Dove Healthcare - West Eau Claire
Eau Claire, Wisconsin · CCN 525387
10 surveys since 2012. The first finding at harm level was recorded in 2017.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 55
- Surveys
- 10
- Harm or worse
- 2
- Immediate jeopardy
- 0
Findings where a surveyor recorded actual harm to a resident.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 83
- Ownership
- For profit - Limited Liability company
- Chain
- DOVE HEALTHCARE
- County
- Eau Claire
- Medicare-certified since
- 1985
CMS ratings
- Overall
- 4
- Health inspection
- 3
- Staffing
- 5
- Quality measures
- 4
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded fewer weighted findings than most of its peer group.
Weighted by harm level, against 51 for-profit facilities of 66–99 beds in Wisconsin.
Last survey on record
Jun 10, 2026
152 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 6.23 | 3.71 |
| Registered-nurse hours per resident day | 1.97 | — |
| Annual nurse turnover | 41.0% | 44.4% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G14.8% | H— | I— |
| No harm, potential for more than minimal | D1571.4% | E314.3% | F29.5% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6863×
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
- F8803×
Provide and implement an infection prevention and control program.
- F5502×
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- F6892×
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F8122×
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
In the surveyor’s words
From the most serious findings on record at Dove Healthcare - West Eau Claire, in the surveyor’s own words.
- Actual harm, isolatedF689Feb 7, 2024
Based on observation, interview and record review, the facility did not ensure a resident received adequate supervision and assistance to prevent falls and injury. This occurred for 1 of 5 residents (R) reviewed for falls, (R30). The facility did not report to oncoming staff, nor change R30's care plan to reflect the change in transfer status for R30. Staff utilized a walker to transfer R30, resulting in actual harm when R30 had a fall that resulted in a fractured femur and hip requiring surgery, and fractured rib. Thin liquids were observed in R17's room, who had a dietary order for honey-thickened liquids and not to leave R17 unattended with liquids. […]
- No harm, potential for more than minimal, widespreadF801Mar 20, 2025
Based on interview and record review, the facility did not designate a person to serve as the director of food and nutrition services who had completed the minimum qualification requirements for the position. This practice could potentially affect all 63 residents residing in the facility. Findings include: On 3/20/25 at 11:40 AM, Surveyor interviewed Nutritional Services Director (NSD) S, requesting verification of her qualifications. NSD S reported she completed an all day certification course. The certificate NSD S provided is from the National Registry Of Food Safety Professionals and it states NSD S has successfully satisfied the requirements for the International Food Safety Manager under both Conference for Food Protection Standards and ISO/IEC 17024 Standards. […]
- No harm, potential for more than minimal, widespreadF812Mar 20, 2025
Based on observation, record review, and interview the facility did not prepare foods in a sanitary manner. Nutritional Service Aide (NSA) P did not allow the thermometer probe to air dry of alcohol prior to inserting into each of the nine food items intended to be served to residents for lunch. This had the potential to affect all 66 residents in the facilty. NSA N did not perform hand hygiene in between passing water pitchers to residents (R). This affected 10 of 10 residents observed receiving water pitchers (R48, R21, R20, R27, R22, R32, R45, R34, R60, and R269). NSA P prepared and served food to residents without proper hand hygiene and touched ready to eat foods with contaminated gloved hands. This affected 7 of 7 residents observed (R26, R267, R48, R22, R11, R6, and R268). […]
- No harm, potential for more than minimal, patternF628Jun 10, 2026
Based on interview and record review, the facility did not notify the Ombudsman of resident transfer to the hospital for 4 of 5 residents (R76, R51, R30, and R1) reviewed.R76 was transferred to the hospital on [DATE]. The Ombudsman was not notified of this transfer.R51 was transferred to the hospital on [DATE]. The Ombudsman was not notified of this transfer.R30 was transferred to the hospital on [DATE], 04/11/26, 04/17/26, 5/15/26, 5/22/26, and 5/29/26. The Ombudsman was not notified of these transfers.R1 was transferred to the hospital on [DATE] and 05/30/26. The Ombudsman was not notified of these transfers. This is evidenced by: Facility policy titled, Transfer and Discharge, with a revised date of 11/2025, states: .10. Emergency Transfers to Acute Care. h. […]
- No harm, potential for more than minimal, patternF812Feb 7, 2024
Based on observation, interview and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety by not wearing beard nets appropriately. This has the potential to affect 31 of the 64 residents residing in the facility (R34, R37, R8, R5, R1, R10, R20, R49, R29, R24, R25, R21, R23, R162, R38, R42, R40, R3, R48, R31, R28, R45, R43, R12, R19, R27, R16, R213, R35, R9, and R7). Findings include: The federal food code, entitled FDA Food Code 2022, dated as the January 18, 2023, Version, 2-402 Hair Restraints. […]
Read 21 findings in full →The most serious and the most recent: 21 of 55 on record.
Every survey on record
FindingsAt actual harm or above
- Jun 10, 2026Standard9 findings
- Mar 20, 2025Standard6 findings
- Feb 7, 2024Standard and complaint6 findings · 1 harm
- Oct 18, 2018Standard3 findings
- Aug 24, 2017Standard4 findings · 1 harm
- Jun 9, 2016Standard5 findings
- May 5, 2015Standard2 findings
- May 8, 2014Standard5 findings
Show the 2 earlier surveys
- Apr 4, 2013—8 findings
- May 18, 2012—7 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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