The Palms Nursing & Rehabilitation

In the surveyor’s words

From the most serious findings on record at The Palms Nursing & Rehabilitation, in the surveyor’s own words.

• Immediate jeopardy, isolatedF600Oct 18, 2025

  Based on observation, interview, and record review the facility failed to ensure residents had the right to be free from abuse for 1 of 5 residents (Resident #1) reviewed for abuse. The facility failed to ensure Resident #1 was free from verbal abuse when CNA-A yelled at and ridiculed Resident #1 on 10/16/2025 as he was requesting assistance. These failures could place residents at risk of physical, mental and emotional decline, psychosocial harm, as well as result in isolation and withdrawal.Findings included: Record review of Resident #1's face sheet, dated 10/16/2025, revealed an [AGE] year-old male first admitted to the facility on [DATE], and a readmission date of 11/18/2024. […]

• Immediate jeopardy, isolatedF600Aug 10, 2024

  Based on interview and record review, the facility failed to ensure the residents had the right to be free from abuse for one (Resident #1) of fifteen residents reviewed for abuse. The facility failed to protect Resident #1 from being verbally abused by SA on April 29th 2024. The non-compliance for Resident #1 was identified as Past Non-Compliance. The Immediate Jeopardy (IJ) began on 04/29/2024 and ended on 04/29/2024. The facility corrected the non-compliance before the investigation began. This failure placed all residents at the facility at risk of severe psychosocial harm by being forced to interact with an employee that verbally abuses residents. The findings included: Record review of Resident #1's face sheet reflected a [AGE] year-old female with an admitted [DATE]. […]

• Immediate jeopardy, isolatedF607Aug 10, 2024

  Based on record review and interview the facility failed to develop and implement written policies and procedures that prohibit and prevent abuse, neglect, and exploitation for 1 of 5 residents (Resident #1) reviewed for neglect and abuse. The facility failed to report verbal abuse by the SA to local law enforcement in accordance with state law on 04/29/24 The non-compliance for Resident #1 was identified as Past Non-Compliance. The Immediate Jeopardy (IJ) began on 04/29/2024 and ended on 04/29/2024. The facility corrected the non-compliance before the investigation began. This failure could place residents at risk of continued victimization, abuse, humiliation, intimidation, fear, shame, agitation, and decreased quality of life. […]

• Immediate jeopardy, isolatedF710Dec 27, 2023

  Based on observation, interview, and record review the facility failed to ensure a physician, physician assistant, nurse practitioner, or clinical nurse specialist provided for the resident's immediate care and needs for 1 of 5 residents (Resident #3) reviewed for physician services. The facility failed to ensure there were orders for R#3's type 2 diabetes mellitus with hyperglycemia. On 12/22/23 at 3:55 PM an Immediate Jeopardy (IJ) was identified., while the IJ was removed on 12/23/23 at 6:30pm, the facility remained out of compliance at a severity level of actual harm and a scope of isolated due to the facility continuing to monitor the implementation and effectiveness of their Plan of Removal. […]

• Immediate jeopardy, isolatedF689Aug 17, 2023

  Based on observation, interview, and record review the facility failed to ensure services were provided using proper safety techniques to prevent accidents for 1 of 3 resident reviewed for accidents, Resident #2 (R #2) in that: The facility failed to ensure the Dietary Aide checked temperature of soup given to resident resulting in R #2 sustaining a second degree burn injuries. The non-compliance was identified as Past Non Compliance. The Immediate Jeopardy (IJ) began on 05/12/23 and ended on 05/17/23. The facility corrected the non-compliance before the investigation began. This failure could lead to the injury of residents that are served hot foods/beverages/liquids. […]