Willowbrooke Court Skilled Care Center at Brittany

In the surveyor’s words

From the most serious findings on record at Willowbrooke Court Skilled Care Center at Brittany, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Jul 13, 2023

  Based on review of facility policy, observation, and staff interview, it was determined that the facility failed to maintain sanitary conditions in the dietary department. Findings include: Review of the facility policy entitled Cleaning and Sanitation Culinary Nutrition Department, last reviewed April 11, 2023, revealed that a regular schedule of cleaning was to be developed and posted for employees to maintain cleanliness and sanitation of the culinary nutrition services department. The procedure was for the culinary services manager to initiate the cleaning schedule and supervise employee compliance to the schedule. All cleaning tasks were to be checked nightly to ensure that they met standards. […]

• No harm, potential for more than minimal, widespreadF812Aug 12, 2022

  Based on observation, it was determined that the facility failed to store food under sanitary conditions in the kitchen. Findings include: Observation of the main kitchen on August 9, 2022 at 12:15 p.m., revealed an accumulation of a large amount of small, black insects in and around boxes of sweet potatoes and red skinned potatoes in the dry storage area. The insects were in contact with the food items, the inside of the boxes, and flying around the area. In the walk in freezer, there were two boxes of shrimp, one box of strawberries, and one container of strawberry sherbet that were stored directly on the floor. In a walk-in refrigerator, there was a container with multiple raspberries with a white substance, resembling mold, on the surface of the fruit. […]

• No harm, potential for more than minimal, isolatedF684Jul 3, 2025

  Based on clinical record review, observations, and staff interview, it was determined that the facility failed to implement physicians' orders for two of 18 sampled residents. (Residents 25, 219) Findings include: Clinical record review revealed that Resident 25 had diagnoses that included Parkinson's disease and hypotension (low blood pressure). A physician's order dated February 18, 2025, directed staff to administer a medication (midodrine hydrochloride) three times a day for hypotension. The medication was to be held if the resident's systolic blood pressure (SBP, the first measurement of blood pressure when the heart beats and the pressure is at its highest) was greater than 140 millimeters of mercury (mm/Hg). […]

• No harm, potential for more than minimal, isolatedF812Jul 3, 2025

  Based on policy review, observations, and staff interview, it was determined that the facility failed to properly serve food and maintain sanitary conditions in the one of two dining rooms. (First floor dining room) Findings include: Review of the facility policy entitled, Personal Appearance Standards, last reviewed March 11, 2025, revealed that male staff with facial hair, moustache, and/or beard, must wear a beard guard while in the production kitchen, and defines the production kitchen as the area as where food is prepared or plated from a hot or cold workstation. Observation of meal service in the first-floor production kitchen on July 1, 2025, from 12:15 p.m. to 12:45 p.m., and July 2, 2025, at 8:20 a.m. […]