Crown Haven Health and Rehabilitation
Charlotte, North Carolina · CCN 345388
25 surveys since 2011, 10 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 112
- Surveys
- 25
- Harm or worse
- 10
- Immediate jeopardy
- 6
Findings at the most serious level CMS records. 3 of these were recorded as past non-compliance — corrected before the survey.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 120
- Ownership
- For profit - Limited Liability company
- Chain
- AVARDIS HEALTH
- County
- Mecklenburg
- Medicare-certified since
- 1991
CMS ratings
- Overall
- 2
- Health inspection
- 1
- Staffing
- 2
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded more weighted findings than most of its peer group.
Weighted by harm level, against 125 for-profit facilities of 100–127 beds in North Carolina.
Last survey on record
Jul 3, 2025
494 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.09 | 3.47 |
| Registered-nurse hours per resident day | 0.38 | — |
| Annual nurse turnover | 56.6% | 49.8% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $71,235 across 4 penalties
- Payment denials
- 1
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J49.1% | K— | L— |
| Actual harm | G12.3% | H— | I— |
| No harm, potential for more than minimal | D2965.9% | E715.9% | F24.5% |
| No harm, potential for minimal | A— | B12.3% | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6072×
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
- F6412×
Ensure each resident receives an accurate assessment.
- F6572×
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- F6882×
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
- F6892×
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
In the surveyor’s words
From the most serious findings on record at Crown Haven Health and Rehabilitation, in the surveyor’s own words.
- Immediate jeopardy, isolatedF627Jul 3, 2025
Based on record review, and staff, resident, family member, Medical Director and Adult Protective Services (APS) Social Worker (SW) interviews, the facility failed to provide a safe and orderly discharge for 1 of 3 residents reviewed for discharge (Resident #88). Resident #88 was being treated in the facility with Chlordiazepoxide HCl (a medication used to treat the symptoms of alcohol withdrawal also known as Librium) for a known history of alcohol abuse and received a dose a short time before exiting the facility on 5/18/25 at approximately 10:51 AM. […]
- Immediate jeopardy, isolatedF580Dec 13, 2023
Based on record reviews and responsible party, staff, and Medical Director interviews, the facility failed to notify Resident #1's responsible party (RP) that Resident #1 had low blood sugar levels from insulin administration and the insulin was discontinued on 07/21/23. The insulin was prescribed for Person #2 (potential new admission from the same skilled nursing facility with same first and last name as Resident #1). Resident #1's RP stated if he had been notified in July about the administration of the insulin he would have asked to speak to the Administrator and the Medical Director and informed them Resident #1 did not have a diagnosis of diabetes. […]
- Immediate jeopardy, isolatedF620Dec 13, 2023
Based on record reviews and staff interviews, the facility failed to implement their Admissions Policy and Procedure and verify the identity of a cognitively impaired resident when he was admitted to the facility with paperwork from the discharging skilled nursing facility for Person #2 (potential new admission with same first and last name as Resident #1). As a result, Resident #1, who did not have a diagnosis of diabetes, was administered 3 doses of long-acting insulin, and experienced 3 three low blood sugar levels before the insulin was discontinued. In addition, Resident #1 received an anticoagulant, aspirin, a diuretic, and a medication used to treat hypothyroidism from 07/17/23 until 09/15/23 prescribed for Person #2. […]
- Immediate jeopardy, isolatedF760Dec 13, 2023
Based on record reviews and family member, staff, Nurse Practitioner and Medical Director interviews, the facility failed to prevent significant medication errors when a. Resident #1 was administered medications prescribed for Person #2 (potential new admission with same first and last name as Resident #1). Person #2's information and medication orders were entered for Resident #1 in error on 7/17/23 and this was not discovered until 9/15/23. Resident #1 did not have a diagnosis of diabetes and was administered 3 doses of long-acting insulin and had three low blood sugar levels before the insulin was discontinued on 07/21/23. In addition, Resident #1 was administered an anticoagulant, aspirin, diuretic, and a medication used to treat hypothyroidism for which he had no diagnoses to treat. […]
- Immediate jeopardy, isolatedF757May 25, 2023
Based on record review, staff, Consultant Pharmacist, Nurse Practitioner, and Medical Director interviews the facility failed to monitor the use of Levemir with finger stick blood glucose levels as ordered by the physician for 1 of 3 residents reviewed for unnecessary medications (Resident #7). Levemir is a long-acting insulin injected under the skin. On 05/14/23 Resident #7's family identified a change in the Resident's condition and requested Nurse #2 check the resident's finger stick blood glucose level. Resident #7's finger stick blood glucose level reading was HI. The HI blood glucose reading indicated severe hyperglycemia (much higher than normal blood glucose levels). […]
Read 28 findings in full →The most serious and the most recent: 28 of 112 on record.
Every survey on record
FindingsAt actual harm or above
- Jul 3, 2025Standard and complaint6 findings · 1 harm
- Sep 23, 2024Complaint2 findings
- Aug 9, 2024Complaint2 findings
- Jul 2, 2024Complaint7 findings
- Feb 12, 2024Standard and complaint15 findings
- Dec 13, 2023Complaint5 findings · 3 harm
- Sep 11, 2023Complaint1 finding · 1 harm
- May 25, 2023Complaint6 findings · 1 harm
Show the 17 earlier surveys
- Jul 15, 2022Standard6 findings
- Jan 19, 2022Complaint4 findings
- Aug 31, 2021Standard and complaint6 findings
- Aug 23, 2019Standard and complaint5 findings
- Aug 31, 2018Standard and complaint10 findings
- Mar 12, 2018Complaint2 findings
- Dec 8, 2017Standard and complaint6 findings · 1 harm
- Jul 22, 2017Complaint3 findings
- Mar 14, 2017Complaint2 findings · 2 harm
- Oct 14, 2016Standard4 findings
- Aug 27, 2015Standard and complaint7 findings
- Jul 23, 2014Standard and complaint3 findings · 1 harm
- Feb 28, 2014Complaint1 finding
- Nov 13, 2013—1 finding
- May 2, 2013—4 findings
- Oct 18, 2011—1 finding
- Feb 24, 2011—3 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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