Whispering Hills Rehabilitation and Nursing Center

In the surveyor’s words

From the most serious findings on record at Whispering Hills Rehabilitation and Nursing Center, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF847Nov 21, 2024

  Based on record review, review of the facility arbitration agreement, and staff interview, the facility failed to ensure their arbitration agreement had the required information that the signing resident or resident representative may communicate with federal, state, or local officials, including but not limited to, federal and state surveyors, other federal or state health department employees, and representative of the Office of the State Long-Term Care Ombudsman as well as the agreement stated that the if the resident or resident representative would wish to cancel the arbitration agreement in within thirty (30) days, it does not have to be in writing. This affected 37 of 38 residents who signed the arbitration agreement. […]

• No harm, potential for more than minimal, widespreadF848Nov 21, 2024

  Based on staff interview, record review, and review of facility arbitration agreement, the facility failed to provide a neutral and fair arbitration process by ensuring both the resident or his or her representative, and the facility agree on the selection of a neutral arbitrator, and that the venue is convenient to both parties. This affected 37 of 38 residents who signed the arbitration agreement. Resident #3 did not sign the arbitration agreement upon admission. The facility census was 38. […]

• No harm, potential for more than minimal, widespreadF949Nov 21, 2024

  Based on review of the facility assessment, personnel record review, and staff interview, the facility failed to provide behavioral health education to all staff in orientation and annually thereafter. This had the potential to affect all 38 residents residing in the facility. Findings include: Review of the facility assessment dated [DATE] revealed the facility accepted residents with psychiatric disorders to include impaired cognition, mental disorder, bipolar, schizophrenia, post-traumatic stress disorder, anxiety disorder, and behaviors which required interventions. […]

• No harm, potential for more than minimal, widespreadF921Jul 7, 2023

  Based on observations, resident council meeting minutes, review of past survey history and staff interviews, the facility failed to ensure the bottom half of the walls throughout the facility were in good repair. This could potentially affect all 40 residents residing in the facility at the time of the investigation. Findings include: Observation of the facility occurred on 07/07/23 at 6:48 A.M., which consists of one long hallway. The lower half of the hallway was observed to have sheetrock with many missing sections, gouges and is unpainted, throughout the facility. Review of the annual Life Safety code (LSC) inspection dated 11/09/22 revealed the facility received a deficiency related to the carpet on the lower half of the walls throughout the facility. […]

• No harm, potential for more than minimal, widespreadF868Nov 9, 2022

  Based on record review and staff interview, the facility failed to ensure Quality Assessment and Assurance (QAA) committee meetings were conducted quarterly. This had the potential to affect all 42 residents in the facility. Findings Include: Review of the facility QAA committee meeting minutes revealed the most recent QAA Committee meetings were 01/26/22 and 02/23/22. There were no further quarterly meetings completed for 2022. Interview on 11/09/22 at 1:02 P.M. with Administrator confirmed the last QAA committee meeting was January and February of 2022 and they had not had a meeting since.