Deficiency Index

Vero Health & Rehab of Sylva

Sylva, North Carolina · CCN 345302

39 surveys since 2010, 16 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
175
Surveys
39
Harm or worse
16
Immediate jeopardy
7
The record, 2010–2025
’10’15’20’25
No harm recordedHarm or worseNot surveyed
Immediate jeopardy7

Findings at the most serious level CMS records.

Beyond CMS’s monthly file32/39

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
106
Ownership
For profit - Limited Liability company
Chain
REGIONAL HEALTH PROPERTIES
County
Jackson · rural
Medicare-certified since
1989

CMS ratings

Overall
1
Health inspection
1
Staffing
2
Quality measures
2

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 125 for-profit facilities of 100–127 beds in North Carolina.

Last survey on record

Aug 14, 2025

452 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.743.47
Registered-nurse hours per resident day0.93—

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$359,818 across 4 penalties
Payment denials
2
Special focus
SFF Candidate

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ611.3%K11.9%L—
Actual harmG611.3%H—I—
No harm, potential for more than minimalD2547.2%E713.2%F47.5%
No harm, potential for minimalA—B11.9%C35.7%
CMS’s current file: 53 of the 175 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6895×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F8674×

    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

  • F5503×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F8803×

    Provide and implement an infection prevention and control program.

  • F5582×

    Reasonably accommodate the needs and preferences of each resident.

In the surveyor’s words

From the most serious findings on record at Vero Health & Rehab of Sylva, in the surveyor’s own words.

  • Immediate jeopardy, patternF690Jul 30, 2024

    Based on record review, observations, and interviews with staff, Nurse Practitioner, Medical Director, and urology office staff the facility failed to follow up with the Urologist for Resident #49 who was hospitalized for obstructing ureteral stones (kidney stones that get stuck in tubes composed of smooth muscle that transport the urine from the kidneys to the bladder) with hydronephrosis (swelling of one or both kidneys due to urine build up), urinary tract infection (UTI), pyelonephritis (an infection of the kidneys) and (a serious condition in which the body responds improperly to an infection). […]

  • Immediate jeopardy, patternF689May 22, 2024

    Based on observation, record reviews and visitor, family, staff, and Medical Director interviews, the facility failed to enforce their smoking policy, monitor a resident who had a history of non-compliance with the smoking policy for storage of smoking materials, and implement interventions to prevent a resident from vaping in his room with his oxygen on and while his roommate (Resident #6) was in the room. Resident #8, who was on oxygen, was found to have a vape pen in his possession on 2/2/24, 2/16/24, and 3/1/24, and was observed vaping while on oxygen on 3/1/24. An electronic cigarette or vape pen (vaporizer) is a device that simulates tobacco smoking. It contains a heating element which reaches high temperatures and can ignite nasal cannula with oxygen flowing. […]

  • Immediate jeopardy, isolatedF580May 22, 2024

    Based on record reviews, and interviews with resident, staff and the Medical Director, the facility failed to notify a medical provider of significant changes in a resident's condition (Resident #8) who was observed to be unresponsive to painful stimuli, having low oxygen saturation level and pupil constriction. Nurse #14 suspected drug overdose and administered one dose of Naloxone, also known as Narcan (a medication used to rapidly reverse opioid overdose in an emergency situation) on [DATE] at 9:34 AM and an additional dose at 9:54 AM without notifying a medical provider. Resident #8 responded temporarily to the Narcan doses but at 3:50 PM, he was observed with no heart rate or respiratory rate and was pronounced dead. […]

  • Immediate jeopardy, isolatedF600May 22, 2024

    Based on record reviews, and interviews with staff and the Medical Director, the facility failed to protect a resident's right to be free from neglect when they failed to provide care and services to a resident experiencing a medical emergency. The facility failed to activate emergency response for Resident #8 who was observed to be unresponsive to painful stimuli, having low oxygen saturation level and pupil constriction. Nurse #14 administered two doses of Naloxone, also known as Narcan (a medication used to rapidly reverse opioid overdose in an emergency situation) on [DATE] at 9:34 AM and 9:54 AM, with positive response, for suspicion of drug overdose. At 3:50 PM, Resident #8 was observed with no heart rate or respiratory rate and was pronounced dead. […]

  • Immediate jeopardy, isolatedF684May 22, 2024

    Based on record reviews, and interviews with staff and the Medical Director, the facility failed to initiate emergency medical services for symptoms of a drug overdose. Resident #8 was slumped over, non-responsive with constricted pupils and impaired respirations. Resident #8 was observed by a facility staff member with no heart rate or respiratory rate and was pronounced dead on [DATE] at 3:50 PM. This deficient practice affected 1 of 3 residents reviewed for quality of care (Resident #8). Immediate jeopardy began on [DATE] when the facility failed to initiate emergency medical services. Immediate jeopardy was removed on [DATE] when the facility implemented a credible allegation of immediate jeopardy removal. […]

Read 33 findings in full →The most serious and the most recent: 33 of 175 on record.

Every survey on record

FindingsAt actual harm or above

  • Aug 14, 2025Standard7 findings
  • Jul 30, 2024Standard and complaint17 findings · 2 harm
  • May 22, 2024Complaint12 findings · 7 harm
  • Nov 30, 2023Complaint5 findings · 1 harm
  • Nov 21, 2023Complaint2 findings · 2 harm
  • Oct 18, 2023Complaint7 findings · 1 harm
  • Aug 29, 2023Complaint2 findings · 1 harm
  • Jun 7, 2023Complaint14 findings
Show the 31 earlier surveys
  • Jan 20, 2023Standard3 findings
  • Jan 6, 2022Complaint2 findings
  • Sep 29, 2021Complaint1 finding
  • Apr 29, 2021Standard and complaint5 findings
  • Aug 17, 2020Complaint1 finding
  • Jul 10, 2020Complaint2 findings
  • Nov 15, 2019Complaint5 findings
  • Jul 26, 2019Standard and complaint7 findings
  • Jul 13, 2018Standard12 findings
  • Mar 15, 2018Complaint2 findings
  • Nov 9, 2017Complaint1 finding
  • Sep 27, 2017Complaint2 findings
  • Jun 15, 2017Standard4 findings
  • May 4, 2017Complaint4 findings
  • Dec 19, 2016Complaint1 finding
  • Aug 12, 2016Complaint3 findings
  • May 5, 2016Standard5 findings
  • Jul 10, 2015Standard and complaint12 findings
  • Apr 10, 2014Standard10 findings
  • Sep 26, 2013—1 finding
  • Apr 30, 2013—1 finding
  • Feb 22, 2013—5 findings
  • Jul 5, 2012—2 findings
  • May 16, 2012—1 finding
  • Mar 8, 2012—2 findings · 2 harm
  • Jan 12, 2012—3 findings
  • Nov 1, 2011—1 finding
  • Oct 14, 2011—2 findings
  • Aug 23, 2011—1 finding
  • Jan 20, 2011—4 findings
  • Nov 3, 2010—4 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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