Crestwood Center
Milford, New Hampshire · CCN 305061
15 surveys since 2011. The first finding at harm level was recorded in 2024.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 49
- Surveys
- 15
- Harm or worse
- 1
- Immediate jeopardyall corrected before survey
- 1
Findings at the most serious level CMS records. All were recorded as past non-compliance — corrected before the survey.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 82
- Ownership
- For profit - Limited Liability company
- Chain
- GENESIS HEALTHCARE
- County
- Hillsborough
- Medicare-certified since
- 1996
CMS ratings
- Overall
- 4
- Health inspection
- 3
- Staffing
- 3
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded fewer weighted findings than most of its peer group.
Weighted by harm level, against 16 for-profit facilities of 66–99 beds in New Hampshire.
Last survey on record
Dec 18, 2025
326 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.37 | 3.41 |
| Registered-nurse hours per resident day | 0.81 | — |
| Annual nurse turnover | 43.1% | 45.6% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $15,646 across 1 penalty
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J17.7% | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D646.2% | E215.4% | F— |
| No harm, potential for minimal | A— | B215.4% | C215.4% |
Most frequently cited here
In CMS’s current monthly file.
- F8802×
Provide and implement an infection prevention and control program.
- F5611×
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
- F5781×
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- F5821×
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
- F6091×
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
In the surveyor’s words
From the most serious findings on record at Crestwood Center, in the surveyor’s own words.
- Immediate jeopardy, isolatedF880Jun 26, 2024
Based on interview and record review, it was determined that the facility failed to ensure that 2 of 4 residents reviewed for insulin were free from potential exposure to bloodborne pathogen transmission when staff administered insulin to two residents using the same insulin pen (Resident Identifiers are #1 and #2). Findings include: Interview on 6/26/24 at 10:45 a.m. with Staff B (Licensed Practical Nurse) revealed that on 6/13/24 at around 9:00 a.m. he/she administered Resident #2's used Aspart insulin pen to Resident #1 by mistake. Resident #2's insulin pen was labeled for Resident #2. Staff B stated that he/she did not discard the insulin pen and used it shortly after on Resident #2 and then placed it back in the medication cart for continued use. […]
- No harm, potential for more than minimal, patternF725Jan 30, 2024
Based on interview and record review, it was determined that the facility failed to provide sufficient staff to meet residents' needs in September 2023 and October 2023. Findings include: Review on 1/30/24 of the Facility Assessment revealed that Consider the overall needs of your resident population based on your Facility Assessment, MDS [Minimum Data Set], Resident Population Profile and any additional source when indicating the number, average, range or ratio needed. Further review of the Facility Assessment revealed the following staffing levels for direct care staff: first and second shifts - Licensed Nurses (Registered Nurse (RN), Licensed Practical Nurse (LPN)) - Unit 1 was 1:10, Unit 2 was1:27, and Unit 3 was1:32; and Nurse aides (Certified Nursing Assistant (CNA), Licensed Nursing… […]
- No harm, potential for more than minimal, patternF801Jan 30, 2024
Based on interview, the facility failed to employ a full-time qualified dietician or other clinically qualified nutrition professional to carry out the functions of the food and nutrition services. Findings include: Interview on 1/28/24 at 9:33 a.m. with Staff G (Food Services Director) revealed that Staff G became the director a month ago. Staff G started as a dietary aide and part-time chef 7 years ago at the facility. Interview further revealed that Staff G was not certified as a dietary or food service manager, did not have a degree in food service management or in hospitality, and had not had two or more years of experience as director of food services. Interview on 1/28/24 at 2:00 p.m. […]
- No harm, potential for more than minimal, patternF880Sep 23, 2021
Based on observation, interview and policy review, the facility failed to adhere to infection control practices regarding wearing eye protection per the Centers for Disease Control and Prevention (CDC) guidelines during the COVID-19 pandemic in a community with substantial spread on 2 of 3 units observed. Finding include: Interview on 9/21/21 at approximately 8:50 a.m. with Staff A (Administrator) revealed that the facility was not currently wearing eye protection within the facility by staff. Observation on 9/21/21 at approximately 9:00 a.m. on 2 of 3 nursing units revealed nursing and housekeeping staff not wearing eye protection while on the resident units. […]
- No harm, potential for more than minimal, isolatedF656Dec 18, 2025
Based on interview and record review, it was determined that the facility failed to develop and implement a comprehensive care plan for 1 of 1 residents reviewed for mood and behavior in a final sample of 17 residents (Resident identifier is #6). Findings include: Review on 12/18/25 of Resident #6's medical record revealed a progress note, dated 10/5/2025, indicating that Resident #6 was asking another resident to Get over here and give me a kiss. Further review of Resident #6's medical record revealed another progress note, dated 12/17/25 that indicated sexual behaviors noted this shift. […]
Read 20 findings in full →The most serious and the most recent: 20 of 49 on record.
Every survey on record
FindingsAt actual harm or above
- Dec 18, 2025Standard3 findings
- Jun 26, 2024Complaint1 finding · 1 harm
- Jan 30, 2024Standard and complaint9 findings
- Dec 16, 2022Standard2 findings
- Sep 23, 2021Standard6 findings
- Jul 29, 2020Complaint1 finding
- Mar 4, 2020Standard2 findings
- May 3, 2019Standard6 findings
Show the 7 earlier surveys
- Apr 23, 2018Standard2 findings
- Jan 19, 2017Standard1 finding
- Mar 2, 2016Standard2 findings
- Apr 2, 2015Standard5 findings
- Jun 21, 2012—2 findings
- Jul 8, 2011—3 findings
- Feb 23, 2011—4 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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