Deficiency Index

Heritage Nursing and Rehabilitation Community

Zeeland, Michigan · CCN 235525

23 surveys since 2011. The first finding at harm level was recorded in 2020.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
95
Surveys
23
Harm or worse
5
Immediate jeopardy
1
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records.

Beyond CMS’s monthly file20/23

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
39
Ownership
For profit - Corporation
Chain
ATRIUM CENTERS
County
Ottawa
Medicare-certified since
1992

CMS ratings

Overall
4
Health inspection
4
Staffing
4
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 71 for-profit facilities with fewer than 66 beds in Michigan.

Last survey on record

Mar 17, 2026

237 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.383.86
Registered-nurse hours per resident day0.62—
Annual nurse turnover43.8%45.9%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD956.3%E425.0%F318.8%
No harm, potential for minimalA—B—C—
CMS’s current file: 16 of the 95 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8123×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F6892×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F5581×

    Reasonably accommodate the needs and preferences of each resident.

  • F5781×

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

  • F6581×

    Ensure services provided by the nursing facility meet professional standards of quality.

In the surveyor’s words

From the most serious findings on record at Heritage Nursing and Rehabilitation Community, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF880Apr 23, 2021

    Based on observation, interview, and record review, the facility failed to follow CDC guidance and/or appropriate infection control practices resulting in an immediate jeopardy on 4/20/21 when 1)All kitchen staff failed to follow current CDC COVID 19 guidelines, when on 4/20/21 all kitchen staff were observed not wearing masks. All facility staff received infection control re-education on 4/21/21. On 4/22/21 all kitchen staff were observed not wearing masks and a kitchen staff worker (cook) tested positive for COVID 19. The cook reported having cold like symptoms i.e. runny nose, could not taste food, and did not report those symptoms to management nor document those symptoms on sign in screen sheets. […]

  • Actual harm, patternF880Nov 16, 2021

    This citation pertains to intake M 1878 and M 3755 Based on observation, interview, and record review, the facility failed to implement best infection control practices in the facility for 4 residents (Resident #12, Resident #14, Resident #17 and Resident #19), 2 treatment carts, and the environment, resulting compromised wound care, maggots in a wound, wound cultures not addressed by a physician, opened wound dressings and supplies stored in soiled and unsanitary treatment carts, dirty commodes shared between residents and then stored in the soiled utility, dirty ceiling fans, and dirty bedside tables and resident rooms. Findings include: Resident #12 (R12) Review of a Face Sheet revealed R12 admitted to the facility on [DATE] with pertinent diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . […]

  • Actual harm, isolatedF686Apr 23, 2021

    Based on observation, interview and record review, the facility failed to assess, follow orders, maintain infection control, and prevent pressure ulcers for 2 (Resident #6 and Resident #16), resulting in pressure ulcers. Findings include: Resident #6 Review of a Face Sheet revealed Resident #6 admitted to the facility on [DATE] with pertinent diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the Minimum Data Set (MDS) dated [DATE] revealed Resident #6 had a Brief Interview for Mental Status (BIMS) indicating he is cognitively intact and required extensive assistance of 2 for transfers and had limited range in motion on one side for the upper and lower extremity. The resident was at risk for a pressure ulcer but did not have one. […]

  • Actual harm, isolatedF697Apr 23, 2021

    Based on observation, interview and record review, the faciltiy failed to assess, control and implement measures for pain for 1 (Resident #6) with comorbities that have painful tendencies resulting in unresolved pain that can affect care and quality of life. Findings include: Resident #6 Review of a Face Sheet revealed Resident #6 admitted to the facility on [DATE] with pertinent diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the Minimum Data Set (MDS) dated [DATE] revealed Resident #6 had a Brief Interview for Mental Status (BIMS) indicating he is cognitively intact and required extensive assistance of 2 for transfers and had limited range in motion on one side for the upper and lower extremity. […]

  • No harm, potential for more than minimal, widespreadF812Mar 17, 2026

    Based on observation, interview, and record review, the facility failed to maintain best practices in the food service area resulting in the potential to spread food borne illness to all residents that consume food from the kitchen. Findings Include:On 03/15/2026 at 8:55AM, observed in the residents' refrigerator, an open container of [NAME] Thickened Water (no flavor), without an open date, or a facility provided use by date. When asked who is responsible for dating the foods in the residents' refrigerator, Dietary [NAME] (DC) N said the [NAME] thickened water should have had a date on it, and that nursing staff is responsible for dating product used for med-pass, and resident's food. The container was discarded by DC N. […]

Read 25 findings in full →The most serious and the most recent: 25 of 95 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 17, 2026Standard3 findings
  • Feb 21, 2025Standard7 findings
  • Apr 4, 2024Standard and complaint6 findings
  • May 26, 2022Standard11 findings
  • Nov 16, 2021Complaint4 findings · 1 harm
  • Jul 28, 2021Complaint2 findings
  • Apr 23, 2021Standard9 findings · 3 harm
  • Mar 12, 2021Complaint1 finding
Show the 15 earlier surveys
  • Jan 22, 2021Complaint3 findings
  • Oct 21, 2020Complaint1 finding
  • Aug 5, 2020Complaint3 findings · 1 harm
  • Nov 14, 2019Complaint1 finding
  • May 2, 2019Standard1 finding
  • Apr 17, 2018Standard3 findings
  • Apr 12, 2017Standard4 findings
  • Jun 2, 2016Standard2 findings
  • May 1, 2015Standard2 findings
  • Jan 28, 2015Complaint1 finding
  • Feb 21, 2014—9 findings
  • Jan 24, 2014Complaint2 findings
  • Mar 21, 2013—3 findings
  • May 11, 2012—9 findings
  • May 26, 2011—8 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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