Deficiency Index

West Volusia Healthcare and Rehabilitation Center

Deltona, Florida · CCN 105447

40 surveys since 2011, 11 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
139
Surveys
40
Harm or worse
11
Immediate jeopardy
10
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Immediate jeopardy10

Findings at the most serious level CMS records.

Beyond CMS’s monthly file34/40

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
120
Ownership
For profit - Limited Liability company
Chain
EXCELSIOR CARE GROUP
County
Volusia
Medicare-certified since
1983

CMS ratings

Overall
3
Health inspection
3
Staffing
2
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 293 for-profit facilities of 100–127 beds in Florida.

Last survey on record

Jan 30, 2025

648 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.143.57
Registered-nurse hours per resident day0.53—
Annual nurse turnover48.8%44.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$55,045 across 10 penalties

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1047.6%E628.6%F523.8%
No harm, potential for minimalA—B—C—
CMS’s current file: 21 of the 139 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8123×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F6952×

    Provide safe and appropriate respiratory care for a resident when needed.

  • F7602×

    Ensure that residents are free from significant medication errors.

  • F8422×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F8802×

    Provide and implement an infection prevention and control program.

In the surveyor’s words

From the most serious findings on record at West Volusia Healthcare and Rehabilitation Center, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF600Aug 5, 2021

    Based on medical record reviews, staff interviews and a review of the facility's Abuse and Neglect Policy and Procedure, the facility failed to provide vulnerable residents protection from sexual abuse for one (Resident #1) of five vulnerable residents reviewed. The facility failed to implement adequate interventions for one (Resident #1) of five residents reviewed with known wandering behaviors and a potential to suffer physical and/or sexual abuse. On [DATE] at 4:30 p.m., Resident #1, who was severely cognitively impaired, was found in Resident #2's room, sitting on his bed with her head in his lap, performing oral sex. Resident #2 was holding his underwear. Resident #1 was not able to consent to sexual activity due to a diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . […]

  • No harm, potential for more than minimal, widespreadF812Jan 30, 2025

    Based on observations and staff interviews, the facility failed to follow proper sanitation and food handling practices to prevent foodborne illness by failing to ensure: (1) Opened refrigerated foods were labeled and dated; (2) Canned goods received from the vendor and intended for resident consumption were within the manufacturer's expiration date; and (3) Food was prepared and served from a clean, sanitary kitchen. Unsafe food handling and sanitation practices present a potential source of pathogen exposure which could result in foodborne illness. This had the potential to affect all residents who consumed foods from the facility's kitchen. […]

  • No harm, potential for more than minimal, widespreadF880Jan 30, 2025

    Based on facility record review, staff interview, and facility policy and procedure review, the facility failed to develop and implement a comprehensive water management program for the purpose of reducing the risk of growth and spread of Legionella and other opportunistic pathogens in the facility water system. Residents of nursing homes who may suffer from a weakened immune system, chronic lung disease, or other underlying medical conditions such as immunosuppression, are at risk for Legionnaires' Disease (type of pneumonia) if exposed to Legionella bacteria. This had the potential to affect all residents residing in the facility. […]

  • No harm, potential for more than minimal, widespreadF732Feb 23, 2023

    Based on observations and interview, the facility failed to post the nurse staffing data specified in paragraph (g)(1) of this section [ (i) Facility name. (ii) The current date. (iii) The total number and the actual hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift: (A) Registered nurses. (B) Licensed practical nurses or licensed vocational nurses (as defined under State law). (C) Certified nurse aides. (iv) Resident census.] on a daily basis at the beginning of each shift for 2 of 2 days observed. The findings include: On 2/20/2023 at 10:10 AM, the daily nurse staffing data had not been updated for the current date. The data posted reflected the census and nurse staffing data for 2/16/2023. […]

  • No harm, potential for more than minimal, widespreadF812Feb 23, 2023

    Based on kitchen food service observations, staff interviews, facility document review, and facility policy and procedure review, the facility failed to follow proper sanitation and food handling practices to prevent the outbreak of foodborne illness, with the potential to affect all residents who consumed foods from the facility's kitchen, by failing to date mark numerous open food packages in the refrigerator and the freezer. Food handling and sanitation is important in health care settings serving nursing home residents. Unsafe food handling practices represent a potential source of pathogen exposure. The findings include: A tour of the kitchen was conducted on 2/19/2023 at 11:45 AM. […]

Read 30 findings in full →The most serious and the most recent: 30 of 139 on record.

Every survey on record

FindingsAt actual harm or above

  • Jan 30, 2025Standard3 findings
  • Jan 23, 2025Complaint1 finding
  • Feb 14, 2024Infection control1 finding
  • Aug 10, 2023Complaint2 findings
  • Mar 2, 2023Complaint1 finding
  • Feb 23, 2023Standard8 findings
  • Feb 3, 2023Complaint1 finding
  • May 17, 2022Infection control1 finding
Show the 32 earlier surveys
  • Nov 16, 2021Complaint1 finding
  • Aug 5, 2021Complaint1 finding · 1 harm
  • Jul 22, 2021Standard6 findings
  • Jun 4, 2021Complaint2 findings
  • Feb 26, 2021Complaint1 finding
  • Feb 9, 2021Complaint1 finding
  • Jan 17, 2020Complaint2 findings
  • Oct 24, 2019Standard and complaint4 findings · 1 harm
  • Aug 14, 2019Complaint6 findings · 4 harm
  • Jan 4, 2019Complaint2 findings
  • Nov 1, 2018Complaint3 findings
  • Jul 19, 2018Standard10 findings
  • Apr 18, 2018Complaint3 findings
  • Aug 18, 2017Complaint1 finding
  • Jun 2, 2017Standard6 findings
  • Feb 16, 2017Complaint1 finding
  • Nov 17, 2016Complaint2 findings
  • Jun 23, 2016Standard13 findings
  • Apr 28, 2016Complaint4 findings
  • Apr 13, 2016Complaint1 finding
  • Mar 3, 2016Complaint4 findings
  • Dec 29, 2015Complaint5 findings
  • Mar 19, 2015Standard3 findings
  • Jan 21, 2015Complaint1 finding
  • Dec 3, 2014Complaint4 findings
  • Jan 9, 2014—4 findings
  • Nov 30, 2012—13 findings
  • Jun 26, 2012—1 finding
  • May 3, 2012—8 findings
  • Jan 30, 2012—2 findings
  • Oct 20, 2011—1 finding
  • Jan 6, 2011—5 findings · 5 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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