Deficiency Index

Saint Francis Rehabilitation and Nursing Center

Laconia, New Hampshire · CCN 305070

15 surveys since 2011, and no finding has been recorded at harm level.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
37
Surveys
15
Harm or worse
0
Immediate jeopardy
0
The record, 2011–2023
’11’15’20’23
No harm recordedHarm or worseNot surveyed
Harm or worseNone

No finding on record has been cited at harm level or above.

Beyond CMS’s monthly file14/15

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
51
Ownership
Non profit - Church related
Chain
CATHOLIC CHARITIES NEW HAMPSHIRE
County
Belknap · rural
Medicare-certified since
1996

CMS ratings

Overall
5
Health inspection
5
Staffing
5
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=6, floor 20).

Last survey on record

Oct 12, 2023

1,124 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.754.01
Registered-nurse hours per resident day0.80—
Annual nurse turnover40.4%46.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD4100.0%E—F—
No harm, potential for minimalA—B—C—
CMS’s current file: 4 of the 37 citations on record.

In the surveyor’s words

From the most serious findings on record at Saint Francis Rehabilitation and Nursing Center, in the surveyor’s own words.

  • No harm, potential for more than minimal, isolatedF658Oct 12, 2023

    Based on observation, interview, and record review it was determined that the facility failed to ensure physician orders were followed for 2 residents in a final sample of 12 residents and 1 of 27 medications observed during medication administration (Resident identifiers are #20, #3, and #13). Findings include: Standards: [NAME], [NAME] A., and [NAME] [NAME]. Fundamentals of Nursing. 7th ed. St. Louis, Missouri: Mosby Elsevier, 2009. Page 336 - Physicians' Orders The physician is responsible for directing medical treatment. Nurses follow physician's orders unless they believe the orders are in error or harm clients. Therefore you need to assess all orders, and if you find one to be erroneous or harmful, further clarification from the physician is necessary . […]

  • No harm, potential for more than minimal, isolatedF685Oct 12, 2023

    Based on observation, interview, and record review, it was determined that the facility failed to provide the necessary care to ensure that a resident's ability to hear was maintained with a communication device for 1 of 1 resident reviewed for communication in a final sample of 12 residents (Resident Identifier is #18). Findings include: Resident #18 Interview on 10/11/23 at 10:00 a.m. with Resident #18 revealed that his/her hearing was poor. Resident #18 was having a difficult time hearing the questions asked therefore an interview was not conducted. Observation on 10/11/23 at 10:02 a.m. revealed that Resident #18 did not have a hearing aid in either ear. Interview on 10/11/23 at 10:05 a.m. […]

  • No harm, potential for more than minimal, isolatedF761Oct 12, 2023

    Based on observation, interview, and record review it was determined that the facility failed to ensure that medications were labeled and stored appropriately for 1 of 1 medication carts observed. Findings include: Birch Unit Observation on 10/11/23 at 8:36 a.m. of the Birch Unit medication cart revealed a medication cup with 7 white oval pills that were not labeled in the top drawer. Interview on 10/11/23 at 8:36 a.m. with Staff G ( Licensed Practical Nurse) confirmed the above pills were not labeled. Staff G stated medication was acidophilus and that the pill bottle was in the refrigerator. […]

  • No harm, potential for more than minimal, isolatedF842Oct 12, 2023

    Based on observation, record review, and interview, the facility failed to ensure that physician orders were accurately transferred from the previous Electronic Health Record (EHR) to the current EHR for 2 out of 27 medications reviewed during medication administration (Resident Identifiers are #9 and #7). Findings include: Resident #9 Review on 10/12/23 of Resident #9's October 2023 Medication Administration Record (MAR), found in the previous EHR revealed the following physician's order for medication administration: Esomeprazole magnesium 20 mg [milligram] capsule delayed release, give 1 capsule by mouth one time a day for GERD [Gastroesophageal Reflux Disease], start date 10/3/23. […]

  • No harm, potential for more than minimal, isolatedF761Nov 17, 2021

    Based on observation, interview and policy review, it was determined that the facility failed to store expired medication and label medications in accordance with currently acceptable professional standards for 1 of 1 medication carts (Birch Unit) and 1 of 2 medication storage room (Treatment Supply Room) observed. (Resident identifiers are: #13 and #30) Findings include: Birch Unit medication cart Observation on 11/16/21 at 12:15 p.m. of Birch Unit Medication cart with Staff C (Licensed Practical Nurse (LPN)) revealed an open bag of Resident #30's [MEDICATION(S)] (bronchodilator) 2.5 mg/ml (milligrams/milliliters) with expiration date of 3-2021, an unopened plastic bag of Resident #13's duo-nebs (bronchodilator) total of 90 ml's total with an expiration date of 9/2021. […]

Read 20 findings in full →The most serious and the most recent: 20 of 37 on record.

Every survey on record

FindingsAt actual harm or above

  • Oct 12, 2023Standard4 findings
  • Nov 17, 2021Standard2 findings
  • Oct 16, 2020Standard3 findings
  • Jul 3, 2019Complaint1 finding
  • Feb 15, 2019Standard1 finding
  • Dec 6, 2017Standard1 finding
  • Dec 20, 2016Standard1 finding
  • Nov 24, 2015Standard2 findings
Show the 7 earlier surveys
  • May 7, 2015Complaint1 finding
  • Dec 12, 2013—5 findings
  • Mar 28, 2013—2 findings
  • Dec 5, 2012—3 findings
  • May 21, 2012—3 findings
  • Feb 9, 2012—2 findings
  • Jan 27, 2011—6 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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