Every finding on record at Briarwood Health Center by Harborview, LLC

Based on record reviews, staff interviews, and observations, the facility failed to obtain and implement a physician's order for oxygen therapy for one (R29) of 42 sampled residents reviewed. These deficient practices had the potential to expose R29 to the risks associated with the administration of oxygen therapy without a current physician's order. Findings include: Review of the facility's policy titled Oxygen Therapy, revised 10/01/2025, section one revealed that oxygen is administered under orders of a physician, except in the case of an emergency. In such a case, oxygen is administered, and orders for oxygen are obtained as soon as practicable when the situation is under control. A Review of the facility's policy titled Comprehensive Care Plans, revised 03/01/2025, section five revealed the comprehensive care plan will be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly MDS assessment Review of the electronic medical record (EMR) revealed R29 was admitted with medical diagnoses included, but are not limited to, the following: dysphagia following a cerebral infarction, chronic obstructive pulmonary disease, hemiplegia and hemiparesis, diastolic heart failure, acute on chronic respiratory failure. Review of R29 Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) of 08, which indicated R29 had moderate cognitive impairment. Section GG, functional status, revealed R29 required full assistance for activities of daily living (ADLs) with one-person assistance. Review of R29's care plan dated 05/15/2026 indicated a problem of chronic obstructive pulmonary disease (COPD) and oxygen therapy dated 11/02/2022: 11/02/2022 NSG OXYGEN (O2) SETTINGS: O2 via nasal prongs @ 2L continuously. Record review of the Physician's Orders dated June 16, 2026 for R29 orders when R29 was readmitted to facility revealed no 02 order. On 07/20/2026 at 12:00 PM. and observation of R29 revealed that the resident is on oxygen via nasal cannula at 3 L/min. There is no order in the chart for the oxygen. On 07/21/2026 at 12:40PM, an observation revealed the resident is more verbal today. He states he is feeling better. He remains on oxygen at 3 L/min. Resident confirms he uses oxygen continuously; he cannot breathe without it. On 07/22/2026 at 7:44AM, an observation of R29 revealed that his oxygen is now at 2 L/min. R29 was in bed at the time of the observation. On 7/22/2026 at 7:44 AM, an interview with Licensed Practical Nurse (LPN) (LPN MM) confirmed that there must be an order for oxygen and that it can't be used unless it is an emergency. He stated that if R29 uses it all the time, they should have a physician's order for it.

Based on record review and staff interviews, the facility failed to assess one of five sampled residents (R) (R58) for self-administration of medication., as evidenced by medications found unsecured at their bedside without documentation of self-administration assessments. This deficient practice had the potential to result in access by unauthorized persons including residents. Findings include:A review of the electronic medical record (EMR) for R58 revealed the resident was admitted with diagnoses including, but not limited to, hemiplegia and hemiparesis on left side, depression, and stage 3 kidney failure.A review of the quarterly Minimum Data Set (MDS) dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 15, indicating the resident was cognitively intact. A review of the EMR and physician orders indicated R58 was not prescribed Extra Strength Benadryl itch stopping gel or Zinc Oxide. A Review of the EMR on 07/22/2026 revealed no documentation for a self-administration assessment.Interview on 07/24/2026 at 12:16 PM with the Certified Nursing Aid (CNA) CC confirmed a pink, green, and turquoise tube of Extra Strength Benadryl itch stopping gel and white jar of Zinc Oxide was noted on R58 bedside table. Interview on 07/24/2026 at 12:18 PM with the Unit Manager (UM) EE confirmed a pink, green, and turquoise tube of Extra Strength Benadryl itch stopping gel and white jar of Zinc Oxide was noted on R58 bedside table. She also stated that the resident will go to the store and buy things and bring them back to her room. Interview on 07/24/2026 at 12:25 PM with the Director of Nursing revealed she expected the nurses to constantly check all residents' rooms and update care plans.

Based on interviews, record review, and review of the facility's policies titled Resident Assessment - Coordination with PASARR Program, the facility failed to apply for a PASARR II for one of 42 sampled residents (R) (R6). This deficient practice had the potential to cause loss of resources for the residents with mental illness. The sample size was 42.Findings include:Review of the facility's policy titled Resident Assessment - Coordination with PASARR Program, revised 07/14/2025, section X revealed 9. Any resident who exhibits a newly evident or possible serious mental disorder, intellectual disability, or a related condition will be referred promptly to the state mental health or intellectual disability authority for a level II resident review. Review of the electronic medical record (EMR) revealed resident R6 was admitted with diagnoses including but not limited to type II diabetes, bipolar disorder, e. coli pyelonephritis, acute kidney disease, major depressive disorder, schizoaffective disorder. Review of the EMR revealed that the resident did not have a PASSAR II application on file. R6 had a PASSAR I that indicated negative for all mental illness.An observation and interview on 07/20/2026 at 11:42 AM with R6 revealed the resident sitting on her bed in her room, dressed in street clothes, with good hygiene. She is alert and oriented to person, place, and situation and answered all questions appropriately. She complained of the food portions and the lack of snacks. On 07/23/2026 at 10:50 AM, an interview with the Social Service Director on regarding PASSAR II applications and services on R6 indicates a PASSAR II requests dated 07/21/2026, as evidenced by a copy of the packet provided to the surveyor.An interview with the Administrator on 07/24/2026 at 1:30 PM confirmed that R6 did not have a PASSAR II application in, and she should have had that done. The Administrator stated that the social service department and the MDS department audit residents to determine the need for a PASSAR II application. The Administrator stated expectations are to follow CMS regulations.

Based on observations, staff and resident interviews, and record review, the facility failed to follow up on a urinary analysis and culture that was positive for a urinary tract infection and provide proper care for one of 42 sampled residents (R) (R 63). This deficient practice had the potential to cause increased risk of potential urinary sepsis and potential loss of kidney function. The sample size was 42.Findings include:Review of the electronic medical record (EMR) revealed R63 was admitted with diagnoses including but not limited to Alzheimer's disease with late onset, contracture of right and left knee, contracture of left hand.Review of R63's quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) of no interview conducted; resident is unable to speak, Section GG, functional status, revealed that R63 required total assistance with eating, bathing, transfers, toileting, and dressing. She used braces on her legs to help with the contractures while up in the wheelchair, and she required two staff members for transfers.A record review of the EMR revealed a problem listed for R63 indicated being at risk for dehydration/fluid maintenance issues due to history of urinary tract infection (UTI) and poor appetite. An intervention listed included administer fluids as ordered. A revision on 03/06/2022 included to encourage the R63 to drink fluids of choice throughout shift. A review of the EMR revealed that that on 03/06/2022 NSG obtain and observe lab/diagnostic work as ordered. Report results to Medical Doctor (MD) and follow up as indicated.A review of the EMR revealed a lab report dated 06/28/2026 (collection) and reported on 07/01/2026 indicating that the resident had a UTI with leukocyte-positive results, and the culture showed >100,000 CFU/mL Escherichia coli in the resident's urine. The EMR revealed that there was no antibiotic order in the orders pulled on 07/21/2026 at 12:54 PM.A record review on 07/24/2026 at 9:25 AM revealed that a UA C&S (urinalysis with culture and sensitivity) was positive for E. coli. It was marked as reviewed by the MD on 07/02/2026 and indicated that no antibiotics were ordered.An interview with LPN JJ, unit manager on East wing; she reviewed R63's chart and confirmed that the UA was positive for a UTI and that the medical director himself had marked the lab review. She also confirmed that no antibiotic was ordered after the result. LPN JJ also confirmed that most urine specimens are collected using a straight catheter to prevent contamination.An interview on 07/24/2026 at 10:15 AM with nurse practitioner (NP) KK revealed that she would research why no antibiotic was ordered for R63 for 23 days.A follow-up interview on 07/24/2026 at 10:25 AM, after observing the NP, the unit manager, and the IP nurse talking in the DON office, confirmed that it was obvious oversight and that the staff were expected to call the lab to request results and inquire about further orders. She is not sure why the lab result says that the Medical Doctor reviewed the order and antibiotics were not ordered. The NP stated that she assessed the resident and will order Ceftriaxone sodium IM 1 g for 7 days. An interview on 07/24/2026 at 10:30 AM with the DON by telephone revealed that her expectation was that the NP and the MD would review the lab results and appropriately order antibiotics. She said she would follow up with the medical director. She also stated that she expected the nursing staff to call the MD or NP to question them and, if appropriate, report the UA results.An interview on 07/24/2026 at 12:56 PM with the MD revealed he did not order the UA C&S on R63 and he did not review it. He stated, I sign hundreds of orders a day, and sometimes I have no idea what orders the nursing homes put in the orders.

Based on observations, staff and resident interviews, record review, and review of the facility's policy titled Catheter Care, the facility failed to provide appropriate catheter care for 1 of 6 sampled residents (R) 2. This deficient practice had the potential to increase the potential risk of urinary tract infection. The sample size 6. Findings include:Review of the facility's policy titled Catheter Care, revised 3/1/2025, section 9, revealed: Gently separate the labia to expose the urinary meatus.Review of the electronic medical record (EMR) revealed resident R63 was admitted to the facility on [DATE] and pertinent diagnoses including but not limited to traumatic subdural hemorrhage with loss of consciousness, sepsis, bacteremia, and pressure ulcers.Review of R2 quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) of 0, which indicated severe cognitive impairment.Section GG, functional status, revealed R2 was dependent on staff for all ADLs.Section H indicates an indwelling catheter due to a sacral pressure ulcer.Review of R2 care plan dated 6/11/2026 indicated a problem of R2 is at risk for Alteration in elimination of bowel/bladder. Interventions included but not limited to Call bell within reach and reminders to use it as needed. Monitor and report changes in ability to toilet or continence status. Date Initiated: 6/11/2026 Provide (1) assistance with toileting. Use of briefs/pads for incontinence protection.Review of the Physician's Orders for R2 included but was not limited to: Order dated for Change indwelling catheter PRN for leakage or blockage.as needed dated 6/3/2026 Order dated for May have indwelling catheter size 16Fr/10cc r/t Stage IVSacral Wounds. Check for patency every shift andchange PRN. every shift for DX: Stage IV Sacral 6/8/2026Wound Order dated for Admit to hospice care. Dx: Cerebral Infarction 6/26/2026Observation and interview on 07/22/2026 at 8:40 AM with R2 revealed that she has a in indwelling catheter, is nonverbal, and has stage 4 PU. Surveyor explained and requested if a wound observation would be acceptable to the resident, but she did not make eye contact and did not seem to understand.07/22/2026 8:48 AM the DON led this surveyor to the CNA assigned to R2, who was notified that indwelling catheter care was needed and that the surveyor would observe. She seemed confused but stated that 10:00 am would be a good time for her. Observation made on 07/22/2026 at 10:00 AM of R2 receiving indwelling catheter care from Certified Nursing Assistant (CNA) OO and CNA PP revealed the following: CNA OO took a wet cloth from the basin of water, put foam on it, and wiped R2's right groin area from front to back and disposed of the wipe, then did the same for the left groin area and disposed of the wipe. She then used a wet wipe without soap to wipe the right groin, then a dry wipe to dry the right groin, and repeated on the left groin area. There was tape noted on the resident's right leg, but the catheter tubing was not taped down by it. CNA OO then took a clean disposable cloth from the basin and applied foam, wiped the resident's outer labia from front to back, and rinsed and dried the area with clean clothes. CNA OO never separated the labia to clean the urinary meatus. An interview with CNA PP on 07/22/2026 at 10:45 AM revealed that the facility had commercial indwelling catheter securement devices and was waiting for someone to bring the leg strap up for the resident.An interview with the IP nurse on 07/22/2026 at 3:15 PM revealed that she has been at the facility for only a couple of months and has not had a chance to develop an in-service plan. She confirmed that the procedure was performed incorrectly and that she would conduct a one-on-one in-service with the CNA responsible. An interview via telephone with the DON on 07/24/2026 at 10:30 AM revealed that the IP nurse is new and that she will be working closely with her to develop an education program for staff on proper peri and indwelling catheter care for men and women.

