Deficiency Index

Copperfield Health & Rehabilitation

Concord, North Carolina · CCN 345130

29 surveys since 2010, 22 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
134
Surveys
29
Harm or worse
22
Immediate jeopardy
15
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy15

Findings at the most serious level CMS records.

Beyond CMS’s monthly file25/29

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
120
Ownership
For profit - Corporation
Chain
Independent
County
Cabarrus
Medicare-certified since
1975

CMS ratings

Overall
1
Health inspection
1
Staffing
1
Quality measures
2

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 125 for-profit facilities of 100–127 beds in North Carolina.

Last survey on record

Feb 27, 2026

255 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.183.47
Registered-nurse hours per resident day0.37—
Annual nurse turnover64.1%49.8%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$73,983 across 2 penalties
Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ628.6%K—L—
Actual harmG14.8%H—I—
No harm, potential for more than minimalD733.3%E628.6%F—
No harm, potential for minimalA—B14.8%C—
CMS’s current file: 21 of the 134 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6003×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F6022×

    Protect each resident from the wrongful use of the resident's belongings or money.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F5801×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F5831×

    Keep residents' personal and medical records private and confidential.

In the surveyor’s words

From the most serious findings on record at Copperfield Health & Rehabilitation, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF583Dec 11, 2024

    Based on observation, record review, and responsible party, Lieutenant of Criminal Investigations and staff interviews the facility failed to protect a resident's privacy for 1 of 3 residents (Resident #2). Nurse aide (NA) # 1 and NA # 2 provided personal care to Resident # 2 while live streaming on a cell phone. The staff allowed a prison inmate who was watching the live stream to view the resident while the resident was naked from the waist up and while care was provided; the staff allowed this live streaming while other inmates were observed in the open area behind him. As Resident #2 was severely cognitively impaired, the reasonable person concept was applied. […]

  • Immediate jeopardy, isolatedF600Dec 11, 2024

    Based on observation, record review, and family, Lieutenant of Criminal Investigations and staff interviews, the facility failed to protect a resident's right to be free from abuse for 1 of 3 residents (Resident #2). Nurse aide (NA) # 1 and NA # 2 provided personal care to Resident # 2 while live streaming on a cell phone, the resident was naked from the waist up, the staff and the prison inmate watching the live stream spoke with profanity and vulgarity without any regard for the resident; the staff did not explain care as it was provided to the resident; the staff were physically aggressive during care; the staff allowed an inmate who was watching the live stream to view the resident and speak to the resident; the staff allowed this live streaming while other inmates were observed in the… […]

  • Immediate jeopardy, isolatedF607Dec 11, 2024

    Based on observation, record review, and responsible party, Lieutenant of Criminal Investigations and staff interviews, the facility failed to develop and implement abuse policies in the area of identification, protection and reporting for 1 of 3 residents (Resident #2). While Resident # 2 was being abused, neither of the two nurse aides (NA #1 and NA #2) in the room identified the abuse, intervened to stop the abuse, and neither of the two nurse aides reported the abuse immediately to licensed staff or administrative staff. Immediate jeopardy began on 10/4/24 when Resident #2 was abused without staff identification, intervention or reporting. Immediate jeopardy was removed on 12/5/24 when the facility implemented a credible allegation of immediate jeopardy removal. […]

  • Immediate jeopardy, isolatedF580Jul 28, 2023

    Based on record reviews, resident, family, nurse practitioner (NP), physician (MD), and staff interviews, the facility failed to notify the MD of a resident who experienced pain following a fall for 1 of 3 residents investigated for notification of changes (Resident #94). Resident #94 sustained a fall on 6/2/2023 and reported the fall and right hip pain to Physical Therapist (PT) #1 on 6/3/2023. PT #1 reported the fall and the hip pain to a nurse. Resident #94 reported the fall and right hip pain when she was assessed by NP#2 on 6/5/2023. NP#2 ordered an x-ray of the right hip, which revealed a fractured femur (the long bone in the leg). Resident #94 was sent to the hospital on 6/6/2023 at 12:30 AM and had a partial hip replacement surgery on 6/7/2023. […]

  • Immediate jeopardy, isolatedF600Jul 28, 2023

    Based on record reviews, and resident, family member, Physical Therapist (PT) #1, Nurse Practitioner #2, Director of Rehab Services, Physician (MD), and staff interviews, the facility neglected to protect a resident from the right to be free from deprivation of goods and services related to pain management and initiating medical care and treatment after a fall on 6/2/2023 for 1 of 4 residents investigated for abuse/neglect (Resident #94). Nurse Practitioner (NP) #2 completed Resident #94's admission assessment on 6/5/2023 and Resident #94 reported the fall on 6/2/2023 and pain in her right hip since the fall. An x-ray of the right hip revealed a right femoral neck fracture (type of hip fracture of the thigh bone). […]

Read 34 findings in full →The most serious and the most recent: 34 of 134 on record.

Every survey on record

FindingsAt actual harm or above

  • Feb 27, 2026Standard and complaint4 findings · 1 harm
  • Dec 11, 2024Standard and complaint8 findings · 3 harm
  • Sep 14, 2023Complaint1 finding
  • Jul 28, 2023Standard and complaint8 findings · 3 harm
  • Jul 29, 2022Complaint6 findings · 2 harm
  • Feb 14, 2022Standard and complaint15 findings · 3 harm
  • Aug 31, 2021Complaint4 findings · 2 harm
  • Dec 31, 2020Infection control2 findings · 1 harm
Show the 21 earlier surveys
  • Feb 28, 2020Standard and complaint17 findings · 1 harm
  • Nov 14, 2019Complaint2 findings
  • Oct 3, 2019Complaint1 finding · 1 harm
  • Apr 18, 2019Standard and complaint16 findings
  • Nov 2, 2018Complaint1 finding
  • Mar 23, 2018Standard and complaint13 findings
  • Jan 6, 2017Complaint1 finding · 1 harm
  • Jul 15, 2016Complaint2 findings · 1 harm
  • Jul 9, 2015Standard and complaint5 findings
  • Jul 3, 2014Standard1 finding
  • May 29, 2014Complaint1 finding · 1 harm
  • Jan 2, 2014—1 finding · 1 harm
  • Jul 31, 2013—2 findings · 1 harm
  • Jun 5, 2013—2 findings
  • Apr 18, 2013—2 findings
  • Dec 4, 2012—3 findings
  • Mar 1, 2012—8 findings
  • Jan 6, 2012—3 findings
  • Jan 28, 2011—2 findings
  • Sep 29, 2010—2 findings
  • Sep 2, 2010—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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