The Phoenix Rehabilitation and Nursing Center

In the surveyor’s words

From the most serious findings on record at The Phoenix Rehabilitation and Nursing Center, in the surveyor’s own words.

• No harm, potential for more than minimal, patternF812Aug 19, 2022

  Based on observations, record review, and interviews conducted during the Recertification and Complaint (NY00270919) survey from [DATE] to [DATE], the facility did not ensure safe food storage was practiced. This was evident during kitchen observation. Specifically, expired nutritional supplements and enteral feeds were observed in the kitchen's Dry Storage Room (DSR) and basement Overflow Storage Room (OSR). The findings are: The facility policy titled Food Storage last revised ,d+[DATE] documented all stock should be rotated with each new order received. Rotating stock is essential to assure the freshness and highest quality of all foods. Old stock should be used first (first in- first out method). Supervise the person designated to put stock away to make sure it is rotated properly. […]

• No harm, potential for more than minimal, isolatedF695Sep 23, 2024

  Based on observation, record review, and interviews conducted during the Recertification Survey from 09/16/2024 and 09/23/2024, the facility did not ensure that a resident who needs respiratory care including tracheostomy care, was provided such care consistent with professional standards of practice. This was evident in 1 resident (Resident #193) reviewed for tracheostomy care out of 38 total sampled residents. Specifically, Resident #193's family member was observed performing tracheostomy care to the resident without training and staff supervision. The findings are: The facility policy titled Tracheostomy with a revision date of 10/2023 documented that the purpose of the policy was to guide tracheostomy care and cleaning of reusable tracheostomy cannulas. […]

• No harm, potential for more than minimal, isolatedF812Sep 23, 2024

  Based on observations, record review, and interviews conducted during the Recertification Survey from [DATE] to [DATE], the facility did not ensure that food was stored in accordance with professional standards for food service safety. Specifically, there were multiple expired enteral feeding observed in the kitchen dry storage room. This was evident during the Kitchen Task. The findings are: The facility policy titled Food Storage with a revision date of [DATE] documented that all stock must be rotated with each new order received. Old stock is always used first, first in - first out method. Routine checks on the storeroom will be conducted by the Food Service Director or designee to ensure that stock is rotating properly. […]

• No harm, potential for more than minimal, isolatedF880Sep 23, 2024

  Based on observation, record review, and interview conducted during the Recertification Survey from 09/16/2024 to 09/23/2024, the facility did not ensure infection prevention and control practices and procedures were maintained to provide a safe and sanitary environment to help prevent the development and transmission of communicable diseases and infections. Specifically, 1.) Certified Nursing Assistant #5 did not perform hand hygiene in between residents while assisting residents with hand hygiene prior to lunch being served. 2.) The facility did not have acceptable pathogen levels identified in the Water Management Plan for Legionella. […]