Every finding on record at Ripley Healthcare And Rehab Center

Based on facility policy review, medical record review, and interview, the facility failed to ensure care plan conference meetings were held quarterly for 2 of 2 (Resident #5 and #10) sampled residents reviewed for care plan meetings. The findings include: 1.Review of the facility policy titled, Participation in 72 Hour Care Review-Assessment/Care Plans, dated 3/20/2024, revealed .Each resident and his/her family members are encouraged to participate in the development of the resident's comprehensive assessment and care plan.The resident and his/her family, and/or the legal representative are invited to attend and participate in the resident's assessment and care planning conference.The Comprehensive Care Conference is scheduled after the completion of the Comprehensive Care Plan and quarterly. Document the outcome of this meeting in the progress notes.Give seven (7) day advance notice of the care planning conference to the resident and interested family members for all conferences. 2. Review of the medical record revealed Resident #5 was admitted to the facility on [DATE], with diagnoses including Cerebral Infarction, Diabetes, Parkinsons, and Dementia. Review of the facility form titled, Care Plan Conference Summary., revealed that the last Care Plan Conference was completed by the facility on 10/7/2025. Review of the quarterly MDS assessment dated [DATE], revealed Resident #5 scored a 14 on the Brief Interview for Mental Status (BIMS) assessment, which indicated he was cognitively intact. Review of the annual Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #5 scored a 14 on the Brief Interview for Mental Status (BIMS) assessment, which indicated he was cognitively intact. Review of the Care Plan dated 4/14/2026, revealed Resident plans to stay long-term in the Skilled Nursing Facility .Actively involve the resident/family in the resident's plan of care . The facility was unable to provide documentation that Resident #5 and/or her representative was invited to the Care Plan meeting after the completion of the 12/30/2025 quarterly MDS assessment and the 3/30/2026 annual MDS assessment. 3.Review of the medical record revealed Resident #10 was admitted to the facility on [DATE], with diagnosis of Cerebral Infarction, Dementia, Epilepsy, and Dementia. Review of the Care Plan dated 6/10/2025, revealed Resident plans to stay long-term in the Skilled Nursing Facility .Actively involve the resident/family in the resident's plan of care . Review of the facility form titled, Care Plan Conference Summary., revealed that the last Care Plan Conference was completed by facility on 10/14/2025. Review of the quarterly MDS assessment dated [DATE], revealed Resident #10 scored a 10 on the BIMS assessment, which indicated was moderately cognitively impaired. Review of the quarterly MDS assessment dated [DATE], revealed Resident #10 scored an 8 on the BIMS assessment, which indicated she was moderately cognitively impaired. The facility was unable to provide documentation that Resident #10 and/or her representative was invited to the Care Plan meeting after the completion of the 4/10/2026 quarterly MDS assessment and the 1/28/2026 annual MDS assessment. During an interview on 5/5/2026 at 11:20 AM, the Director of Nursing (DON) was asked how often care plan meetings should be held with the resident and/or representative. The DON stated, Quarterly usually. The DON was asked who should be invited to these meetings. The DON stated, Their family and sometimes the residents. The DON was asked would you expect these meetings to have been completed quarterly. The DON stated, Yes. The DON was asked are you able to provide any documentation that the care plan conference meetings were held quarterly for Residents #5 and #10. The DON stated, No, we have looked and cannot find any documentation.

