Diversicare of Boaz

In the surveyor’s words

From the most serious findings on record at Diversicare of Boaz, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Jul 4, 2025

  Based on observation, interview, facility document review, and facility policy review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. Specifically, the facility failed to discard expired foods; properly store foods in a refrigerator and freezer; maintain cold foods on the tray line to at least 41 degrees Fahrenheit (F); and wash, rinse, and sanitize dishes according to manufacturer instructions. These deficient practices had the potential to affect all residents who received food from the kitchen. Findings included: A facility Census List: 06/10/2025 included a list of 89 residents and their physician ordered diets. […]

• No harm, potential for more than minimal, patternF567Jul 4, 2025

  Based on record review, interview, and facility document and policy review, the facility failed to provide access to resident funds on an ongoing basis. This had the potential to affect 62 of 90 residents whose personal funds were managed by the facility. Findings included: A facility policy titled, Resident Trust, dated [DATE], Each Center shall have standardized policies for the handling of resident trust accounts, both active resident funds and the funds of deceased residents. The policy revealed no process for how and when residents would be able to access their funds managed by the facility. A facility Trial Balance document with resident fund balances as of [DATE], revealed 62 residents with active accounts. […]

• No harm, potential for more than minimal, isolatedF585Jul 4, 2025

  Based on record review, interview, and facility document and policy review, the facility failed to ensure resident rights were protected, and efforts were made to resolve a grievance for 1 (Resident #64) of 3 residents reviewed for grievances. Findings included: A facility policy titled, Customer Concern (Grievance) Policy, effective 07/2018, revealed the purpose of the policy was to Support each customer's (patient's/resident's) right to voice concerns (grievances) and to ensure after receiving a concern, the center actively seeks a resolution and keeps the customer appropriately apprised of its progress toward resolution. The policy revealed, In resolving the concern, both the Administrator and the customer will develop a plan of action which will be specific about what is to occur. […]

• No harm, potential for more than minimal, isolatedF600Jul 4, 2025

  .Based on interview, record review, and facility document and policy review, the facility failed to protect the resident's right to be free from verbal abuse perpetrated by staff for 2 (Resident #56 and Resident #39) of 11 sampled residents reviewed for abuse. Findings included: A facility policy titled, Abuse, Neglect, Misappropriation, Exploitation Policy, effective 01/2019, indicated, Purpose: To prohibit and prevent abuse, neglect, exploitation, misappropriation of resident property and to ensure reporting and investigation of alleged violations (to include injuries of unknown source, mistreatment and involuntary seclusion) in accordance with Federal and State Laws. The policy also indicated, Verbal abuse: May be considered to be a type of mental abuse. […]

• No harm, potential for more than minimal, isolatedF604Jul 4, 2025

  Based on interview, record review, facility document review, and facility policy review, the facility failed to ensure residents were free from any physical restraint not required to treat the resident's medical symptoms, which affected 1 (Resident #299) of 1 resident reviewed for use of restraints. Findings included: A facility policy titled, Restraint, dated 11/28/2016, revealed, Upon determination a patient/resident presents with medical symptoms that may require a restraint, they are evaluated for the least restrictive device. This evaluation includes physical considerations, medical issues and possible restraint alternatives such as referrals to rehab [rehabilitation] therapy or mental health services. An admission Record indicated the facility admitted Resident #299 on 03/22/2024. […]