Based on record review, resident and staff interviews, and review of the facility policy titled, Resident Rights, the facility failed to ensure that resident's verbal concerns were communicated in a grievance form for two of 11 sampled residents (R) (R4 and R5). The deficient practice had the potential for resident's concerns not to be addressed.Findings Include:A review of the policy titled Resident Rights with a revision date of February 2021 revealed under Resident Rights: .9. Grievances The resident has the right to: a. Voice grievances to the facility or other agency or entity that hears grievances without discrimination or reprisal. Such grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished; and the behavior of staff fand of other residents; and other concerns regarding their Long-Term Care (LTC) facility stay. The resident has the right to and the facility must make prompt efforts by the facility to resolve grievances the resident may have.1. Review of the admission record for R4 showed that resident was admitted to the facility with diagnoses of but not limited to myopathy, hyperlipidemia, post laminectomy syndrome, essential (primary) hypertension, secondary malignant neoplasm of bone, malignant neoplasm of prostate, wedge compression fracture of third thoracic vertebra, subsequent encounter for fracture with routine healing, thrombocytopenia, anemia, hyperglycemia, disorder of bone, unspecified, low back pain, unspecified, chest pain, spondylosis with myelopathy, thoracic region, acute embolism and thrombosis of right femoral vein, non-pressure chronic ulcer of back with unspecified severity, paraplegia, incomplete, weakness, fusion of spine, thoracic region.A review of the care plan for R4 showed resident had been care planned for needing assistance with grooming, bathing, and personal hygiene related to hospitalization, surgery, and self-care impairment.A review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] for R4 showed a Brief Interview for Menal Status (BIMS) score of 13, indicating little or no cognitive impairment.During an interview on 9/22/2025 at 11:19 am with R4 revealed that he did recall Certified Nursing Assistant (CNA) AA and stated that he had pushed his call button to be changed. R4 stated that he had filled his urinal and had begun using his brief. Resident stated that when CNA AA changed him, she spilled part of the urine on him. He stated that CNA AA removed his gown, wiped up the urine, and placed the same brief back on him, and she never returned to this room. R5 stated that he never saw the CNA again. Resident stated that he shared his concerns with Registered Nurse (RN) BB and the incident occurred around 7/28/2025.During an interview on 9/22/2025 at 4:00 pm, RN BB stated that she was told by R4 about the incident that occurred between CNA AA, but she did not complete a grievance form, and a grievance form should have been completed.A review of the Grievance Log from January 2025 to September 2025 showed no grievances listed for R4.2. A review of the admission record for R5 showed that resident was admitted to the facility with diagnoses of but not limited to essential hypertension, type 2 diabetes mellitus without complications, sprain of ligaments of cervical spine, initial encounter, sleep apnea, gastro-esophageal reflux disease without esophagitis, disease of gallbladder, spondylolisthesis, cervical region, depression, unspecified, benign prostatic hyperplasia without lower urinary tract symptoms, nicotine dependence, other tobacco product, uncomplicated, trigeminal neuralgia, encounter for surgical aftercare following surgery on the nervous system, muscle weakness, dysphagia, oral phase, difficulty in walking, not elsewhere classified, weakness, other retention of urine, acute kidney failure, unspecified, unspecified open wound, left ankle, initial encounter, urinary tract infection, obstructive and reflux uropathy.A review of the quarterly MDS assessment dated [DATE] showed a BIMS score of 15, indicating no cognitive impairment.A review of the care plan for R5 showed that resident is care planned for use of an indwelling catheter due to a diagnosis of obstructive neuropathy.During an interview on 9/22/2025 at 4:15 pm, R5 stated that he received care from CNA AA and described her care as more than gruff. Resident stated that he asked that CNA AA not provide care for him anymore. R5 stated that other residents did not want CNA AA to care for them as well. R5 stated that he believed that CNA AA had an issue with cleaning males' private parts. He stated that he believed that because of that, CNA AA would not clean him and would leave feces on him. R5 stated that it wasn't so much how CNA AA made him feel, but he didn't want her to provide care for him. R5 stated that he informed Licensed Practical Nurse (LPN) CC about the incident.A review of the Grievance Log from January 2025 to September 2025 showed no grievances listed for R5.An interview on 9/22/2025 at 4:28 pm with the Administrator revealed if a resident made verbal concerns about care and services, that information should be placed on a grievance form and it should be followed up with by the Grievance Officer.

Based on observations, staff and resident interviews, record review, and review of the facility's policy titled Resident Rights, the facility failed to provide the residents with a private space during the monthly resident council meetings. Specifically, the space provided by the facility did not have a closeable door or barrier that prevented staff or visitors from interrupting or interfering with resident/group council meetings. This had the potential to affect all the residents in the facility. The facility census was 89 residents. Findings include: Review of the facility's policy titled Resident Rights, implemented 3/1/2022 with last revision date of 2/1/2025 under the section titled Resident Rights revealed, The resident has the right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility .7. Privacy and confidentiality. The resident has a right to personal privacy and confidentiality of his or per personal and medical records .a. Personal privacy includes accommodations, medical treatment, written and telephone communications, personal care, visits, and meetings of family and resident groups, but this does not require the facility to provide a private room for each resident . [sic] Observation on 4/22/2025 at 9:00 am, 4/23/2025 at 8:30 am, and 4/24/2025 at 9:00 am, of the facility's activity room (which was located directly in front of the main entrance) revealed two separate open areas. The areas did not have a door or barrier and was visible to all residents, visitors, and staff who walked by. However, the facility had a therapy gym that was located in an area that could have provided space and privacy for resident council meetings. Review of the Resident Council Minutes from April 2024 through March 2025 revealed on 4/25/2024 the Administration was made aware that residents would like double doors installed in the activity room. The department's response documented, Door area has been measured. Maintenance is searching for a reasonable contractor to complete task. Further review of the Resident Council Minutes did not document any evidence of the facility's plan to address the resident concerns. As of March 2025, there was no evidence that the facility had provided the resident council committee with any updates to ensure privacy could be attained for resident council meetings. During an interview on 4/23/2025 at 9:35 am with Resident (R) (R) (R38) with a Brief Interview of Mental Status (BIMS) score of 15, which indicated she was cognitively intact revealed, the residents had addressed several times with Administration their concerns on having a private area to meet for resident council meetings. R38 revealed several unidentified staff members voiced concerns that they could hear what was being said amongst the resident council committee. R38 revealed it was important to the residents to be provided with space with privacy because many of the cognitive residents did not want to meet with resident council due to the privacy concerns. During an interview on 4/23/2025 at 1:00 pm with R17 with a BIMS score of 13, which indicated he was cognitively intact revealed, he attended resident council meetings often. R17 revealed the meetings were held in the activity room and that the residents had little to no privacy there. R17 revealed (to his knowledge) facility staff had not addressed the residents' concerns on plans to ensure their meetings could be held with more privacy. During an interview on 4/23/2025 at 1:15 pm with R15 with a BIMS score of 15, which indicated she was cognitively intact revealed, she attended the resident council meetings every month. R15 revealed the meetings were held in the activity room. R15 revealed the area did not have any doors so usually the residents tried not to say too much because the room didn't have any privacy. R15 revealed she remembered a while back the Administrators spoke with the residents and stated the facility had a plan to put a door up. When asked would the resident's feel comfortable to speak about their concerns if they had more privacy, R15 stated Yes, more residents would probably come. During an interview on 4/23/2025 at 12:22 pm with the Administrator revealed, he was aware of the residents' concerns regarding putting up a door to the activity area. The Administrator revealed he had further documentation to provide to the survey team with evidence that the facility had spoken with residents regarding the privacy issue during resident council meetings. During a follow up interview on 4/24/2025 at 12:50 pm with the Administrator, the Administrator revealed the opening of the activity room was not one size fits all. The Administrator revealed the facility needed to find a contractor and the fire marshal to address how they can install doors that either swing in or swing out. The Administrator did confirm that the initial concern was brought to his attention last April 2024 and could have been addressed sooner. Prior to exiting the facility on 4/25/2025, the Administrator had a contractor in the building measuring the areas of the activity room (which was observed on 4/25/2025).

Based on observations, staff interviews, record review, and review of facility's policy Medication Administration, the facility failed to ensure the medication error rate was less than 5%. There were two errors with 37 opportunities for one of five Residents (R) (R2) observed during medication administration pass. The medication error rate was 5.41%. Findings include: Review of the facility policy titled, Medication Administration dated 6/1/2024 under the section titled Policy Explanation and Compliance Guidelines revealed, .10. Ensure that the six rights of medication administration are followed: a. Right resident b. Right drug c. Right dosage d. Right route e. Right time f. Right documentation. Review of R2's Physician Orders revealed an order for vitamin B12, 1000 micrograms (mcg), one tablet by mouth one time a day for a supplement, with the start date of 11/15/2023. The Physician's Orders also revealed an order for Lidocaine Pain Relief External Patch four percent, apply to both sides of neck topically in the morning for pain with the start date of 2/8/2025. Observation on 4/23/2025 at 9:31 am of the medication administration for R2 revealed, Licensed Practical Nurse (LPN) NN administered Vitamin B12, 500 mcg, one tablet and applied one Lidocaine Pain Relief Patch to the back/left side of R2's neck. In an interview on 4/24/2025 at 10:16 am with LPN OO, he stated some of the Lidocaine Pain Relief Patches were larger and can stretch to both side of the neck but the patch should be basically where the resident wants it. In an interview on 4/24/2025 at 10:28 am with the Director of Nursing (DON), she stated staff should administer medications per the Physician's Orders. In an interview on 4/24/2025 at 10:30 am with the Staff Development Coordinator (SDC) revealed, that staff should have administered medication as ordered and applied two Lidocaine Patches to R2.

Based on observation, record review, interviews, and review of the policy titled Abuse and Neglect - Clinical Protocol, the facility failed to ensure one resident (R) (R17) was provided incontinent care from Certified Nursing Assistant (CNA) KK, who neglected to provide incontinent care during her work shift. Specifically, R17 experienced psychosocial harm, as a result of having to lay in a soiled adult brief for approximately 12 hours. The sample size was 14. Findings include: Review of the policy titled Abuse and Neglect-Clinical Protocol revised March 2018 revealed Neglect is defined as the failure of the facility, it's employees or service providers, to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress. Treatment/Management: Number 1. The facility management and staff will institute measures to address the needs of residents and minimize the possibility of abuse and neglect. Review of the clinical record revealed R17 was admitted to the facility on [DATE] with diagnoses including chronic heart failure, end stage renal disease (ESRD), morbid obesity, chronic ulcers to lower left leg/foot, lymphedema, urinary tract infections, anxiety, and depression. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) of 15, indicating resident was cognitively intact. Section H documented resident is always incontinent of bowel and bladder. Section GG documented resident was total dependence on staff for toileting hygiene. Review of R17's care plan revised 1/6/2023 documented resident was at risk for altered skin integrity related to bowel and bladder incontinence, decrease in range of motion/mobility, fungal rash, and moisture associated skin disorder. Further review revealed she needs assistance with bed mobility, toileting and hygiene care needs. Interventions to care include anticipate and meet resident's needs, provide assistance with personal hygiene, check resident upon rounds at least every hour and as required for incontinence. Wash and dry perineum. Interview on 1/16/2024 at 10:50 am, the Administrator notified surveyor that R17 had requested to speak to the surveyor. The Administrator stated that he filed a Facility Reported Incident (FRI) for R17 regarding not having received any activities of daily living (ADL) care during the 7:00 am to 3:00 pm shift on 1/14/2024. During further interview, it was revealed that Certified Nursing Assistant (CNA) KK was assigned to care for her during that date and shift. Review of the five-day followup to the FRI, dated 1/22/2024 revealed on 6/14/2024 [incorrect date-incident occurred on 1/14/2024] at about 6:14 pm, the niece of resident left a voicemail on the Administrator voicemail stating her aunt did not receive incontinent care from the day shift (7a-3p). She also stated the resident needed incontinent care starting at about 3 am. Upon hearing the message at 6:46 pm, the Administrator notified the Director of Nurse{sic}. The Director of Nurse {sic} called a nurse on duty identified as Registered Nurse (RN) LL, located on [NAME] that went to the East unit. The resident also said she did not want CNA MM to provide her care, therefore, CNA NN provided incontinent care at about 7:00 pm. Surveyor attempted to interview R17 on 1/16/2024, but resident was out of facility. Observation on 1/17/2024 at 9:50 am, resident was being assisted by staff members to her wheelchair, using a mechanical lift. Resident agreed to speak to surveyor in a private setting. Interview on 1/17/2024 at 10:45 am, R17 revealed that she has been a resident at this facility for about four years and requires total assistance from two staff members, using a lift. She stated that she does not like staying in bed. She revealed that on Sunday January 14, 2024, she was left in bed all day, and stated she did not get her brief changed until the following day. Resident denied having skin breakdown or wounds on her groin/buttocks but revealed that she had a fungal type infection that was being treated with a cream. During continued interview, R17 revealed that she found it emotionally overwhelming to have to stay in bed all day and to not have her brief changed until the following morning. Resident was tearful during the interview. Resident stated that she reported to the Administrator that she did not receive any ADL care on Sunday during the day. Interview on 1/17/2024 at 3:52 pm, the Administrator revealed that on Sunday 1/14/2024, he was at the facility during the morning hours and noticed that R17 was in bed. He stated he visited other residents and then left the facility. He stated he received a phone message around 7:00 pm from an upset family member of R17, who stated resident had not received any care since approximately 3:00 am that morning. During further interview, he stated he notified the Director of Nursing (DON). Interview on 1/17/2024 at 3:52 pm, the DON revealed that she called the facility around 8:00 pm to speak to staff about what was going on with R17. She indicated that after speaking with staff members and with R17, it was reported that she did not get any care during the 7:00 am to 3:00 pm shift and asked that a CNA provide care to R17 that evening. During continued interview, the DON stated that she spoke to CNA KK who was assigned to R17 on Sunday 1/14/2024 to find out why the resident did not receive care on that day. She stated that CNA KK informed her that she was not assigned to care for R17 on Sunday. The DON revealed that after further investigation, it was revealed that CNA KK did not do any documentation of care provided for any of her assigned residents for that day. The DON revealed during follow-up conversation with CNA KK, she admitted that she did not provide care to any of her assigned residents on 1/14/2024, and CNA KK was told to clock out and go home. 49479

