Snow Hill Rehabilitation & Healthcare Center

In the surveyor’s words

From the most serious findings on record at Snow Hill Rehabilitation & Healthcare Center, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812May 8, 2026

  Based on observations and facility staff interview, it was determined that the facility failed to safely store food items and maintain food service equipment in a manner that ensures sanitary food service operations. This was identified during multiple observations of kitchen food service operations. The findings include:On 05/04/2026 at 7:40 AM an initial tour was conducted of the facility's kitchen. During the tour, the surveyor inspected a vertical reach in cooler which revealed: two opened packs of uncooked hotdogs- no date opened label, one 48 ounce opened bottle of grape jelly- no date opened label, one two-pound opened bag of Genoa Salami- no date opened label. The Food Service Director (FSD) #4 removed the items and discarded them in the trash. […]

• No harm, potential for more than minimal, widespreadF919Feb 4, 2026

  Based on surveyor observation and staff interviews, it was determined the facility failed to ensure a functioning house wide call bell system. This was evident for all residents residing in the facility's 2 nursing units. The findings include: During an observation of the Cypress Unit on 02/02/26 at 4:08 pm, the nurse surveyor observed resident call bell lights lit above rooms but there was not an audible signal alerting the staff that a residents in rooms were requesting staff assistance. Closer observations of the call bell panel behind the nurse's station/desk, revealed tape covering the enunciator speaker and the enunciator was set to produce a low tone. […]

• No harm, potential for more than minimal, widespreadF804Feb 21, 2025

  Based on observation, interview, and record review, it was determined that the facility failed to meet proper internal cooking temperatures and failed to ensure beverages were served at an appropriate temperature. This was evident during the Kitchen Observation within the facility. This deficient practice has the potential to affect all residents who consume meals. The findings include: 1. On 02/19/25 at 11:59 AM, the surveyors observed the food line preparation for lunch. The Dietary Manager began taking the temperature for the food on the steam tray line. During the observation, the mashed potatoes temperature reached 120 degrees Fahrenheit (F). The appropriate temperature of hot foods on the steam table is 135 degrees or higher. […]

• No harm, potential for more than minimal, widespreadF882Feb 21, 2025

  Based on interviews and record reviews, it was determined that the facility failed to ensure its Infection Preventionist met the mandatory qualifications for the position. This deficient practice has the potential to affect all residents in the facility. The findings include: An Infection Preventionist (IP) is responsible for the facility's Infection Prevention and Control Program. This position requires specialized training in infection control. During an interview on 12/20/25 at 1:02 PM with the Assistant Director of Nursing (ADON). She confirmed she was the Infection Preventionist for the facility. The ADON reported she has a college degree in nursing but hasn't completed specialized training in infection control. […]

• No harm, potential for more than minimal, widespreadF610Aug 19, 2022

  Based on a review of facility investigations and interviews with facility staff, it was determined that the facility staff failed to maintain documentation that alleged violations of abuse were thoroughly investigated for residents (#9, #18, #30, #62, #63, #64, #65, #66, #67, #68, and #264) This was evident for 11 of 40 residents reviewed during the annual survey. The findings include: The purpose of a thorough investigation is first to determine if abuse of the resident has occurred. […]