Heritage Manor of Houma

In the surveyor’s words

From the most serious findings on record at Heritage Manor of Houma, in the surveyor’s own words.

• No harm, potential for more than minimal, patternF887Jul 15, 2026

  Based on interviews and record reviews, the facility failed to ensure COVID-19 vaccines were administered to consented residents for 4 (Resident #4, Resident #29, Resident #108, Resident #111) of 4 sampled residents investigated for the administration of requested vaccines. Findings:Review of the facility's Coronavirus (COVID-19) policy and procedure, dated 09/2022, with a revision date of 07/2024, revealed, in part, the facility should have offered the COVID-19 vaccine to all residents. Further review revealed the facility will encourage residents to remain up to date with all recommended COVID-19 vaccine doses. […]

• No harm, potential for more than minimal, patternF812Jul 31, 2025

  Based on observations, interviews, and record reviews, the facility failed to:1. Ensure staff wore hair restraints when preparing food in the facilities kitchen (S12Dietary Manager's Trainer, S13Dietary Aide, and S14Dietary Aide); 2. Ensure food stored in the facility's refrigerators were labeled as required (Refrigerator e, Freezer f);3. Ensure shelving in the facility's kitchen was kept in a sanitary manner;4. Ensure the facility's staff practiced appropriate hand hygiene (S15Dietary Aide and S12Dietary Manager's Trainer);5. Ensure chemicals were kept out of food service areas;6. Ensure utensils were stored in a sanitary manner when not in use; and,7. […]

• No harm, potential for more than minimal, patternF677Jul 18, 2024

  Based on record reviews, observations, and interviews, the facility failed to ensure a resident was assisted for oral care as needed for 1 (Resident #7) of 1 (Resident #7) sampled residents reviewed for activities of daily living. Findings: Review of Minimum Data Set (MDS) Assessment Reference Date (ARD) 06/06/2024 revealed a Brief Interview for Mental Status (BIMS) score of 15 (score of 13-15 indicated the resident was cognitively intact). Further review revealed Resident #7 required setup or clean-up assistance with oral hygiene. Review of Resident #7's care plan with a goal date of 09/15/2024 revealed, in part, Resident #7 needed assistance with oral hygiene with an intervention to assist Resident #7 as needed with oral hygiene. Observation on 07/15/2024 at 10:29 a.m. […]

• No harm, potential for more than minimal, patternF812Jul 18, 2024

  Based on observation and interviews, the facility failed to maintain the facility's ice machine in a sanitary manner for 1 (Ice Machine f) of 4 (Ice Machine c, Ice Machine d, Ice Machine e, and Ice Machine f) ice machines observed during kitchen observations. Findings: Observation on 07/16/2024 at 12:45 p.m. of Ice Machine f revealed the grate at the bottom of the ice machine had an unknown white and gray substance, and a thin shiny film under the grate. Further observation revealed the outlet, where the ice/water exited the machine, had a brown unknown substance in the outlet. In an interview on 07/16/2024 at 1:05 p.m., S9Dietary Manager indicated she was not aware of who was responsible for the cleaning of Ice Machine f. […]

• No harm, potential for more than minimal, patternF880Jul 18, 2024

  Based on record review, observations, and interviews, the facility failed to ensure staff cleaned the shower chairs between resident use with an approved disinfectant for 2 (Shower Room a and Shower Room b) of 2 (Shower Room a and Shower Room b) shower rooms observed for infection control practices. Findings: Review of the facility's Whirlpool and Tub Cleaning procedure dated 08/2021 revealed, in part, the shower chair should be sprayed with an approved disinfectant. Further review revealed the approved disinfectant should sit on the surface for 3 minutes, and the surface should be wiped with a clean damp cloth. Further review revealed the shower chair should be cleaned and disinfected between each use. […]