Deficiency Index

F164

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

The harm level

How severely F164 is cited

0.0% of citations found actual harm or worse (level G and above).

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD266.7%E133.3%F—
No harm, potential for minimalA—B—C—
Every recorded F164 citation, by the harm level and scope the surveyor assigned.

In the surveyor’s words

What an F164 citation says

One finding from each severity level, most serious first.

Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.

J · Immediate jeopardy, isolatedOctober 12, 2017

THE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY Based on medical record review, review of personnel files, review of a facility self-reported incident (SRI), staff interviews, and review of facility policies on Social Networking and Abuse, Neglect, Exploitation & Misappropriation of Resident Property, the facility failed to ensure a cognitively impaired resident's rights to privacy and confidentiality were maintained by a facility staff member during provision of personal care. …

Otterbein Lebanon Retirement Community · Ohio

G · Actual harm, isolatedJune 28, 2017

Based on observation (via video recording clips), clinical record and policy review, the facility did not always ensured personal privacy for residents. According to video recordings of events occurring in Resident #2's room on 3-11-17 and 3-12-17, staff left the door open when providing personal cares to the resident exposing his/her naked body. A reasonable person would feel degraded, embarrassed and ashamed if exposed during cares. Concerns were noted for one resident (Resident #2) in a sample of seven (7) residents selected for review. The facility reported a census of 36 residents. Findings include: According to documentation in the clinical record, Resident #2 had [DIAGNOSES REDACTED]. …

Elkader Care Center · Iowa

E · No harm, potential for more than minimal, patternFebruary 22, 2018

Based on observation, interview, and record review, the facility failed to prevent unauthorized access, use, or disclosure of protected health information (PHI), personally identifiable information (PII), or confidential medical information (CMI) when two certified nursing assistants (CNAs) improperly accessed residents' information. This failure resulted in the access, use, or disclosure of PHI, PII, or CMI for 791 residents. Findings: On 6/14/17, the California Department of Public Health received a report which indicated on 5/25/17, (a former employee), CNA A reported that CNA B acquired residents' PHI from a computer server at the facility. …

White Blossom Care Center · California

B · No harm, potential for minimal, patternNovember 17, 2017

Based on observation, interview, and facility policy review, the facility failed to protect residents' confidential information, when a box containing records of approximately 30 residents was found in a Central Supply room. This failure had the potential to cause unauthorized access to the private records of all residents in the facility. Findings: During the Environmental Tour of the facility on 11/15/17 at 8:50 a.m., a white box was observed on the top shelf in the Central Supply room. The box labeled B.O. Financial Records 2015 contained approximately 30 residents' records. …

Brookside Care Center · California

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction