Every finding on record at South Shore Nursing and Rehabilitation

Based on interview, record review, and review of the facility's transportation agreement, the facility failed to provide transportation services to 1 out of 1 sampled resident, Resident (R) 30. Record review revealed R30 had a scheduled computed tomography (CT) scan on 07/01/2025. However, the appointment was cancelled due to no transportation.The findings include:Review of R30's Face Sheet revealed the facility admitted the resident on 08/06/2021 with diagnoses of type 2 diabetes mellitus with no proliferative diabetic retinopathy without muscular edema bilateral, cerebrovascular disease, and unilateral inguinal hernia without obstruction or gangrene recurrent. Review of R30's quarterly Minimum Data Set [MDS], with an Assessment Reference Date (ARD) of 05/21/2025, revealed the facility assessed the resident to have a Brief Interview for Mental Status [BIMS] score of 15 of 15, indicating he was cognitively intact. Review of the facility's Transportation Agreement with [Name of Ambulance Company] revealed the resident was not eligible for transport for outpatient services for a CT scan.Review of R30's written statement from the Executive Director, dated 07/01/2025, revealed the resident was scheduled for a CT scan on 07/01/2025. Per the statement, the transportation became unavailable on 07/01/2025 due to the Maintenance Director calling off work; however, the facility had two other drivers available, the Executive Director and Central Supply personnel.Review of R30's Progress Note, dated 07/01/2025 at 1:05 PM and documented by nursing staff revealed, due to no transportation today, resident was rescheduled for CT scan at [name of facility] on 07/15/2025 at 8:30 AM.During an interview with R30 on 07/29/2025 at 11:14 AM, he stated he was frustrated with the facility. He stated he had a hernia and had no idea if the hernia was healing or making progress to being healed. He stated he had appointments cancelled by the facility due to staff calling off work, and there was no one able to transport him to his appointments.During an interview with Registered Nurse (RN) 2 on 07/31/2025 at 12:44 PM, she stated residents must qualify to be transported by the facility's contracted transportation company. She stated R30 was ambulatory and would not qualify to be transported by the facility's contracted transportation company. Therefore, she stated the facility was responsible for transporting R30 to all his appointments outside the facility. During an interview with the Maintenance Director on 07/31/2025 at 1:13 PM, he stated he was the main driving operator for the facility bus. He stated on 07/01/2025, he called off work due to not feeling well. He stated there were two other insured driving operators at the facility, the Executive Director and Central Supply personnel. During an interview with the Director of Nursing on 07/31/2025 at 1:31 PM, she stated the nurses scheduled appointments for the residents. She stated R30 was transported to appointments by the facility's bus. She stated on 07/01/2025 the Maintenance Director was scheduled to take R30 to his appointment, but the Maintenance Director called off work due to being ill. She stated the facility should always have a backup system in place to ensure all residents were being transported at all their scheduled appointments. She stated the facility was responsible for transporting R30 as he was ambulatory and required no assistance during transport. During an interview with the Executive Director on 07/31/2025 at 2:22 PM, she stated for a nonambulatory resident a nurse would contact the facility's contracted transportation company first to schedule an outside appointment for residents. She stated if a resident was ambulatory, the resident would be transported to their appointment by the facility's bus. She stated there were three insured drivers at the facility. She stated those insured drivers were the Maintenance Director, Central Supply personnel, and the Executive Director.

Based on observation, interview, record review, and review of the facility's policy, the facility failed to provide a safe, clean, comfortable, and homelike environment for 2 of 2 sampled residents, Resident (R) 30 and R45. Observations on 07/29/2025 and 07/30/2025 revealed R30 and R45 shared a room that was malodorous and smelled of urine, with gnats and flies in the room. The findings include:Review of the facility's policy titled, Safe and Homelike Environment, undated, revealed in accordance with resident's rights, the facility would provide a safe, clean, comfortable, and homelike environment, which allowed residents to use his or her personal belongings to the extent possible. This included ensuring the resident could receive care and services safely, and the physical layout of the facility maximized resident independence and did not pose a safety risk.Review of R30's Face Sheet revealed the facility admitted the resident on 08/06/2021 with diagnoses of type 2 diabetes mellitus with no proliferative diabetic retinopathy without muscular edema bilateral, cerebrovascular disease, and unilateral inguinal hernia without obstruction or gangrene recurrent. Review of R30's quarterly Minimum Data Set [MDS], with an Assessment Reference Date (ARD) of 05/21/2025, revealed the facility assessed the resident to have a Brief Interview for Mental Status [BIMS] score of 15 of 15, indicating he was cognitively intact. Review of R45's Face Sheet revealed the facility admitted the resident on 07/02/2025 with diagnoses of acute on chronic diastolic (congestive) heart failure, insomnia, and sick sinus syndrome.Review of R45's quarterly MDS, with an ARD of 07/09/2025, revealed the facility assessed the resident to have a BIMS score of 15 of 15, indicating he was cognitively intact. Observation on 07/29/2025 at 11:12 AM of R30's and R45's room revealed R30 lying on dirty bed sheets, with four flies on the bed sheets, a heavy presence of gnats flying around the room, and a strong odor of urine. Further observation revealed a clear tote with a white lid containing 13 opened soda cans, with flies and gnats heavily present. Additional observation revealed a personal refrigerator with a strong foul odor when opened which contained old food. Further observation revealed two empty milk cartons sitting on the shared sink with gnats landing and flying around the milk cartons. Observation on 07/30/2025 at 1:30 PM of R30's and R45's room revealed R30 lying on dirty sheets, with two flies flying around R30's genital area, a heavy presence of gnats flying around the room, and a strong odor of urine. During an interview with R30 on 07/29/2025 at 11:14 AM, he stated he did have flies, gnats, and an odor in the room he shared with R45. He stated when he allowed the staff to clean, they threw away or removed his personal belongings, and he did not like for those items to be thrown away or removed without his permission. He stated he drank soda from a can and placed the unrinsed can in a tote with a lid. He stated he did not think the cans being unrinsed was causing flies and gnats in his room. He stated he tried to wrap all the packages of food up in his room, so they did not cause a smell, mold, ants, flies, or gnats. During an interview with R45 on 07/29/2025 at 4:13 PM, he stated he was just admitted to the facility on [DATE], and he was placed in the room with R30. He stated he had spoken with staff to find him a clean room that was free from flies, gnats, and urine odor. He stated no staff member had come back to give him a response, so he had not said anything else. He stated the urine smell, cluttered environment, molded food, flies, and gnats were not a homelike environment and was not what he was comfortable living in. During an interview with Housekeeping Aide 1 on 07/31/2025 at 1:23 PM, she stated R30 was homeless before coming to the facility. She stated housekeeping could only clean R30's room when he went to take a shower. She stated R30 refused showers to keep housekeeping from cleaning his room. She stated aides, housekeeping, and other facility staff tried to reassure R30 he did not have to keep things in excess, and he could request anything at any time. She stated the flies, gnats, and smell of urine was affecting the roommate's well-being. She stated R30's room was scheduled for a deep clean every Wednesday to try and reduce the clutter, flies, gnats, and urine odor. During an interview with the Director of Nursing on 07/31/2025 at 1:31 PM, she stated she did not consider the room R30 and R45 shared as a homelike environment. She stated the room had a strong odor of urine and molded food, flies, and gnats were present in the room. She stated the facility had the room scheduled for a deep clean every Wednesday. During an interview with the Executive Director on 07/31/2025 at 2:22 PM, she stated she had a hard time trying to keep R30's and R45's room cleaned. She stated R30 did not like for his room to be cleaned. She stated even with him present in the room while housekeeping came in the room to clean, he did not like for the housekeeping aides to wipe surfaces or throw away old food, non-stored food, empty soda cans, or milk cartons. She stated she was unaware of R45 wanting to change rooms due to the unsanitary conditions and the strong smell of urine. She stated she did not consider the room shared with R30 and 45 as a homelike environment. She stated she had a discharge on this date (07/31/2025) and would move R45 to a new room. She stated if she was to get a new male admit she would have to place the new admit in the room with R30.

Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to maintain an effective infection prevention and control program to prevent infections for two (2) of eighteen (18) sampled residents (Resident #100 and Resident #101). Observation of the medication administration for Resident #100 and Resident #101 revealed the State Registered Nursing Assistant/Kentucky Medication Aide (SRNA/KMA) failed to don and doff (put on and take off/remove) appropriate Personal Protective Equipment (PPE) before and after the administration of medications for residents that were in quarantine. The findings include: Review of the facility's policy titled, COVID-19 Resident Policy, updated 08/2020, revealed when entering an isolation room, care team members should follow basic infection control practices between residents including hand hygiene, respiratory etiquette, using dedicated equipment, and cleaning and disinfecting shared equipment. Policy review additionally revealed that prior to entering an isolation room, healthcare workers should don gown, face mask, eye protection of either goggles or full-face shield, and gloves. Review of Resident #100's medical record revealed the facility admitted the resident, on 06/23/2021, with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #101's medical record revealed the facility admitted the resident, on 10/15/2021, with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Observation of medication administration by SRNA/KMA #2, on 11/09/2021 at 9:55 AM, revealed Resident #100 and Resident #101 were residing in the same room. This room had Transmission Based Precautions (TBP) signage. SRNA #2 donned gloves, standard surgical mask, but no eye protection, and no gown. She took a vital sign machine in the room to use the pulse oximeter for heart rate measurement. Upon completion, she doffed her gloves and washed her hands. SRNA/KMA #2 prepared medications and re-entered the room, again wearing a standard surgical mask and gloves, but no eye protection or gown. The signage on the door indicated the room was a yellow zone for droplet precautions (a type of TBP), requiring donning and doffing of PPE (N95 mask or approved KN95 mask, eye protection and gown) for each entry into the room. After SRNA/KMA #2 administered the medications, she sanitized her hands, but did not clean the vital sign machine. Interview with SRNA/KMA #2, on 11/09/2021 at 9:55 AM, revealed after use, she cleaned the equipment that she used. She stated since she had only needed a heart rate prior to medication administration, she did not use the blood pressure cuff or stethoscope, so she did not clean those items. She further stated isolation rooms sometimes had dedicated equipment that did not have to be cleaned every time they were used. Interview with the Assistant Director of Nursing/Infection Preventionist (ADON/IP), on 11/09/2021 at 2:10 PM, revealed that Resident #100, who went out of the facility for [CONDITION(S)], was not vaccinated, so he/she had remained in the yellow zone. She stated she expected staff to don proper Personal Protective Equipment (PPE) prior to entering any room that was in the yellow zone, including eye protection, an N95 or approved KN95 mask, gloves, and gown. She stated, prior to entering a yellow zone room for care, staff should don and doff PPE each time they cross the threshold, even if going in and out of the room multiple times in a short period of time. Interview with the Director of Nursing (DON), on 11/09/2021 at 5:04 PM, revealed Resident #100, who received [CONDITION(S)] was in the yellow zone in TBP due to being in and out of the facility to prevent infectious transmission. The DON further stated that, prior to entering a room with TBP, staff should don PPE in accordance with guidelines, doff PPE after providing care, and then wash hands prior to exiting, even if having just been in the room. She additionally stated multi-use equipment should be cleaned with purple top sanitizing wipes after each use. The DON stated the staff sometimes used dedicated equipment for residents with TBP, so cleaning after each use was not required in that case. She also stated that masks were recommended for yellow zone residents to wear, if out of the room. The DON stated she believed that risk of infection transmission existed with exposure from the resident who exited the facility frequently and returned. Interview with Licensed Practical Nurse (LPN) #3, on 11/10/2021 at 8:45 AM, revealed for rooms that had TBP, there should be a sign that designated what color zone and what PPE was required. She further stated that any staff member who crossed the threshold was expected to use precautions as defined by the level of isolation. Interview with SRNA #4, on 11/10/2021 at 9:12 AM, revealed for droplet precautions, staff must wear gown, gloves, and shoe covers. For newly admitted residents, she stated that quarantine required a mask, gown, and gloves. She also stated the PPE rack on the door had the necessary supplies, and the sign on the door outlined what was needed for that zone, but there was not always a sign. She further stated that training could be inconsistent on how long new admission quarantine was or other standards for isolation. She stated she felt she always had to ask for the necessary information with each resident. SRNA #4 stated she received report on residents, including whether or not they were on isolation, from the SRNA on the previous shift. She stated the facility used online training, and staff had training on PPE guidelines, as well as don/doff education. Interview with SRNA #6, on 11/10/2021 at 9:56 AM, revealed that staff received infection control training via in-service meetings and the on-line system. She further stated that she asked the DON if she had questions about requirements for rooms with TBP. SRNA #6 stated staff had to check off on the skill for donning/doffing PPE, and it was documented. She also stated that color coded signs on the door listed the level of isolation and what PPE was required, with the supplies (PPE) in the rack on the door. SRNA #6 stated staff were expected to don the necessary PPE before entering a room that had TBP's. She stated that the signage was usually in place and changed if the level of isolation changed. If having to leave the room and return, she stated staff were expected to doff PPE, wash hands, exit, then don PPE again before re-entering the room. She stated if she had questions about a resident's status, she would try to ask her nurse first, and if unavailable, would go to the DON. Interview with SRNA #3, on 11/10/2021 at 10:15 AM, revealed that signage was usually on the resident's door for the level of isolation and what PPE was required. She stated the expectation was that staff used appropriate PPE each time he/she entered the room for any reason. Additional interview with the ADON/IP, on 11/10/2021 at 12:00 PM, revealed her expectation was that all staff don PPE as outlined per the level of isolation any time they entered a room. If having to exit the room and return right away, she stated staff were expected to don and doff with both entries of the room, and this was important to reduce the risk of infection transmission. Additional interview with the Administrator, on 11/10/2021 at 2:59 PM, revealed the IP nurse was responsible for changing isolation signage as indicated, but aides should be getting report from the nurses about isolation status. She further stated her expectation was that staff would don appropriate PPE prior to entering a resident's room with TBP, doff PPE, and then wash hands prior to exiting the room. She additionally stated she would not want staff to go down the hall without doffing the contaminated PPE, and this was important for infection control to prevent transmission of infection.

