Forest Hills Care Center

In the surveyor’s words

From the most serious findings on record at Forest Hills Care Center, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Oct 29, 2021

  Based on observation, interviews, and record review conducted during the Recertification and Complaint survey, the facility did not ensure food was prepared in accordance with professional standards of food safety. Specifically, staff were observed not washing hands prior to and during food preparation, not washing hands after disposing of trash, refrigerator temperatures were not maintained, dishwasher temperatures were not in accordance with manufacturer guidelines, food was not labeled and dated in the kitchen storeroom. The findings are: Dietary Policy and Procedure titled Storage/Distribution (undated) states utilize proper personal hygiene practices (ex. Proper hand washing and appropriate use of gloves) to prevent contamination of food. […]

• No harm, potential for more than minimal, patternF584Jun 11, 2025

  Based on observation, record review, and interview during the Recertification Survey conducted from 06/04/2025 to 06/11/2025, the facility failed to maintain the residents' rights to a safe, comfortable, and homelike environment. This was evident in 3 (Units 1, 2, and 3) of 3 units observed. Specifically, 1.) The cover for the clean linen carts in Units 1 and 2 were soiled and heavily worn. 2.) The high back of Resident #41's wheelchair was in disrepair. The findings include: The facility policy titled Linen Cart Cover dated 02/2025 documented, Covers should be free of tears, holes or damage that may compromise their integrity. […]

• No harm, potential for more than minimal, patternF577Dec 21, 2023

  Based on observations and interviews conducted during the Recertification survey, the facility did not ensure that the survey results were posted in a place readily accessible to residents, family members, and legal representatives in areas of the facility that are prominent and accessible to the public. Specifically, the survey results were located in a corner with no signage in the area, and was not readily accessible to residents. The finding is: The facility policy and procedure titled Resident Right effective 11/2/2021and revised 10/4/2023 documented the facility will post reports with respect to any survey, certification and complaint investigation made respecting the facility during the 3 preceding years. It should be available for any individual to review upon request. […]

• No harm, potential for more than minimal, patternF584Dec 21, 2023

  Based on observation, record review, and interviews conducted during the recertification survey from 12/18/2023 to 12/21/2023, the facility did not ensure a clean, comfortable, and homelike environment was maintained. This was evident for 2 of 3 resident units. (Unit 2, and Unit 3) during review of the Environment. Specifically, 1) multiple resident rooms on Unit 2 were observed with multiple white colored streaks on the splash guard for the handwashing sink in the resident rooms and 2) overbed tables were noted with missing white paint on the bottom foot base bottom, multiple wall air conditioning and heater units were noted with dust on the outside and black colored debris on the inside top coils and top of the unit and air conditioning units were also noted with silver duct tape affixed… […]

• No harm, potential for more than minimal, patternF880Oct 29, 2021

  Based on observations, record review, and interviews conducted during the recertification survey, the facility did not ensure infection control practices were maintained. Specifically, 1- oxygen tubing was observed touching the floor; and, 2- recreation staff were observed not wearing Personal Protective Equipment (PPE) before entering a resident's room on contact/droplet precautions. This was evident for 2 of 2 residents reviewed in the area of Respiratory Care. (Resident # 236 and # 389) The findings are: 1). […]