Heritage Ridge Senior Living at Windy Hill

In the surveyor’s words

From the most serious findings on record at Heritage Ridge Senior Living at Windy Hill, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Jun 11, 2026

  Based on observation and staff interview, it was determined that the facility failed to store food items in a safe and sanitary manner and maintain equipment in a sanitary condition, in the main kitchen of the facility and store a prepared juice in a safe and sanitary manner during medication pass on one of three nursing units observed (first floor Cherry Blossom Lane). Findings include: Initial tour of the facility's main kitchen with Employee 10, dietary staff, on June 8, 2026, at 9:43 AM revealed the following: A tray holding various clean items and cups had a brown colored sticky substance and stains on the tray. A stack of green cups was observed laying in the substance. Coffee filters were stored in a plastic, clear container. […]

• No harm, potential for more than minimal, widespreadF812Aug 25, 2023

  Based on observation and staff interview, it was determined that the facility failed to store food and maintain equipment in a sanitary manner and ensure temperature monitoring was in place to prevent the potential spread of food borne illness in the facility's main kitchen. Findings included: An observation of the facility's main kitchen on August 22, 2023, at 10:30 AM revealed the following: A large immersion blender was stored and not in use, hanging on the wall in the preparation area. The shaft and blade portion of the blender (the parts which get immersed in food product) was not covered and exposed to dust and debris particles in the area. Employee 4, director of dining, stated it had not been used in a while. […]

• No harm, potential for more than minimal, widespreadF812Sep 9, 2022

  Based on observation and staff interview, it was determined that the facility failed to store food items in a safe and sanitary manner and maintain equipment in a safe and sanitary condition in the main kitchen. Findings include: Initial tour of the facility's main kitchen on [DATE], from 10:10 AM to 11:02 AM with Employee 6, Assistant Dietary Manager, revealed the following: There were obvious splashes and stains observed on the wall under the handwashing sink. There was a significant accumulation of dust and debris on the top of the dishwasher including a significant build-up of debris at the border of the machine above where the clean dishes were expelled. […]

• No harm, potential for more than minimal, patternF578Jun 11, 2026

  Based on review of clinical records, and staff interview, it was determined that the facility failed to provide documentation that residents or resident representatives were given the opportunity to formulate an advance directive (a written instruction such as a living will or durable power of attorney for health care for when the individual is incapacitated) for six of 12 residents reviewed (Residents 7, 9, 10, 26, 38, and 46). Findings: Clinical record review for Resident 9 revealed an active physician's order dated March 13, 2026, indicating they were a full code (patient wishes to receive all possible life-saving interventions if their heart stops or they stop breathing). […]

• No harm, potential for more than minimal, patternF726Jun 11, 2026

  Based on review of facility documentation and staff interview, it was determined that the facility failed to ensure that nursing staff possessed the appropriate competencies and skill sets related to the care and assessment of residents who utilize a lift, PICC line, catheter care, medication administration, intravenous therapy, and dressing changes for three of three employees reviewed for competencies (Employees 13, 14, and 15).Findings include: A review of the facility documentation revealed that the facility had a total of 88 residents receiving medications, 28 residents that utilize lifts (transfer equipment), four residents with indwelling urinary catheters (insertion of a tube into the bladder to remove urine), 10 residents with dressing changes, one resident with IV therapy… […]