Based on policy review, Centers for Medicare & Medicaid Services (CMS) manual, medical record review, observation, and interview, the facility failed to complete an accurate Minimum Data Set (MDS) assessment for 3 of 12 (Resident #12, #31 and #32) residents reviewed for MDS discrepancies. The findings included: 1. Review of the facility's policy titled, MDS 3.0 Policy, dated 1/24/2024, revealed .It is the policy of this facility to utilize the .Resident Assessment Instrument (RAI) Manual as the source document for any/all MDS scheduling, encoding, completion, submission, correction, and retention requirements . Review of the CMS manual titled, Centers for Medicare & Medicaid Services.Long-Term Care Facility Resident Instrument 3.0 User's Manual Version 1.20.1, dated October 2025, revealed .The CMS Long-Term Care Facility Resident Assessment Instrument User's Manual is the primary source of information for completing an MDS assessment.an accurate assessment requires collecting information from multiple sources, some of which are mandated by regulations.nursing homes are responsible for ensuring that all participants in the assessment process have the requisite knowledge to complete an accurate assessment.The MDS is completed for all residents in Medicare- or Medicaid-certified nursing homes. 2. Review of the medical record revealed Resident #12 was admitted to the facility on [DATE], with diagnoses including Tracheostomy (trach) Status (surgical procedure that creates an opening, into the windpipe to allow air to pass directly into the lungs), Shortness of Breath, and Respiratory Failure. Review of the annual MDS assessment dated [DATE], revealed Resident #12 scored a 15 on the Brief Interview for Mental Status (BIMS) assessment, which indicated she was cognitively intact. The MDS section 00110 was not coded to reflect Resident #12 received tracheostomy (trach) care. Review of the Physician Order dated 1/27/2026, revealed an order .Trach care daily with tie change as follows: Cleanse site with sterile water daily and PRN [as needed] .for Trach Care and Management . The facility failed to accurately assess for tracheostomy status on the MDS. Observation in the Resident #12's room on 5/4/2026 at 10:40 AM, revealed Resident #12 is lying in the bed watching television with oxygen infusing at 4 liters per minute by trach mask. During an interview on 5/5/2026 at 11:16 AM, the MDS Coordinator was asked if the annual MDS for Resident #12 should be coded for tracheostomy care. The MDS Coordinator stated, .yes, it should be . During an interview on 5/5/2026 at 10:08 AM, the Director of Nursing (DON) confirmed that Resident #12 should have been coded for a tracheostomy care. 3. Review of the medical record revealed Resident #31 was admitted to the facility on [DATE], with diagnoses including Chronic Obstructive Pulmonary Disease, Cerebral Infarction, Diabetes, and Anxiety. Review of the admission MDS dated [DATE], revealed Resident #31 scored a 5 on the BIMS assessment, which indicated she was severely cognitively impaired, and exhibited behaviors that included wandering during the assessment period. Review of the Physician Order dated 10/24/2025, revealed .wander guard bracelet [an electronic safety system used to prevent residents with dementia or Alzheimer's disease from wandering out of the building unsupervised] to be applied for Dementia with wandering behaviors . Review of the quarterly MDS assessment dated [DATE], revealed Section P item P0200 was not coded to reflect the use of an elopement alarm. The facility failed to accurately assess Resident #31's self-care and transfer abilities and elopement alarm status on the MDS. Observation in the Resident #31's room on 5/5/2026 at 2:45 PM, revealed the resident had a wander guard placed on her right ankle. During an interview on 5/5/2026 at 4:45 PM, the MDS Coordinator was asked if the MDS assessment dated [DATE] should be updated to reflect the use of an elopement alarm. The MDS Coordinator stated, .I missed that .Yes it definitely should have been marked . During an interview on 5/6/2026 at 12:00 PM, the DON was asked if the MDS assessment should reflect the current status of the resident including use of an elopement alarm. The DON stated, .Yes it should . 4. Review of the medical record revealed Resident #32 was admitted to the facility on [DATE], with diagnoses of Dementia with Psychotic Disturbances, Anxiety, Schizoaffective Disorder, and Seizures., Review of the quarterly MDS assessment dated [DATE], revealed Resident #32's BIMS score assessment was not conducted. Section C for Cognitive Patterns including sections C0200, C0300, C0400, and C0500 that were incomplete. Section D for Mood including items D0100, D0150, D0160, D0500, D0600, and item D0700 for Social Isolation were incomplete. Section GG for Functional Abilities including items GG0130 and GG0170 that were incomplete. Review of the annual MDS assessment dated [DATE], revealed Resident #32's assessment for BIMS score was not conducted. Section C for Cognitive Patterns including items C0100 through C1000 were incomplete. Section D for Mood including items D0100, D0150, D0160, D0500, D0600, and item D0700 for Social Isolation were incomplete. During an interview on 5/5/2026 at 4:29 PM, the MDS Coordinator was asked if the Mood Section should have been completed on the quarterly MDS dated [DATE]. The MDS Coordinator stated, I think the mood assessment should be on every quarterly on every assessment. The MDS Coordinator was asked should Section GG be completed on every quarterly MDS. The MDS Coordinator stated, Yes, I do not know what happened that the GG section was not assessed. The MDS Coordinator was asked if the mood section should have been completed on the annual MDS dated [DATE]. The MDS Coordinator stated, They have been in between social workers and that may be why the mood section did not get assessed, it should have been on the 2/20/2026 annual . The MDS Coordinator was asked if Section C was not assessed on the annual MDS dated [DATE], would that be an incomplete MDS. The MDS Coordinator stated, Not for sure. The facility failed to accurately assess Resident #32's Cognition, Mood, and Functional Abilities on the MDS.

