Deficiency Index

Sunterra Springs Independence

Independence, Missouri · CCN 265864

9 surveys since 2018, 1 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
39
Surveys
9
Harm or worse
1
Immediate jeopardy
0
The record, 2018–2025
’18’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse1

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file4/9

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
38
Ownership
For profit - Limited Liability company
Chain
SUNTERRA SPRINGS
County
Jackson
Medicare-certified since
2017

CMS ratings

Overall
5
Health inspection
4
Staffing
3
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded fewer weighted findings than most of its peer group.

Weighted by harm level, against 82 for-profit facilities with fewer than 66 beds in Missouri.

Last survey on record

Feb 10, 2025

637 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.113.20
Registered-nurse hours per resident day0.97—
Annual nurse turnover65.4%57.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1359.1%E940.9%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 22 of the 39 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6782×

    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

  • F5781×

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

  • F5801×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F6021×

    Protect each resident from the wrongful use of the resident's belongings or money.

  • F6071×

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

In the surveyor’s words

From the most serious findings on record at Sunterra Springs Independence, in the surveyor’s own words.

  • No harm, potential for more than minimal, patternF578Jun 8, 2023

    Based on interview and record review, the facility failed to ensure five sampled residents (Resident #231, #232, #283, #284, and #3) were offered the right to formulate and/or obtain existing (advanced directives (legal documents that provide instructions for medical care and only go into effect if you cannot communicate your own wishes) out of 12 sampled residents. The facility census was 31 residents. Review of the facility policy Advanced Directives revised 4/2013 showed: -Upon admission the Social Services Director (SSD) or designee would provide written information regarding medical care and the right to formulate advanced directives. -Prior to or upon admission, the SSD or designee would inquire about existing advance directives. 1. […]

  • No harm, potential for more than minimal, patternF607Jun 8, 2023

    Based on interview and record review, the facility failed to ensure a background screening through the Certified Nurse Assistant (CNA) Registry was completed prior to hire to determine if there was a Federal Indicator (FI - a marker given to a potential employee who has committed abuse, neglect, or misappropriation of property against residents) for four out of ten new employees whose files were sampled. This had the potential to affect any facility resident who received services from or whose medical records or belongings could have been accessed by one or more of the four employees. […]

  • No harm, potential for more than minimal, patternF655Jun 8, 2023

    Based on interview and record review, the facility failed to provide the resident and/or their representative with a summary of a Baseline Care Plan (BCP) that was developed within the first 48 hours of admission for four sampled residents (Residents #132, #21, #231, and #82) out of 12 sampled residents. The facility census was 31 residents. Review of the facility's Preliminary Care Plan policy revised 8/2006 showed: -To assure the resident's immediate care needs are met and maintained, a preliminary care plan will be developed within 24 to 48 hours of the resident's admission. […]

  • No harm, potential for more than minimal, patternF678Jun 8, 2023

    Based on interview and record review, the facility failed to have a process in place to ensure Cardiopulmonary Resuscitation (CPR- an emergency procedure that combines chest compressions often with artificial ventilation in an effort to manually preserve intact brain function until further measures are taken to restore spontaneous blood circulation and breathing in a person who was in cardiac arrest) certified staff were available on all shifts. The facility census was 31 residents. Review of facility's policy Cardiopulmonary Resuscitation (CPR) dated 2001 revised ,d+[DATE] showed: -Personnel have completed training on the initiation of CPR and basic life support (BLS) including defibrillation (shocking the heart), for victims of sudden cardiac arrest. […]

  • No harm, potential for more than minimal, patternF847Jun 8, 2023

    Based on interview and record review, the facility failed to ensure three sampled residents (Resident #21, #231, and #232) signed arbitration agreements (a private process where disputing parties agree that one or several individuals can make decisions about the dispute after receiving evidence and hearing arguments) after this was explained in a manner they understood; and also to ensure the agreement contained arbitration was not required to be signed as a condition of admission and the resident had the right to communicate with state officials out of 12 sampled residents. The census was 31 residents. A policy on arbitration was requested from the facility but not received. 1. […]

Read 21 findings in full →The most serious and the most recent: 21 of 39 on record.

Every survey on record

FindingsAt actual harm or above

  • Feb 10, 2025Standard3 findings
  • Dec 10, 2024Complaint1 finding
  • Dec 26, 2023Complaint1 finding
  • Jun 8, 2023Standard10 findings
  • Sep 29, 2021Standard7 findings
  • Sep 11, 2020Infection control1 finding
  • Jun 23, 2020Complaint2 findings · 1 harm
  • Aug 14, 2019Standard6 findings
Show the 1 earlier survey
  • Aug 20, 2018Standard8 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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