Western New York State Veterans Home

In the surveyor’s words

From the most serious findings on record at Western New York State Veterans Home, in the surveyor’s own words.

• No harm, potential for more than minimal, isolatedF689Nov 17, 2023

  Based on observation, interview, and record review conducted during a Standard survey completed on 11/17/23, the facility did not ensure each resident receives adequate supervision and assistance devices to prevent accidents for one (Resident #14) of five residents reviewed. Specifically, Resident #14 was care planned to receive a straw lid mug for hot beverages due to a history of spilling hot liquids and on observations, the resident received the mug with a hot liquid in it and there was no lid on the mug. The finding is: The policy and procedure (P&P) titled Food & Nutrition Services- Preparation and Service of Meals revised date 8/2023 documented it is the policy of the facility to maximize an individual's degree of independence in self-feeding. […]

• No harm, potential for minimal, patternF550Sep 13, 2023

  Based on observation, interview, and record review conducted during an Abbreviated survey (Complaint #NY00317141) completed on 9/13/23, the facility did not ensure the resident has the right to exercise his or her rights as a resident of the facility and as citizen or resident of the United States. Specifically, three (#'s 1, 2, and 3) of three residents reviewed were not afforded the right to vote in local elections. The New York State Department of Health (NYSDOH) publication titled, Your Rights As A Nursing Home Resident In New York State, dated 2022, included the right to participate in social, religious, and community activities, including the right to vote. Additionally, residents have the right to send and receive mail without interference. The findings are: 1. […]