Based on videotape / picture evidence, resident interviews, staff interviews, the facility's pamphlet titled "Customer Service Standards of Performance", and medical record reviews, the facility failed to ensure Employee Identifier (EI) #1, a Certified Nursing Assistant (CNA), maintained the privacy of Resident Identifier (RI) #1, RI #2, RI #3 and RI #4, when she knowingly recorded and / or photographed these residents without their consent. On 6/20/11, the State Agency received a compact disc (CD) from a police department which contained the following pictures or videos: (1) Video number (#)168, dated 05/29/11 at 12:58 PM, shows RI #1 being fed large spoonfuls of pureed food by a facility staff member (later identified as EI #1), in a hurried manner. …
F164 citations in Alabama
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
No F164 citations were recorded in Alabama for 2025. That means none appear in the CMS file for that year — not that the requirement does not apply.
In the surveyor’s words
What Alabama surveyors wrote
F164 findings written in Alabama, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interviews, record reviews, and a review of a facility policy titled, Federal Rights of Resident/Guest(s), the facility failed to ensure privacy was provided while a resident used the phone. This affected RI (Resident Identifier) #1, one of five residents that were individually interviewed. Findings Include: A review of the Facility's Policy & Procedure titled Federal Rights of Resident/Guest(s) with an effective date of November 28, 2016 revealed: .PURPOSE: . (g)(1) Information and communication . All resident/guest(s) in long term care facilities have rights guaranteed to them under Federal and State law. (g)(6) The resident/guest has the right to have reasonable access to the use of a telephone ., and a place in the facility where calls can be made without being overheard. …
Based on observations, interviews and record review, the facility failed to ensure residents' protected health information was not placed on the back of the residents' room door for anyone to see. This deficient practice affected all residents of the facility. The facility's "RESIDENT CENSUS AND CONDITIONS OF RESIDENTS (Form CMS-672) dated 2/24/15, indicated the facility had a total of 60 residents. Findings include: Page 9 of the facility's admission packet, documented "NURSING FACILITY/RESIDENT AGREEMENT" revised May 2008, documented " ... (e) Privacy and confidentiality. The resident has the right to personal privacy and confidentiality of his or her personal and clinical records ... …
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