Based on observation, record review and interviews with pest control staff, resident and facility staff, the facility failed to maintain an effective pest control program to prevent an infestation of mice and to protect a vulnerable resident from mice. On 7/1/24 Resident #18 was in bed when she felt something touch her foot. She pressed her call bell for assistance and when Nurse Aide (NA) #7 responded the NA pulled the blankets off the bed and a mouse jumped out of the bed and onto the floor. On 7/7/24 Resident #18 was in bed when NA #7 pulled the covers down to provide care and a mouse jumped out of the bed and onto the floor. On 7/26/24 Resident #18 saw a mouse running across the floor of her room. …
F925 citations in North Carolina
Pest control · Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
North Carolina cites F925 more often than its own record predicts
1.41 times the share F925 takes of citations nationally.
Of every deficiency written in North Carolina in 2025, this is the portion that was F925.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What North Carolina surveyors wrote
F925 findings written in North Carolina, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation, record review, and interviews with residents, staff, family, and a pest control technician the facility failed to ensure they maintained routine and as needed pest control services for the entire facility. Two of twenty-seven sampled residents were affected by flies. Resident # 24 was observed trying to eat while four flies kept landing on her food. Resident # 1 was found by staff to have multiple maggots on her and in her bed during the timeframe during which the facility was without a service contract and during which time staff members, residents, and family were observing multiple flies in the facility. …
Based on observations, record review, and staff and Pest Control Technician interviews, the facility failed to maintain a pest free environment in 1 of 1 kitchen, 1 of 1 trash receptacle area, and 1 of 1 resident smoking area observed for maintaining an effective pest control program. The findings included: 1. A review of the facility's electronic maintenance request system since 6/6/25 was conducted. There were no work orders for pest control treatment requests documented for the kitchen area or dumpster area. A review of the monthly pest control service report dated 8/29/25 and signed electronically by the Maintenance Director read in part: Treated drains in kitchen and advised the customer to use white vinegar with a teaspoon of baking soda for drains at night. …
The short window
Recent years
| Year | Share of North Carolina citations | vs expected |
|---|---|---|
| 2023 | 0.29% | 0.60× |
| 2024 | 0.48% | 1.01× |
| 2025 | 0.63% | 1.41× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else North Carolina surveyors cite →
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