Based on observations, record review, resident and staff interviews, and review of the policies titled Incontinence Policy and Activities of Daily Living (ADL), the facility failed to ensure that activities of daily living (ADL) was provided for three of 17 sampled residents (R) (R13, R16 and R17) related to incontinent care. This failure has the potential to affect the resident's comfort and increase the risk of infection. Findings include: Review of the policy titled Incontinence Policy revised for 11/1/2022 indicated the policy is that based on the resident's comprehensive assessment, all residents that are incontinent will receive appropriate treatment and services. Policy Explanation and Compliance Guidelines: Number 4: Residents that are incontinent of bladder or bowel will receive appropriate treatment to prevent infections and to restore continence to the extent possible. Review of the policy titled Activities of Daily Living (ADLs) revised 3/1/2023 indicated the policy is the facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices, ensure a resident's abilities in ADLs do not deteriorate unless deterioration is unavoidable. Care and services will be provided for toileting. 1. Review of clinical record revealed resident R13 was admitted to the facility on [DATE] with diagnoses including fracture of right lower leg, diabetes, bipolar disorder, end stage renal disease (ESRD), metabolic encephalopathy, and hypertension. Review of the PPS 5-day Discharge Minimum Data Set (MDS) assessment dated for 11/17/2023 revealed a Brief Interview for Mental Status (BIMS) coded as 15 indicating no cognitive impairment. Section GG revealed resident is dependent on staff for toileting hygiene. Section H revealed resident was always incontinent of both bowel and bladder. Review of the care plan dated 2/13/2023 revealed R13 had self-care deficit related to incontinence of bowel and bladder and limited mobility. Interventions to care include provide assistance with toileting by one staff member. 2. Review of the clinical record revealed R16 was admitted to the facility on [DATE] with diagnoses including cerebrovascular accident with left sided paralysis, depression, dysphagia, and contractures of left elbow and left-hand. Review of the annual MDS assessment dated [DATE] revealed BIMS score of 13 indicating no cognitive impairment. Section GG revealed resident is dependent on staff for toileting hygiene. range of motion was impaired bilaterally, and he was dependent on staff for toileting. Section H revealed resident was always incontinent of both bowel and bladder. Review of the care plan revised 11/7/2023 revealed the resident has ADL self-care deficit related to disease process for transfers with use of mechanical lift but did not address the residents need for incontinent care. Observation on 1/10/2024 at 10:30 am revealed R16 in bed alert, responds well to conversation and reveals that she requires staff assistance for her incontinent care needs, but doesn't get it often enough at times. Interview on 1/17/2024 at 9:50 am, R16 expressed in a disappointing manner that she voids a lot but does not get her briefs changed about four times a day. She stated she wished to have more frequent brief changes because she doesn't like being wet. When questioned if she gets incontinent care every two hours, she responded with a sarcastic laugh and said, not even close. She said, maybe four times a day, I guess it depends on the staffing. 3. Review of the clinical record revealed R17 was admitted to the facility on [DATE] with diagnoses including chronic heart failure, end stage renal disease (ESRD), morbid obesity, chronic ulcers to lower left leg/foot, lymphedema, urinary tract infections, anxiety, and depression. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) of 15, indicating resident was cognitively intact. Section H documented resident is always incontinent of bowel and bladder. Section GG documented resident was total dependence on staff for toileting hygiene. Review of R17's care plan revised 1/6/2023 revealed that resident is at risk for altered skin integrity/pressure ulcers due to bowel and bladder incontinence and a decrease in mobility, due to obesity. Resident requires two-person assistance with a mechanical lift. Incontinent checks are to be done every hour and as needed by washing, rinsing, and drying the perineum. Interview on 1/17/2024 at 11:30 am, Director of Nursing (DON) verified that the Incontinence Policy indicates that the expectation is that incontinence care is to be done every two hours or as needed. Interview on 1/17/2024 at 12:52 pm, Licensed Practical Nurse (LPN) JJ, revealed that she makes rounds at the end of the shift with the Certified Nursing Assistants (CNAs) to check the residents. She stated that there have been concerns that incontinent care and brief changes has not been done very often. 49479

Based on staff interviews, record review, and a review of the facility's policy titled, Admission Criteria, review, the facility failed to ensure the Level 1 Pre-Admission Screening and Resident Review (PASARR) included accurate mental health diagnoses for 2 of 4 residents (R) (#61 and #50) reviewed for PASARR assessments. Findings included: Review of a facility policy titled, Admission Criteria, revised March 2019, specified, All new admissions and readmissions are screened for mental disorders (MD), intellectual disabilities (ID) or related disorders (RD) per the Medicaid Pre-Admission Screening and Resident Review (PASARR) process. The policy indicated, The facility conducts a Level 1 PASARR screen for all potential admissions, regardless of payer source, to determine if the individual meets the criteria for a MD, ID or RD and he or she is referred to the state PASARR representative for the Level II (evaluation and determination) screening process. The policy further indicated, The social worker is responsible for making referrals to the appropriate state-designated authority. 1. A review of an Admission Record indicated the facility admitted R#61 on 05/22/2020 with diagnoses that included major depressive disorder, post-traumatic stress disorder (PTSD), and anxiety disorder. The admission Minimum Data Set (MDS), dated [DATE], revealed R#61 was not considered by the state Level II PASARR process to have a serious mental illness. The Brief Interview for Mental Status (BIMS) revealed the resident had a score of 7, which indicated the resident had severe cognitive impairment. The MDS indicated R#61's active diagnoses included psychiatric/mood disorders of anxiety disorder, depression, and PTSD. The annual MDS, dated [DATE], revealed R#61 was not considered by the state Level II PASARR process to have a serious mental illness. The BIMS revealed the resident had a score of 9, which indicated the resident had moderate cognitive impairment. The MDS indicated R#61's active diagnoses included psychiatric/mood disorders of anxiety disorder, depression, and PTSD. Review of R#61's care plan, initiated on 05/22/2020, revealed the resident had impaired cognitive function related to PTSD, impaired decision-making, long-term memory loss, and psychotropic drug use. The care plan further indicated R#61 had a mood problem related to major depression and anxiety. A review of R#61's Preadmission Screening/Resident Review (PASRR) Level 1 Assessment (Form DMA-6), completed 05/05/2020 by the referring hospital, revealed the response of No to the presence of diagnoses of depressive disorder, anxiety disorder, and other mental disorder. Interview on 02/14/2023 at 2:24 p.m., the Social Service Assistant (SSA) stated the Social Worker (SW) was responsible for the PASARRs and indicated she did not have anything to do with the PASARRs. She indicated that the SW was unavailable and was on leave due to a family emergency. Interview on 02/16/2023 at 3:46 p.m., the Administrator stated the hospital would complete the PASARR Level 1 prior to admission to the facility. The Administrator further stated if the PASARR was incomplete it would be verified and corrected by the MDS Director. The Administrator stated verification for accuracy would include looking at the diagnoses. The Administrator did not know what had to happen if the PASARR was inaccurate and was not able to speak to the process of correcting an inaccurate PASARR. The Administrator further stated the MDS Director, and the SW were the staff who had been trained on PASSARs. The Administrator stated if the Level I PASARR was inaccurate it could impact a resident's ability to receive additional services. The Administrator stated it was his expectation the PASARR be reviewed at the time of admission for accuracy. Interview on 02/16/2023 at 4:06 p.m., the MDS Director stated the PASARR was completed by the hospital before a resident came to the facility, but if their diagnoses changed after admission, the facility was responsible to resubmit a Level 1 for review by the state. The MDS Director stated the social worker completed the PASARRs and verified them for accuracy. She stated if the social worker found something was inaccurate, she would resubmit a corrected PASARR. The MDS Director further stated she was responsible for the coding of the MDS and not for the completion of the PASARR. 28196 2. A review of R#50's Admission Record revealed the resident was admitted on [DATE] with diagnoses that included anxiety disorder, opioid abuse with opioid-induced psychotic disorder with hallucinations, borderline personality disorder, mood disorder, and major depressive disorder. A review of R#50's admission Minimum Data Set (MDS), dated [DATE], revealed they were not currently considered by the state Level II PASARR process to have a serious mental illness. R#50 had a Brief Interview of Mental Status (BIMS) score of 13, indicating they were cognitively intact. A review of R#50's PASARR Level I Application (DMA-613), undated, revealed the form indicated the resident did not have a primary diagnosis of serious mental illness or mental disorder. Diagnoses of depressive disorder, anxiety disorder, substance use related disorder, and other mental disorder were unchecked. Interview on 02/14/2023 at 2:24 p.m., the Social Service Assistant (SSA) said the Social Worker (SW) was responsible for the PASARRs and indicated she did not have anything to do with them. She confirmed the SW was off and was not available for interview. Interview on 02/16/2023 at 3:46 p.m., the Administrator said the residents were supposed to be admitted with a Level I PASARR from the hospital, but if they were not, the SW or the Business Office Manager (BOM) were responsible for completing the Level I PASARR. He also indicated the MDS Director was responsible for ensuring the accuracy of the Level I PASARR, whether it came completed by the hospital or if it was completed at the facility. He also indicated that the Level I PASARR needed to be accurately completed to ensure the resident received all the necessary care and services related to their mental illness. He confirmed that he expected the Social Service Assistant to fill in when the SW was absent and indicated the SW and the MDS Director had received PASARR training. Interview on 02/16/2023 at 4:19 p.m., the MDS Director looked at R#50's diagnosis in the electronic health record and confirmed the resident was admitted with diagnoses that included anxiety disorder, psychotic disorder, major depression, and suicide attempt. After reviewing the Level I PASARR, she indicated that none of those mental illness diagnoses were noted on the Level I PASARR and said it was not accurate. She also indicated that since it was not accurate, the resident may not be receiving all the care and services for their mental illnesses.