Based on observation, interview, review of the Centers for Disease Control and Prevention's (CDC) Vaccine Storage and Handling, and review of the facility's policy, it was determined the facility failed to ensure drugs and biologicals stored in the facility were not expired; were labeled, and stored in accordance with currently accepted professional principles; and, failed to store medications according to appropriate environmental controls to preserve their integrity. Observation of the refrigerator in the medication room revealed boxes of [MEDICATION(S)] (influenza Vaccine) and [MEDICATION(S)] influenza vaccines and [MEDICATION(S)] vials (used to give the [MEDICATION(S)] skin test) were not stored properly. In addition, the air flow of the refrigerator was impeded because it was completely filled with medications and vaccines. The refrigerator thermometer was located on the door shelf and not inside the refrigerator. The findings include: Review of the Centers for Disease Control and Prevention's (CDC) Vaccine Storage and Handling, updated [DATE], revealed best practices for storage of vaccines included: 1) do not over-pack the refrigeration unit; 2) place vaccine packages in such a way that air could circulate through the compartment to promote airflow; 3) leave two (2) to three (3) inches between vaccine containers and the refrigerator wall; 4) do not use the top shelf, floor, or door for vaccine storage as the temperature in these areas may differ significantly from the temperature in the body of the unit. In addition, according to the CDC, if the device for measuring temperatures did not display minimum or maximum temperatures, then the device would have to be checked, with the recording of the current temperature, a minimum of two (2) times per day (at the start and end of the workday). Review of the facility's policy titled, Storage of Medication, revised [DATE], revealed medications and biologicals were to be stored safely, securely, and in an orderly manner. Observation of the medication room refrigerator, on [DATE] at 2:28 PM, revealed two (2) boxes of [MEDICATION(S)] influenza vaccine stored on the refrigerator door shelf. Also stored on the top shelf of the refrigerator door were several vials of [MEDICATION(S)] 5 [MEDICATION(S)] units/0.1 milliliter (ml)/1 ml [MEDICATION(S)] solution vials. Additionally, seven (7) boxes of [MEDICATION(S)] vaccines were kept up against the side of the refrigerator. Further observation, on [DATE] at 2:28 PM, revealed the thermometer was located on the refrigerator door. Additional observation of the medication room revealed three (3) large plastic bags hanging on an intravenous (IV) pole. The bags contained medications. One (1) bag was approximately twenty-five percent (25%) full. The second bag, which contained drugs was about fifty percent (50%) full. The third bag was packed and bulging with medications. Observation of the medication storage room, on [DATE] at 1:35 PM, revealed the vaccines and medications remained in the same arrangement as had been observed, on [DATE] at 2:28 PM. The refrigerator compartment was over-packed as previously observed. Additionally, the three large plastic bags, which contained medications, were still hanging on an intravenous (IV) pole. Interview with Licensed Practical Nurse (LPN) #2, on [DATE] at 2:28 PM, revealed it was the responsibility of the nursing staff to ensure medications were stored properly. She stated that any nurse on duty could receive the delivery of drugs from the pharmacy. Further interview revealed that the temperature of the medication refrigerator was monitored once daily. She stated she was unaware of any specific requirements for storing vaccines or [MEDICATION(S)] solution other than they were to be refrigerated. LPN #2 stated she did not know the recommended temperature range for storing vaccines. In addition, she stated she was not aware that vaccines and other medications should not be stored in shelving on the refrigerator door or why that would be harmful to the vaccine's efficacy (desired or intended result). LPN #2 was unable to explain why vaccines should not be stored against the side of the refrigerator or near the freezer. LPN #2 stated she did not receive education related to vaccine storage. Per the interview, LPN #2 stated it was essential to store medications and vaccines safely, per the manufacturer's recommendations and CDC guidelines, for the safety of the residents. Continued interview with LPN #2, on [DATE] at 2:28 PM, revealed that the medications stored in the bags hanging on the IV pole contained expired or discontinued medications. She stated that expired or discontinued medications were stored in the medication room, and the pharmacy picked them up when they made medication deliveries. She noted the pharmacy delivered medication two (2) to three (3) times daily. LPN #2 stated the pharmacy had already been to the facility at least one (1) time during her shift, but she was unsure why the medications had not been removed. Interview with the Director of Nursing (DON) and the Assistant Director of Nursing/Infection Preventionist (ADON/IP), on [DATE] at 4:28 PM, revealed the nursing staff was responsible for ensuring medications and vaccines were stored properly. The DON and ADON/IP stated they had not received education specific to vaccine storage and were not aware of the CDC's guidelines for the proper storage of refrigerated vaccines. Continued interview revealed they were not aware that medications should not be stored in the door of the refrigerator or up against the sides of the unit in such a way as to prevent proper airflow and temperature fluctuations. The DON and ADON/IP stated they randomly audited the medication carts, medication storage room, and the medication refrigerator to ensure the facility's medication storage policy was followed. However, they stated there was no audit documentation. The DON and the ADON/IP stated it was nursing's responsibility to monitor the temperature of the medication storage refrigerator. Further interview revealed temperatures were monitored once daily. In addition, both the DON and the ADON/IP stated they were unaware of current CDC guidelines that refrigerator units where vaccines were stored should be monitored at least twice daily, if the device did not display minimum or maximum temperatures. Continued interview with the ADON/IP, on [DATE] at 4:28 PM, revealed the nursing staff did not receive specific education related to medication and vaccine storage. Further interview revealed the ADON/IP's expectation was that all nursing staff follow the facility's policy and the CDC's recommendations related to medication and vaccine storage. The ADON/IP further stated that the importance of following regulations and recommendations was to ensure the integrity of drugs and vaccines and provide safe, quality care for all residents. Continued interview with the DON, on [DATE] at 4:56 PM, revealed she was aware of the three (3) bags of expired or discontinued medication that were in the medication storage room; however. However, she did not know why pharmacy had not removed the bags. The DON stated if an item was found to be expired, not labeled, and/or stored improperly, it was her expectation that nursing staff returned or discarded the medication according to the facility's policy. The DON further stated that following guidelines and recommendations was essential to safeguard medication and vaccine efficacy to ensure quality care was provided to residents. Interview with the Administrator, on [DATE] at 6:30 PM, revealed her expectation was for medications to be stored and labeled appropriately according to the facility's policy and CDC guidelines. Further interview revealed that it was her expectation that the nursing staff followed current procedures and protocols for medication storage. The Administrator further stated that this was important to ensure the efficacy of all medications and vaccines and to keep residents safe.

Based on observation, interview, and review of the facility's policy, it was determined the facility failed to ensure residents obtained needed oral surgery, following a routine dental appointment, for one (1) of eighteen (18) sampled residents (Resident #16). The findings include: Review of Resident #16's medical record revealed the facility admitted the resident, on 07/28/2020, with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #16's Summary Report from the dental medical group that provided dental care, dated 02/25/2021, revealed he/she had been seen by the Dentist, at which time the Dentist planned for the surgical removal of seven (7) teeth. Review of Resident #16's medical record revealed the facility did not obtain a follow-up appointment with an oral surgeon or the dental medical group to schedule Resident #16's tooth extractions. Observation of Resident #16, on 11/08/2021 at 1:42 PM, revealed the resident had several missing and broken teeth. Additionally, his/her front teeth appeared black and decayed. During the observation and interview with the resident, revealed that the resident's teeth were painful, especially when he/she tried to chew. Interview with the Social Services Director (SSD), on 11/09/2021 at 4:00 PM, revealed she had only been in this position for a few months. When interviewed related to the follow-up of the DMD's plan of care for Resident #16's tooth removal, she stated she did not know, but would look into the matter. Interview with Administrator, on 11/10/2021 at 11:46 AM, revealed the facility was working on securing a dental appointment for Resident #16 to have his/her teeth extracted. The Administrator stated that it was very difficult to find an oral surgeon willing to take residents that had Resident #16's health insurance. Per the interview, she stated that while it had been difficult to find treatment, the facility did not follow through to obtain an appointment to provide dental services for Resident #16. Interview with the SSD, on 11/10/2021 at 11:57 AM, revealed she had made several follow-up calls with the DMD since the matter had been brought to her attention. Additional interview with the SSD, on 11/10/2021 at 3:50 PM, revealed the facility dropped the ball on ensuring proper follow-up dental care. Additionally, the SSD stated the facility found a dental care office that was able to extract the resident's teeth at the facility, so the resident would not have to leave the facility for treatment. Further interview revealed the resident's appointment was made on 11/10/2021, during the survey. Interview with the Director of Nursing (DON), on 11/10/2021 at 2:48 PM, revealed it was her expectation for the nursing staff, along with other departments, to ensure residents obtained needed follow-up dental services. Interview with the Administrator, on 11/10/2021 at 2:54 PM, revealed it was her expectation for staff to ensure that residents received routine dental care and obtained needed follow-up services.

Based on observation, interview, record review, and review of the Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument (RAI) Manual, it was determined the facility failed to conduct a comprehensive and accurate assessment of each resident's functional capacity using the RAI for one (1) of eighteen (18) sampled residents (Resident #16). In the absence of the Social Service Director (SSD) and the Minimum Data Set (MDS) Coordinator, the facility utilized the Business Office Manager (BOM), who was not qualified to assess and complete the assessment for Resident #16. Review of Resident #16's Quarterly Minimum Data Set (MDS) Assessment, dated 08/30/2021, revealed the Brief Interview for Mental Status (BIMS) score, and sections C Cognitive Patterns; D Mood; and, E Behavior were not assessed. The findings include: Interview with the Director of Nursing, on 11/10/2021 at 2:15 PM, revealed the facility utilized the Resident Assessment Instrument (RAI) Manual 3.0, as a guideline for accuracy of assessments. Additionally, she stated the Assessment process included communication with licensed and non-licensed direct care staff members, face-to-face observations and assessment of residents, and review of the medical record. Review of the Centers for Medicare and Medicaid Services, Resident Assessment Instrument (RAI) Manual 3.0, dated October 2019, revealed the primary purpose of the MDS Assessment was to identify resident care problems; address resident problems in individualized care plans; and, monitor the quality of care provided to residents. Additional review revealed the Assessment should be an accurate reflection of the resident's status and be completed by staff qualified to assess relevant care areas are knowledgeable about the resident's status. Review of Resident #16's medical record revealed the facility admitted the resident on 07/28/2020, with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #16's Quarterly MDS assessment, dated 08/30/2021, revealed the Brief Interview for Mental Status (BIMS) score and sections C Cognitive Patterns; D Mood; and, E Behavior were not assessed. Review of the Social Services Progress Review for MDS Documentation, dated 08/30/2021, and signed by the Social Worker, on 09/10/2021, revealed the resident should have been assessed for the Brief Interview for Mental Status (BIMS), mood, behavior, emotional status, and psychosocial well-being. Interview with the Administrator, on 11/10/2021 at 2:54 PM, revealed during the period of Resident #16's Quarterly MDS Assessment, the Business Office Manager (BOM) was tasked with performing MDS assessments in the absence of the MDS Coordinator. Interview with the BOM, on 11/10/2021 at 3:15 PM, revealed she had a bachelor's degree in Business Management. She stated she was not a nurse and had not been formally trained to do MDS assessments. The BOM stated she had helped with admission and discharge planning, BIMS assessments, and Personal Health Questionnaire-9 (PHQ-9, a tool used to monitor the severity of depression and response to treatment) Assessments. She stated that before the former Social Services Director (SSD) left, she shadowed her for two (2) weeks. She stated she had not read any MDS manuals or taken formal training to prepare. Continued interview revealed she filled in for the SSD from May 2021 to September 2021. She stated that in the MDS Coordinator's absence, she would also consult with another Corporate Social Worker if she had any questions. Further interview revealed she could not recall Resident #16's MDS assessment. She stated that the MDS Coordinator, or the Director of Nursing (DON) would sign off on her assessments. Interview with the DON, on 11/10/2021 at 2:40 PM, revealed that normally the MDS Coordinator was responsible for assuring the accuracy of MDS Assessments; however, in her absence, the Regional MDS Coordinator filled in at times. During the interview, with the DON, related to the BOM's training and qualification to fill in for the SSD and MDS Coordinator in doing admission and discharge planning, BIMS Assessments, and PHQ-9 Assessments, the DON stated, I will check. However, the DON did not get back with the State Survey Agency (SSA) Surveyor on this point. Interview with the Administrator, on 11/10/2021 at 3:34 PM, revealed that the BOM helped with admission and discharge planning, BIMS Assessments, and PHQ-9 Assessments in the SSD's absence. When interviewed related to the BOM's training for this role, the Administrator stated that the BOM shadowed the former SSD; she had access to the RAI manual, and could always call the MDS Coordinator or ask the DON if she had questions or concerns.

Based on observation, interview, and record review, it was determined the facility failed to report allegations of abuse to the proper authorities, family, and physician for one (1) of eighteen (18) sampled residents (Resident #5). On 11/01/2021, it was alleged State Registered Nurse Aide (SRNA) #1 called Resident #5 a [OBSCENITY] while assisting the resident's roommate. However, a report of possible abuse was not made to the proper State agencies. The findings include: Review of the facility's policy titled, Abuse Policy, dated December 2020, revealed the facility would report any allegations or identified possible incidents of abuse to the appropriate agencies within timeframes as required by state and federal regulations. The policy did not state the required timeframe of within two (2) hours, if the allegation involved abuse or resulted in serious bodily injury, as per the regulation. Record review revealed the facility assessed Resident #5 on the Admission Minimum Data Set (MDS) Assessment, dated 08/16/2021 with a Brief Interview of Mental Status (BIMS) score of fifteen (15), which indicated no cognitive impairment. Observation and interview with Resident #5, on 11/09/2021 at 9:07 AM, revealed the resident was clean, well-groomed, and sitting on the side of a clean bed dressed in street clothes. Resident #5 stated about a week and a half ago (State Registered Nurse Aide) SRNA #1 started to turn his/her roommate by himself. Resident #5 stated he/she told SRNA #1 that Resident #300 needed the assistance of two (2) staff for turning. Resident #5 stated SRNA #1 jerked the curtain and pointed his finger at him/her and said, I'm the aide, shut up [OBSCENITY] . Continued interview revealed Resident #5 stated he/she told the Director of Nursing (DON) and the Social Worker about the incident. Review of Resident #300's Quarterly Minimum Data Set (MDS) Assessment, dated 08/26/2021, revealed the facility assessed the resident with a Brief Interview for Mental Status (BIMS) score of five (5) of fifteen (15). This score indicated the resident was cognitively impaired. Resident #300 was not interviewable. Telephone interview with SRNA #1, on 11/10/2021 at 1:30 PM, revealed he had never yelled at a resident. SRNA #1 stated he was adjusting the pillows on Resident #300's legs, when Resident #5 pulled the curtain and told him that Resident #300 needed the assistance of two (2) staff members. SRNA #1 stated he told Resident #5 to go to his/her side of the room. In addition, he stated he did not use improper language with Resident #5. Interview with the Director of Nursing (DON), on 11/10/2021 at 2:10 PM, revealed she was working at 9:40 PM on 11/01/2021 on the floor where Resident #300 resided. She stated Resident #5 reported SRNA #1 had yelled at her/him. She stated she questioned SRNA #1, and he stated he did not yell at Resident #5. The DON stated that Resident #5 sometimes got moody. She stated she did not hear any yelling, and she would have expected to have heard it if it had occurred, because she was close to the room occupied by Resident #5 and Resident #300. The DON stated she did tell the Administrator about the incident on the morning of 11/02/2021. She further stated, I would normally write a report, but I just didn't write a report. Interview with the Social Worker, on 11/09/2021 at 2:43 PM, revealed, on 11/08/2021 about 4:15 PM, Resident #5 told her that SRNA #1 told him/her to be quiet and called him/her a [OBSCENITY] . The Social Worker stated she told the Administrator of the allegation, on 11/08/2021 about 4:25 PM. Interview with the Administrator, on 11/10/2021 at 3:02 PM, revealed when she heard about an alleged abuse, it should be reported to the Ombudsman, physician, family, and Adult Protective Services. She stated she first heard about the incident with Resident #5 on 11/02/2021. She stated she was told SRNA #1 pointed his finger at Resident #5 and said to stay on her/his side of the curtain. She stated she talked to staff and asked if SRNA #1 had ever said anything mean to Resident #5. The Administrator stated she did not report the abuse on 11/02/2021 because it was reported to her that SRNA #1 was not rude to Resident #5, and staff denied SRNA #1 ever yelled at residents. However, the Administrator stated the alleged abuse should have been reported when it was first alleged by Resident #5.

Based on interview, record review, review of facility Policy and review of the Kentucky Board of Nursing (KBN) Advisory Opinion Statement (AOS) #14, it was determined the facility failed to ensure services provided meet professional standards of quality for (4) of twenty (20) sampled residents (Residents #32, #39, #43, and #47) Review of the Electronic Administration Record (EAR) (document which indicates the exact time the medication was signed as administered), revealed there was no documented evidence Insulin was signed as administered on schedule for the time period reviewed, 02/01/19 through 02/21/19, for Residents #32, #39, #43, and #47. The findings include: Review of the General Dose Preparation and Medication Administration Policy, dated 05/10/13, revealed staff would take all measures to administer medications within the timeframes and document necessary medicaton administration on appropriate forms. Review of the KBN, AOS #14, revised (MONTH) (YEAR), Roles of Nurses in the implementation of Patient Care Orders, revealed in accordance with Kentucky Revised Statutes (KRS) 314.021 (2), nurses are responsible and accountable for making decisions that are based upon the individual's educational preparation and current clinical competence in nursing and requires licensees to practice nursing with reasonable skill and safety. Further review revealed licensed nurses should administer medication and treatment as prescribed by the Physician, Physician Assistant, Dentist, or Advanced Practice Registered Nurse (ARNP). This includes preparing and administering medications in the prescribed dosage, route, and frequency. 1. Review of Resident #39's medical record revealed the facility admitted the resident on 01/16/19 with [DIAGNOSES REDACTED]. Review of the Monthly physician's orders [REDACTED]. Review of Resident #39's Electronic Medication Administration Record (EMAR), dated 02/01/19, revealed Humalog Insulin 100 unit/ML, 22 units was signed as administered on schedule at 7:00 AM. However, review of the Electronic Administration Record (EAR) (document which indicates the exact time the medication was signed as administered), revealed the medication was signed as administered on 02/01/19 at 12:36 PM, five (5) hours and thirty-six (36) minutes after the scheduled time by Registered Nurse (RN) #1. Review of the EMAR, dated 02/06/19, 02/07/19, 02/08/19, 02/11/19, 02/12/19, 02/14/19, and 02/15/19, revealed Basaglar Insulin 100 Unit/ML, 20 units was signed as adminsitered on schedule at 8:00 PM. However, review of the EAR, revealed on 02/07/19, the Insulin dose was signed as administered at 10:25 PM; on 02/07/19, the Insulin dose was signed as administered at 11:20 PM; on 02/08/19, the Insulin dose was signed as administered at 9:34 PM; on 02/11/19, the Insulin dose was signed as administered at 10:39 PM; on 02/12/19, the Insulin dose was signed as administered at 9:54 PM; on 02/14/19, the Insulin does was signed as administered by Licensed Practical Nurse (LPN) #1 at 10:32 PM; and on 02/15/19, the Insulin dose was signed as administered at 10:33 PM. The Basaglar Insulin was signed as administered up to three (3) hours and twenty (20) minutes later than scheduled for the month of (MONTH) 2019. Review of the EMAR, dated 02/17/19, revealed the Admelog [MEDICATION NAME] 100 Unit/ML, 22 units was signed out at 7:00 AM. However, review of the EAR, revealed on 02/17/19, the Insulin dose was signed as administered at 8:21 AM, one (1) hour and twenty-one (21) minutes later than scheduled. 2. Review of Resident #47's medical record revealed the facility readmitted the resident on 01/31/19 with [DIAGNOSES REDACTED]. Review of physician's orders [REDACTED]. Review of Resident #47's EMAR, dated 02/07/19, 02/11/19, and 02/15/19, revealed the [MEDICATION NAME] Flextouch 100 Units/ML, 62 units was signed as administered on schedule at 9:00 PM. However, review of the EAR, revealed the medication was signed as administered on 02/07/19 at 11:32 PM; on 02/11/19 at 11:24 PM; and on 02/15/19 at 12:22 PM. The [MEDICATION NAME] Insulin was signed off as administered up to three (3) hours and twenty-two (22) late for the month of (MONTH) 2019. 3. Review of Resident #43's medical record revealed the facility readmitted the resident on 11/28/18 with [DIAGNOSES REDACTED]. Review of the Monthly physician's orders [REDACTED]. Review of Resident #43's EMAR dated 02/02/19, 02/15/19, 02/16/19, revealed the [MEDICATION NAME] 18 mg/3 ml pen, 1.2 mg was signed as administered as scheduled at 7:00 AM. However, review of the EAR, revealed on 02/02/19, the medication was signed as administered at 8:17 AM; on 02/15/19, the medication was signed as administered at 8:24 AM, and on 02/16/19, the medication was signed as administered at 8:28 AM. Per the EAR, the [MEDICATION NAME] Insulin was signed as administered up to one (1) hour and twenty-eight (28) minutes late for the month of (MONTH) 2019. Review of Resident #43's EMAR dated 02/01/19, 02/07/19, 02/08/19, 02/12/19, and 02/15/19, revealed the [MEDICATION NAME] Insulin 100 unit/ml, 15 units was signed as administered as scheduled at 8:00 PM. However review of the EAR, revealed on 02/01/19, the Insulin dose was signed as administered at 10:59 PM; on 02/07/19, the Insulin dose was signed as administered at 9:22 PM; on 02/08/19, the Insulin dose was signed as administered by LPN #1, at 9:33 PM; on 02/12/19, the Insulin dose was signed as administered at 9:26 PM; and on 02/15/19 the Insulin dose was signed as administered at 9:24 PM. The [MEDICATION NAME] Isulin was signed as administered up to two (2) hours and fifty-nine (59) minutes after the scheduled time for the month of (MONTH) 2019. Review of the EMAR dated 02/15/19, and 02/06/19, revealed the Humalog 100 units/ml, 6 units, was signed as administered as scheduled at 7:00 AM and 5:00 PM. However, review of the EAR, revealed on 02/15/19, the 7:00 AM dose was signed as administered by RN #1 at 8:24 AM; and the 5:00 PM insulin dose was signed as administered at 6:41 PM. Also, on 02/16/19, the 7:00 AM insulin dose was signed as administered at 8:28 AM. The Humalog Insulin was signed as administered up to one (1) hour and twenty-eight (28) minutes later than the scheduled time. 4. Review of Resident #32's medical record revealed the facility readmitted the resident on 12/22/17, with [DIAGNOSES REDACTED]. Review of the Monthly physician's orders [REDACTED]. Review of Resident #32's EMAR, dated 02/01/19, 02/02/19, 2/03/19, 02/06/19, 02/07/19, and 02/17/19, revealed [MEDICATION NAME] 100 units/ml, 8 units, was signed as administered on schedule at 7:00 AM, 11:00 AM, and 5:00 PM. However, review of the EAR, revealed on 02/01/19 the 11:00 AM Insulin dose was signed as administered by RN #1 at 12:34 PM; on 02/02/19 the 7:00 AM insulin dose was signed as administered at 8:31 AM; on 02/02/19, the 5:00 PM Insulin dose was signed as administered by RN #1, at 6:25 PM; on 02/03/19, the 7:00 AM Insulin dose was signed as administered at 8:40 AM; on 02/06/19, the 7:00 AM Insulin dose was signed as administered at 8:51 AM and the 11:00 AM Insulin dose was signed as administered at 12:27 PM by RN #1; on 02/07/19, the 7:00 AM Insulin dose was signed as administered at 10:35 AM by RN# 1; on 02/17/19, the 11:00 AM Insulin dose was signed as administered at 12:36 PM by RN #1, and the 5:00 PM dose was signed as administered at 7:52 PM by RN #1. The [MEDICATION NAME] Insulin was signed as administered up to three (3) hours and thirty-five (35) minutes late for the Month of (MONTH) 2019 for Resident #32. Review of Resident #32's EMAR, dated 02/05/19, 02/08/19, 02/11/19, 02/12/19, 02/15/19, 02/18/19, and 02/20/19, revealed the [MEDICATION NAME] 100 unit/ml, 18 units was signed as administered on schedule at 8:00 PM. However review of the EAR, revealed on 02/05/19, the Insulin dose was signed as administered at 9:35 PM; on 02/08/19, the Insulin dose was signed as administered at 9:32 PM; on 02/11/19, the Insulin dose was signed as administered at 11:28 PM; on 02/12/19, the Insulin dose was signed as administered at 11:20 PM; on 02/15/19, the Insulin dose was signed as administered at 9:57 PM; on 02/18/19, the Insulin dose was signed as administered at 9:39 PM; and on 02/20/19, the Insulin dose was signed as administered on 02/21/19 at 12:10 AM. The [MEDICATION NAME] was signed as administered up to four (4) hours and ten (10) minutes later than the scheduled time for the month of (MONTH) 2019. Interview on 02/21/19 at 11:00 AM, with Registered Nurse (RN) #1, revealed she administered Insulin as ordered on time to Residents #32, #39 and #43; however, after she administered the Insulin, she would forget to click the box on the EMAR to indicate the insulin was administered. She stated, later at the end of the shift, she checked the EMAR and there would be a red banner that lit up indicating the Insulin was not documented as given. She stated that prompted her to go ahead and document the Insulin as administered. Further interview revealed she should have signed the EMAR directly after she administered the Insulin, as per professional standards. Interview on 02/21/19 at 2:31 PM, with Licensed Practical Nurse (LP) #2, revealed facility policy required medications to be administered on time and as scheduled. Per interview, she administered Resident #39 and #43's Insulin at the scheduled time and she should have immediately clicked the box on the EMAR to indicate the Insulin was administered. However, she stated due to interruptions with the current level of resident care needs, she sometimes was unable to document the Insulin directly after administration of the medication. Further interview revealed she checked the EMAR during the shift and at the end of the shift to ensure all medications were signed off. Interview on 02/21/19 at 4:03 PM, with the Director of Nursing (DON), revealed the Electronic Medication Administration Record (EMAR) turned yellow when it was time to administer a medication. Per interview, the nurse was to check the box and and add the blood sugar level before the Insulin was drawn up to be administered. The nurse was to check another box to indicate the medication was administered. She stated if the Insulin was administered late, or not documented as administered on time, the nurse was to document on the EMAR the reason the Insulin was not given or the reason the the Insulin was not documented as administered on time. Per interview, the EMAR would indicate by a red flag if a medication had not been checked as administered within the scheduled administration period. Continued interview, revealed per standards of practice, nurses should sign off on the EMAR, to indicate the medication was given directly after the medication was administered. Interview on 02/21/19 at 4:36 PM, with the Administrator, revealed nursing staff was to document medications as administered immediately after administration of the medications, as per policy, and as per professional standards of care. Interview on 02/21/19 at 5:45 PM, with the Medical Doctor, revealed she would rather have nursing staff check the residents' blood sugars and give insulin on time than to worry about having to document the Insulin was given on time. She further stated she did not understand why the documentation would be a big concern.

Based on observation, interview, and record review, it was determined the facility failed to provide an ongoing program to support residents in their choice of activities, both facility sponsored and individual activities for one (1) of one (1) sampled resident reviewed for activities out of a total sample of twenty (20) residents (Resident #13). The facility failed to provide Resident #13 with resident centered one (1) on one (1) activities to meet the interests and support the resident's physical, mental, and psychosocial well being. The findings include: Interview with the Activity Director on 02/21/19 at 9:03 AM, revealed there was no facility activity policy. Review of the facility Job Description titled Activities Director Responsibilities, undated, revealed the Director was responsible for the development of the activities component of the Comprehensive Assessment and for the development of goals and approaches individualized to match the skills, abilities, and interests and preferences of each resident. The job description further stated the Director was responsible for contributing, directing, or delegating Care Plan goals and approaches individualized to the resident. Review of Resident #13's medical record revealed the facility admitted the resident on 01/07/15 and readmitted the resident on 12/11/18 with [DIAGNOSES REDACTED]. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] and the Significant Change MDS assessment dated [DATE], revealed the facility assessed the resident as having both short and long term memory loss. Further review revealed the resident was unable to be interviewed for Activity Preferences. Review of Resident #13's Comprehensive Care Plan initiated 12/11/18, revealed a problem defined as no involvement in group activities. The goal stated the resident would have weekly one (1) on one (1) visits and participate in one (1) on one (1) activities that are brief or nonfatiguing with a target date of 03/23/19. Approaches included: initiation of conversation with the resident, visits by the activity aide, one (1) on one (1) visits with the resident in the room and encourage resident to observe specific or designated activity for brief time, and respect for the resident's choice in regards to limited or no activities. Review of the Activity Participation Roster, dated 07/16/18 through 02/21/19, revealed the resident received one (1) activity in (MONTH) on 07/28/18, four (4) activities in August, (YEAR), three (3) activities in (MONTH) (YEAR), no activities in (MONTH) (YEAR), and one (1) activity in (MONTH) 2019. The activities which were documented as the resident actively participating included watching television or movies with the exception of one (1) occasion where music was the activity. Review of the Activity Departmental Notes, dated 12/11/18 through 02/11/19, revealed Resident #13 received no activities from 12/21/18 through 01/20/19. Further review revealed on 02/08/19, the resident received a Valentine balloon as an activity and on 02/11/19 the resident looked at a nature book with the Activity Director. No further activities were provided through 02/21/19 in accordance with the Care Plan goal of one (1) weekly individual activity for the resident nor were any refusals documented. Observation of Resident #13 on 02/19/19 at 3:39 PM, revealed the resident was in a four (4) bed room accommodation. This resident was in bed with his/her eyes closed. There was a new recliner with the manufacturer's tags still attached and a television at the bedside. Observation on 02/20/19 at 11:47 AM, revealed Resident #13 was in bed with his/her glasses on and eyes closed. Interview on 02/21/19 at 9:03 AM, with the Activity Director, revealed Resident #13 preferred activities in his/her room. She further stated the resident had a new recliner and television in the room. However, she stated she never observed either in use, although she knew the resident liked to watch Westerns on the television. Per interview, Resident #13 preferred individual activities which she provided. Further interview with the Activity Director, on 02/21/19 at 1:22 PM, revealed she kept a log of all activities for each resident. She stated she completed Activities Care Plans and accuracy of the Care Plan goals and interventions as well as following the interventions was important to ensure the resident's well being. Further interview revealed she was aware Resident #13's Activities Care Plan specified the resident would participate in one (1) weekly individual activity. However, she stated she failed to adequately document individual activities for this resident and could not verify weekly activities were provided to Resident #13. She further stated the resident refused to participate in activities on occasion, but she failed to document the refusals. Interview with the Administrator, on 02/21/19 at 4:33 PM, revealed it was her expectation residents receive preferred Activities of interest on a consistent basis for their well-being. Further interview revealed it was the Activities staff's responsibility to ensure the Activity Care Plan approaches were carried out for each resident. The Administrator further stated it was her expectation any activities in which the resident participates was documented. Per interview, documentation of services provided was an important part of communication to ensure services were delivered and residents achieved their maximum potential.

Based on observation, interview, record review, and review of the Centers for Medicare and Medicaid Services, Resident Assessment Instrument (RAI) Manual 3.0, dated (MONTH) (YEAR), it was determined the facility failed to implement services as outlined in the Comprehensive Care Plan for one (1) of twenty (20) sampled residents (Resident #13). There was no documented evidence the facility implemented Resident #13's Activities Care Plan related to one (1) on one (1) visits/activities in order to meet the interests and support the resident's physical, mental, and psychosocial well being. The findings include: Interview with the facility Activity, on 02/21/19 at 9:03 AM, revealed there was no facility activity policy. Review of the facility Job Description titled Activities Director Responsibilities, undated, revealed the Director was responsible for the development of the activities component of the Comprehensive Assessment and for the development of goals and approaches individualized to match the skills, abilities, and interests and preferences of each resident. The job description further stated the Director was responsible for contributing, directing, or delegating Care Plan goals and approaches individualized to the resident. Review of the Centers for Medicare and Medicaid Services, Resident Assessment Instrument (RAI) Manual 3.0, dated (MONTH) (YEAR), revealed the Comprehensive Care Plan is an interdisciplinary communication tool and must include measurable objectives and time frames and must describe the services to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Further review revealed the services provided or arranged must be consistent with each resident's written Plan of Care. Review of Resident #13's clinical record revealed the facility admitted the resident on 01/07/15 and readmitted the resident on 12/11/18 with [DIAGNOSES REDACTED]. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] and the Significant Change MDS assessment dated [DATE], revealed the facility assessed Resident #13 as having both short and long term memory loss. Further review revealed the resident was unable to be interviewed related to Activity Preferences. Review of Resident #13's Comprehensive Plan of Care, initiated 12/11/18, revealed a problem defined as no involvement in group activities. The goal revealed the resident would have weekly one (1) on one (1) visits, and would participate in one (1) on one (1) activities that are brief or nonfatiguing with a target date of 03/23/19. The approaches included: initiation of conversation with the resident, visits by the activity aide and encourage to observe specific or designated activity for brief time, one (1) on one (1) visits with the resident in the room, and respect for the resident's choice in regards to limited or no activities. Review of Resident #13's Activity Participation Roster, dated 07/16/18 through 02/21/19, revealed the resident received one (1) activity in (MONTH) on 07/28/18, four (4) activities in August, (YEAR), three (3) activities in (MONTH) (YEAR), no activities in (MONTH) (YEAR), and one (1) activity in (MONTH) 2019. The activities which were documented as the resident actively participating, included watching television (TV) or movies with the exception of one (1) occasion where music was the activity. Review of Resident #13's Activity Departmental Notes, dated 12/11/18 through 02/11/19, revealed no documentation related to activities from 12/21/18 through 01/20/19. Continued review revealed on 02/08/19, the resident received a Valentine balloon as an activity and on 02/11/19 the resident looked at a nature book with the Activity Director. However, no further activities were provided through 02/21/19 in accordance with the Care Plan goal of one (1) weekly one (1) on one (1) visit/individual activity for the resident nor were any refusals documented. Observation of Resident #13, on 02/19/19 at 3:39 PM, revealed he/she was in a four (4) bed room accommodation. The resident was in bed with his/her eyes closed. Further observation revealed there was a new recliner with the manufacturer's tags still attached and a television at the bedside. Observation on 02/20/19 at 11:47 AM, revealed Resident #13 was in bed with his/her glasses on and eyes closed. Interview on 02/21/19 at 9:03 AM, with the Activity Director, revealed Resident #13 preferred one (1) on one (1) activities in his/her room. She further stated she never observed the resident to watch TV in his/her room, although the resident did like Westerns. Per interview, the resident did have a new recliner in her/his room; however, she had never seen the resident sitting in the recliner. Further interview revealed Resident #13 preferred individual activities which she provided. Further interview with the Activity Director, on 02/21/19 at 1:22 PM, revealed she kept a log of all activities for each resident, and she was also responsible for completing the Activities Care Plans for the residents. Continued interview revealed she was aware Resident #13's Activities Care Plan specified the resident would participate in one (1) weekly individual activity. However, she stated she did not document all individual activities for this resident and could not verify weekly activities were provided to Resident #13. She further stated the resident refused to participate in activities on occasion, but she failed to document the refusals. Additional interview revealed it was important to implement the Activities Care Plan and there should have been documented evidence Resident #13's Care Plan was implemented related to at least one (1) individual activity per week. Interview with the Administrator, on 02/21/19 at 4:33 PM, revealed it was her expectation residents receive preferred Activities of interest a per their Comprehensive Care Plan. Further interview revealed it was the Activities staff's responsibility to ensure the Activity Care Plan approaches were followed for each resident. The Administrator further stated it was her expectation any activities in which the resident participates was documented because documentation of services provided was an important part of communication to ensure services were delivered and residents achieved their maximum potential.

Based on interview, record review, and review of facility's Policy, it was determined the facility failed to provide written information to the resident or representative related to the Bed-hold policy at the time of transfer for one (1) of twenty (20) sampled residents (Resident #35). The facility obtained a Provider's Order to transfer Resident #35 to an acute care facility for evaluation following a change in condition on 11/26/18; however, there was no documented evidence the facility provided the resident or the resident's representative written information related to the facility's Bed-hold Policy at the time of transfer. The findings include: Review of the facility's Policy titled Bed Hold Policy dated 11/01/16, revealed the facility would hold a resident's bed during temporary hospitalization or therapeutic leave. The Policy stated the facility would provide the Bed Hold Policy to either the resident or the resident representative prior to transfer. The Policy did not provide guidelines for who was responsible for providing the Bed Hold Policy to the resident or resident representative at the time of transfer. Review of Resident #35's medical record revealed the facility admitted the resident on 05/26/18 with [DIAGNOSES REDACTED]. Review of the Quarterly Minimum Data Set (MDS) Assessment , dated 11/02/18, revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of fifteen (15) out of fifteen (15) indicating the resident was cognitively intact. Review of the facility Bed Hold Request Form, undated, revealed, at the time of admission on 05/26/18, Resident #35 was provided with information regarding the daily rate for a bed hold. Resident #35 signed the document at the time of admission. Review of the medical record revealed Resident #35 was transferred to the hospital on [DATE] for treatment of [REDACTED]. However, there was no documented evidence the resident or the family representative received a Bed-hold notice at the time of transfer to the hospital on [DATE]. Review of the facility document titled, Resident Status History List dated 02/21/19, revealed Resident #35 had a Bed-hold in effect from 11/26/18 through 11/27/18. Interview with the Social Worker, on 02/21/19 at 3:15 PM, revealed she did not manage bed holds. She further stated the Business Office managed the bed holds for the residents. Interview on 02/21/19 at 3:32 PM, with the Business Office Manager, revealed she provided residents with Bed- hold notices at the time of admission to the facility and then again at the time of transfer. She further stated if she was not in the facility at the time of transfer, the nursing staff was responsible for providing the Bed-hold notice to the resident. She was unable to locate a copy of the Bed-hold notice for Resident #35 for the 11/26/18 transfer. Interview with the Director of Nursing (DON), on 02/21/19 at 9:58 AM and 2:56 PM, revealed nursing did not provide Bed-hold notices to residents at the time of transfer. She stated nursing's role was to notify the Business Office when a transfer occurred. Further interview revealed the Business Office managed the Bed- hold process following nursing notification of a transfer. Interview with the Administrator, on 02/21/19 at 4:47 PM, revealed the Business Office or the Social Worker provided the Bed-hold notice at the time of admission to the facility and the nursing staff provided the Bed-hold notice at the time of transfer. The Administrator further stated there was a miscommunication regarding who should have provided the Bed-hold notice at the time of transfer for Resident #35 on 11/26/18. Further interview revealed Resident #35 was his/her own person and could have signed the Bed-hold notice at the time of transfer if it had been provided.

Based on observation, interview, and review of facility Policy, it was determined the facility failed to provide food that is at a safe and appetizing temperature for two (2) of twenty (20) sampled residents (Residents #18 and #32). Observation of the lunch meal service in the diningroom on 02/20/19, revealed Resident #18 and Resident #32, who required assistance with feeding, were served their lunch trays at 11:45 AM, and the covers were removed from their plates. However, the residents were not assisted with their meals until 12:15 PM, thirty (30) minutes later. Observation of food temperatures for Resident #32's meal tray at 12:15 PM, when staff sat down to feed the resident, revealed the hot foods on the plate were not at point of service, as per facility policy. The findings include: Review of the facility Policy titled Minimum Temperature at Point of Service dated 08/01/12, revealed the minimum temperature of hot foods at point of service was one hundred twenty (120) degrees Fahrenheit. Review of Resident #32's medical record revealed the facility admitted the resident on 12/22/17 with [DIAGNOSES REDACTED]. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) of Zero (0) out of fifteen (15) indicating severe cognitive impairment. Continued review revealed the facility assessed the resident as requiring one (1) person assist for eating. Review of Resident #18's medical record revealed the facility admitted the resident on 02/07/17 with [DIAGNOSES REDACTED]. Review of the Quarterly MDS assessment dated [DATE], revealed the facility assessed the resident as having a BIMS of Zero (0) out of fifteen (15) indicating severe cognitive impairment. Continued review revealed the facility assessed the resident as requiring one (1) person assist for eating. Observation on 02/20/19 at 11:53 AM, revealed two (2) State Registered Nursing Assistants (SRNAs) were serving the residents in the dining room with the Dietary Manager assisting. Continued observation revealed SRNA #1 placed Resident #32's meal tray on the table in front of the resident, removed the lid off the plate at 11:45 AM, and then continued to assist other residents with their meals. Resident #32 did not attempt to feed self. Further observation on 02/20/19, revealed SRNA #2 placed Resident #18's meal tray on the table in front of the resident, removed the lid off the plate at 11:45 AM, and then continued to assist other residents with their meals. Resident #18 did not attempt to feed self. Interview on 02/20/19 at 12:07 PM, with the Dietary Manager (DM), revealed staffing for the dining room varied daily. Per interview, there were two (2) to four (4) SRNAs available to assist with passing trays and feeding residents in the dining room. The DM further stated the point of service temperature for hot foods was one hundred-twenty (120) degrees Fahrenheit, and the facility utilized heated plates to maintain hot food longer. Additional observation revealed Resident #18 and Resident #32's food remained uncovered; however, the residents were not assisted with their meals until 12:15 PM, thirty (30) minutes later. At 12:15 PM, SRNA #1 and SRNA #2 started to feed Resident #18 and Resident #32. Observation on 02/20/19 at 12:15 PM, revealed the DM tested Resident #32's meal tray for food temperature. The temperature for puree food meat was one hundred-seventeen (117) degrees Fahrenheit; the temperature for puree bread was ninety (90) degrees Fahrenheit; the temperature for puree vegetable was one hundred-seven degrees (107) Fahrenheit; and the temperature for puree rice was one hundred-five (105) degrees Fahrenheit. Resident #32 was offered a new lunch tray. The DM acknowledged Resident 32's hot foods on his/her meal tray were not at point of service temperatures. Further interview revealed she conducted test trays at intervals and the hot foods would hold for about twenty-five (25) minutes if the food remained covered. Interview on 02/21/19 at 11:21 AM, with SRNA #1, revealed the number of SRNAs to assist in the dining room for meals varied daily. SRNA #1 stated at least two (2) SRNAs would pass trays and offer soup and beverages in the dining room and then other SRNAs would come to the dining room to assist when hall trays were passed. Further interview revealed the nurse would sometimes assist at meal times if asked; however, the nurse was not always available. SRNA #1 stated she did not ask the nurse for assistance in the dining room on 02/20/19 at the lunch meal service because she could see the nurse was busy. Interview on 02/21/19 at 3:59 PM, with the Director of Nursing (DON), revealed the acuity level of the residents determined the amount of staff needed and available to assist residents. Per interview, it was her expectation for the residents' food to remain covered to maintain the proper temperature until residents could receive necessary assistance with the meal. Further interview revealed hot food temperatures should be at point of service at the time residents were assisted with feeding. The DON stated the SRNAs should ensure residents were assisted with meals in a timely manner before the food got cold, and they could ask the nurses for assistance at mealtimes if needed. Interview on 02/21/19 at 4:31 PM, with the Administrator, revealed it was her expectation for food to remain covered for a resident who required assistance with feeding until staff was available to assist the resident. Further interview revealed food should be served at proper point of service temperatures.

