Vantage at Westfield LLC

In the surveyor’s words

From the most serious findings on record at Vantage at Westfield LLC, in the surveyor’s own words.

• Actual harm, isolatedF689Mar 11, 2026

  Based on records reviewed, interviews, and observations, for one of three sampled residents (Resident #1) who required a wheelchair accessible platform scale for weight monitoring, the Facility failed to maintain a safe, hazard free environment, when the dual ramp platform scale was obstructed on three of four sides, limiting staff access needed to safely assist the resident during weighing. On 12/31/25, Resident #1 began to fall from his/her wheelchair, and due to the obstructed access, Certified Nurse Aide #1 was unable to position herself to provide adequate physical assistance. […]

• No harm, potential for more than minimal, patternF842Jul 29, 2025

  Based on records reviewed and interviews for four of four sampled residents (Resident #1, Resident #2, Resident #3, and Resident #4), who all had a diagnosis of Diabetes (a condition when a hormone called insulin does not work properly or there is not enough of it which causes the level of glucose (sugar) in the blood to become too high), the facility failed to ensure they maintained a complete and accurate medical record when Certified Nurse Aide (CNA) Activity of Daily Living (ADL) Flow Sheets related to meal intake were not consistently completed and often left blank.Findings include:Review of the Facility Policy titled, Charting and Documentation, dated as last revised July 2017, included but was not limited to: -All services provided to the resident, progress toward care plan goals,… […]

• No harm, potential for more than minimal, patternF730Jan 7, 2025

  Based on record review, and interview, the facility failed to complete a performance review at least once every 12 months for five Certified Nurses Aides ([CNA's] #1, #2, #3, #4 and #5) out of five employee records reviewed. Specifically, the facility failed to complete annual performance evaluations for CNA's #1, #2, #3, #4 and #5 as required, to address areas of weakness identified in the evaluation and the special needs of the facility residents. Findings include: Review of the facility employee records indicated that: -CNA #1 was hired on 1/21/22 -CNA #2 was hired on 5/15/18 -CNA #3 was hired on 10/16/23 -CNA #4 was hired on 12/19/17 -CNA #5 was hired on 11/27/18 Further review of the employee records did not indicate that performance evaluations had been completed for the… […]

• No harm, potential for more than minimal, patternF880Mar 1, 2023

  Based on observations, interviews, record and policy reviews, the facility failed to ensure that its staff implemented an infection prevention and control program in order to prevent the transmission of communicable diseases. Specifically, the facility failed to ensure its staff: A) adhered to the Centers of Disease Control & Prevention (CDC) and Massachusetts Department of Public Health (MA DPH) guidance in order to minimize the risk of transmission of infections by implementing the required Personal Protective Equipment (PPE) practices on two out of two units observed, and B) disinfected multiple use equipment to prevent the potential spread of infection. […]

• No harm, potential for more than minimal, patternF623Sep 13, 2022

  Based on interview, record review, and policy review, the facility and its staff failed to ensure a Notice of Transfer and Discharge, including the reasons for transfer/discharge to the hospital, was provided in writing to the Resident and/or the Resident's Representative for three Residents (#69, #36 and #59), out of a total of 18 sampled residents. Specifically, the facility did not provide a Notice of Transfer and Discharge for residents on a medical leave of absence. Findings Include: Review of the facility policy titled Discharge and Transfer, revised 2/1/19, indicated the following: For patients transferred to a hospital: -For unplanned, acute transfers where it is planned for the patient to return to the Center, the patient and/or resident representative will be notified verbally… […]