Based on staff and resident representative interviews, record review, and a review of the facility's policy titled, Transfer or Discharge, Resident Initiated, the facility failed to ensure a discharge plan was developed by an interdisciplinary team based on the resident's needs and was discussed with the resident/resident's representative to ensure a safe discharge for 1 of 4 residents (R) (#88) reviewed for discharge. Specifically, the facility discharged R#88 on 01/30/2023 without a discharge plan that included ensuring the resident's destination met the resident's health and safety needs, referrals for medical equipment and home health services were made, and arrangements for medications, tube feeding, and follow up appointments were made. Findings included: The facility's policy, titled, Transfer or Discharge, Resident Initiated, dated October 2022, indicated 3. Resident-initiated transfer or discharge means the resident or, if appropriate, the resident representative has provided verbal or written notice of intent to leave the facility (leaving the facility does not include the general expression of a desire to return home or the elopement of residents with cognitive impairment). b. A resident's lack of objection to a facility-initiated transfer or discharge is not considered 'resident initiated,' c. A resident's declination of treatment is not considered a resident-initiated discharge. Further review of the policy revealed 1. For resident-initiated discharges, the medical record contains a. documentation or evidence of the resident's or resident representative's verbal or written notice of intent to leave the facility; b. a discharge care plan; and c. documented discussions with the resident or, if appropriate, his/her representative, containing details of discharge planning and arrangements for post-discharge care (per F660, Discharge Planning Process, and F661, Discharge Summary.) 2. The comprehensive care plan contains the resident's goals for admission and desired outcomes, which will be in alignment with the discharge if it is resident-initiated. Record review of the admission Minimum Data Set (MDS), dated [DATE], revealed R#88 had a Brief Interview for Mental Status (BIMS) score of 13, indicating the resident was cognitively intact. The MDS indicated the resident had no behavioral symptoms. According to the MDS, the resident's expectations regarding the stay at the facility and/or discharge were unknown or uncertain. Record review of an Interdisciplinary Care Plan Meeting Attendance Sheet for R#88, dated 11/30/2022, revealed a discharge meeting was held with the resident and family present. The note revealed the resident had been unwilling, became aggressive, and refused medications. The resident lacked participation in physical and occupational therapy and the insurance company would provide a notice of Medicare non-coverage (a notice that indicates care is set to end). The note revealed the disability process was discussed and the resident stated he/she would cooperate. According to the care plan meeting note, R#88 was unable to discharge home alone. Record review of the care plan for R#88 dated 12/06/2022, indicated the resident had an ADL self-care performance deficit related to limited mobility. The facility developed interventions that required one to two staff to assist the resident with ADLs. The care plan indicated the resident had a diagnosis of diabetes mellitus, with a care plan intervention for staff to administer diabetes medication as ordered by the doctor. Further review of the care plan revealed tube feeding related to a history of dysphagia and need for supplemental feeding. The facility developed care plan interventions that indicated the resident was dependent on staff to administer tube feeding and water flushes per physician orders. The resident was incontinent, and staff were required to check the resident every two hours and as needed for incontinence and to provide incontinent care as needed. There was no documented evidence a discharge care plan had been developed for R#88. Record review of Progress Notes for R#88 dated 01/28/2023, the resident received insulin every eight hours per a sliding scale (the amount of insulin administered was based on the resident's blood sugar result). Record review of Physicians Orders, dated 01/27/2023 R#88 revealed an order (not signed by the physician) to discharge R#88 (a resident driven discharge) home with family support within the next seven days. The physician's order revealed an order for home health care to evaluate and treat for physical therapy, occupational therapy, social work, and skilled nursing. The order indicated medications would be given at the time of discharge and prescriptions would be sent to the pharmacy of choice. The order also indicated the resident needed the following durable medical equipment (DME): a standard wheelchair with a seat cushion and leg rests and bedside commode. Further review of the physician's orders revealed an order for the resident to follow up with the gastrointestinal physician within seven days of discharge. Interview on 02/16/2023 at 12:02 p.m. with Social Services Assistant (SSA) revealed she was responsible for post discharge planning and that R#88 was discharged on [DATE]. The SSA was able to provide email correspondence where information was sent to providers regarding the ordering of durable medical equipment and home care. Review of emails, dated 01/27/2023 at 6:29 p.m. and 10:36 p.m., confirmed the facility social worker made a referral for home health services; however, the referral was denied because R#88 lived outside of the home health's service area. Review of an email, dated 01/30/2023 at 9:56 a.m., revealed a response to the 11/18/2022 facility's request for DME, indicating the provider was out of the insurance network and service area of R#88. Record review of the Progress Notes, for R#88 dated 01/30/2023 at 1:20 p.m., revealed the resident was discharged home to family at 10:30 a.m. via wheelchair, with all their personal belongings and in stable condition. A review of assessments in Resident #88's electronic medical record (EMR) revealed a Discharge Planning Report, dated 01/27/2023, and a Discharge Assessment, dated 01/27/2023, were In Progress. There was no documented evidence that the facility planned the resident's discharge to ensure the resident's home met the resident's health and safety needs. In addition, there was no documented evidence the facility provided discharge instructions for the resident's feeding tube, medications, follow up appointment, nor home health/DME referrals. Further review of R#88's Progress Notes dated 02/01/2022 at 5:26 p.m., the day after discharge, the social worker documented the RR had to call the police for a wellness check because the resident would not answer the phone. The social services note indicated the resident's pharmacy name, location, and telephone number were sent to a physician via text. Interview on 03/07/2023 at 1:59 p.m., R#88's resident representative (RR) indicated there had been discussions regarding the resident's discharge because the resident's insurance coverage was ending. The RR indicated R#88's home was not in good condition and the RR would not be able to take care of the resident at his/her home. The facility said the resident was mentally competent, but the RR did not think the resident was competent. The RR stated he/she told the facility if they needed to discharge the resident, they would need to involve the state. The RR stated he/she was able to get insurance coverage extended and the RR and his/her spouse started working on R#88's house to get it ready for discharge. The RR stated he/she had contacted different facilities; however, they all turned the RR down. The RR stated two maintenance assistants from the facility arrived with R#88 and confirmed they assisted with getting R#88 up the stairs and into the house. The RR stated Resident #88 only had a bag of dirty clothes with them. There were no medications, no wheelchair, no walker, and no instructions for the feeding tube site (which was purple). The next day, the RR indicated they went to the facility to get medications for R#88. However, the RR stated the facility told them there was not a doctor on staff to call in prescriptions, so they would need to drive to the pharmacy to get the medications filled. The RR indicated a facility nurse explained all the medications and apologized for the medications not being sent. Further interview with the RR revealed R#88 was receiving hospice care. Interview on 03/07/2023 at 10:19 a.m. with Licensed Practical Nurse (LPN) #4 confirmed she made the 01/30/2023 progress note but was not the nurse who discharged R#88. LPN #4 stated she only checked R#88's room to make sure there was nothing left behind. However, LPN #4 was not able to confirm whether the facility gave R#88 prescriptions for their medications. Interview on 03/07/2023 at 2:49 p.m. with Certified Nursing Assistant (CNA) #21, who was working when R#88 was discharged , revealed the charge nurse handled discharge medications and he did not recall any discharge medications for R#88. CNA #21 stated he only remembered R#88 had all his/her clothes. Interview on 03/07/2023 at 11:48 a.m. with Maintenance Assistant #22 stated he drove R#88 home in the facility van on 01/30/2023. R#88 was wheeled out of the facility in a wheelchair with a bag of personal items. Maintenance Assistant #22 and Maintenance Technician #23 assisted R#88 with getting settled into the front seat and fastened the seatbelt. Maintenance Assistant #22 confirmed the wheelchair was only used to transport the resident to the facility van and the wheelchair did not go home with the resident. Maintenance Assistant #22 also confirmed the RR was present at the home of R#88 upon arrival. According to Maintenance Assistant #22, they assisted R#88 up the steps and into the house. Interview on 03/07/2023 at 11:52 a.m., Maintenance Technician #23 confirmed R#88 left the facility via a wheelchair and was assisted with getting into the facility's van. The Maintenance Technician remembered R#88 having a bag of snacks but did not remember what other bags were present. The Maintenance Technician confirmed the RR for R#88 was present at the home of R#88 upon arrival. R#88 was assisted with getting out of the car, up the steps, and into the house. Interview on 03/07/2023 at 10:56 a.m., the Social Worker (SW) confirmed R#88 was discharged on [DATE] due to being non-compliant and refusing therapy services. During the 11/17/2022 care planning meeting, it was discussed with the RR that Resident #88's stay was covered through the therapy that was to be received, and the resident would need to be discharged based on refusal of therapy. The SW stated she recalled the RR saying the condition of R#88's home was not in acceptable condition for the resident, and they would need time to fix it up. The SW then referenced care plan meeting minutes from 11/30/2022. In this meeting, the SW stated the RR still said the resident could not be discharged home alone due to the conditions of the house. The RR also indicated the RR was not able to take the resident home and did not have anyone else who could take the resident at the time. During the 11/30/2022 meeting, the SW stated they discussed other options with the RR, such as long-term care (LTC) and assisted living, referral to an elder law attorney, and the possibility of Medicaid. The SW stated that on 12/14/2022, the family requested for the resident to be transferred to another facility. The SW explained the resident had to have an evaluation, and the RR would need to find a facility. Interview on 02/16/2023 at 1:06 p.m. With the Administrator remembered facilitating transport because R#88 lived a long distance from the facility. After the resident was discharged , the RR of R#88 contacted the Administrator regarding a missing wheelchair. A follow up interview on 02/16/2023 at 5:21 p.m. with the Administrator revealed the expectation was for resident discharges to be discussed among an interdisciplinary team that included rehabilitative services, nursing staff, and the physician. From these discussions, a plan was developed, and any follow-up actions should be completed by the social worker. Interview on 03/07/2023 at 4:12 p.m. with the Medical Doctor (MD) revealed R#88's discharge was on hold for almost a month due to the family trying to find a facility closer to home. The MD indicated that before discharge, prescriptions were written and placed in the resident's medical record. If the resident or RR did not get the prescriptions, the SW should notify the MD, and a prescription would be faxed to the pharmacy of choice. The MD remembered placing prescriptions in R#88's medical record. According to the physician, he did not know when the resident was discharged because he thought the discharge was on hold. The MD stated he recalled that R#88 was supposed to be discharged to another facility, not home. The MD stated R#88 going home without medications was not safe and stated, Of course not! when asked whether the resident's discharge was safe.

Based on observations, resident and staff interviews, record review, and a review of the facility policy titled, Resident Showers, the facility failed to provide activities of daily living (ADL) care to ensure good grooming and personal hygiene for 1 of 6 residents (R) (#21) reviewed for ADL care. The failure had the potential to negatively impact residents quality of life. Findings included: Review of a facility policy titled, Resident Showers, dated 12/01/2022, specified, It is the practice of this facility to assist residents with bathing to maintain proper hygiene, stimulate circulation and help prevent skin issues as per current standards of practice. Residents will be provided showers as per request or as per facility schedule protocols and based upon resident safety. Partial baths may be given between regular shower schedules as per facility policy. Review of the most recent annual Minimum Data Set (MDS), for R#21 dated 01/04/2023, revealed a Brief Interview for Mental Status (BIMS) score of 14, which indicated the resident was cognitively intact. The MDS indicated the resident was dependent on two staff members for transfers, dressing, toileting, and bathing. The MDS further indicated the resident required extensive assistance from one person for personal hygiene. Record review of the care plan for R#21 dated 03/08/2022, revealed the resident had an ADL self-care performance deficit related to limited mobility and required extensive assistance of one to two staff with bathing and showering twice a week and as necessary. Interview on 02/13/2023 at 11:20 a.m. with R#21 stated they had only received two showers since last March, and they wanted to have showers. The resident was observed to be dressed in clothes that were not clean (wrinkled), the resident's hair was not groomed, and there was a faint odor of urine on the resident's person. Record review of the C.N.A. [Certified Nursing Assistant] Skin Inspection Report, revealed three skin inspection reports were completed for R#21 since 12/01/2022. The reports were dated 01/17/2023, 01/20/2023, and 02/03/2023. Registered Nurse (RN) #9, the Unit Coordinator, confirmed at the time of the review there was no other shower documentation for R#21. Interview on 02/14/2023 at 3:30 p.m. with CNA #10 stated she had worked in the facility since June 2022 and worked the 3:00 p.m. to 11:00 p.m. shift. CNA #10 stated when a resident was given a shower or a bath, then she filled out a skin inspection report. CNA #10 stated that whenever she would provide a shower she would document on the skin sheet, and if a shower was not provided, the skin sheet would be completed and would indicate if the shower was not given and why. Although review of the record revealed CNA #10 completed two of the three skin inspection reports, CNA #10 stated she had never put R#21 in the shower as it took three to four people to manage the resident, and the shower bed was not wide enough for the resident. Interview on 02/14/2023 at 4:00 p.m. with Registered Nurse (RN) #9 stated the C.N.A Skin Inspection Reports were completed by the CNAs when they gave a resident a shower or a bath. She stated if a resident refused a shower, it was supposed to be documented by the nurse. RN #9 reviewed the clinical record and stated there were no shower refusals documented for R#21. RN #9 further stated, It takes a lot to shower the resident, but it can be done, and staffing varied on evening shift and sometimes there was not enough staff in the evening. They generally had four to five aides, but if anyone calls out there would not be sufficient staffing. RN #9 stated R#21 was scheduled to receive two showers per week. Interview on 02/15/2023 at 3:36 p.m. with CNA #11 stated she had worked at the facility for two to three months. CNA #11 further stated there was a shower book on the unit that specified which days and shifts the residents received their showers, and a shower sheet (skin inspection report) was completed for each shower. CNA #11 stated if a resident refused to be showered it would be documented on the shower sheet. Interview on 02/16/2023 at 4:57 p.m. with the Administrator and the Interim Director of Nursing (DON), the interim DON stated the showers were to be administered as scheduled. If the resident refused, it should be documented in their record and the family should be notified.