Based on interview and record review, it was determined the facility failed to have an effective system in place to ensure the code status and or Advance Directive was accurately reflected for one (1) of fourteen (14) residents, Resident #21. Review of Resident #21's hard copy medical records revealed the resident was admitted by the facility on [DATE]. Continued review revealed Resident #21 had a green code status sheet located in the front of the chart with Full Code typed on it, along with the resident's name and date of birth. However, the Physician Orders, Comprehensive Care Plan, and Baseline Care Plan all revealed a Do Not Resuscitate code status. The findings included: Interview on [DATE] at 11:17 AM, with the Administrator, revealed the facility had no specific Advance Directive policy. Interview on [DATE] at 3:18 PM, with the Director of Clinical Operations, revealed the facility used federal regulations regarding Advance Directives and had no specific policies. Per interview, the facility used the Resident Assessment Instrument (RAI) Version 3.0 Manual dated [DATE] for their Advance Directives procedure. Review of RAI Version 3.0 Manual, subsection CH 4: CAA Process and Care Planning, pages ,[DATE] through ,[DATE], provided by the facility, dated [DATE], revealed the section addressed the Comprehensive Care Plan. Further review revealed, there was no documented evidence of a written description of the facility's policies to implement Advance Directives and applicable State law. Review of Resident #21's medical records revealed the facility admitted the resident on [DATE] with [DIAGNOSES REDACTED]. Review of Resident #21's hard copy medical record located at the nurse's station revealed a green sheet of paper located inside the front cover of the resident's chart stating Full Code, the resident's name, and the resident's date of birth. However, further review of the hard copy medical record revealed a Request to Decline Cardiopulmonary Resuscitation (CPR) Form, dated [DATE] and signed by the resident, revealing the resident did not desire CPR measures to be taken. Continued review revealed, a Kentucky Emergency Medical Services (EMS) Do Not Resuscitate (DNR) Order Form, dated [DATE] and signed by the resident, located under the Advanced Directives Tab. Review of Resident #21's electronic admission Department Notes, dated [DATE] and electronically signed by Licensed Practical Nurse (LPN) #3, revealed resident's code status upon admission to the facility to be DNR. Review of Resident #21's Monthly Physician Orders, dated [DATE], revealed a physician order [REDACTED]. Review of Resident #21's Admission Interim Care Plan, dated [DATE], revealed the resident's code status to be hand-written as Full Code; however, Full Code was crossed out with a single line through Full Code and DNR was handwritten beside of it without a date the change was made or initials of staff who made the correction. Further review of Resident #21's Comprehensive Care Plan, initiated on [DATE], revealed the resident's code status to be a DNR. The goal stated the resident's wishes would be honored per the resident and family wishes, with a date of [DATE] under the goal. Interview, on [DATE] at 10:49 AM with LPN #1, revealed if a resident was found unresponsive, a nurse would check the resident's code status herself by looking in the hard copy medical record. She stated she would look at the green or red code status sheet in the front of the chart and also under the Advanced Directive tab. Continued interview revealed, if the green or red code status sheet in the front of the chart did not match the code status under the Advanced Directive tab, she would go by the signed advanced directive form since it was signed by the resident or family and would honor the resident's wishes. Further interview revealed there could be a potential negative outcome if the code status forms do not match. She stated a resident could possibly receive CPR when that was not their wish. Interview on [DATE] at 10:54 AM, with Social Services, revealed she was not responsible for placing the red and green code status sheets in the front of the chart; however, she does check the code status of each resident monthly and occasionally will audit the charts in between. Continued interview revealed she audits the code status in the hard copy medical record by comparing the physician's orders [REDACTED]. She stated there could possibly be a negative outcome if a resident's code status was put in the medical record wrong. She stated a resident could possibly receive CPR when that was not his/her wish or vice versa. Interview, on [DATE] at 11:01 AM with LPN #2, revealed she would look in a resident's hard copy medical record under the Advanced Directive tab to check a resident's code status. She stated she would never look at the red or green code status sheet in the front of the chart. Continued interview revealed it was her responsibility to place the green and red code status sheets in the front of the resident's chart. She stated she does this upon admission. Further interview revealed she looks at the admission physician orders [REDACTED]. Per interview, the green color was for Full Code and the red color was for DNR. Additional interview revealed, when a new advanced directive was obtained by Social Services, they were supposed to let her know so she can change the red or green color code status sheet in the front of the chart to reflect the correct code status. She stated she would like to say there would not be any chance of a negative outcome if the code status sheet in the front of the chart did not match the signed advanced directive form because every nurse was educated to look at the signed advanced directive form to verify a resident's code status. Interview on [DATE] at 8:56 AM with LPN #3, revealed she looks in the resident's chart under the Advanced Directive tab herself to verify a resident's code status and not at the red or green code status sheet in the front of the chart. Interview on [DATE] at 8:56 AM with LPN #4, revealed she would look in the resident's chart under the Advanced Directive tab to verify a resident's code status and not at the red or green code status sheet in the front of the chart. She stated she would verify code status herself and not have an aide look in the chart for her. Interview on [DATE] at 11:48 AM, with the Nurse Educator, revealed nurses are educated to look at the actual signed advanced directive form in the resident's hard copy medical record to verify a resident's code status and not the green or red code status sheets in the front of the chart. Interview on [DATE] at 2:05 PM, with the Minimum Data Set (MDS) Coordinator, revealed nurses manually enter a resident's code status into the computer upon admission after Social Services gets all the appropriate forms signed from the resident or resident's family. She stated the admission nurse completes the interim care plan upon admission. Continued interview revealed care plans are based on physician orders, electronic medication administration records (MARs), electronic treatment administration records (TARs), and handwritten physician orders. Further interview revealed code status care plans are based on the signed advanced directive form for each resident. Interview on [DATE] at 2:14 PM, with LPN #3, revealed when residents are admitted to the facility, it is the nurses' responsibility to enter the resident's information into the computer; however, code status is not entered until Social Services gets the appropriate forms signed. Once all of the information is entered into the computer, then the nurses print of the monthly physician orders. Continued interview revealed LPN #3 admitted Resident #21 to the facility and verified admission orders [REDACTED]. She stated she is unsure why the admission monthly physician orders [REDACTED]. She further stated she is unsure when Full Code was crossed off the admission monthly physician orders [REDACTED]. Further interview revealed when a nursing documentation error is made, it is procedure to draw a line through the incorrect data then initial and date the correction. She stated the code status correction on the monthly physician orders [REDACTED]. Additional interview revealed she is unsure as to the purpose of the red and green code status sheets in the front of residents' charts. She stated she thinks It was a corporate thing. Interview on [DATE] at 2:35 PM, with LPN #2, revealed it is her responsibility to place the red and green code status sheets in the front of resident's charts. Per interview, she looks at the signed advanced directive form to know which color code status sheet to place in the front of the chart. Continued interview revealed the Director of Clinical Operations decided the red and green code status sheets should be placed in the front of the residents' charts. Interview on [DATE] at 2:55 PM with the Director of Nursing (DON) revealed it is her expectation that staff verify a resident's code status by looking at the signed advanced directive form located under the Advanced Directive tab in the hard copy medical record located at the nurse's station. Further interview revealed it is her expectation that any corrections made to documentation would have a line crossed through the error with a date of correction and the staff member's initials. Interview on [DATE] at 2:56 PM, with the Administrator, revealed all residents are considered to be Full Code status until a signed advanced directive is obtained. She stated it is her expectation that staff verify a resident's code status by referring to the signed advanced directive form located under the Advanced Directive tab in the medical record. Interview on [DATE] at 3:18 PM, with the Director of Clinical Operations, revealed the rationale for the red and green code status sheets in the front of each resident's chart is, It is supposed to be eye catching and act as a quick reference to find a resident's code status. Further interview revealed the idea came from the corporate office.

Based on observation, interview, and review of the facility's policy, it was determined the facility failed to ensure resident rooms were designed or equipped to assure full visual privacy. Observation during the survey process revealed Resident Room #13, bed D did not have a ceiling suspended curtain, which extended around the bed to provide total visual privacy in combination with the adjacent walls and curtains. The findings include: Review of the facility's policy and procedure titled, Resident's Rights and Quality of Life, with an effective date of 04/01/12, revealed a resident had the right to personal privacy. Observation, on 01/16/17 at 1:55 PM, revealed Resident Room #13, was a ward of five (5) beds (beds A, B, C, D, and E). Continued observation revealed bed D did not have a privacy curtain suspended from the ceiling. Interview, on 01/18/17 at 4:53 PM, with State Registered Nurse Aide (SRNA) #2, revealed until this date, she had not noticed bed D did not have a privacy curtain. Continued interview revealed if she had noticed the bed did not have a curtain, she would have reported it to maintenance or to a nurse. The SRNA stated it was important for all beds to have individual curtains so the privacy and dignity of the resident who occupied the bed was maintained. Interview, on 01/18/17 at 10:47 AM, with the Housekeeping Supervisor, revealed she had been employed at the facility for over ten (10) years and had never noticed bed D did not have a privacy curtain. Continued interview revealed as housekeeping supervisor, if she had noticed this, she would have notified maintenance to make sure a curtain was installed. Interview, on 01/18/17 at 10:50 AM, with the Maintenance Supervisor, revealed he had never noticed bed D of the ward did not have a privacy curtain. The Maintenance Supervisor stated if facility staff had reported this to maintenance, a curtain would have been installed. Continued interview revealed there had not been a work order completed for the missing curtain. Interview, on 01/17/17 at 1:30 PM, with the Director of Nursing (DON), revealed it was her expectation all residents of the facility would have full visual privacy. Continued interview revealed she did not realize bed D of the ward did not have a privacy curtain. She stated it was important for each bed to have a privacy curtain to ensure residents' privacy and dignity. Interview, on 01/18/17 at 5:55 PM, with the facility Administrator, revealed it was her expectation all residents would have privacy as it was important for the residents' dignity and self-esteem.