Based on the National Pressure Injury Advisory Panel (NPIAP) pressure injury staging review, policy review, medical record review, hospital record review, and interview, the facility failed to notify the provider of an acquired pressure ulcer, failed to correctly identify the pressure ulcer location, failed to properly stage the pressure ulcer, failed to schedule wound care appointments for 12 working days, failed to notify the provider of missed wound care appointments, and failed to notify the provider of the wound deterioration for 1 of 3 (Resident #99) sampled residents reviewed. The facility's failure resulted in Immediate Jeopardy (IJ) when Resident #99, a vulnerable resident who was at risk of developing pressure ulcers, was dependent on staff for preventative interventions, and required assistance from staff for repositioning and turning, developed an open pressure ulcer to the right heel that continued to deteriorate without receiving wound care clinic appointments as ordered by the provider and when the facility failed to notify the provider of the missed appointments. Resident #99 was transferred to the hospital on 5/20/2025 and underwent a right knee below amputation on 5/28/2025. Immediate Jeopardy is a situation in which the provider's noncompliance with one or more requirements of participation has caused or is likely to cause serious injury, harm, or impairment, or death of a resident. The Administrator and the Director of Nursing were notified of the Immediate Jeopardy (IJ) for F-686 on 6/4/2025 at 3:05 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-686 at a scope and severity of J which is Substandard Quality of Care. An acceptable removal plan, which removed the immediacy of the Jeopardy, was received and validated on 6/5/2025, through policy review, review of staff education records, and interviews. The IJ began on 4/16/2025 through 6/4/2025. The IJ was removed on 6/5/2025. Noncompliance remains for F686 at a scope and severity of D. The facility is required to submit a Plan of Correction. The findings include: 1. Review of the undated NPIAP Pressure Injury Stages document revealed, .Pressure Injury: A pressure injury is localized damage to the skin and underlying soft tissue usually over a bony prominence or related to a medical or other device. The injury can present as intact skin or an open ulcer and may be painful. The injury occurs as a result of intense and/or prolonged pressure or pressure in combination with shear. The tolerance of soft tissue for pressure and shear may also be affected by microclimate, nutrition, perfusion, co-morbidities and condition of the soft tissue .Deep Tissue Pressure Injury .Intact or non-intact skin with localized area of persistent non-blanchable deep red, maroon, purple discoloration or epidermal separation revealing a dark wound bed or blood filled blister. Pain and temperature change often precede skin color changes .This injury results from intense and/or prolonged pressure and shear forces at the bone-muscle interface. The wound may evolve rapidly to reveal the actual extent of tissue injury, or may resolve without tissue loss. If necrotic tissue, subcutaneous tissue, granulation tissue, fascia, muscle or other underlying structures are visible, this indicates a full thickness pressure injury (Unstageable, Stage 3 or Stage 4) . 2. Review of the facility policy titled, Pressure Ulcer/Skin Breakdown dated 3/20/2024, revealed .Based on the comprehensive assessment of a resident, a resident receives care, consistent with professional standards of practice, to prevent pressure and does not develop pressure ulcers [(PU) areas of skin and tissue damage caused by prolonged pressure, usually on the bony prominences like the tailbone or heels] unless the individual's clinical condition demonstrates that they were unavoidable; and a resident with pressure ulcers receives the necessary treatment and services consistent with professional standards of practice to promote healing prevent infection and prevent new ulcers from developing .A resident with current PU/'PIs [Pressure Injury] is evaluated/assessed by the licensed nurse at each treatment and as needed .Notify Physician and Resident Representative of all new and/or non-healing/worsening PU/PIs .The physician will help the staff define the type .and characteristics .of an ulceration .The physician will help clarify relevant medical issues; for example .whether the wound has necrotic [dead] tissue, the impact of comorbid [presence of 2 or more distinct health conditions or disorders occurring simultaneously] conditions on wound healing .as needed .The physician will help identify medical interventions related to wound management .During visits, the physician will evaluate and document the progress of wound healing, especially for those complicated, extensive, or non-healing