Based on observations, staff interviews, record review, and a review of the facility policy titled, Wound Treatment Management, the facility failed to provide treatment and services to promote healing for 2 of 4 residents (R) (#68 and #249) reviewed for pressure ulcers. The facility failed to assess R#68's heels weekly after non-blanchable redness was identified to both heels on 01/28/2023. In addition, the facility failed to assess R#249's pressure ulcers upon readmission to the facility and failed to ensure treatment to the pressure ulcers was provided as ordered by the physician. Findings included: Review of a facility policy titled, Wound Treatment Management, dated 12/01/2022, specified, To promote wound healing of various types of wounds, it is the policy of this facility to provide evidence-based treatments in accordance with current standards of practice and physician orders. The policy indicated, Treatment decisions will be based on b. characteristics of the wound: i. pressure injury stage (or level of tissue destruction if not a pressure injury). ii. Size-including shape, depth, and presence of tunneling and/or undermining. iii. Volume and characteristics of exudate. iv. Presence of pain. v. Presence of infection or need to address bacterial bioburden. vi. Condition of the tissue in the wound bed. vii. Condition of the peri-wound skin. Further review of the policy revealed, The effectiveness of treatments will be monitored through ongoing assessment of the wound. Considerations for needed modifications include a. Lack of progression towards healing. b. Changes in the characteristics of the wound. The effectiveness of treatments will be monitored through ongoing assessment of the wound (see above). 1. Record review of the Admission Record for R#68 indicated a readmission on 01/27/2023 with a diagnosis that included a stage four sacral pressure ulcer. Record review of the Admission/Readmission Evaluation, for R#68 dated 01/27/2023, revealed the resident had a pressure ulcer to the sacrum. The evaluation revealed the resident had a dressing to the sacral wound and was admitted to hospice services. Record review of the care plan, for R#68 dated 01/27/2023, a care plan, dated 01/31/2023, for a pressure ulcer to the right first toe that was present on admission. The facility developed interventions that included heel protectors, a low air loss mattress, and weekly skin assessments. Record review of skin/wound Progress Notes, dated 01/28/2023 at 3:49 p.m., revealed R#68 had a deep tissue injury (DTI) to the right first toe. Furthermore, a skin/wound note dated 01/28/2023 at 6:00 p.m., written by Licensed Practical Nurse (LPN) #12, revealed a readmission skin assessment was completed. R#68 was readmitted with a stage four pressure ulcer to the sacrum and a description of the wound. Review of the Braden Scale for Predicting Pressure Sore Risk, completed on 01/28/2023, revealed R#68's score was 12, which indicated high risk for developing a pressure injury. Record review of the most recent significant change Minimum Data Set (MDS), dated [DATE], revealed R#68 was at risk of developing pressure ulcers. The MDS indicated the resident had a stage four pressure ulcer that was present upon admission/readmission and three DTIs also present on admission/readmission. Record review of R#68's Wound Evaluation and Management Summary, dated 01/31/2023 and signed by the wound care medical doctor (WCMD), revealed the resident had a stage four pressure wound to the sacrum and an unstageable DTI of the right medial first toe. There was no mention of a second or third DTI. Record review of the physician orders for R#68 revealed that on 01/31/2023 an order was placed to cleanse the right and left heels with normal saline, blot the areas dry, apply skin prep solution on Tuesdays, Thursdays, and Saturdays, and leave the heels open to air for preventative measures. Record review of the Weekly Wound Evaluations, for R#68 dated 02/02/2023, revealed two wounds were assessed, a stage four to the sacrum and a DTI to the right medial toe. There were no evaluations conducted for the bilateral heels. Interview on 02/15/2023 at 12:20 p.m. with Licensed Practical Nurse (LPN) #13 provided a note dated 02/03/2023 with an effective date of 01/28/2023, written by LPN #12. The note indicated R#68 had non blanchable redness on bilateral heels. Record review of a Treatment Administration Record for R#68 dated February 2023 revealed the treatments were provided to the left and right heels as ordered. Record review of the change of condition Progress Notes, for R#68 dated 02/07/2023, revealed the WCMD now classified the resident's left and right heel non-blanchable redness as DTIs with the skin intact. The DTI to the right heel measured 6 centimeters (cm) long by (x) 5 cm wide. The right heel measured 7 cm long x 5 cm wide. Record review of the Wound Evaluation and Management Summary, for R#68 dated 2/07/2023 and signed by the WCMD, revealed the wounds to the bilateral heels had been present for more than nine days. The left and right heels were described as unstageable DTIs with intact skin that resulted from pressure. Additional wound details revealed the DTIs were not new. The WCMD made no changes in treatment orders for the areas. Record review of the care plan for R#68 revealed on 02/07/2023 the facility revised the resident's care plan to include admit unstageable deep tissue injuries (DTIs) to the bilateral heals. Observation on 02/13/2023 at 11:10 a.m. R#68 was observed lying in the bed with covers over the resident. The resident was unable to answer any questions. An air mattress was in place. Interview on 02/15/2023 at 3:09 p.m., with the wound care nurse LPN #12 revealed the nurses on the hall were responsible for weekly skin assessments. If an issue with skin was found, the nurses communicated the skin alteration verbally. Sometimes the nurses may leave notes on the inside of the treatment cart. When a wound was found, the physician and the responsible party (RP) were also expected to be notified and treatment started immediately. LPN #12 stated that most of the time the floor nurse called the physician for treatment orders, which automatically transferred to a treatment sheet. Further, if a wound was found, one of the treatment nurses assessed the wound within 24 hours, including weekends. She stated that the nurse who found a wound only describe the wound and did not measure or stage the wound. The wound care MD and the treatment nurses were responsible for measuring and staging. LPN #12 revealed there should be weekly documentation of wounds, including measurements, a description of the wound, and progress of the wound. The RP was updated weekly, and the notification was documented on the wound evaluation. If a resident was at risk for pressure ulcers on admission, but had no actual wounds, the facility usually applied heel protectors, sometimes foam, over bony areas, and used barrier cream. LPN #12 further stated they tried to observe high risk residents to make sure they were turned every two hours. Observation on 02/15/2023 at 8:26 a.m. LPN #12 was observed to attempt to provide wound care to R#68's bilateral heels and to measure the areas of concern. The resident was observed lying in the bed with their eyes closed. There were bilateral heel protector boots in place. When the nurse attempted to reposition the resident's legs or to remove the heel protector boots the resident moaned and said No. The nurse was unable to continue due to the discomfort expressed by the resident. LPN #12 stated she did not know why she had not completed a weekly wound evaluation of the heels. LPN #12 stated she had seen redness on the resident's heels on 01/28/2023, and there were interventions in place including an air mattress and heel protector boots. LPN #12 stated non-blanchable redness could be identified as a stage one pressure injury. LPN #12 further revealed this was not a normal finding and the wound care nurses should have monitored the areas. In the absence of treatments, LPN #12 stated the wound care nurses would still look at the areas of concern, but LPN #12 did not document those observations. LPN #12 stated she wanted the WCMD to look at the resident's heels on 02/07/2023 as the areas appeared darker and the surface area was larger. LPN #12 stated a weekly wound evaluation should have been conducted of the resident's heels on 02/02/2023. Interview on 02/15/2023 at 11:53 a.m. with LPN #13 stated R#68 was readmitted with heel wounds. A follow-up interview on 02/16/2023 at 9:23 a.m. with LPN #13 revealed R#68's heels were initially considered a stage one pressure injury due to non-blanchable redness. LPN #13 stated a stage 1 pressure ulcer triggered a treatment be put in place and the physician and family be notified. LPN #13 further stated there were other treatments in place; for example, heel protector boots, and a skin prep treatment was added on 01/31/2023. LPN #13 further revealed it was not their practice to conduct weekly wound evaluations on any skin concern below a stage II. LPN #13 stated she would look at the heels when she provided treatment to R#68's sacral wound and staff would remove the heel protectors when turning the resident and the heels would be observed at that time. LPN #13 stated she did not think there was any change to the heels until 02/07/2023 when she asked the WCMD to look at the resident's heels. LPN #13 was not able to speak to the pressure ulcer policy. She was unsure if there was a policy or what it instructed staff to do. Interview on 02/15/2023 at 3:45 p.m., the Registered Dietician (RD) stated she had worked at the facility since August 2022 and came to the facility two days each week. The RD revealed her practice was to pull the new admission report, conduct a chart review, and review the hospital notes to determine residents' nutritional status. The RD stated when R#68 returned to the facility after a lengthy hospitalization , the resident had experienced significant weight loss and was on tube feeding. The resident was placed in hospice shortly after readmission. The RD stated she was aware of the resident's sacral wound but was not made aware of any other skin breakdown because the wound notes were made after the RD's evaluation. The RD further stated she was not surprised that the resident experienced skin breakdown as the resident had declined significantly during hospitalization and the resident's family had opted to discontinue the resident's tube feeding on 02/12/2023. The RD further stated she would expect the resident to have worsening/additional wounds since the resident was no longer receiving protein through tube feedings. Interview on 02/16/2023 at 9:59 a.m., the WCMD stated he came to the facility every week and conducted rounds with the wound care nurses, who told him which residents needed to be seen. The WCMD described non-blanchable skin as a stage one pressure injury, the injury being superficial through the dermis (skin) and described a DTI as tissue injury that goes through the fascia and possibly through the subcutaneous tissue all the way to the muscle. The WCMD stated there was no way of knowing the extent of the injury once a DTI was identified. The risk of a DTI was dependent on the co-morbidities the resident had present, which included weight, and the existence of diagnoses such as diabetes, peripheral vascular disease, or neuropathy. The WCMD stated a treatment should be initiated for a DTI. The treatment could include offloading, monitoring, and assessing, and did not have to be a treatment that was applied to the heel. The WCMD further stated if the Braden scale showed a high risk for pressure ulcers, the resident should be monitored more closely. In reference to R#68, the WCMD stated he was not aware of the DTIs to the resident's heels until 02/07/2023. He stated there were significant co-morbidities pre-disposing the resident to a high risk for developing wounds. Pressure management was ongoing every day and every hour by utilization of heel protection boots and floating of the heels. The WCMD could not speak to the day-to-day monitoring or assessments of wounds but stated that once a non-blanchable skin area was noted it could take a couple of hours for a DTI to develop. Interview on 02/16/2023 at 4:57 p.m., the interim Director of Nursing (DON) and the Administrator stated wounds should be monitored routinely and frequently to assess the interventions in place. The interim DON added that treatments needed to be adjusted with worsening wounds, and documentation done accordingly. 22445 2. Record review of the Admission Record for R#249 revealed the facility admitted the resident on 11/18/2021 with diagnoses that included a stage 2 sacral pressure ulcer. Record review of an Admission Data Collection, for R#249 dated 11/18/2021, indicated skin was intact. A review of the Braden Scale for Predicting Pressure Sore Risk section indicated R#249 was at very high risk for pressure ulcers. There were no interventions identified on the Skin Integrity Care Plan included on the admission assessment form. Record review of a Baseline Care Plan and Summary, for R#249 dated 11/18/2021, indicated the resident had pressure ulcers. There was no description of the pressure ulcer, and no care plan interventions were initiated for pressure ulcers. Record review of the Weekly Pressure Ulcer Record, for R#249 dated 11/20/2021 and completed by Licensed Practical Nurse (LPN) #12, a wound care nurse, revealed the resident had a stage 2 left buttock pressure ulcer with an onset date of 11/19/2021. The pressure ulcer measured 4 centimeters (cm) long by (x) 5 cm wide x 0 cm deep. LPN #12 documented the resident was admitted with the stage 2 pressure injury on the left buttock and described the wound bed as pink with no drainage. The LPN documented a treatment of barrier cream and stated the treatment would continue. Record review of the Treatment Administration Record [TAR], dated November 2021, indicated R#249 had an area requiring wound care located on the left buttock. The treatment orders indicated the area would be cleaned with normal saline, blot the area dry, and apply barrier cream daily and as needed. The order was written with a start date of 11/21/2021, which was three days after the resident's admission to the facility. Review of the entry on the TAR revealed no treatment was completed until 11/23/2021, which indicated R#249 received the first wound treatment five days after admission. Record review of the Weekly Pressure Ulcer Record, dated 11/27/2021 for R#249, LPN #12 documented the stage 2 left buttock pressure ulcer had healed. Record review of nursing Progress Notes for 12/08/2021 indicated R#249 was transferred to the hospital for a decrease in the resident's level of consciousness. Further review of Progress Notes revealed the resident returned to the facility on [DATE] with boots to the feet and a pressure ulcer to the sacrum covered with a dressing. Record review of skin/wound Progress Notes dated 12/17/2021 at 4:02 p.m., revealed LPN #12 documented that R#249 had been readmitted from the hospital with multiple pressure ulcers, including the following: - an unstageable sacral ulcer measuring 12 cm x 6 cm x 0.2 cm, - an open area on the right upper arm with no measurements/description, - a deep tissue injury (DTI) on the right heel with no measurements/description, - an unstageable pressure ulcer on the left outer ankle measuring 2.5 cm x 2.5 cm x 0.2 cm, and - a DTI on the right outer ankle with no measurements/no description. The note indicated the RR was notified of the skin issues. Record review of R#249's December 2021 TAR revealed a treatment to the sacrum was ordered to start on 12/17/2021 that included cleaning the sacrum with normal saline, blotting the area dry, applying calcium alginate, and covering with a dry protective dressing three times weekly on Tuesday, Thursday, and Saturday and as needed. The TAR also indicated a treatment to apply skin prep to the DTI/unstageable areas to the left and right heel, right lateral foot, and right outer ankle three times per week and as needed was started on 12/18/2021. Further review revealed a treatment for the left outer ankle beginning 12/18/2021 to cleanse with normal saline, blot dry, apply Santyl, and a dry protective dressing every day and as needed. Record Review of the Weekly Pressure Ulcer Record, dated 12/17/2021, indicated R#249 the wound was described to have a wound bed of 50% adherent thick black tissue (dead tissue), 50% slough (yellow tissue that is not viable), with odorless, moderate, serosanguinous (watery bloody) drainage. LPN #12 documented she notified R#249s resident representative about the resident's wounds on 12/17/2021. There was no information on the weekly pressure ulcer record regarding any other wounds to include measurements or descriptions, including the areas mentioned in the 12/17/2021 Progress Notes. A review of an Initial Wound Evaluation & Management Summary revealed on 12/21/2021, four days later, a wound care medical doctor (WCMD) described the following pressure ulcers that had been identified, but not assessed by the facility on 12/17/2021: - an unstageable (due to necrosis [dead tissue]) sacrum pressure ulcer measuring 8 cm x 6.7 cm x 0.5 cm with a treatment order change to apply Santyl daily for 30 days after cleaning with a Dakin's solution (a Clorox and water solution). The WCMD documented he debrided (surgical removal of dead tissue in order to expose viable tissue) the sacral wound. The physician recommended limiting sitting to 60 minutes and off-loading the wound. - a shear wound to the right arm that measured 2.4 x 1.5 x unmeasurable depth to be treated with a Xeroform sterile gauze and covered with an island gauze with a border. - an unstageable DTI of the right heel measuring 2.5 cm x 3.5 cm x unmeasurable depth to continue to be treated with skin prep applied three times per week for 30 days. - an unstageable DTI of the right, lateral (outer) ankle measuring 2 cm x 2 cm x unmeasurable depth to continue to be treated with application of skin prep three times a week for 30 days. - an unstageable DTI of the left, lateral (outer) ankle measuring 2 cm x 2 cm by unmeasurable depth with the treatment to be changed to skin prep three times a week for 30 days. Further review of the Initial Wound Evaluation & Management Summary, dated 12/21/2021, revealed the WCMD also identified the following areas that had not been identified by the facility: - an unstageable DTI of the right, distal, medial foot (the inner side/big toe side of the foot) measuring 1 cm x 1.6 cm x unmeasurable depth to be treated with skin prep three times per week for 30 days. - an unstageable DTI of the right, lateral foot (on the little toe side of the foot) measuring 3 cm x 2 cm x unmeasurable depth to be treated with the application of skin prep to the area three times a week for 30 days. According to the resident's TAR, a treatment was already in progress for this area. Continued review of the December 2021 TAR indicated treatments ordered by the WCMD on 12/21/2021 were not initiated until 12/23/2021, two days after the WCMD wrote the order for treatment. In addition, the treatment to the right distal medial foot was provided daily, not three times per week as ordered by the physician. Record review of care plan for R#249, initiated 12/17/2021, revealed the facility developed a care plan for treatment of the sacral pressure ulcer with interventions that included administering treatments as ordered, turning and repositioning at frequent intervals, providing incontinence care after each incontinence episode, and conducting weekly treatment documentation to include measurement of each area of skin breakdown. There was no documented evidence the facility developed a care plan for the pressure ulcer to the right distal medial foot, right heel, right lateral foot, left lateral ankle, or right lateral ankle until 01/21/2022, approximately one month after the pressure ulcers developed. There was no evidence the facility implemented interventions that the WCMD recommended on 12/21/2021 that included limiting sitting to 60 minutes and off-loading the wound. A telephone interview on 02/14/2023 at 10:30 a.m. with R#249's representative (RR) who stated the staff told the representative about the sacral wound and the stage but was unable to remember the stage. The RR stated the facility had not educated him/her of the severity of R#249's wound. The RR stated not being a medical person, when staff mentioned stage of the wound, it meant nothing to the representative. Interview on 02/15/2023 at 3:35 p.m. with Certified Nursing Assistant (CNA) #18 stated she remembered R#249 required total assistance for activities of daily living, and when the resident was admitted , the resident was able to feed himself/herself. The CNA stated R#249 had an overall decline in health and had pressure ulcers. CNA #18 stated interventions for R#249 included a low air loss mattress, boots on the feet, and was repositioned as needed. Interview was held on 02/15/2023 at 3:09 p.m. with LPN #12 and LPN #13, the wound care nurses, who both agreed if there were blanks (empty spaces) on a TAR that meant the treatment was not completed as ordered. Interview on 02/16/2023 at 9:40 a.m. with treatment nurse LPN #13, stated the treatment nurses were responsible for weekly evaluations and documentation of wounds that were stage 2 or greater. Interview on 02/16/2023 at 11:36 a.m. with LPN #12 stated if R#249 was assessed as high risk of skin breakdown the nurse assessing the resident should have implemented interventions for prevention of skin breakdown. LPN #12 reviewed the TAR for R#249 and stated she started treatment for the left buttock on 11/19/2021 when she completed the assessment, but mistakenly wrote the treatment order to start on 11/21/2021. However, LPN #12 acknowledged there were blanks for 11/21/2021 and 11/22/2021 and treatment had not started until 11/23/2021. LPN #12 stated the resident's buttock wound healed quickly. LPN #12 then reviewed the head-to-toe assessment completed on 12/17/2021 and stated the nurse that completed the assessment had obviously not looked at R#249's skin since the resident returned from the hospital with multiple pressure ulcers. LPN #12 also reviewed the weekly pressure ulcer assessment she had completed and acknowledged she had measured and described only one of the resident's six pressure ulcers. LPN #12 stated she had documented measurements of the other wounds in the nurse's notes. LPN #12 then reviewed the nurse's note she had written on 12/17/2021 and acknowledged she had not included measurements for three of R#249's wounds. The LPN stated the facility policy required weekly documentation to include measurements and descriptions of each wound on the weekly pressure ulcer report and stated the only reason she could think that she had not completed the assessment was that she was working alone as the treatment nurse at that time and felt overwhelmed. LPN #12 stated there was no documentation that the WCMD's recommendations from 12/21/2021 had been completed. Interview by telephone on 02/16/2023 at 10:00 a.m. with WCMD stated he rounded weekly, which included reviewing the resident's chart, assessing the resident, and making recommendations. The WCMD stated there was an understanding with the primary care physician that the primary care physician agreed with any recommendations made by the WCMD and staff would write orders for the recommendations. He stated his recommendations were communicated to the treatment nurses verbally on rounds and written in his notes. The WCMD stated treatment of a wound would be dependent upon the site of the wound, but treatment should be started when the wound was identified. He stated he expected measurements and descriptions of wounds to also be completed when a wound was found. The WCMD stated he did not remember R#249. Interview on 02/16/2023 at 4:20 p.m. with Interim Director of Nursing (DON) stated when wounds were found she expected treatment to start immediately. The Interim DON stated the treatment nurses were expected to assess wounds weekly and note any changes. She stated waiting six days to start treatment on a wound was not acceptable. According to the Interim DON, turning and positioning a resident and floating the heels were done per nursing judgement, were automatic interventions, and had not required an order.