Based on observation, interview, record review, and review of the Assure Platinum Meter Control Solution Test Manufacturer's Recommendations, it was determined the facility failed to ensure Glucometers (medical devices for determining the approximate concentration of glucose in the blood) were kept in safe operating order. The Assure Platinum Meter Control Solution Test Manufacturer's Recommendations, revealed a control test should be performed when a new bottle of test strips was opened. However, there was no documented evidence the control test was performed each time a new bottle of test strips was opened; and interviews with nursing staff revealed they were unaware of the need to perform a control test each time they opened a new bottle of test strips. The findings include: Review of the Assure Platinum Meter Control Solution Test Manufacturer's Recommendations, undated, revealed a control test should be performed: before testing with the Assure Platinum System for the first time; whenever it was suspected the meter or test strips might not be functioning properly, i.e. stored at improper temperatures, meter was dropped, or strips had been left opened; when test results appeared abnormally high or low or were not consistent with clinical symptoms; and when a new bottle of test strips was opened. Review of the facility's Blood Glucose Meter Quality Control Record, dated January 2017, revealed the facility had three (3) Glucometers identified as #1, #2 and #5 and the Record included the glucose test strip serial number, expiration date, normal range result and high control result. Further review of the Record revealed daily controls were recorded from 01/01/17-01/16/17 between the hours of 6:00 PM-6:00 AM. However, there was no documented evidence of a control solution test recorded when new test strips were opened. Observation on 01/17/17 at 7:45 AM, of the Medication and Treatment Carts, identified as #1, #2, and #3, revealed each cart had an opened bottle of blood glucose test strips. The blood glucose strips had the same Lot # 6C and were labeled with opened-dates as follows: Cart #1 on 01/14/17, Cart #2 on 01/15/17, and Cart #3 on 01/16/17. Further observation revealed each cart had two (2) opened bottles of Assure Dose Control Solution, one (1) was labeled normal and one (1) was labeled high. Interview with Licensed Practical Nurse (LPN) #3, on 01/17/17 at 7:45 AM, revealed she normally did not perform a control solution test when she opened a new bottle of glucose test strips, and did not think it was common practice. She stated all nurses knew the evening shift performed control solution tests daily on all the Glucometers and wrote them in the log. She further stated she knew to perform a control solution test in unusual circumstances to make sure the Glucometer was okay, i.e. if the Glucometer was dropped or if a resident had a very high or very low reading; however was unaware of the need to perform a control solution test each time she opened a new bottle of test strips. She stated she could see how it would be important to perform a control solution test when a new bottle of strips was opened, because if the strips were defective, residents could receive insulin dosages based on an incorrect blood glucose readings. She further stated this could place the resident at risk for complications of [MEDICAL CONDITION] (high blood glucose) or [DIAGNOSES REDACTED] (low blood glucose) which could be harmful to the resident. Interview with the Registered Nurse (RN)/ Clinical Educator (CE) on 01/17/17 at 10:00 AM, revealed the evening shift nurses performed Glucometer controls daily; however, she was not sure of the Manufacturer's Recommendations regarding Glucometer quality checks and controls. A Glucometer package insert was provided to the Surveyor and reviewed with the RN/CE. Continued interview with the RN/CE revealed she did not know a control solution test for the glucose test strips was supposed to be performed each time a new bottle was opened. She stated she thought they were only required to do daily checks and the evening shift consistently did them. She further stated she could see how it would be important to perform a control solution test each time a new bottle of strips was opened to ensure the strips were not defective which could cause an incorrect blood glucose check. Interview with the facility's Nurse Practitioner, on 01/17/17 at 10:10 AM, revealed it was important to ensure Glucometer controls were performed once a shift and whenever a new bottle of test strips was opened to ensure accurate blood glucose readings and accurate insulin dosage administered. Interview with LPN #2, on 01/17/17 at 10:25 AM, revealed she had not been conducting quality controls when she opened a new bottle of glucose test strips. She further revealed until this interview, she was unaware of the Manufacturers Recommendations to perform a control solution test each time a a new bottle of test strips was opened. Interview with RN #1, revealed she had not been performing a control solution test each time she opened a new bottle of glucose test strips. She further stated she was unaware of the Manufacturers Recommendations to perform a control solution test each time a a new bottle of test strips was opened. Interview with the facility's Consultant Pharmacist, on 01/18/17 at 2:30 PM, revealed the nurses should be doing quality control checks with each new bottle of glucose test strips to verify the accuracy of the blood glucose test and administration of medication provided related to the blood glucose test reading. Interview with the Director of Nursing (DON), on 01/17/17 at 2:00 PM, revealed she thought the nurses had been performing controls on glucose test strips when they opened a new bottle, and just were not documenting the control solution test because they knew the evening shift performed daily controls. Further interview with the DON, revealed it was important to perform a control solution test with each new bottle of glucose test strips opened, to ensure an accurate blood glucose reading. Interview with the Administrator, on 01/18/17 at 6:40 PM, revealed it was her expectation the nurses followed the Manufacturers Recommendations for the Glucometer.

Based on observation, interview, record review, and review of Clinical Nursing Skills & Techniques, Perry Potter, 8th Edition, it was determined the facility failed to maintain clinical records which were complete, accurately documented, and readily accessible for one (1) of thirteen (13) sampled residents (Resident #5). Review of Resident #5's medical record revealed inconsistencies between the Electronic Medication Administration Record [REDACTED]. The findings include: Review if the facility's reference for professional standards titled Clinical Nursing Skills & Techniques, Perry Potter, 8th Edition, under the section entitled, Safe Medication Administration, revealed adhere to the six rights of medication administration, with #6 being the right documentation. Continued review revealed medications should be recorded immediately after administration and the patient's response documented. This was especially important when giving PRN (as needed) drugs. Accurate documentation allows nurses and other health care providers to communicate with one another and improves medication safety. Many medication errors result from inaccurate documentation. Further review, revealed always document accurately at the time of administration, make sure the information on the patient's Medication Administration Record [REDACTED]. Review of Resident #5's medical record revealed the resident was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Comparison of Resident #5's E-MAR for the month of January 2017 with the resident's CDR for the same time period, revealed three (3) discrepancies for PRN (as needed) medications administered. [MEDICATION NAME]-APAP ([MEDICATION NAME]) 5-325 mg 1 tablet was documented as signed out on the CDR on 01/01/17 at 7:30 PM, 01/05/17 at 1:10 PM and 01/09/17 at 11:50 PM. However, there was no documented evidence the medication had been administered for the same times and dates, on the EMAR. Review of Resident #5's Nurse's Notes for the same time period revealed no documented evidence the medication was administered. Interview by phone, with Licensed Practical Nurse (LPN) #5, on 01/17/17 at 4:45 PM, revealed if her initials documented she had signed out the [MEDICATION NAME] narcotic pain medication for Resident #5 on 01/01/17, but hadn't documented it on the E-MAR, it was because she was locked out of the system by the previous nurse. She further revealed each nurse must finish their work, and once the nurse signed off in the computer, it unlocked the EMAR for the next nurse to use. Continued interview revealed if she documented the date and time she signed out the medication in the CDR, and couldn't get into the E-MAR, she would check the time the medication was administered on the CDR, to know when it was time to administer another dose. Further interview with LPN #5, revealed this was a frequent problem but she hadn't told anyone because most of the nurses knew it happened, and they just communicated it to the next shift. She stated the procedure was to call the nurse who had the computer locked to come back and unlock it. Additional interview revealed there was a short window of time a medication could be documented on the E-MAR, and the system would not allow late entries. She further stated the Nurse's Notes were not locked, and if she was unable to document a medication administered on the EMAR, she should have documented the medication was administered in the Nurse's Notes. Interview with LPN #1, on 01/17/17 at 5:15 PM, on 01/18/17 at 9:00 AM, revealed she administered [MEDICATION NAME] pain medication to Resident #5 on 01/05/17 at 1:10 PM and 01/09/17 at 11:50 PM as per the CDR. She further stated she didn't document the medication was administered on the E-MAR for those dates and times because she had been locked out of the system by the previous nurse. She further revealed it was not a frequent problem, but it had happened to most nurses. Further interview revealed she should have charted the medication was administered for those dates and times in the Nurse's Notes if she could not get into the E-MAR, but just didn't have time to think about it. Interview with the Director of Nursing, on 01/17/17 at 2:00 PM, revealed the computer system E-MAR would lock the next nurse out if the previous nurse didn't complete her work at the end of the shift. She stated the nurses knew they were to complete their work in order to not lock the next nurse out of the EMAR system. She stated if the nurse was locked out of the system they were to call the nurse who left it locked, and that nurse was to come back and unlock it. She further stated if the nurse could not be reached to come back and unlock the EMAR system, there were supervisors on-call and she (DON) was also available and could unlock the system from home. After the interview, the DON provided a copy of the procedure titled In Case of Medications Being Locked By Someone Else on Computer, undated. Review of the procedure revealed steps which included: contact the person immediately to unlock the medication; if that person cannot be contacted call the DON to unlock the medication; if unable to contact the DON call the Regional HIMC Coordinator. Additionally, the procedure stated, Nurses must document medication was administered, time, symptoms, pain scale, and effectiveness every time if not signed out on computer for any reason. Interview with the Administrator, on 01/18/17 at 5:52 PM, revealed she was previously unaware of the lack of documentation in the EMAR regarding PRN medications administered to residents. She revealed there could be health ramifications to residents if medications which were administered, were not being effectively documented between shifts.

Based on observation, interview, record review, and review of the facility's policy, it was determined the facility failed to promote care in a manner that maintained or enhanced each resident's dignity and respect in full recognition of his or her individuality for two (2) of twelve (12) sampled residents (Residents #2, and #9). Observation on 01/16/17, during initial tour of the facility, revealed Residents #2 and #9, had long, white hairs covering their upper lips and chins; although, both residents had been assessed by the facility as requiring assistance with grooming. The findings include: Review of the facility's policy and procedure titled, Resident's Rights and Quality of Life, with an effective date of 04/01/12, revealed all residents had the right to a dignified existence, self-determination, and communication with an access to people and services inside and outside the facility. Further review revealed residents had the right to personal privacy. Review of Clinical Nursing Skills and Techniques, Perry Potter Ostendorf, 8th Edition, revealed a person's appearance and sense of well-being were influenced by how they look and feel and dependent patients with beards or mustaches needed assistance with the task of shaving facial hair. 1. Review of Resident #2's medical record revealed the facility admitted the resident on 01/14/12 and readmitted the resident on 02/10/12, with [DIAGNOSES REDACTED]. Review of the Significant Change Minimum Data Set (MDS) Assessment, dated 11/16/16, revealed the facility assessed Resident #2 to have a Brief Interview for Mental Status (BIMS) score of three (3) out of fifteen (15), indicating severe cognitive impairment. Further review of the MDS, revealed the facility assessed the resident as requiring limited physical assistance from one (1) person for person hygiene task that included shaving. Review of Resident #2's Comprehensive Care Plan, revealed the facility identified on 03/29/12, the resident required assistance from staff with grooming and personal hygiene. The goal stated Activities of Daily Living (ADL) tasks would be completed with minimal assistance from staff. The interventions included assisting with skin and hygiene care as needed. Review of Resident #2's Nurse's Notes for the month of January 2017, revealed no documented evidence the resident had refused being shaved. Observation on 01/16/17 at 10:42 AM, revealed Resident #2 was sitting in the dining room waiting for lunch to be served. Continued observation revealed the resident had long white hairs across the top of his/her lip and around his/her chin. Further observation, on 01/16/17 at 1:50 PM, revealed Resident #2 was in his/her room, sitting in a chair reading a newspaper, and had not been shaved. Interview, on 01/18/17 at 2:41 PM, with Resident #2's State Guardian, revealed the resident liked to be well groomed. Continued interview revealed if the resident refused care, she would expect the facility to document the refusals but to keep trying to provide the care. 2. Review of Resident #9's medical record revealed the facility admitted the resident on 03/10/14, with [DIAGNOSES REDACTED]. Review of the Quarterly Minimum Data Set (MDS) Assessment, dated 11/21/16, revealed the facility assessed Resident #9 to have a Brief Interview for Mental Status (BIMS) score of three (3) out of fifteen (15), indicating severe cognitive impairment. Further review of the MDS revealed the facility assessed the resident as requiring extensive assistance of two (2) staff persons for personal hygiene tasks that included shaving. Review of Resident #9's Comprehensive Care Plan, revealed the facility identified on 03/26/14, the resident requires assistance of staff for grooming. The goal stated the resident would have ADL's completed each day to the resident's comfort and satisfaction. The interventions included encouraging the resident to allow staff to shave him/her as needed. Review of Resident #9's Nurse's Notes for the month of January 2017, revealed no documented evidence the resident had refused being shaved. Observation during initial tour, on 01/16/17 at 10:42 AM, revealed Resident #9 was lying in bed. Continued observation revealed the resident had long white hairs covering the top of his/her lip and also on his/her chin. Further observation on 01/16/17 at 1:50 PM, revealed the resident still had not been shaved and still had facial hair. Interview, on 01/18/17 at 3:58 PM, with Resident #9's Daughter, revealed the resident would keep his/her facial hair shaved when he/she could shave independently. Continued interview revealed Resident #9 had always been bothered by the appearance of the unwanted facial hair and it also itched him/her. She stated she knew the resident would not want facial hair and would be embarrassed if he/she was not confused. Resident #9's Daughter stated the resident sometimes refused care; however, would allow certain staff to shave him/her. Observation and interview on 01/16/17 at 3:02 PM, with State Registered Nurse Aide (SRNA) #1 who was assigned to Resident #2 and Resident #9, revealed she agreed both residents needed to be shaved due to having facial hair. Continued interview revealed both residents refused care today; however, she had not yet reported the refusals to the nurse. Continued interview revealed Resident #2 liked to be well kept. She further stated Resident #9 did not seem to care if he/she was groomed; however, he/she was not cognitively intact and a reasonable person would not want facial hair. The SRNA further stated it was important residents who needed assistance with grooming be assisted to maintain their dignity. Observation and Interview, on 01/16/17 at 2:35 PM, with Licensed Practical Nurse (LPN) #2, revealed she was assigned to Resident #2 and #9 and it was her expectation residents be free from facial hair unless this was their preference. LPN stated, after observing Resident #2, she would say it had probably been well over a week since the resident had been shaved. Continued observation and interview revealed Resident #9 had not been shaved in a long while either. Further interview revealed she was familiar with both Resident #2 and Resident #9 and the residents liked to be well kept and would not normally want facial hair. The LPN further started both residents did sometimes refuse care, but if care was refused the SRNAs were to report this to the nurse, and the refusal was to be documented in the Nurse's Notes. LPN #2 stated, it had not been reported to her recently that either resident had refused being shaved. The LPN further stated it was important for residents to be well groomed including shaved as needed for their dignity. Interview, on 01/17/17 at 1:30 PM, with the Director of Nursing, revealed it was her expectation staff assist residents with a shave if the resident's needed a shave or desired to be shaved, in order to maintain the residents' dignity. Continued interview revealed it was also her expectation SRNA's would report to the nurses when a resident refused care in order for the refusal to be documented. Interview, on 01/18/17 at 5:55 PM, with the facility Administrator, revealed it was her expectation all residents be groomed every day or as the resident wanted. Continued interview revealed it was important residents be groomed to maintain their dignity. . .

