UNC Rockingham Rehab & Nursing Care Center

In the surveyor’s words

From the most serious findings on record at UNC Rockingham Rehab & Nursing Care Center, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Aug 6, 2026

  Based on observations, record review, and staff interviews, the facility failed to ensure food was stored in a sanitary manner and failed to have functioning water temperature gauges for the dish machine. The facility failed to label food stored for use and failed to discard expired food in 1 of 3 reach-in refrigerators (Refrigerator #1 used to store milk) and 3 of 3 nourishment refrigerators (East hall, [NAME] hall, and South hall nourishment refrigerators). The facility also failed to maintain hot food above 135 degrees Fahrenheit ( F) on the tray line. The facility used a low temperature dishwasher to wash and rinse dishes; The dishwasher used chlorine based chemical sanitation. […]

• No harm, potential for more than minimal, patternF761Aug 6, 2026

  Based on observations, staff interviews and manufacturer recommendations, the facility failed to date opened multi-dose vials of insulin medications, and failed to remove expired medications from the medication cart drawers for 4 of 4 medication administration carts reviewed (cart number 2 on South Hall, carts number 1 and 2 on [NAME] Hall, and cart number 2 on East Hall).Findings Included: A review of the manufacturer's recommendations, dated December 1st, 2023, indicated to discard Lantus insulin multi-dose vial 28 days after opening. a. […]

• No harm, potential for more than minimal, patternF565Jun 19, 2025

  Based on record review, and interviews of staff, residents, and the hospital Food Service Director, the facility failed to act promptly to resolve grievances reported about the resident's food preferences, missing food items, and meats that were hard to cut and chew since the March 2025 Resident Council Meeting for five residents that regularly attended. This deficient practice affected 5 of 11 residents present during the Resident Council Meetings of 3/26/25, 4/30/25, and 5/28/25 (Residents #16, #18, #20, #40, and #57). Findings included: The Resident Council Concern Form was completed on 2/10/25 by the Administrator that Resident #40 was receiving food that she could not eat, and meats were tough to cut. […]

• No harm, potential for more than minimal, patternF803Jun 19, 2025

  Based on a lunch meal tray line observation, staff interviews and record review, the facility failed to follow the approved menu when 5 of 5 residents on a moist and minced diet only received 2 ounces of fish instead of 4 ounces as per the menu. In addition, the facility served 2 ounces of mashed potatoes instead of 4 ounces per the menu to 54 of 61 residents who ate a regular or mechanically altered diet. The findings included: 1. The daily diet menu for 6/19/25 revealed residents on a moist and minced diet (a mechanically altered diet where all foods were soft, moist, and finely minced or mashed into very small pieces) should have received 4 ounces of fish. […]

• No harm, potential for more than minimal, patternF804Jun 19, 2025

  Based on record review, observations, and resident and staff interviews and a test tray, the facility failed to provide food that was appetizing in texture and palatability for 5 of 5 residents (Residents #16, #18, #20, #40, and #57) reviewed for food palatability and preferences. The findings included: In a Resident Council meeting on 6/18/25 at 12:04 PM, Residents #16, #18, #20, #40, and #57 reported the food was bland, they did not receive seasoning packets on their trays everyday, and they said the meat served was too tough to cut or chew. On 06/19/2025 beginning at 11:25 AM, all foods on the steam table were checked for safe temperatures by the Dietary Manager, and a test tray was followed from the serving line with the Dietary Manager to the serving cart on the 200- hall. […]