The Rehabilitation Center at the Palazzo
Phoenix, Arizona · CCN 035116
18 surveys since 2010, 2 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 112
- Surveys
- 18
- Harm or worse
- 2
- Immediate jeopardy
- 0
Findings where a surveyor recorded actual harm to a resident.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 60
- Ownership
- For profit - Limited Liability company
- Chain
- ASPEN SKILLED HEALTHCARE
- County
- Maricopa
- Medicare-certified since
- 1985
CMS ratings
- Overall
- 4
- Health inspection
- 3
- Staffing
- 4
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat more weighted findings than its peer group.
Weighted by harm level, against 24 for-profit facilities with fewer than 66 beds in Arizona.
Last survey on record
Mar 25, 2026
229 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 4.33 | 3.73 |
| Registered-nurse hours per resident day | 0.58 | — |
| Annual nurse turnover | 51.6% | 48.6% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D1551.7% | E1448.3% | F— |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F8803×
Provide and implement an infection prevention and control program.
- F6452×
PASARR screening for Mental disorders or Intellectual Disabilities
- F6582×
Ensure services provided by the nursing facility meet professional standards of quality.
- F7572×
Ensure each resident’s drug regimen must be free from unnecessary drugs.
- F5781×
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
In the surveyor’s words
From the most serious findings on record at The Rehabilitation Center at the Palazzo, in the surveyor’s own words.
- No harm, potential for more than minimal, patternF658Jun 27, 2025
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to provide continence and shower care according to professional standards for one resident (#102). The deficient practice could result in skin breakdown.Findings Include:-Resident (#102) was admitted to the facility on [DATE] with diagnoses that included a urinary tract infection, multiple sclerosis, and anxiety disorder. The hospital summary dated September 15, 2022 included that the resident had an open area on buttocks with measurements: length: 4 mm, width 3 mm, and depth 0.A wound care weekly observation dated September 16, 2022 revealed left buttock with moisture associated skin damage (MASD). Measurements were length 4 mm, width 3 mm and depth 0. […]
- No harm, potential for more than minimal, patternF684Jun 27, 2025
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure weekly skin assessments were provided for one resident (#21) of three sampled residents, as ordered by the physician and failed to ensure that physician orders for one resident (# 28) for diagnostic testing were addressed in a timely manner following an unwitnessed fall. The deficient practice could lead to an injury being missed and a delay in care being provided to the resident and result in skin impairments developing or worsening without staff intervention.Findings include: -Regarding Resident #28 Resident # 28 was initially admitted on [DATE], discharged on 1/12/2025 and readmitted following a change of condition on 1/16/2025 with diagnoses that included acute on chronic diastolic… […]
- No harm, potential for more than minimal, patternF689Jun 27, 2025
The facility failed to provide and environment free from accident hazards for one resident (#21) and failed to ensure adequate supervision to ensure one resident (#105) did not elope. The deficient practice could result in residents being injured, abused, or lost. -Regarding Resident #105-Resident (#105) was admitted on [DATE] and re-entered on September 8, 2024, with diagnoses that included hemiplegia and hemiparesis following a cerebral infarction affecting the left dominant side, repeated falls, adjustment disorder, and type II diabetes. The care plan dated September 30, 2022 revealed that the resident is at risk for injuries from falls related history of falls, weakness, decreased balance, medications, Lymphangioleiomyomatosis (LALM), and Marijuana use. […]
- No harm, potential for more than minimal, patternF730Jun 27, 2025
Based on personnel file review, interviews, and policy review, the facility failed to complete a yearly performance review for 1 of 2 sampled Certified Nursing Assistants (CNA/Staff #12). The deficient practice could result in insufficient and inadequate care for residents.Findings include: Review of the personnel file for a CNA (Staff #12), revealed a hire date of July 13, 2023, for hourly employment. Review of the file did not reveal a yearly performance review had been completed or any evidence of that a performance review had been conducted for the year of 2024 or 2025. […]
- No harm, potential for more than minimal, patternF761Jun 27, 2025
Based on observation, staff interviews, and policy review, the facility failed to ensure that medications were dated when opened. The deficient practice could result in reduced drug effectiveness and adverse reactions.Findings include:During a medication observation conducted on 6/25/2025 at 09:40 A.M., one 50 mL, multi-dose vial of 1% lidocaine was observed in the medication refrigerator with no opened-on date.An interview with Licensed Vocational Nurse (LVN), (Staff # 63) was conducted on 6/25/2025 at 09:10 A.M., who reported that medications should be labeled when opened, and if not needed to refrigerate, may be kept until the manufacturer's expiration date. […]
Read 22 findings in full →The most serious and the most recent: 22 of 112 on record.
Every survey on record
FindingsAt actual harm or above
- Aug 25, 2026Complaint1 finding
- Mar 25, 2026Complaint1 finding
- Jun 27, 2025Standard and complaint12 findings
- Sep 8, 2023Standard and complaint7 findings
- Jul 28, 2022Standard and complaint13 findings
- Oct 1, 2020Standard6 findings
- May 23, 2020Infection control2 findings
- Jan 18, 2019Standard and complaint8 findings
Show the 10 earlier surveys
- Oct 13, 2017Standard6 findings
- Oct 13, 2016Standard3 findings · 1 harm
- Aug 12, 2015Standard4 findings
- Jun 6, 2014Standard4 findings
- Apr 4, 2013—11 findings
- Oct 31, 2012—5 findings
- Jul 3, 2012—1 finding
- Jan 25, 2012—17 findings · 1 harm
- Jul 6, 2011—1 finding
- Dec 27, 2010—10 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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