The Neighborhoods of White Lake

In the surveyor’s words

From the most serious findings on record at The Neighborhoods of White Lake, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF804Jan 6, 2022

  Based on observation, interview and record review, the facility failed to ensure meals were served at a preferred palatable temperature for four anonymous residents who attended a Group Interview and all residents who consumed room food trays. Findings include: On 1/5/22 at 10:00 AM a Group Interview was conducted with five residents who asked to remain anonymous. When asked about concerns in the facility, the residents reported that often they would receive their meals and they would be cold. One resident reported that residents who ate in the dining area received their food first and then trays were delivered to the rooms. When that happened, the food was often cold. Another two residents stated that every time soup is served it is cold and has to be reheated. […]

• No harm, potential for more than minimal, patternF725Jul 29, 2026

  This citation pertains to intake #3020495 Based on observation, interview, and record review the facility failed to ensure adequate staffing to meet resident's needs for 13 residents (R#'s 10, 46, 32, 50, 23, 31, 8, 49, 38, 2, 18, 21, and 8) of 13 residents reviewed for staffing, resulting in verbalized complaints and frustration with receiving timely care. This deficient practice had the potential to affect all 39 residents residing in the facility. Findings include: On 7/27/26 at 9:24 AM, an interview was conducted with R10, who had intact cognition. They were asked about their stay in the facility and said the facility was short of staff on the unit saying, There is the bare minimum for staff. […]

• No harm, potential for more than minimal, isolatedF604Feb 27, 2025

  This citation pertains to Intake Number: MI00149932 and MI00150088. Based on interview and record review, the facility failed to ensure physical restraints were not used for staff convenience for one (R702) of two residents reviewed for abuse, resulting in staff tying the resident's drawstring pants in the back so that he could not remove them. Findings include: A review of a Facility Reported Incident (FRI) submitted to the State Agency (SA) on 1/21/25 that noted R702 expressed a grievance on 1/16/25 regarding a concern they had with bed positioning during a brief change while being assisted by Certified Nursing Assistant (CNA) 'A'. […]

• No harm, potential for more than minimal, isolatedF610Feb 27, 2025

  This citation pertains to Intake Number: MI00150088. Based on interview and record review, the facility failed to thoroughly investigate allegations of abuse for one ( R702) of two residents reviewed for abuse. Findings include: A review of a Facility Reported Incident (FRI) submitted to the State Agency (SA) on 1/21/25 that noted R702 expressed a grievance on 1/16/25 regarding a concern they had with bed positioning during a brief change while being assisted by Certified Nursing Assistant (CNA) 'A'. […]

• No harm, potential for more than minimal, isolatedF689Feb 27, 2025

  This citation pertains to Intake #MI00149932 Based on observation, interview and record review the facility failed to ensure residents were transferred with a gait belt per facility protocol for one (R701) of two residents reviewed for care. Findings include: A FRI (facility reported incident) was submitted to the State Agency (SA) that reported R701 alleged that they were treated roughly by CNA (certified nursing assistant) A. A review of the intake provided to the SA and accompanied investigation forms documented, in part, the following: .Grievance reported by another resident .When social worker interviewed like resident on 1/20/25, R701 indicated that CNA A is rough with transfers placing her hard on toilet seat and wheelchair .CNA remains suspended pending further investigation… […]