Deficiency Index

Country Village Center, Genesis Healthcare

Lancaster, New Hampshire · CCN 305076

15 surveys since 2010. The first finding at harm level was recorded in 2018.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
47
Surveys
15
Harm or worse
2
Immediate jeopardy
1
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records.

Beyond CMS’s monthly file12/15

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
86
Ownership
For profit - Limited Liability company
Chain
GENESIS HEALTHCARE
County
Coos · rural
Medicare-certified since
1996

CMS ratings

Overall
4
Health inspection
4
Staffing
3
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded fewer weighted findings than most of its peer group.

Weighted by harm level, against 16 for-profit facilities of 66–99 beds in New Hampshire.

Last survey on record

Sep 11, 2025

424 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.193.41
Registered-nurse hours per resident day0.86—
Annual nurse turnover30.0%45.6%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD770.0%E220.0%F—
No harm, potential for minimalA—B110.0%C—
CMS’s current file: 10 of the 47 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F8802×

    Provide and implement an infection prevention and control program.

  • F5521×

    Ensure that residents are fully informed and understand their health status, care and treatments.

  • F6411×

    Ensure each resident receives an accurate assessment.

In the surveyor’s words

From the most serious findings on record at Country Village Center, Genesis Healthcare, in the surveyor’s own words.

  • Actual harm, isolatedF760Aug 27, 2026

    Based on interview and record review, the facility failed to ensure that residents were free of significant medication errors which resulted in a resident requiring hospitalization for multiple nights in 1 of 3 residents reviewed for unnecessary medications. (Resident identifier is #1.)Findings include:Review on 8/27/26 of Resident #1's progress note, dated 8/11/26, revealed Resident #1 was sent to the emergency room because a medication error had occurred and nursing staff were concerned about his electrolyte levels.Review on 8/27/26 of Resident #1's laboratory results, dated 8/11/26, revealed that Resident #1's Blood Urea Nitrogen (BUN) was 112 mg/dL (milligrams per deciliter) and creatinine was 6.80 mg/dL. […]

  • No harm, potential for more than minimal, patternF812Sep 6, 2024

    Based on observation, interview, and policy review, it was determined that the facility failed to store food in accordance with professional standards for food safety to prevent foodborne illness for 1 of 1 kitchen and 2 of 3 kitchenettes observed. Findings include: Observation on 9/4/24 at approximately 9:55 a.m. with Staff B (Dietary Manager) of the main kitchen milk cooler revealed the following: 1 open container and 1 unopened container of Grave prune juice, both with a manufacturer's use by date of 8/10/24; 10 single serve containers of Dannon Light and Fit yogurts with a manufacturer's use by date of 4/2/24. Observation on 9/4/24 at approximately 10:00 a.m. […]

  • No harm, potential for more than minimal, patternF880Sep 6, 2024

    Based on observation, interview, and record review it was determined that the facility failed to follow CDC guidelines for hand hygiene and the use of appropriate Personal Protective Equipment (PPE) to prevent the spread of infection for 32 residents on Transmission Based Precautions (TBP) and 3 residents on Enhanced Barrier Precautions (EBP). Findings include: Isolation Gowns Interview on 9/4/24 at 9:46 a.m. with Staff A (Administrator) revealed that the facility currently had 32 residents on Droplet Precautions for COVID-19 and they resided on all 3 units. Review on 9/4/24 of the facility Resident Matrix, dated 9/4/24, revealed that there were 32 residents on TBP and 3 additional residents who had indwelling devices; who were observed to be on EBP. […]

  • No harm, potential for more than minimal, isolatedF880Aug 5, 2026

    Based on observation, interview, and record review, the facility failed to initiate contact precautions for a resident with active symptoms of C.diff (Clostridioides difficile) for 1 of 3 residents reviewed for infection control in a final sample of 16 (Resident identifier is #5). Findings include:Review on 8/6/26 at approximately 8:00 a.m. of CDC's C. diff Facts For Clinicians, dated 4/13/26 revealed, If a patient has 3 or more loose stools in 24 hours isolate patient with possible C.diff immediately, even if you only suspect CDI .Wear gloves and a gown when treating patients with potential infectious diarrhea, including C. diff infection, even during short visits. Gloves are important because hand sanitizer doesn't kill C. diff. […]

  • No harm, potential for more than minimal, isolatedF552Sep 11, 2025

    Based on interview and record review, it was determined that the facility failed to inform a resident and/or the resident's representative of the risks and benefits of psychotropic medications for 1 of 5 resident reviewed for unnecessary medications in a final sample of 18 residents. (Resident identifier is #3.)Findings include:Review on 9/10/25 of Resident #3's active physician's orders revealed the following psychotropic medications and start date:Buspirone 5 mg (milligram) give 1 tablet by mouth three times a day for anxiety with a start date of 6/24/25.Lamotrigine 100 mg give 1 tablet by mouth one time day for bipolar disorder with a start date of 6/25/25.Ziprasidone 60 mg give 1 capsule by mouth twice a day with meal or snack for bipolar disorder with a start date of 6/24/25. […]

Read 21 findings in full →The most serious and the most recent: 21 of 47 on record.

Every survey on record

FindingsAt actual harm or above

  • Aug 27, 2026Complaint1 finding · 1 harm
  • Aug 5, 2026Standard1 finding
  • Sep 11, 2025Standard4 findings
  • Sep 6, 2024Standard3 findings
  • Sep 20, 2023Standard3 findings
  • Jun 21, 2023Complaint2 findings
  • Sep 29, 2022Standard6 findings
  • Aug 12, 2021Standard1 finding
Show the 7 earlier surveys
  • May 23, 2018Complaint2 findings · 1 harm
  • May 10, 2017Standard2 findings
  • Jul 1, 2016Standard and complaint2 findings
  • Jun 11, 2015Standard3 findings
  • Apr 17, 2014Standard7 findings
  • Jan 5, 2012—4 findings
  • Oct 14, 2010—6 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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