Based on staff interviews, record review, and review of the facility's policy titled, Administering Medications,, the facility failed to provide pharmacy services to ensure the accurate acquiring of drugs to meet the needs of residents for 1 of 2 residents (R) (#250) reviewed for pain. Findings included: A review of the facility's policy titled, Administering Medications, revised April 2019, indicated, Medications are administered in a safe and timely manner, and as prescribed. Record review of R#250's Admission Record revealed the facility admitted the resident on 11/18/2022 with a diagnosis that included fusion of the spine. Record review of the admission Minimum Data Set (MDS), dated [DATE], revealed R#250 the resident received both scheduled and as-needed pain medications but received no non-medication interventions for pain. The MDS indicated the resident had no pain in the previous five days. Record review of the care plan for R#250, initiated on 12/06/2022, indicated the resident was at risk for acute/chronic pain related to neuropathy. Interventions to manage the resident's pain included providing medications prior to treatments and therapy, anticipating the resident's need for pain relief and responding, observe/record/report to the nurse the resident's complaints of pain, and report to the nurse any change in the resident's usual activity. Record review of the physician's orders for R#250 revealed an order for methadone hydrochloride (HCl) (an opioid pain medication) tablet 5 milligrams (mg) by mouth at bedtime for back pain. Record review of the Medication Administration Record (MAR) for R #250 dated November 2022 revealed the methadone HCl was not marked as administered on 11/18/2022, 11/19/2022, 11/22/2022, and 11/23/2022. On 11/18/2022, the nurse signed the MAR and placed the code 4 in the space, which indicated the nurse's notes should be referenced. The 4 had also been entered for 11/19/2022, 11/22/2022, and 11/23/2022. Record review of the Progress Notes for R#250 revealed there was no note to indicate why the methadone was not given on 11/18/2022. Further review of the Progress Notes revealed on 11/19/2022 at 7:36 p.m., the note indicated the reason the methadone was not given was waiting for pharmacy delivery. There were no further notes to explain why the medication was not given on 11/18/2022, 11/19/2022, 11/22/2022, and 11/23/2022. A review of a narcotic count sheet for R#250 indicated that on 11/20/2022, the facility received three methadone tablets for the resident. The first methadone tablet was given on 11/20/2022. This was two days after R#250 was admission to the facility. A review of a second narcotic count sheet indicated the facility received additional methadone tablets for R#250 on 11/25/2022, which indicated R#250 went an additional two days without pain medication. Interview on 02/16/2023 at 3:45 p.m. with Licensed Practical Nurse (LPN) #7 verified those were his initials beside the methadone entry for 11/19/2022 and 11/20/2022. The LPN #7 stated he remembered R#250 received pain medication. The LPN #7 stated he had placed a NA (not applicable) in the section of the entry for pain level due to the fact the resident had no methadone available. LPN #7 further revealed the medication for R#250 arrived the next day (11/20/2022). Interview on 02/16/2023 at 4:00 p.m. with Registered Nurse (RN) #17 verified those were her initials for 11/22/2022. The RN #17 stated the 4 beside her initials meant R#250 had not received the ordered methadone. RN #17 stated R#250 may not have received the medication due to the pharmacy not having a prescription from the provider for the medication. The RN #17 further revealed a reason why the resident had not received the medication should be documented in the nurse progress notes. RN #17 reviewed the nurse progress notes with the Regional Nurse Consultant (RNC) and both confirmed there was not a note that indicated why the resident had not received the ordered medication. RN #17 stated even though she had not documented attempts to call the physician and the pharmacy to get the medication for R#250, that she knew she had called and other staff had called both the physician and the pharmacy. Interview on 02/16/2023 at 4:25 p.m. with Interim Director of Nursing (DON) stated if a resident was admitted with a narcotic medication, such as methadone, and no prescription came with the order, the staff were expected to call the physician to obtain an order for the medication. The Interim DON further revealed that when the physician gave the order for the narcotic, the physician also called the pharmacy to verify receipt of the prescription. The Interim DON stated there was no reason any resident should go without pain medication. The Interim DON stated she expected the nurses to document all conversations with the physician and the pharmacy about pain medication in the nurse's notes. The Interim DON stated the negative effects of R#250 not receiving the ordered pain medications could have included withdrawal symptoms or unresolved pain. Telephone interview on 02/16/2023 at 5:00 p.m. with the Pharmacy Director of Quality (PDQ) stated that in addition to being the PDQ, she was also a registered pharmacist. The PDQ stated R#250's provider first contacted the pharmacy on 11/19/2022 at 1:56 p.m. and gave a verbal order for three days' worth of methadone for R#250. The PDQ revealed the methadone order was qued for clarification by the pharmacy, which meant they would review the order to assure it was not for opioid dependence. The PDQ stated the next activity occurred on 11/24/2022 at 4:26 p.m., when the pharmacy received a valid prescription for R#250's methadone. The PDQ stated it was hard to tell the effects of R#250 not receiving the methadone without knowing the resident's history. She added it was helpful that R#250 had received other medications to help alleviate pain.

Based on observations, staff interviews, record review, and a review of the facility's policy titled, Transfer or Discharge, Resident Initiated, the facility failed to properly discharge 1 of 4 residents (R) (#88) reviewed for discharge summary. The failure resulted in the resident being discharged home without essential medical equipment, specifically a wheelchair. Findings included: The facility's policy, titled, Transfer or Discharge, Resident Initiated, dated October 2022, indicated, For resident-initiated discharges, the medical record contains: a. documentation or evidence of the resident's or resident representative's verbal or written notice of intent to leave the facility; b. a discharge care plan; and c. documented discussions with the resident or, if appropriate, his/her representative, containing details of discharge planning and arrangements for post-discharge care (per F660, Discharge Planning Process, and F661, Discharge Summary.) 2. The comprehensive care plan contains the resident's goals for admission and desired outcomes, which will be in alignment with the discharge if it is resident-initiated. Record review of R#88's Admission Record revealed the facility admitted the resident with diagnoses that included unspecified fracture of unspecified thoracic vertebra and encounter for other orthopedic aftercare. Record review of the admission Minimum Data Set (MDS), for R#88 dated 11/12/2022, revealed the resident required extensive assistance activities of daily living (ADLs) except bed mobility and dressing, which required extensive assistance. The MDS indicated the resident utilized a wheelchair as a mobility device. A review of R#88's care plan initiated on 12/06/2022 indicated the resident had an ADL self-care performance deficit related to limited mobility. Record review of the Progress Notes, for R#88 dated 01/30/2023 at 1:20 p.m., revealed the resident was discharged home to family at 10:30 a.m. by way of wheelchair with all their personal belongings and in stable condition. Interview on 02/16/2023 at 10:13 a.m., with Registered Nurse (RN) #8 stated residents were normally discharged starting around 11:30 a.m. In preparation for discharge, the process was to make sure the resident was groomed, such as showered, shaved, and dressed in clean clothes. All personal items of the resident such as clothes and medications would be packed for the resident. RN #8 would make sure the resident and/or their representative understood the discharge instructions. If there was something to be demonstrated to a representative, such as administering insulin, RN #8 would have them come in a few days prior to the discharge date . On the day of discharge, the resident would sign the discharge papers, if cognitively able, or the resident representative. RN #8 was not present for the discharge of R#88. Interview on 02/16/2023 at 11:15 a.m. with Licensed Practical Nurse (LPN) #4 stated the facility process for discharging residents was to prepare the discharge paperwork, print off the last set up lab results, schedule any follow-up doctor's appointments, and pack all medications and personal items. LPN #4 would then go over the discharge forms and provide any education to the resident and their representative. Record review of assessments in the Electronic Health Record revealed the discharge planning report and the discharge summary were in progress. Interview on 02/16/2023 at 12:02 p.m. with Social Services Assistant (SSA) revealed the Social Worker (SW) was responsible for the discharge care plan meetings for residents admitted for rehabilitation. Topics such as where the resident will be discharged to, what medical equipment and supplies are needed, and what follow-up doctor appointments need to be scheduled were discussed. Decisions were made and documented in the discharge planning report and summarized in the discharge summary. The SSA confirmed that R#88 was discharged on [DATE]. It was also confirmed that the discharge planning report and the discharge summary were showing in progress, and the last revision was made by the SW. Interview by phone on 02/16/2023 at 4:29 p.m. with the SW confirmed the discharge planning report and the discharge summary should be completed since R#88 had been discharged . The SW attempted to talk the assistant social worker through opening the discharge planning report and discharge summary in the electronic health record but was unsuccessful. The SSA confirmed to the SW the discharge planning report and the discharge summary were not complete and showed in progress. Interview on 02/16/2023 at 1:06 p.m. with the Administrator (ADM) remembered facilitating transport because R#88 lived a long distance from the facility. It was confirmed the resident did not go home with a wheelchair. After being discharged , the RR of R#88 contacted the ADM regarding the missing wheelchair. The ADM was unaware R#88 had their own wheelchair. It was confirmed that the process for admission was to make an inventory list of all items that a resident brings in. The RR for R#88 provided a document to the ADM identifying the following items as being rented: a wheelchair, seat cushion, extra wide seat, elevating leg rests, and one additional item.

