Deficiency Index

Agawam West Rehab and Nursing

Agawam, Massachusetts · CCN 225253

28 surveys since 2011, 19 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
151
Surveys
28
Harm or worse
19
Immediate jeopardy
2
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file22/28

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
164
Ownership
For profit - Limited Liability company
Chain
STERN CONSULTANTS
County
Hampden
Medicare-certified since
1976

CMS ratings

Overall
2
Health inspection
2
Staffing
3
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 96 for-profit facilities with 128 or more beds in Massachusetts.

Last survey on record

Oct 15, 2025

390 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.593.59
Registered-nurse hours per resident day0.48—
Annual nurse turnover31.6%34.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG13.2%H—I—
No harm, potential for more than minimalD2683.9%E39.7%F13.2%
No harm, potential for minimalA—B—C—
CMS’s current file: 31 of the 151 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8423×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F6892×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F5521×

    Ensure that residents are fully informed and understand their health status, care and treatments.

  • F5541×

    Allow residents to self-administer drugs if determined clinically appropriate.

In the surveyor’s words

From the most serious findings on record at Agawam West Rehab and Nursing, in the surveyor’s own words.

  • Actual harm, isolatedF689Oct 15, 2025

    Based on records reviewed, interviews, and observations for one of three sampled residents (Resident #1), who was dependent on staff members for bathing, dressing, incontinence care, bed mobility, and positioning, the Facility failed to ensure his/her safety was maintained during care, when during the provision of care, Certified Nurse Aide (CNA) #1 positioned Resident #1 on his/her side in bed then turned away from him/her to obtain a wet cloth, and Resident #1 rolled off the bed and onto the floor. […]

  • No harm, potential for more than minimal, widespreadF814Sep 15, 2025

    Based on observation, record review, and interview, the facility failed to ensure that garbage was disposed of properly. Specifically, the facility failed to ensure the area on the ground around three trash dumpsters outside of the facility building was kept free of various debris, garbage and waste. Findings include:Review of the facility policy for Food Related Garbage and Rubbish Disposal, last revised 11/5/24 indicated garbage and rubbish will be disposed of in accordance with current state laws regulating such matters.>Policy Interpretation and Implementation:-all garbage and rubbish containing food wastes shall be kept in containers. […]

  • No harm, potential for more than minimal, patternF812Sep 15, 2025

    Based on observation, interview, and record review, the facility failed to follow professional standards of practice for food safety to prevent the potential of foodborne illness to residents at high risk. Specifically, the facility failed to utilize pasteurized eggs in the preparation of over easy (eggs fried on both sides with a runny yolk) eggs to safely accommodate residents' choice during the breakfast meals and ensure that the unpasteurized eggs being used were cooked until all parts of the egg were completely firm to prevent the potential spread of foodborne illness. […]

  • No harm, potential for more than minimal, patternF761Apr 26, 2023

    Based on observation, interview and policy review, the facility failed to ensure its staff appropriately and safely stored medications, for three Residents (#79, #55 and #62), out of a total sample of 24 residents, on three out of four units. Specifically, facility staff failed to secure self-administration medications for Residents #79, #55 and #62, leaving them unsecured and available at the resident's bedside. Findings include: Review of the facility policy titled Storage and Expiration Dating of Medications, Biologicals, dated 7/21/2022 indicated: -Bedside medication storage: Facility should store bedside medications or biologicals in a locked compartment within the resident's room. 1. […]

  • No harm, potential for more than minimal, patternF883Apr 26, 2023

    Based on record review and interview, the facility failed to ensure staff educated and offered the Pneumococcal Vaccine to four Residents (#5, #22, #32 and #66) out of five Residents sampled for immunizations. Findings include: Review of a facility policy titled Pneumococcal Vaccination, reviewed 11/15/22, indicated that the facility: -will provide the opportunity for all residents to receive the Pneumococcal Vaccine in adherence with the current recommendations of the Advisory Committee on Immunization Practices as set forth by the Centers for Disease Control and Prevention (CDC). […]

Read 38 findings in full →The most serious and the most recent: 38 of 151 on record.

Every survey on record

FindingsAt actual harm or above

  • Oct 15, 2025Complaint1 finding · 1 harm
  • Sep 15, 2025Standard3 findings
  • May 15, 2025Complaint5 findings
  • Mar 26, 2025Complaint1 finding
  • Jul 16, 2024Standard11 findings
  • Apr 26, 2023Standard10 findings
  • Jan 17, 2023Complaint1 finding
  • Jun 3, 2021Infection control1 finding
Show the 20 earlier surveys
  • May 3, 2021Standard8 findings
  • Dec 9, 2020Infection control1 finding
  • Aug 8, 2019Complaint3 findings · 2 harm
  • Jun 6, 2019Standard19 findings
  • Feb 6, 2018Standard and complaint23 findings · 3 harm
  • Oct 27, 2017Complaint1 finding
  • Mar 27, 2017Complaint1 finding
  • Nov 9, 2016Standard4 findings
  • Sep 30, 2016Complaint3 findings · 3 harm
  • May 13, 2016Complaint12 findings · 5 harm
  • Aug 27, 2015Standard4 findings
  • Mar 18, 2015Complaint1 finding
  • Nov 19, 2014Complaint2 findings · 2 harm
  • Oct 31, 2014Complaint1 finding
  • Jul 29, 2014Standard9 findings
  • Aug 19, 2013—11 findings · 2 harm
  • Nov 5, 2012—4 findings
  • Jan 10, 2012—9 findings · 1 harm
  • Aug 26, 2011—1 finding
  • Jan 19, 2011—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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