Deficiency Index

Alliance Health at Coleman

Northborough, Massachusetts · CCN 225403

11 surveys since 2011, 5 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
30
Surveys
11
Harm or worse
5
Immediate jeopardy
0
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse5

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file9/11

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
45
Ownership
Non profit - Corporation
Chain
ALLIANCE HEALTH & HUMAN SERVICES
County
Worcester
Medicare-certified since
1990

CMS ratings

Overall
4
Health inspection
4
Staffing
3
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=14, floor 20).

Last survey on record

Sep 9, 2025

426 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.484.98
Registered-nurse hours per resident day0.74—
Annual nurse turnover53.7%34.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD866.7%E325.0%F—
No harm, potential for minimalA—B18.3%C—
CMS’s current file: 12 of the 30 citations on record.

In the surveyor’s words

From the most serious findings on record at Alliance Health at Coleman, in the surveyor’s own words.

  • Actual harm, isolatedF656Oct 26, 2021

    Based on records reviewed and interviews for one of three sampled residents (Resident #1), who required extensive assistance of two staff members for all transfers, the Facility failed to ensure staff implemented and followed interventions from his/her plan of care, when on 10/01/21 during the evening shift, Certified Nurse Aide (CNA) #3 transferred Resident #1 into bed without another staff person to help. Resident #1 was observed, at the end of the shift, to have bruises to his/her left forehead and left hip, an x-ray was taken which revealed a left hip fracture and he/she was transferred to the Hospital Emergency Department and admitted . […]

  • Actual harm, isolatedF689Oct 26, 2021

    Based on records reviewed and interviews for one of three sampled residents (Resident #1) who required extensive assistance of two staff members for all transfers, the Facility failed to ensure Resident #1 was provided the necessary level of assistance to maintain his/her safety, when on 10/01/21, Certified Nurse Aide (CNA) #3 transferred him/her into bed without the assistance of another staff member. Resident #1 was observed, at the end of the shift, to have bruises to his/her left forehead and left hip, an x-ray was taken which revealed a left hip fracture and he/she was transferred to the Hospital Emergency Department and admitted . […]

  • No harm, potential for more than minimal, patternF685Sep 9, 2025

    Based on observations, interviews, and record reviews, the facility failed to ensure proper treatment was provided to maintain hearing abilities for two Residents (#4 and #18) out of a total sample of 17 residents, increasing the risk of both Residents for impaired communication abilities.Specifically, the facility failed to:1.Follow-up with Resident #4's Physician relative to the Audiologist's recommendation for ear wax removal, so that the Resident's hearing could be adequately assessed when the Resident exhibited decreased responsiveness.2.Obtain a hearing device for Resident #18 when the Audiologist recommended replacement of the right hearing aid, after the Resident's right hearing aid was lost during a hospitalization. […]

  • No harm, potential for more than minimal, patternF699Sep 9, 2025

    Based on observations, interviews, and record reviews, the facility failed to provide trauma-informed care for one Resident (#33) out of a total sample of 17 residents.Specifically, the facility failed to recognize Resident #33's past history of sexual abuse and identify triggers (psychological stimuli that prompt recall of a previous traumatic event, even if the stimulus itself is not traumatic or frightening), placing the Resident at risk for re-traumatization. Findings include:Review of the facility policy titled Trauma Informed Care Program effective 11/21/19 and revised 8/1/25, indicated but was not limited to the following:-Policy:>To provide holistic, culturally sensitive, trauma-informed care in accordance with professional standards to our residents who are trauma survivors.>To… […]

  • No harm, potential for more than minimal, patternF761Apr 19, 2023

    Based on policy review, observation, and interview, the facility failed to ensure medications were appropriately stored in two out of two medication carts. Specifically, the facility staff failed to store topical medications separately from oral medications. Findings include: Review of the facility's policy, titled Medication Storage in the Facility, dated 2017, indicated the following: -Procedure: Orally administered medications are kept separate from externally used medications and treatments such as suppositories, ointments, creams, etc. 1. […]

Read 23 findings in full →The most serious and the most recent: 23 of 30 on record.

Every survey on record

FindingsAt actual harm or above

  • Sep 9, 2025Standard6 findings
  • Apr 19, 2023Standard6 findings
  • Oct 26, 2021Complaint2 findings · 2 harm
  • Jul 29, 2020Infection control1 finding
  • Dec 28, 2018Standard4 findings
  • Sep 21, 2017Standard1 finding
  • Jul 7, 2016Standard3 findings · 2 harm
  • Jun 24, 2014Standard2 findings
Show the 3 earlier surveys
  • Sep 17, 2012—1 finding
  • Feb 15, 2012—1 finding · 1 harm
  • Dec 21, 2011—3 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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