Deficiency Index

The Laurels of Hendersonville

Hendersonville, North Carolina · CCN 345322

19 surveys since 2011. The first finding at harm level was recorded in 2023.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
57
Surveys
19
Harm or worse
2
Immediate jeopardy
2
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file12/19

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
100
Ownership
For profit - Corporation
Chain
CIENA HEALTHCARE/LAUREL HEALTH CARE
County
Henderson
Medicare-certified since
1990

CMS ratings

Overall
3
Health inspection
2
Staffing
3
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 125 for-profit facilities of 100–127 beds in North Carolina.

Last survey on record

Jun 5, 2026

157 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.603.47
Registered-nurse hours per resident day0.75—
Annual nurse turnover44.4%49.8%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$36,257 across 4 penalties
Payment denials
1

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ28.7%K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1565.2%E521.7%F—
No harm, potential for minimalA—B—C14.3%
CMS’s current file: 23 of the 57 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F5542×

    Allow residents to self-administer drugs if determined clinically appropriate.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F8422×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F8672×

    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

  • F5651×

    Honor the resident's right to organize and participate in resident/family groups in the facility.

In the surveyor’s words

From the most serious findings on record at The Laurels of Hendersonville, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF689Dec 17, 2024

    Based on record review, and interviews with staff, Medical Director, and Medical Examiner, the facility failed to ensure Resident #1 was supervised during a shower. On 11/18/24 Nurse Aide (NA) #1 had Resident #1, who had dementia and impulsiveness, in the shower room in his unlocked wheelchair. Resident #1 removed his shoes and was removing his shirt when NA #1 turned her back and stepped away from Resident #1 to go to a linen cabinet. When NA #1 turned around, Resident #1 stood up from his wheelchair, lost his balance and fell . Resident #1 immediately verbalized pain. He was transferred to the Emergency Department (ED) and was diagnosed with a right femoral neck (thigh bone) fracture that required surgical repair. […]

  • Immediate jeopardy, isolatedF600Nov 20, 2023

    Based on observations, record review, and resident, family, staff, Physician Assistant, Guardian, Pastor, Psychiatric Nurse Practitioner, Psychotherapist, Law Enforcement, and Health Care Personnel Investigator interviews, the facility failed to protect a vulnerable female resident (Resident #1) from inappropriate sexual advances from an employee (Med Aide #1) for 1 of 3 residents reviewed for abuse. On 10/19/23, Resident #1 alleged Med Aide #1 had kissed her, touched her legs and breasts and exposed his penis to her which also had the high likelihood of placing other vulnerable residents at risk of abuse. […]

  • No harm, potential for more than minimal, patternF761Jun 5, 2026

    Based on observations and staff interviews, the facility failed to remove expired and discontinued medications from 3 of 5 medication carts reviewed for medication storage (100 hall cart, 200 hall upper medication cart, and 200 hall lower medication cart).a. An observation on 6/5/26 at 10:14 AM with the Director of Nursing (DON) of the 200-hall upper medication cart revealed a medication card of Pantoprazole 40 milligram (mg) tablets that had a total of 27 pills left marked with an expiration date of 5/31/26 from the pharmacy. Review of the physician's order for Pantoprazole revealed that it had been discontinued on 3/9/26. Pantoprazole is used to treat gastroesophageal reflux disease (a condition that causes excess stomach acid). […]

  • No harm, potential for more than minimal, patternF565Jan 5, 2024

    Based on record review, resident and staff interviews, the facility failed to resolve and communicate the facility's efforts to address repeated concerns voiced by residents during Resident Council meetings for 6 of 7 months reviewed (June 2023, July 2023, August 2023, September 2023, October 2023, and November 2023). Findings included: The Resident Council minutes for the period June 2023 through December 2023 were reviewed and revealed the following: Resident Council minutes dated 06/13/23 noted in part, old business was noted as read and approved and any issues not resolved were moved to new business. […]

  • No harm, potential for more than minimal, patternF584Jan 5, 2024

    Based on observations and staff interviews the facility failed to maintain clean overbed tables (room [ROOM NUMBER]); maintain clean ceiling vents (bathroom of 104, 107, 112); maintain walls in good repair (rooms 104, 107, 205, and 207); maintain clean privacy curtains (rooms 106, 107, 112 and 205); maintain a clean bedside commode (shared bathroom of 107); and maintain a clean mechanical lift (lift for 100 and 200 halls) for 2 of 4 halls reviewed for environment (100 hall and 200 hall). Findings included: 1. An observation of the walls in rooms 205 on 01/02/2024 at 11:22 AM revealed a screw sticking out of the wall next to the window. […]

Read 20 findings in full →The most serious and the most recent: 20 of 57 on record.

Every survey on record

FindingsAt actual harm or above

  • Jun 5, 2026Standard3 findings
  • Sep 11, 2025Complaint1 finding
  • Mar 20, 2025Standard2 findings
  • Dec 17, 2024Complaint1 finding · 1 harm
  • Jan 5, 2024Standard and complaint11 findings
  • Nov 20, 2023Complaint4 findings · 1 harm
  • Aug 1, 2023Complaint1 finding
  • Jun 22, 2022Standard7 findings
Show the 11 earlier surveys
  • Mar 5, 2020Standard and complaint6 findings
  • Apr 18, 2019Standard2 findings
  • May 24, 2018Standard2 findings
  • Apr 13, 2017Standard and complaint4 findings
  • Aug 25, 2016Standard1 finding
  • Jul 30, 2015Standard3 findings
  • Jul 10, 2014Standard and complaint3 findings
  • May 2, 2013—1 finding
  • Aug 21, 2012—1 finding
  • Mar 15, 2012—2 findings
  • Jan 27, 2011—2 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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