Deficiency Index

Heritage Park Nursing Center

Upland, California · CCN 555514

29 surveys since 2011. The first finding at harm level was recorded in 2025.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
101
Surveys
29
Harm or worse
1
Immediate jeopardy
0
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse1

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file19/29

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
70
Ownership
For profit - Corporation
Chain
GENERATIONS HEALTHCARE
County
San Bernardino
Medicare-certified since
1992

CMS ratings

Overall
5
Health inspection
5
Staffing
4
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded fewer weighted findings than most of its peer group.

Weighted by harm level, against 423 for-profit facilities of 66–99 beds in California.

Last survey on record

May 13, 2026

180 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.794.16
Registered-nurse hours per resident day0.38—
Annual nurse turnover42.0%37.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG14.8%H—I—
No harm, potential for more than minimalD1676.2%E314.3%F14.8%
No harm, potential for minimalA—B—C—
CMS’s current file: 21 of the 101 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6893×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F5501×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F5781×

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

  • F6001×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F6051×

    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

In the surveyor’s words

From the most serious findings on record at Heritage Park Nursing Center, in the surveyor’s own words.

  • Actual harm, isolatedF689Apr 17, 2025

    Based on observation, interview, and record review, the facility failed to ensure the environment was free of accident hazards (refer to elements of the resident environment that have the potential to cause injury or illness) for one of three sampled residents (Resident 1) when Resident 1 ingested a cleaning solution left by a housekeeper (HSK 1) in Resident 1's room on March 2, 2025. This failure resulted in Resident 1 to be transferred to the General Acute Care Hospital (GACH) for higher level of care and suffered from additional health issues. […]

  • No harm, potential for more than minimal, widespreadF812Nov 4, 2022

    Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety when: a. Stacked cups were stored wet. b. The ice machine had black build up in the ice chute (where ice exits the area where its formed and drops into the ice bin). These failures had the potential for bacteria to growth and cause foodborne illness in a highly susceptible population of 57 residents who received food from the kitchen. Findings: 1. During a concurrent observation and interview, with the Dietary Supervisor (DS), on November 1, 2022, at 8:10 AM, inside the kitchen, there were stacked cups stored wet. […]

  • No harm, potential for more than minimal, patternF641May 16, 2024

    Based on interview, record review, facility policy review, and review of the Centers for Medicare and Medicaid Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual, the facility failed to ensure Minimum Data Set (MDS) assessments accurately reflected preadmission screening and resident review (PASRR) information for 3 (Residents #2, #26, and #61) of 6 residents reviewed for PASRR requirements. Findings included: A facility policy titled, Minimum Data Set (MDS) - Resident Assessment Instrument (RAI), dated 11/2017, revealed, 1. […]

  • No harm, potential for more than minimal, patternF610Feb 27, 2024

    Based on observation, interview, and record review, the facility failed to ensure immediate measures were put into place to provide protections to one of three sampled resident (Resident 3) when a License Vocational Nurse (LVN) and a Program Counselor (PC) were not suspended immediately after an alleged abuse to Resident 3 was reported on February 14, 2024. This failure had the potential for further abuse, neglect, exploitation, or mistreatment in a vulnerable population of 68 residents as the alleged perpetrators, LVN and PC, continued to have access to the alleged victim, Resident 3, and to other residents while the investigation was still in process. […]

  • No harm, potential for more than minimal, patternF578Nov 4, 2022

    Based on observation, interview, and record review, the facility failed to ensure information whether or not the resident has executed an advance directive (a written instruction, such as a living will or durable power of attorney for health care, recognized under State law, relating to the provision of health care when the individual is incapacitated) was displayed prominently in the medical record for three of six residents (Residents 156, 33, and 46) reviewed for advance directives. This failure had the potential to result in a delay of treatment for [MEDICAL RECORD OR PHYSICIAN ORDER] . Findings: 1. During an observation, on November 1, 2022, at 10:38 AM, Resident 156 was in her room, lying down in bed. […]

Read 20 findings in full →The most serious and the most recent: 20 of 101 on record.

Every survey on record

FindingsAt actual harm or above

  • May 13, 2026Complaint1 finding
  • Jun 19, 2025Standard3 findings
  • May 23, 2025Complaint1 finding
  • Apr 17, 2025Complaint1 finding · 1 harm
  • May 16, 2024Standard2 findings
  • Apr 8, 2024Complaint1 finding
  • Feb 27, 2024Complaint1 finding
  • Feb 10, 2024Complaint1 finding
Show the 21 earlier surveys
  • Jan 26, 2024Complaint1 finding
  • May 8, 2023Complaint1 finding
  • Nov 4, 2022Standard9 findings
  • Feb 2, 2022Complaint1 finding
  • Oct 5, 2021Complaint1 finding
  • Jan 4, 2021Infection control1 finding
  • Aug 15, 2019Complaint1 finding
  • Apr 26, 2019Standard4 findings
  • Aug 2, 2018Complaint1 finding
  • Mar 30, 2018Standard5 findings
  • Feb 24, 2017Standard9 findings
  • Dec 14, 2016Complaint1 finding
  • Aug 10, 2016Complaint2 findings
  • Mar 25, 2016Standard8 findings
  • May 14, 2015Standard7 findings
  • Feb 25, 2015Complaint1 finding
  • Jun 23, 2014Standard11 findings
  • Dec 16, 2013—1 finding
  • Jul 19, 2013—9 findings
  • Sep 13, 2012—6 findings
  • Oct 21, 2011—10 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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