Based on observation, interview, record review and review of the Resident Assessment Instrument (RAI) User Manual Version 3.0, it was determined the facility failed to ensure each resident was accurately assessed to reflect their Functional Status for two (2) of twelve (12) sampled residents (Resident #1, and #9). Resident #1 was coded incorrectly related to Functional Status for eatingon the Significant Change MDS assessment dated [DATE], and the Quarterly MDS assessment dated [DATE]. In addition, Resident #9 was coded incorrectly related to Functional Status for eating on the Admission MDS assessment dated [DATE]. The findings include: Review of the RAI User Manual Version 3.0, dated May 2011, revealed when conducting an MDS assessment staff were to speak with direct care staff from each shift who had cared for the resident to determine his/her needs. Continued review revealed when reviewing records, interviewing staff, and observing the resident, staff conducting the MDS Assessment must be specific when evaluating each component as listed in the Activities of Daily Living (ADL). 1. Review of Resident #1's medical record revealed the facility admitted the resident on 10/22/15 with [DIAGNOSES REDACTED]. Review of Resident #1's Significant Change MDS assessment dated [DATE], revealed the facility assessed the resident as having a Brief Interview for Mental Status (BIMS) score of fourteen (14) which indicated the resident was cognitively intact. Further review revealed the facility coded the resident under Section G, Functional Status, as requiring limited assistance of one (1) staff for eating. However, review of the Nutritional Status Care Area Trigger Worksheet (CAT) dated 11/17/15, revealed the resident fed self after tray was set up. Review of Resident #1's Quarterly MDS assessment dated [DATE], revealed the facility assessed Resident #1 to have a BIMS score of fifteen (15) which indicated the resident was cognitively intact. Continued review revealed the facility coded the resident under Section G, Functional Status, as requiring limited assistance of two (2) staff for eating. Review of Resident #1's Comprehensive Care Plan with no initiation date or revision date, revealed the facility care planned the resident for Activities of Daily Living (ADL) deficit, with an intervention for set up for meals. Observation on 03/29/16 at 5:30 PM, revealed Resident #1 was lying in the bed on his/her back, with a dressing in place to the right foot. A State Registered Nurse Aide (SRNA) brought the resident's dinner tray in and set it on the over bed table, asked the resident if he/she needed anything, and left the room. The resident lifted the lid off the plate and put it back down. Further observation at 6:00 PM revealed the resident did not eat, stated I'm not hungry, but did drink the coffee. Interview on 03/31/16 at 12:30 PM, with SRNA #4, revealed Resident #1 had been independent in eating since admission. She stated the resident always told her to leave the meal tray on the over bed table or refused the tray. She further stated they didn't even set his/her tray up. Interview on 03/31/16 at 1:30 PM, with SRNA #3, who was assigned to care for Resident #1, revealed the resident had refused lunch. She stated the resident had been independent in eating since admission. Interview on 03/31/16 at 2:00 PM, with Registered Nurse (RN) #1, who was assigned to Resident #1, revealed the resident was and had been independent in eating since admission. Interview on 03/31/16 at 2:10 PM, with the Minimum Data Set Nurse, revealed she had completed Resident #1's MDS for 11/17/15 and 02/07/16. She stated she had not talked with the direct care staff on all three (3) shifts to verify the assistance required for Resident #1 in eating. She further stated she had coded the MDS's by the SRNA's documentation that was turned in so she really didn't know the assistance required. She further stated, the MDS dated [DATE], and the MDS dated [DATE] was coded incorrectly under Section G for Eating. 2. Review of Resident #9's medical record revealed the facility admitted the resident on 05/07/15 with [DIAGNOSES REDACTED]. Review of Resident #9's Admission MDS assessment dated [DATE], revealed the facility coded the resident under Section G, Functional Status, as requiring extensive assist of two (2) staff for eating. Review of Resident #9's Comprehensive Care Plan dated 05/14/15 revealed the resident required staff assistance for all Activities of Daily Living (ADL's) with a goal stating the resident would increase safety with allowing staff assist with ADL's. The interventions included provide diet as ordered; however, did not specify the assistance needed for eating. Observation on 03/30/16 at 5:45 PM, revealed Resident #9 was dressed sitting in a chair, and fed himself/herself supper after tray setup by staff. Further observation on 03/31/15 at 12:00 PM, revealed the resident was sitting in a chair, dressed, and feeding himself/ herself lunch after tray set up by staff. Interview on 03/31/16 at 10:35 AM, with Resident #9's family member revealed the resident needed the assist of one (1) person when first admitted to the facility but was able to feed himself/herself now. Interview on 03/31/16 at 2:36 PM, with the MDS Coordinator, revealed Resident #9 was coded incorrectly under Section G for the MDS completed 05/14/15 related to eating and should have been coded as requiring the assist of one (1) for meals. She further revealed in review of the information provided by staff she should have caught the error. Interview on 03/31/16 at 2:55 PM, with the Director of Nursing (DON) revealed she expected the MDS's to be coded correctly, and expected the MDS Nurse to observe the residents and talk with direct care staff to ensure MDS coding was correct. Interview on 03/31/16 at 3:00 PM with Administrator revealed her expectations were for the MDS to be coded correctly and accurately.

Based on observation, interview, and review of the Facility's policy, entitled Medication Storage in the Facility, and Manufacturer's Recommendations for Assure Platinum Test Strips, it was determine the facility failed to properly store drugs and biologicals. Observation during medication pass revealed a bottle of glucometer calibration strips (test strip used with a glucometer to calculate the blood glucose level) had been opened; however, there was no open date on the bottle. In addition, further observation during medication pass revealed a Novolog Insulin (medication use to control hyperglycemia in people with Diabetes Mellitus) Pen had been opened with no open date. The findings include: 1. Review of the Assure Platinum Test Strips Manufacturer's Recommendations, undated, revealed when the bottle was first opened, write the open date on the bottle label. Use the test strips within three (3) months of first opening the bottle. Do not use test strips beyond the expiration date on the label. Observation of blood sugar glucometer testing, on [DATE] at 4:00 PM, performed by Registered Nurse (RN) # 1, revealed the bottle of Assure Glucometer test strips had been opened; however, there was no open date on the bottle. RN # 1 further revealed she did not know the glucometer strips bottle needed to be dated when opened. RN #1 discarded the undated glucometer strips, and replaced them with a new bottle of glucometer strips, which RN # 1 dated and timed when opened. 2. Review of the Medication Storage in the Facility Policy, undated, revealed medications and biologicals were stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. Per Policy, outdated, contaminated, or deteriorated medications and those in containers that were cracked, soiled or without secure closure were immediately removed from stock, disposed of according to procedure for medication disposal, and reordered from the pharmacy, if a current order existed. Observation of medication pass on [DATE] at 4:45 PM, revealed RN #1 was preparing to administer Novolog Insulin, 100 Units/ML (milliliter) twenty-four (24) Units per Flex Pen to Unsampled Resident B. The Novolog Pen was observed to have been opened; however, the pen was not dated with the open date. RN #1 revealed she did not know why the Novolog Insulin Pen had not been dated when opened. RN # 1 stated it was important to always date a medication when it was opened in order for staff to know when the medication had expired. RN #1 discarded the undated Novolog Insulin Pen and replaced the pen which RN #1 subsequently dated with the date and time the pen was opened. Interview with the Pharmacist on [DATE] at 11:30 AM, revealed all licensed nurses should date and time the Insulin Pen when opened to ensure the potency of the medication, and to ensure the medication had not expired. Further interview revealed the pharmacist was not familiar with the glucometer testing strips. Interview with the Director of Nursing (DON), on [DATE] at 1:30 PM, revealed it was her expectation that all licensed nurses date medication and glucometer strips and solutions when they were first opened. The DON revealed the Novolog Insulin Pen should have been dated when it was removed from the refrigerator and opened, prior to use. Interview with the Licensed Nursing Home Administrator, on [DATE] at 3:10 PM, revealed it was her expectation that the licensed nurses follow the facility policy and date both the Insulin Pens and glucometer strips when they were first opened to ensure the potency of both the medication and testing strips.

Based on observation and interview, it was determined the facility failed to prominently post in the facility, written information on how to apply for and use Medicare and Medicaid benefits. The findings include: Observation of the facility, on 03/30/16, revealed no posting in a prominent place the description of the requirements and procedures for establishing eligibility for Medicaid and Medicare. Interview, on 03/31/16 at 3:10 PM, with the facility Administrator revealed upon admission families and residents were informed about Medicaid and Medicare and how to apply. Continued interview revealed the facility offered assistance to residents by becoming their authorized representative, and applying for coverage for them. Further interview revealed the Administrator was unaware the current Medicaid and Medicare postings were outdated and did not provide the correct information.