Riverside Center for Rehabilitation and Nursing

In the surveyor’s words

From the most serious findings on record at Riverside Center for Rehabilitation and Nursing, in the surveyor’s own words.

• Actual harm, isolatedF600Dec 9, 2022

  Based on record review and interviews during an abbreviated survey (Case #NY00284583), the facility did not ensure the resident's right to be free from abuse for 1 (Resident #2) of 3 residents reviewed. Specifically, the facility did not ensure that Resident #2 who was bed bound and paralyzed on one side of their body was free from sexual abuse the night of 10/9/2022, when Resident #3 who had severely impaired cognition wandered into their room while they slept touched them in their crotch and then their breast. Subsequently, the incident triggered memories of previous sexual assault and they suffered sleep deprivation as they kept their eyes on the door. Resident #2 was fearful the resident would come back again. […]

• No harm, potential for more than minimal, patternF804Apr 14, 2026

  Based on observation and interviews conducted during the survey, the facility failed to provide food and drink that were palatable, attractive, and at a safe and appetizing temperature. Specifically, for three (4) of the three (4) meals reviewed (Breakfast meal 04/09/2026 and two (2) Lunch meals) on 04/06/2026 and 4/10/2026. Specifically, food and drinks were not served at a palatable and appetizing temperature or taste. Findings Include: Facility policy titled Resident Meal Service, reviewed 04/2026, documented the facility would provide each resident with nourishing, palatable, and attractive meals. Residents who refuse meals were to be offered an alternative meal off the facility alternative meal list. Residents were to be provided with a variety of food and liquid items. […]

• No harm, potential for more than minimal, patternF812Apr 14, 2026

  Based on observation and interviews conducted during the survey, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards. Specifically, unwrapped or contained pork was thawed in still water that contained carrots floating on the water surface, items were stored in the refrigerators without being labeled or dated with an open or preparation date, beverages were prepared and placed in walk in freezer for cooling, and personal food was stored the small slide open top freezer. Findings Include: Facility Policy titled CCS Food Storage Criteria (undated) documented Storage Guidelines. Refrigerator storage documented items were to be labeled and unlabeled items were to be discarded. […]

• No harm, potential for more than minimal, patternF550Jul 12, 2023

  Based on observation, record review, and interviews during the recertification survey, the facility did not ensure each resident was treated with respect and dignity and cared for in a manner and in an environment that promoted maintenance or enhancement of their quality of life, recognizing each resident's individuality for 2 (North and South Units) of 2 units reviewed for dignity. Specifically, the facility did not ensure residents were treated in a dignified manner during mealtime when facility staff referred to residents' as feeders to describe residents requiring assistance with feeding, and the term bib to describe clothing protectors, and by placing clothing protectors on residents in the South Dining Room without determining whether the residents wanted them, and for Resident #20,… […]

• No harm, potential for more than minimal, patternF584Jul 12, 2023

  Based on observation and interviews during the recertification survey dated 07/06/23 through 07/12/23, the facility did not provide effective housekeeping services on two (2) of 2 resident units and the core area. Specifically, floors were soiled with dirt next to walls, in corners, along door thresholds, and where door frames meet the floor in room #'s 117-N, 113-S, 115-S, 117-S, and #121-S, and in the corridors on the North Unit, South Unit, and Core Area; the floors were soiled with dirt in the activities room and activities room office, South Unit nurse station, social worker office, South Unit Nurse Manager office, and South Unit utility closet; ceiling tiles were water-stained in room #'s 106-N, 107-N, 105-S, 112-S, and the South Unit supply room, the North Unit Clean Workroom, and… […]