Complete Care at Kimberly Hall North
Windsor, Connecticut · CCN 075279
29 surveys since 2011. The first finding at harm level was recorded in 2015.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 119
- Surveys
- 29
- Harm or worse
- 10
- Immediate jeopardy
- 5
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 150
- Ownership
- For profit - Limited Liability company
- Chain
- COMPLETE CARE
- County
- Capitol
- Medicare-certified since
- 1977
CMS ratings
- Overall
- 1
- Health inspection
- 1
- Staffing
- 3
- Quality measures
- 3
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded more weighted findings than most of its peer group.
Weighted by harm level, against 62 for-profit facilities with 128 or more beds in Connecticut.
Last survey on record
Jul 17, 2026
115 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.16 | 3.57 |
| Registered-nurse hours per resident day | 0.55 | — |
| Annual nurse turnover | 32.4% | 35.2% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $13,065 across 1 penalty
- Abuse icon
- Flagged by CMS on Care Compare
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J24.8% | K— | L— |
| Actual harm | G37.1% | H— | I— |
| No harm, potential for more than minimal | D3173.8% | E49.5% | F— |
| No harm, potential for minimal | A— | B24.8% | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6006×
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F5503×
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- F6563×
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F6843×
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F6092×
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
In the surveyor’s words
From the most serious findings on record at Complete Care at Kimberly Hall North, in the surveyor’s own words.
- Immediate jeopardy, isolatedF656Dec 12, 2022
Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for a change in condition, the facility failed to ensure a comprehensive care plan was developed timely for a resident with dysphagia and who required staff assistance with meals, which resulted in the finding of Immediate Jeopardy. The findings include: Resident #1's diagnoses included oropharyngeal phase dysphagia (difficulty initiating a swallow), hypertension (high blood pressure), hyperlipidemia (high cholesterol and triglycerides), pseudobulbar affect (sudden uncontrollable and inappropriate laughing or crying), contractures (shortening of muscles), and dementia with behavioral disturbance (impaired ability to think with behaviors). […]
- Immediate jeopardy, isolatedF684Dec 12, 2022
Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure staff education was provided timely for a resident at risk of aspiration when discharged from Speech Therapy, which resulted in the finding of Immediate Jeopardy. The findings include: Resident #1's diagnoses included oropharyngeal phase dysphagia (difficulty initiating a swallow), hypertension (high blood pressure), hyperlipidemia (high cholesterol and triglycerides), pseudobulbar affect (sudden uncontrollable and inappropriate laughing or crying), contractures (shortening of muscles), and dementia with behavioral disturbance (impaired ability to think with behaviors). […]
- Immediate jeopardy, isolatedF689Dec 12, 2022
Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure adequate supervision was provided for a resident with dysphagia and who required staff assistance with meals. The resident was left unattended during a meal and was found unresponsive. This failure resulted in the finding of Immediate Jeopardy. The findings include: Resident #1's diagnoses included oropharyngeal phase dysphagia (difficulty initiating a swallow), hypertension (high blood pressure), hyperlipidemia (high cholesterol and triglycerides), pseudobulbar affect (sudden uncontrollable and inappropriate laughing or crying), contractures (shortening of muscles), and dementia with… […]
- Immediate jeopardy, isolatedF684May 26, 2022
Based on review of the clinical record, review of facility documentation, and interviews for one of three sampled residents (Resident #127) who experienced a change in condition that required a hospitalization , the facility failed to ensure that readmission physician's orders were transcribed accurately resulting in the resident missing 12 doses of medications (6 days) and not receiving the accurate dosages of another medication culminating in the resident being re-hospitalized . These failures resulted in the finding of Immediate Jeopardy. […]
- Immediate jeopardy, isolatedF760May 26, 2022
Based on review of the clinical record, review of facility documentation, and interviews for one of three sampled resident (Resident #127) reviewed for a change in condition, the facility failed to ensure the resident was free of significant medication errors related to critical medications (Metformin, Metoprolol, Eliquis) not administered for six days for a total of 36 mixed doses as well as the incorrect dosage of Prednisone administered for a total of three days. The failures resulted in a finding of Immediate Jeopardy. […]
Read 28 findings in full →The most serious and the most recent: 28 of 119 on record.
Every survey on record
FindingsAt actual harm or above
- Jul 17, 2026Standard and complaint6 findings · 1 harm
- May 5, 2026Complaint5 findings · 1 harm
- Apr 10, 2026Complaint2 findings
- Jul 29, 2025Complaint2 findings
- Jun 27, 2025Complaint2 findings
- Feb 4, 2025Complaint1 finding
- Dec 23, 2024Complaint1 finding
- Sep 19, 2024Standard10 findings
Show the 21 earlier surveys
- May 8, 2024Complaint2 findings
- Dec 12, 2022Complaint3 findings · 3 harm
- May 26, 2022Standard8 findings · 3 harm
- Aug 10, 2021Complaint3 findings
- Nov 5, 2020Infection control1 finding
- Oct 24, 2020Infection control1 finding
- Jun 17, 2020Complaint1 finding
- Apr 20, 2020Infection control2 findings
- Jan 15, 2020Complaint4 findings · 1 harm
- Sep 26, 2019Standard8 findings
- Jan 7, 2019Complaint3 findings
- Aug 30, 2018Standard6 findings
- Jun 23, 2016Standard7 findings
- May 14, 2015Standard and complaint7 findings · 1 harm
- Feb 19, 2015Complaint1 finding
- Apr 11, 2014Standard6 findings
- Dec 27, 2013—1 finding
- May 9, 2013—5 findings
- Apr 18, 2012—10 findings
- Jan 19, 2012—5 findings
- Mar 24, 2011—6 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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