Based on observation, record review, staff interview, and review of the policy Resident Rights, dated (MONTH) (YEAR), the facility failed to maintain privacy and confidentiality for four resident's (R) (R#71, R#91, R#47, and R#92), of 36 sampled residents, related to posting of signs regarding clinical and personal information in their rooms. Findings include: Review of the facility's policy entitled 'Resident Rights' with revision date: (MONTH) (YEAR) revealed the following including but not limited to: The facility protects and promotes the rights of each resident. The resident has a right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. 1. Review of the Quarterly Minimum Data Set (MDS) for R#71 dated 1/1/20 revealed in section C a Basic Interview for Mental Status (BIMS) score of 00 indicating severely impaired cognition. Section D total severity mood score of 99 indicating R#71 was unable to communicate answers. Review of the care plan revised 1/10/2020 for R#71 revealed a focus for self care deficits related to Activities of Daily Living (ADL) for bathing, bed mobility, dressing, eating, and personal hygiene although there was no care plan in place related to maintaining privacy. During an observation on 2/03/2020 at 11:20 a.m. of R#71's room, a sign stating (in part), Reminders: Please & Thanks! Please keep tissues near the resident. Give water or juice, sipping cup or small cup. NO STRAWS. Offer it often. Prop with pillows on her right side, was observed sitting on the night stand next to her bed. During an observation on 2/04/2020 at 9:14 a.m. of R#71's room revealed the sign remains sitting on the night stand next to the bed of R#71. 2. Review of the Quarterly Minimum Data Set ((MDS) dated [DATE] for R#91 revealed in section C a Basic Interview for Mental Status (BIMS) score of 9 indicating moderate cognitive impairment. Section G Functional Status indicated R#91 it totally dependent for all Activities of Daily Living (ADL)s. Section H indicated R#91 is always incontinent of bowel and bladder. Review of the care plan dated 1/20/20 revealed no care plan in place related to providing privacy during Activity of Daily Living (ADL) care. During an observation on 2/04/20 at 10:50 a.m. of R#91's room, revealed a sign on the wall near the foot of the bed of R#91 stating, PLEASE DO NOT REMOVE CELL PHONE POWER CORD OR CELL PHONE OF R#91. THANK YOU! During an observation on 2/04/20 at 9:04 a.m. revealed the sign remains on the wall at the foot of the bed of R#91. 3. Review of resident (R) #92 Electronic Health Record (EHR) revealed an admission date of [DATE]. Record review of the Quarterly Minimum Data Set (MDS) assessment, dated 1/2/2020, with a BIMS assessment of 99 resident unable to complete interview. An observation on 2/3/2020 at 9:45 a.m. revealed posted signs in residents' room that include clinical personal care instructions posted on the wall. The sign was on an 8 x 11 piece of white paper typed with black ink and some instructions highlighted in yellow titled Strategies to Help Manage Slow Clearing of the Esophagus with ten bulleted areas. Also, located on the same wall on two 8 x11 piece of white paper typed with black ink and some instructions highlighted in yellow titled How often do you flush a Peg tube and hanging over the head of the resident's bed, one 8 x11 piece of white paper, revealed: 1/3/19 Staff, Resident in room this bed gets cold easily per family, please dress in a LONG sleeve shirt daily. Thanks!. An observation on 2/4/20 at 8:20 a.m. and on 2/5/2020 at 10:20 a.m. revealed the signs were still posted on the walls of the resident's room. An interview on 2/5/20 at 10:25 a.m. with the Unit Manager (UM) AA confirmed that the resident has signs posted on the walls, which are visible to others, with instructions on care of the resident's peg tube, and how to manage the resident's dysphagia. She also, comfirmed that the sign hanging over the resident's bed contained information on how to dress the resident. She revealed the signs should be covered. 4. Review of the Quarterly MDS Assessment, dated 12/19/19, revealed for R#47 had a BIMS assessment of two, indicating severe cognitive impairment. The resident was assessed to have minimal difficulty hearing, clear speech and makes self-understood and understands others. The resident was assessed as requiring extensive assistance with bed mobility, transfers, dressing, toileting and personal hygiene. The resident was assessed as able to walk with the assistance of staff and requires supervision with eating and is incontinent of bladder with frequent incontinence of bowel. Record review revealed that the resident has the following Diagnoses: [REDACTED]. Review of the care plan with completed date of 12/4/19 revealed the resident had ADL deficits and requires physical assistance with bed mobility, eating meals, personal hygiene, toileting needs and transfers. The resident also had a care plan related to bowel incontinence that included to apply barrier cream to help protect residents skin. Check resident frequently and assist with toileting as needed and to provide perineal care after each incontinent episode. Observation on 2/3/2020 at 10:40 a.m. on the bulletin board above R#47's bed revealed a sign with instructions to each shift for resident's care typed in red letters The sign included: 7 - 3 shift check every two hours and if wet change him, keep water within reach, 'please make sure feces and food are not on the bed rails, floor or air unit, please allow him to walk to the restroom every two to three (2 to 3) hours and allow him to sit three to five (3 to 5) minutes, please bathe and allow him to brush his teeth and please make sure there is a bag in the hamper before placing his dirty clothes. please give him fluids with no ice (water, sweet tea, coffee with three sugars and three creamers or juice throughout the day. Observations on 02/04/2020 at 8:15 a.m., 02/05/2020 at 9:00 a.m. and on 2/5/2020 at 2:00 p.m. revealed the same signage posted on bulletin board above the resident's bed with instructions to each shift for resident's care in red letters. An interview with CNA BB on 2/5/2020 at 8:50 a.m. revealed that she felt it was okay for family members to put up signs in a resident's room that say to keep the resident turned but was unsure of the facility's restrictions about signs in a resident's room. An interview with CNA CC on 2/5/2020 at 8:55 a.m. revealed that he has worked at the facility since 1997 and doesn't see a problem if the family puts signs up in the resident's room letting staff know what to do for the resident. An interview with Charge Nurse DD on 2/5/2020 at 8:55 a.m. revealed that she didn't see anything wrong with signs being posted in a resident's room, letting staff know what they want for the resident. An interview with the Director of Nursing (DON) on 2/5/2020 at 9:00 a.m. revealed that there were signs posted in R#47's room and were placed there at the family's request. The DON further stated they tried to educate the family member regarding placement of the signs, but the family was adamant that the signs stay posted above the resident's bed, so they are visible to staff. The DON also stated the facility only posts the 'Ambassador' signs and the Activity Calendars in the resident's rooms.

Based on staff and resident interviews, and facility policy review, the facility failed to implement facility written policies and procedures that prohibited and prevented alleged verbal abuse on one Resident (R)#1 out of three sampled, by not formally investigating R#1's allegation, not reporting the allegation to the State Agency (SA), and by not suspending the alleged perpetrator, resulting in the possibility of continuing abuse. Findings include: On 10/29/18 at 12:05 p.m. R#1 was interviewed in her room. She stated she had lived in the facility for five years. She stated about two weeks ago, during the day shift, two CNAs, BB and CC, were assisting her to her wheelchair from her bed, using a Hoyer lift. She stated CNA BB put her in the wrong chair and she complained to CNA BB. She stated CNA BB said God wouldn't like it hearing you talk that way. R#1 then stated this was disrespect and hurt her feelings and made her angry. She stated she told the Activities Director(AD) shortly after this happened. Review of the undated face sheet revealed R#1 was admitted to the facility in 2013. Review of R#1's undated [DIAGNOSES REDACTED]. Review of R#1's Quarterly Minimum Data Set (MDS) assessement, dated 10/1/18, section C, revealed a brief interview for mental status (BIMS) score of 15 out of 15, signifying intact cognition. Review of section G of the MDS revealed R#1 required extensive assistance for nearly all of her activities of daily living (ADLs), and was totally dependent on caregivers for toileting, transfers, and bathing, and she was non-ambulatory. Further review of this MDS, section H, revealed R#1 had an indwelling catheter and was always incontinent of bowel. On 10/29/18 at 2:10 p.m. the (AD) was interviewed in the conference room. She stated she had worked for the facility for six years. She stated she knew R#1 well because she was R#1's Ambassador. She stated the Ambassador's role was to advocate for the resident when the resident expressed a concern. She stated she checked her assigned residents for concerns frequently, usually daily. She stated on the day of the alleged incident she heard R#1 was upset, so she went to see her. She stated she found R#1 in her electric wheelchair outside the door of her room in the hall crying. She stated she comforted R#1. She stated R#1 told her that CNA BB spoke to her disrespectfully and hurt her during the transfer. She stated while she was talking to R#1,CNA BB approached them and said she heard her name and wanted to know what it was about. She stated she felt that CNA BB was intimidating R#1. She stated she stayed with R#1 for a while then went to the Administrator, the Abuse Coordinator for the facility, and told him about the allegation. On 10/30/18 at 12:00 p.m. the Activities Director was further interviewed in the conference room. She stated she now recalled more about the incident involving R#1's transfer to the chair. She stated she told the Administrator R#1 told her that CNA BB said you're not appreciated and God would not appreciate what you are saying. She stated she did not document anything about this incident. She stated she thought this incident was verbal abuse and she told the Administrator this because R#1 was upset and crying when she (the AD) comforted her. Review of the Abuse & Neglect Prohibition document, dated (MONTH) (YEAR), revealed facility policy that abuse definitions included intimidation or verbal abuse that results in mental anguish, among other results. Further review of this same document revealed mistreatment to be defined as inappropriate treatment of [REDACTED]. Review of this document also revealed the facility was obligated to report all allegations and substantiated occurrences of abuse to the State Agency within 24 hours after management became aware of the allegation if the events that caused the allegation did not result in serious bodily injury. Further review of this same document revealed any employee alleged to be involved in an instance(s) of and/or neglect will be suspended immediately and will not be permitted to return to work unless and until such allegations of abuse/neglect are unsubstantiated. Review of the Midnight Census Report, dated 10/29/18, revealed R#1 lived in the East Wing of the facility. Review of the daily staffing schedules dated 10/24/18, 10/23/18, 10/22/18, 10/20/18, 10/19/18, 10/18/19, 10/17/18, 10/16/18, 10/14/18, 10/13/18, 10/10/18, 10/9/18, and 10/8/18 revealed CNA BB worked in the East Wing of the facility on those dates. On 10/30/18 at 1:15 p.m. CNA BB was interviewed over the telephone. She stated she had worked in the facility for ten years. She stated on the morning of the incident she, CNA CC, and a nurse transferred R#1 into the wrong chair. She stated she never spoke to the resident disrespectfully. She stated they put R#1 into her electric wheelchair and they left. She stated the Administrator spoke to her about it later that day and said he would have to report it to the state. She stated she had been assigned to direct care for R#1 one or two times since the incident. On 10/30/18 at 2:10 p.m. the Director of Nursing (DON) was interviewed in the conference room. She stated she had not heard of this incident until today (10/30/18). She stated if there was suspected abuse the should have been an investigation, per facility policy. She stated the alleged perpetrator should have been suspended or at least removed from the area of the building where the resident resided until the investigation was complete. She stated any abuse, including verbal abuse, even if only suspected, should be reported to the state. She stated anything less was unacceptable. On 10/30/18 at 2:35 p.m. the Administrator was interviewed in the conference room. He stated about three weeks ago the AD told him about the incident involving the transfer of R#1. He stated he interviewed R#1. He stated R#1 said she had cursed BB. He stated he interviewed BB and BB told him she told R#1 to be nice to her. He stated the AD had pretty much agreed that this was what had happened. He stated no one mentioned any disrespectful comments from the CNA at the time he questioned the three staff members about it. He stated he did not document this incident in any way because he did not suspect it was abuse, verbal or otherwise. He stated he did not report this to the state for the same reason. He stated that if abuse was suspected, the perpetrator should be removed from caring for the resident, an investigation started, and this should be reported to the State Agency within two hours. He stated anything less than that would be unacceptable. He stated in these cases the involved employee would be suspended.

