Suring Health and Rehab Center

In the surveyor’s words

From the most serious findings on record at Suring Health and Rehab Center, in the surveyor’s own words.

• Immediate jeopardy, isolatedF684Sep 15, 2025

  Based on staff and resident interview and record review, the facility did not ensure 1 of 5 sampled residents (R1) received care and treatment in accordance with professional standards of practice (N6, Wisconsin Nurse Practice Act) and failed to ensure a change of condition was recognized and acted upon timely.On 8/26/25, R1 complained of increased pain and difficulty breathing. The Nurse Practitioner (NP) was notified and indicated R1 could have additional acetaminophen up to 4000 milligrams (mg) in a 24 hour period in addition to tramadol and could use diclofenac or stock pain reliever for back/shoulder pain. The NP also gave an order to try to wean R1 off oxygen which the NP presumed was used for anxiety/pain and indicated if R1 continued to require oxygen, staff should notify the NP. […]

• No harm, potential for more than minimal, widespreadF880Jan 28, 2026

  Based on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to prevent the transmission of communicable disease and infection. This practice had the potential to affect all 46 residents residing in the facility.R37 tested positive for Influenza on 1/21/26. There was not a contact/droplet sign or a personal protective equipment (PPE) cart outside R37's room. In addition, staff completed cares without the proper PPE.R2 was on precautions due to a diagnosis of Influenza A. Certified Nursing Assistant (CNA)-L did not don the appropriate PPE and Registered Nurse (RN)-I reused a disposable gown to enter R2's room. […]

• No harm, potential for more than minimal, widespreadF812Sep 5, 2024

  Based on observation, staff interview, and record review, the facility did not ensure food was prepared in a sanitary manner. This practice had the potential to affect all 34 residents residing in the facility. Staff did not perform proper hand hygiene while plating food. Staff did not wear a beard net that covered all facial hair while plating food. Staff did not check the water temperature of the sanitizing solution prior to testing the parts per million (ppm). Findings include: On 9/2/24 at 8:24 AM, Surveyor began an initial tour of the kitchen with [NAME] (CK)-E who stated the facility followed the Federal Food Code. […]

• No harm, potential for more than minimal, widespreadF812Jul 8, 2021

  Based on observation, staff interviews, and record review the facility did not ensure food was stored and prepared in a safe and sanitary manner which had the potential to affect all 50 residents residing at the facility. 11 items located in the kitchen cooler were not properly dated. 2 items in the B wing lounge refrigerator were not labeled and temperatures were not monitored for that refrigerator unit. The large Kitchen Mixer was not properly cleaned. Staff failed to monitor the food temperatures when reheating previously cooked food. Findings: On 7/8/21 at 11:47 AM, Dietary Manager (DM-H) indicated the facility follows the Wisconsin State Food Code. 1. […]

• No harm, potential for more than minimal, patternF755Jun 2, 2026

  Based on staff interview and record review, the facility did not provide pharmaceutical services to ensure the accurate administration of medication. This practice had the potential to affect more than 4 of the 40 residents residing in the facility.The facility's controlled substance record books were missing signatures for narcotic counts.Findings include:The facility's Controlled Substance Administration and Accountability policy, revised 4/15/24, indicates: It is the policy of this facility to promote safe, high-quality patient care, compliant with state and federal regulations regarding monitoring the use of controlled substances. […]