Deficiency Index

Complete Care at Kimberly Hall North

Windsor, Connecticut · CCN 075279

29 surveys since 2011. The first finding at harm level was recorded in 2015.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
119
Surveys
29
Harm or worse
10
Immediate jeopardy
5
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy5

Findings at the most serious level CMS records.

Beyond CMS’s monthly file18/29

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
150
Ownership
For profit - Limited Liability company
Chain
COMPLETE CARE
County
Capitol
Medicare-certified since
1977

CMS ratings

Overall
1
Health inspection
1
Staffing
3
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 62 for-profit facilities with 128 or more beds in Connecticut.

Last survey on record

Jul 17, 2026

115 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.163.57
Registered-nurse hours per resident day0.55—
Annual nurse turnover32.4%35.2%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$13,065 across 1 penalty
Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ24.8%K—L—
Actual harmG37.1%H—I—
No harm, potential for more than minimalD3173.8%E49.5%F—
No harm, potential for minimalA—B24.8%C—
CMS’s current file: 42 of the 119 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6006×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F5503×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F6563×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F6843×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F6092×

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

In the surveyor’s words

From the most serious findings on record at Complete Care at Kimberly Hall North, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF656Dec 12, 2022

    Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for a change in condition, the facility failed to ensure a comprehensive care plan was developed timely for a resident with dysphagia and who required staff assistance with meals, which resulted in the finding of Immediate Jeopardy. The findings include: Resident #1's diagnoses included oropharyngeal phase dysphagia (difficulty initiating a swallow), hypertension (high blood pressure), hyperlipidemia (high cholesterol and triglycerides), pseudobulbar affect (sudden uncontrollable and inappropriate laughing or crying), contractures (shortening of muscles), and dementia with behavioral disturbance (impaired ability to think with behaviors). […]

  • Immediate jeopardy, isolatedF684Dec 12, 2022

    Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure staff education was provided timely for a resident at risk of aspiration when discharged from Speech Therapy, which resulted in the finding of Immediate Jeopardy. The findings include: Resident #1's diagnoses included oropharyngeal phase dysphagia (difficulty initiating a swallow), hypertension (high blood pressure), hyperlipidemia (high cholesterol and triglycerides), pseudobulbar affect (sudden uncontrollable and inappropriate laughing or crying), contractures (shortening of muscles), and dementia with behavioral disturbance (impaired ability to think with behaviors). […]

  • Immediate jeopardy, isolatedF689Dec 12, 2022

    Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure adequate supervision was provided for a resident with dysphagia and who required staff assistance with meals. The resident was left unattended during a meal and was found unresponsive. This failure resulted in the finding of Immediate Jeopardy. The findings include: Resident #1's diagnoses included oropharyngeal phase dysphagia (difficulty initiating a swallow), hypertension (high blood pressure), hyperlipidemia (high cholesterol and triglycerides), pseudobulbar affect (sudden uncontrollable and inappropriate laughing or crying), contractures (shortening of muscles), and dementia with… […]

  • Immediate jeopardy, isolatedF684May 26, 2022

    Based on review of the clinical record, review of facility documentation, and interviews for one of three sampled residents (Resident #127) who experienced a change in condition that required a hospitalization , the facility failed to ensure that readmission physician's orders were transcribed accurately resulting in the resident missing 12 doses of medications (6 days) and not receiving the accurate dosages of another medication culminating in the resident being re-hospitalized . These failures resulted in the finding of Immediate Jeopardy. […]

  • Immediate jeopardy, isolatedF760May 26, 2022

    Based on review of the clinical record, review of facility documentation, and interviews for one of three sampled resident (Resident #127) reviewed for a change in condition, the facility failed to ensure the resident was free of significant medication errors related to critical medications (Metformin, Metoprolol, Eliquis) not administered for six days for a total of 36 mixed doses as well as the incorrect dosage of Prednisone administered for a total of three days. The failures resulted in a finding of Immediate Jeopardy. […]

Read 28 findings in full →The most serious and the most recent: 28 of 119 on record.

Every survey on record

FindingsAt actual harm or above

  • Jul 17, 2026Standard and complaint6 findings · 1 harm
  • May 5, 2026Complaint5 findings · 1 harm
  • Apr 10, 2026Complaint2 findings
  • Jul 29, 2025Complaint2 findings
  • Jun 27, 2025Complaint2 findings
  • Feb 4, 2025Complaint1 finding
  • Dec 23, 2024Complaint1 finding
  • Sep 19, 2024Standard10 findings
Show the 21 earlier surveys
  • May 8, 2024Complaint2 findings
  • Dec 12, 2022Complaint3 findings · 3 harm
  • May 26, 2022Standard8 findings · 3 harm
  • Aug 10, 2021Complaint3 findings
  • Nov 5, 2020Infection control1 finding
  • Oct 24, 2020Infection control1 finding
  • Jun 17, 2020Complaint1 finding
  • Apr 20, 2020Infection control2 findings
  • Jan 15, 2020Complaint4 findings · 1 harm
  • Sep 26, 2019Standard8 findings
  • Jan 7, 2019Complaint3 findings
  • Aug 30, 2018Standard6 findings
  • Jun 23, 2016Standard7 findings
  • May 14, 2015Standard and complaint7 findings · 1 harm
  • Feb 19, 2015Complaint1 finding
  • Apr 11, 2014Standard6 findings
  • Dec 27, 2013—1 finding
  • May 9, 2013—5 findings
  • Apr 18, 2012—10 findings
  • Jan 19, 2012—5 findings
  • Mar 24, 2011—6 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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