Based on staff and resident interviews and policy reviews, the facility failed to ensure one Resident, (R)#1, out of three sampled residents was free from verbal abuse by not reporting the resident's allegation of verbal abuse to the State Agency (SA). In addition the facilty continued to assign the alleged perpetrator to provide direct care for R#1 and assigned to the resident's general living area after the allegation was made. Findings include: On 10/29/18 at 12:05 p.m. R#1 was interviewed in her room. She stated she had lived in the facility for five years. She stated about two weeks ago, during the day shift, two Certified Nursing Assistants (CNAs), BB and CC, were assisting her to her wheelchair from her bed, using a Hoyer lift. She stated CNA BB would not listen to her about the placement of the straps on the lift sling. She stated the main thing that caused her pain was the unnecessary transfer of her to the wrong chair. She stated when she complained to CNA BB she said God wouldn't like it hearing you talk that way. R#1 then stated this hurt her feelings and made her angry. She stated CNA BB also got the wrong wheelchair. She stated she had two wheelchairs, one manual, and one electric, and CNA BB got the manual chair. R#1 stated CNA BB blamed her for her complaint of pain. She stated CNA BB had been assigned to her direct care one time since the incident. She stated she told the Activities Director (AD), who told the Administrator. Review of the undated face sheet revealed R#1 was admitted to the facility in 2013. Review of R#1's undated [DIAGNOSES REDACTED]. Review of R#1's Quarterly Minimum Data set (MDS), dated [DATE], section C, revealed a brief interview for mental status (BIMS) score of 15, signifying intact cognition. Review of section E of this same MDS revealed R#1 had behavioral symptoms every one-to-three days such as threatening, screaming, or cursing. Review of section G of the MDS revealed R#1 required extensive assistance for nearly all of her activities of daily living (ADLs), and was totally dependent on caregivers for toileting, transfers, and bathing, and she was non-ambulatory. Further review of this MDS, section H, revealed R#1 had an indwelling catheter and was always incontinent of bowel. On 10/30/18 at 12:20 p.m. CNA CC was interviewed in the conference room. She stated R#1 was not upset during the transfers. She stated further she shortly afterwards saw R#1 crying in the hallway and the AD was talking to her. On 10/29/18 at 2:10 p.m. the AD was interviewed in the conference room. She stated she had worked for the facility for six years. She stated she knew R#1 well because she was R#1's Ambassador. She stated the Ambassador's role was to advocate for the resident when the resident expressed a concern. She stated she checked her assigned residents for concerns frequently, usually daily. She stated on the day R#1 complained about abuse from the CNA she heard through the grapevine that R#1 complained of pain when she was moved. She stated she went to see R#1 to check out the complaint. She stated she found R#1 in her electric wheelchair outside the door of her room in the hall crying. She stated she comforted R#1. She stated R#1 told her that CNA BB spoke to her disrespectfully and hurt her during the transfer. She stated while she was talking to R#1, BB approached them and said she heard her name and wanted to know what it was about. She stated she stayed with R#1 for a while then went to the Administrator and told him about the allegation. On 10/30/18 at 12:00 p.m. the AD was further interviewed in the conference room. She stated she now recalled CNA BB told her about the incident involving the transfer of R#1 from the bed to the wrong chair. She stated this was early in the morning about two-and-one-half weeks ago. She stated after the morning huddle meeting she and the Administrator discussed the incident. She stated she told the Administrator R#1 told her that CNA BB said you're not appreciated and God would not appreciate what you are saying. She stated she told the Administrator she thought this incident was verbal abuse because R#1 was upset and crying when she (the AD) comforted her. On 10/30/18 at 1:15 p.m. CNA BB was interviewed over the telephone. She stated she had worked in the facility for ten years. She stated on the morning of the incident she, CNA CC, and a nurse transferred R#1 into the wrong chair. She stated R#1 did not cry during the transfer but got very angry about being in the wrong chair and started insulting them and using the F-word. She stated she never spoke to the resident disrespectfully. She stated they put R#1 into her electric wheelchair and they left. She stated the Administrator spoke to her about it later and said he would have to report it to the state. She stated she had cared for R#1 one or two times since the incident. On 10/30/18 at 1:45 p.m. Licensed Practical Nurse (LPN) NN was interviewed over the telephone. She stated she had worked for the facility for one year. She stated she was in the room during the transfer incident involving R#1. She stated CNA BB was in the room and another CNA she could not remember. She stated things were going fine until R#1 started cursing them for putting her in the wrong wheelchair. She stated CNA BB told R#1 be nice to me I am only trying to help you. On 10/30/18 at 2:10 p.m. the Director of Nursing (DON) was interviewed in the conference room. She stated she had worked at the facility for just over a year. She stated she had not heard of this incident until today. She stated she was not at the stand-up huddle meeting that morning. She stated if there was suspected abuse there should have been a formal investigation. She stated the alleged perpetrator should have been suspended or at least removed from the area of the building where the resident resided until the investigation was complete. She stated any abuse, including verbal abuse, should be reported to the state. She stated if BB approached R#1 while the AD was interviewing her about the incident she would think that was intimidation and this was unacceptable. On 10/30/18 at 2:35 p.m. the Administrator was interviewed in the conference room. He stated about three weeks ago the AD brought the R#1 transfer incident to his attention and it was something about putting the resident in the wrong wheelchair in preparation for going to a doctor appointment. He stated the AD did give him the details later. He stated he interviewed R#1. He stated R#1 said she had cursed BB. He stated he interviewed BB and BB told him she told R#1 to be nice to her. He stated the AD had pretty much agreed that this was what had happened. He stated no one mentioned any disrespectful comments from the CNA until the state surveyors were in the building. He stated he did not document this incident in any way because he did not suspect it was abuse, verbal or otherwise. He stated he did not report this to the state for the same reason. He stated that if abuse was suspected, the perpetrator should be removed from caring for the resident, an investigation started, and this should be reported to the State Agency within two hours. He stated anything less than that would be unacceptable. He stated in these cases the involved employee would be suspended. Review of the Resident Rights document, dated (MONTH) (YEAR), revealed policy that facility staff would treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes the maintenance of enhancement of his or her quality of life, recognizing each resident's individuality. Review of the Abuse & Neglect Prohibition document, dated (MONTH) (YEAR), revealed facility policy that defined abuse as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. Further review of this same document revealed mistreatment to be defined as inappropriate treatment or exploitation of a resident. Further review of this document revealed verbal abuse to be defined as the use of language that willfully included disparaging or derogatory terms to residents or to others regarding the residents. Review of this document also revealed the facility was obligated to report all allegations and substantiated occurrences of abuse to the State Agency within 24 hours after management became aware of the allegation if the events that cause the allegation did not result in serious bodily injury. Further review of this same document revealed any employee alleged to be involved in an instance(s) of and/or neglect will be suspended immediately and will not be permitted to return to work unless and until such allegations of abuse/neglect are unsubstantiated. Review of the Midnight Census Report, dated 10/29/18 revealed R#1 lived in the East Wing of the facility. Review of the daily staffing schedules dated 10/24/18, 10/23/18, 10/22/18, 10/20/18, 10/19/18, 10/18/19, 10/17/18, 10/16/18, 10/14/18, 10/13/18, 10/10/18, 10/9/18, and 10/8/18 revealed CNA BB worked in the East Wing of the facility on those dates. Review of the undated Facility Layout map revealed anyone working in the East Wing of the facility would have easy access to any resident living in the East Wing.

Based on observations, staff interviews, record review and review of the facility's policy titled, Infection Prevention Manual for Long Term Care, the facility failed to ensure staff members followed contact isolation precautions in the care of one residents (R) ( R#294) and proper hand hygiene in the care of R#294 out of a sample of 25 residents. Findings include: 1. During observation of the West Wing on 8/8/18 at 10:30 a.m. Certified Nurse Aide (CNA) FF was observed exiting R#294's room carrying a used meal tray without gloves. CNA FF walked from the West Wing to the main hall way and placed the tray onto the dirty tray cart. On the outside of R#294's room there was a sign displayed to the right of the door which noted Please see nurse before entering. There was also a yellow isolation bag hanging on the outside of the door that was stocked with gowns, boxes of gloves, and face masks. 2. At 10:31 a.m. on the same day, after placing the used meal tray of R#294 onto the dirty tray cart, CNA FF was observed walking back onto the West Wing and using hand sanitizer located on the wall. CNA FF then entered another resident's room and closed the door. A review of R#294's lab report from Clinical Laboratory Services, Inc. indicated a stool sample was drawn on 7/29/18 at 11:45 a.m. and a [MEDICAL CONDITION] (C. Diff) panel was done. The results of R#294's stool sample was received on 7/30/18 at 9:36 a.m. The lab report indicated [DIAGNOSES REDACTED] (GDH) AG positive and [DIAGNOSES REDACTED] Toxin A/B positive. An interview was conducted with Licensed Practical Nurse (LPN) DD on 8/8/18 at 11:38 a.m. regarding her understanding of what to do when exiting the room of a resident on contact isolation for [MEDICAL CONDITION]. LPN DD stated, take gown and gloves off and wash hands before leaving the room. Inquired of LPN DD if it was ok to use hand sanitizer instead of washing hands. LPN DD replied, you must wash your hands with soap and water due to there are certain spores that hand sanitizer does not kill. An interview was conducted with CNA FF on 8/8/18 at 11:40 a.m. regarding her understanding of contact precautions in caring for residents who have [MEDICAL CONDITION]. CNA FF stated, she would put on a gown and gloves. She further stated that before she left the room, she would discard any used items into the red bin and wash her hands. CNA FF was asked if she were to enter R#294's room to take out a used meal tray what would she do. CNA FF stated, she would put on gloves to pick up the tray and after returning the tray to the dirty meal cart she would wash her hands. Inquired of the CNA if she could use hand sanitizer instead of washing her hands. CNA FF stated, no that she must wash her hands if she touched anything in the resident's room. CNA FF confirmed that R#294 was on contact precautions for [DIAGNOSES REDACTED]. CNA FF was asked how was she aware of this resident being on contact precautions for [DIAGNOSES REDACTED]. She stated, it was discussed in morning report. She further stated, you also see the yellow isolation bag on the door and the sign that states report to the nurse before entering. Informed CNA FF that she was observed walking to the cart with R#294's tray and after placing the tray onto the cart using hand sanitizer. CNA FF stated, that she was sorry and maybe the call light was ringing and she did not wash her hands. She further stated, she knew that she was supposed to wash her hands. An interview was conducted with the Infection Control Nurse/Assistant Director of Nursing (ADON) on 8/8/18 at 1:43 p.m. regarding education given to staff on infection control in regards to [MEDICAL CONDITION]. ADON stated, an in-service was given on 5/17/18. ADON stated, the in-service was given by her to the nursing and housekeeping staff. ADON stated she discussed personal protective equipment (PPE) and washing hands with soap and water. ADON stated, she emphasized handwashing because [MEDICAL CONDITION] lives on surfaces and that hand sanitizer is not effective in killing the [DIAGNOSES REDACTED] spores. She stated, in regards to nursing staff she discussed exercising contact precautions to include proper PPE of gown and gloves in caring for the resident as well as discarding used items in a red bag. Questioned the ADON regarding her expectations for a staff member who retrieved a used meal tray from the room of a resident on contact precautions for [MEDICAL CONDITION]. ADON stated, if they did not do actual care and did not have contact with the resident then they could use PPE to include gloves. She further stated, after the staff member put the tray on the dirty food cart the staff member should wash their hands with soap and water. An interview was conducted with on 8/8/18 at 2:31 p.m. with Unit Manger (UM) AA regarding her understanding and expectation of staff in regards to residents on contact precautions. She stated, that she expected that whatever precautions it is for that resident for the staff to use proper PPE and if they are unsure of what PPE to use that the staff should see a nurse. Questioned her in regards to residents on contact precautions with [MEDICAL CONDITION] and what expectations are for this type of contact precaution. UM AA stated, gown and gloves for resident contact and if they are not providing any resident care then they may wear gloves only. UM AA further stated, in exiting the room the staff should wash their hands. Inquired of her if staff were removing a meal tray from resident's room what would she expect them to do. She stated, the staff should put on gloves in removing the tray and once the tray is placed on the empty food cart the staff should wash their hands. Asked her if it would be ok for the staff to use hand sanitizer instead of handwashing. She stated, in regards to [MEDICAL CONDITION] we always train staff to do handwashing because sanitizer does not kill the spores. An interview was conducted with the Director of Nursing (DON) on 8/8/18 at 2:38 p.m. in regards to her expectations of staff regarding residents on contact precautions. The DON stated, she expects staff to follow the protocols we set up. The system outside the door should include them knocking before entering and placing on required PPE. Questioned her on if a staff were taking a meal tray into the room of a resident on contact precautions. She stated, put gloves on to take tray in if they are not doing anything to the resident then they do not need a gown. She was asked if a staff were taking a tray out of the resident's room in which the resident had finished her meal, what would she expect. The DON stated in retrieving the tray they should have on gloves. After they put the tray on the dirty cart they should discard their gloves and wash their hands with soap and water. An interview was conducted on 8/8/18 at 5:07 p.m. with the ADON/ Infection Control Nurse regarding training that CNA FF received on infection control in regards to contact precautions. She stated, CNA FF has not been here long. She started on 5/4/18 and went through Facility New Hire Orientation on 6/13/18. She stated, all new hires are educated during orientation on contact precautions. An interview was conducted with CNA FF on 8/9/18 at 10:49 a.m. regarding the training she received on caring for residents on contact precautions. CNA FF stated, she just started and that she has been here about two and a half months. CNA FF further stated, she did get training but she did not remember the date. She stated again, she knew that she did get it. Record review of the facility's policy titled Infection Prevention Manual for Long Term Care with a revision date of 2/18 documented the following: A. Contact Precautions It is the intent of this facility to use contact precautions in addition to standard precautions for residents known or suspected to have serious illnesses easily transmitted by direct resident contact or by contact with items in the resident's environment. Hand hygiene should be completed prior to donning gloves; gloves should be worn when entering the room and while providing care for the resident; gloves should be removed before leaving the resident's room and hand hygiene should be performed immediately; after glove removal and hand hygiene, hands should not touch potentially contaminated environmental surfaces or items. A gown should be donned prior to entering the room or resident's cubicle; the gown should be removed before leaving the resident's room; after removal of the gown, clothing should not contact potentially contaminated environmental surfaces. Contact Precautions will be considered for multi-drug resistant organisms; scabies; [MEDICAL CONDITION] and other infectious causes of diarrhea; uncontained draining wounds. B. [MEDICAL CONDITION] Contact precautions while having diarrhea and until [DIAGNOSES REDACTED] is ruled out; extend contact precautions to 48 hours after diarrhea resolved. Special Considerations-wash hands with soap and water; do not use an alcohol handrub. Alcohol-based hand rubs are not effective in killing [DIAGNOSES REDACTED]icile spores; [DIAGNOSES REDACTED]icile is a spore-forming organism; environmental contamination frequently occurs.