Wausau Manor Health Services

In the surveyor’s words

From the most serious findings on record at Wausau Manor Health Services, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Oct 2, 2025

  Based on observation, interview and record review, the facility did not maintain a safe and sanitary environment in which food is prepared and distributed. This has the potential to affect all 56 residents who reside in the facility.Facility staff did not conduct appropriate hand hygiene during food preparation and were observed touching ready to eat foods with contaminated gloved hands.This is evidenced by:The facility policy, titled Food Preparation, revised last 9/2017, states: All Foods are prepared in accordance with the FDA Food Code.1. […]

• No harm, potential for more than minimal, widespreadF814Oct 2, 2025

  Based on observation and interview, the facility did not ensure garbage and refuse were properly disposed in the outside garbage storage receptacles. This has the potential to affect all 33 residents residing in the facility.This is evidenced by:The facility policy titled, Environment, last revised 9/2017, states: .All trash will be contained in covered, leak-proof containers that prevent cross contamination.According to State Operations Manual, Appendix PP: Guidance to Surveyors for Long Term Care Facilities, revised last 4-25-25, garbage receptacles should be covered to prevent the harborage and feeding of pests.On 9/29/25 at 11:30 AM, Surveyor observed garbage dumpster uncovered, right side lid was open. […]

• No harm, potential for more than minimal, widespreadF812Aug 17, 2023

  Based on observation, interview and record review, the facility did not prepare, store and distribute foods in a safe and sanitary manner. The facility practices had the potential to affect all 48 residents. Initial tour of the facility kitchen found the floors in the kitchen, storage areas and dish room with food particles and built-up dirt present on the floors, the steamer and ovens with built up dried matter on the sides and bottom and on the industrial can opener mounted to the food preparation counter. Food temperatures were not taken at point of service in the rehabilitation kitchenette to ensure proper holding temperatures prior to serving food to residents. The food temperature logs were not complete. […]

• No harm, potential for more than minimal, patternF880Oct 2, 2025

  Based on observation, interview and record review, the facility did not maintain an infection prevention and control program to help prevent the development and transmission of communicable diseases and infections.Staff did not perform hand hygiene when changing gloves during resident cares and procedures for 4 of 12 residents (R). R31, R9, R5, R56Staff did not clean the mechanical lift in between patient use.Findings include:Facility policy and procedure titled, Hand Hygiene, dated 11/02/22, states in part: Hand Hygiene is a general term for cleaning your hands by handwashing with soap and water or the use of antiseptic hand rub, also known as alcohol-based hand rub (ABHR).2. […]

• No harm, potential for more than minimal, patternF880Jan 25, 2022

  Based on observations and interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe environment to help prevent the development and transmission of communicable diseases and infections while in an outbreak status for COVID 19. This had the potential to affect 32 of 52 residents that reside on the long term care unit and 1 resident on the rehab unit. The center did not ensure staff wore appropriate PPE/eye protection in resident care areas when the community transmission rate was high for COVID-19. The center staff did not wear a mask that covered the mouth and nose for the long term care unit. A visitor was observed not wearing a face mask that covered the mouth and nose when visiting R1. This is evidenced by: 1. […]