Sterling Care Riverside

In the surveyor’s words

From the most serious findings on record at Sterling Care Riverside, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF585Aug 12, 2026

  Based on record review and interview, it was determined that the facility failed to make readily available a place for written grievances to be submitted anonymously. This deficient practice has the potential to impact all the residents. The findings include:Facility policy : Resident and Family Grievances- Policy Explanation and Compliance Guidelines: 1. [NHA (Nursing Home Administrator #1] has been designated as the Grievance Officer and can be reached at [email address] . 3. Notices of resident's rights regarding grievances will be posted in prominent locations throughout the facility.6. Information on how to file a grievance or complaint will be available to the residents. Information may include, but is not limited to: a. […]

• No harm, potential for more than minimal, widespreadF908Aug 12, 2026

  Based on facility documents and interviews, it was determined that the facility failed to maintain the facility's emergency electrical power system (generator) to manufacturer's recommendations . This has the ability to affect all residents. The findings include:During an investigation of complaint #3075629, the surveyor became aware that the facility lost utility power on the evening of 7/4/26 at approximately 9 PM and the emergency generator failed to initiate backup power.During an interview on 8/10/26 at 3:36 PM, the NHA (Nursing Home Administrator) confirmed that there was a power outage on the evening of 7/4/26, in which the generator did not immediately come on.During an interview on 8/11/26 at 12:50 PM, MD (Maintenance Director) #4 also confirmed there was a utility power outage on… […]

• No harm, potential for more than minimal, widespreadF812Aug 25, 2025

  Based on observation and interview it was determined the facility failed to ensure sanitary practices were followed in accordance with professional standards for food service safety, and ensure the dishwasher reached adequate temperature according to the manufacturer's guideline. This was evident during the surveyor's tour of the facility's kitchen and 1 out of 1 nutrition room observed by the surveyor on the first floor of the facility during the survey. The findings include: 1. During the surveyor's tour of the facility's kitchen on 8/14/25 at 8:57AM the surveyor observed a closed container with a clear lid on it, of thickener powder in which a plastic handled scooper was observed laying within the thickener powder with the handle of the scooper touching the thickener powder. […]

• No harm, potential for more than minimal, patternF584Apr 6, 2023

  Based on a tour of the facility it was determined that the facility staff failed to ensure resident rooms were maintained in a homelike manner. This was evident as a result of random observations. The findings include: An environmental tour of the facility on 3/30/23 and 4/5/23 revealed: room [ROOM NUMBER] had a brown stain on the walls. The coaxle cable box was detached from the wall and hanging freely. Observation on 4/5/23 at 12:42 PM revealed that room [ROOM NUMBER] had a protective covering, door skin, coming off the door. The top left corner could be pulled away from door 2-4 inches revealing the adhesive backing material. The door to room [ROOM NUMBER] had its door skin partially detached from the door. This was observed on 4/5/23 at 12:49 PM. […]

• No harm, potential for more than minimal, patternF684Apr 6, 2023

  Based on observation, interview, and medical record review it was determined that the facility failed to 1.) provide a resident with prompt assistance for positioning and failed to ensure the resident had access to their call bell device (Resident #504) and 2.) failed to document complete assessments of residents when there was a noted change in condition (#305 and #506). This was evident for 1.) 1 of 2 residents reviewed for positioning, and 2.) 2 of 4 residents reviewed for change of condition during an annual survey. The findings include: 1. On 3/27/23 at 10:00 AM surveyors observed a call bell request for assistance from Resident #504. […]