wounds Review of the undated facility policy titled, Competency-Based Orientation, revealed Nursing orientation is defined as a transition period when new staff members are assisted by various peer groups to accomplish certified objectives congruent with policies and procedures. This competency-based orientation is designed to enable the adult learner to base nursing practice on the philosophy of nursing and its standards of care. The nursing process is used to provide care to residents in a dynamic resident/family environment while allowing development as a professional nursing employee .A competency measurement is made to determine that someone has sufficient knowledge skill or experience to form a task or procedure. To provide a measurement of nursing competency in performing clinical procedures. To assure ongoing education to improve and maintain competency skills .Nursing competency .varies according to the situation in which measurement is to be used. Should be done when rolling out a new procedure or process. Specific required skills should be done during orientation and repeated on an annual basis to maintain proficiency .As part of an ongoing training program based on facility needs .Registered Nurses .RN role .Conduct ongoing assessment designed to gather data relevant to the patient's needs .Identify resident care needs .Develop resident care plans .Implement the plan of care .Evaluate the outcomes of the nursing care. Organize and prioritize nursing care .Licensed Practical Nurses .LPN role .Gather data relevant to the residents [resident's] individual needs .Assist in the development of the residents care plan .Implement the care plan .Report pertinent observations regarding selected residents .Organize and prioritize nursing care for a group of residents .Communicate resident information 3. Review of the medical record revealed Resident #99 was admitted to the facility on [DATE], with diagnoses including Immobility Syndrome, Obesity, Neuromuscular Dysfunction of Bladder, Type 1 Diabetes, Gross Hematuria, Angioimmunoblastic T-Cell Lymphoma Not Having Remission, and Pressure Ulcer of Unspecified Site. Review of the care plan for Resident #99 initiated 2/18/2025, revealed .Resident has impaired skin integrity .Notify Physician/NP [Nurse Practitioner]/PA [Physician Assistant] of noted worsening skin condition or any new areas of skin impairment .Notify Physician/NP/PA of signs symptoms of infection (new or change in type/amount/color of drainage, bleeding, foul odor . Review of the admission Minimum Data Set (MDS) dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated Resident #99 had intact cognition, and was dependent upon staff for toileting and transfers. The resident required substantial to maximal assistance from staff for repositioning and had moisture associated skin damage. Review of the Skin assessment dated [DATE], revealed Resident #99 had peeling (shedding of the outer layer of skin) to the left and right heels. There was no documentation the provider was notified of the peeling to Resident #99's left and right heels. Review of the physician's order dated 3/27/2025, revealed .Venelex External Ointment (Balsam Peru Castor Oil) [an ointment used to deodorize and cover pressure wounds] .Apply to both heels topically every day and night shift . Review of the physician's orders revealed there was no order to address Resident #99's peeling heels until 3/27/2025. Review of a Progress Note dated 3/31/2025, revealed .Resident [#99] observed with open area to right heel . Review of the Skin and Wound Evaluation . sheet for Resident #99 dated 3/31/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable (the process of a skin area turning pale or white) located at the right Achilles (a strong, thick tendon located at the back of the leg, connecting the calf muscles to the heel bone) that measured 6.7 centimeters (cm) long, 6 cm wide and 0.2 cm deep. The wound bed revealed 20 percent (%) slough (the yellow or white, soft, dead tissue that needs to be removed from a wound for healing to occur. The facility failed to identify the right heel as the location of the pressure ulcer and failed to properly stage the pressure ulcer on 3/31/2025. Review of the Skin and Wound Evaluation . sheet dated 4/2/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable, located at the right Achilles, that measured 6.2 cm long, 7 cm wide and 0.1 cm deep. The wound bed revealed 10% eschar (a dry, dark scab or falling away of dead skin), moderate sanguineous (containing blood) drainage and a faint odor. The facility failed to identify the right heel as the location of the pressure ulcer and failed to correctly stage the pressure ulcer on 4/2/2025. Review of the Skin and Wound Evaluation . sheet dated 4/9/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable, located at the right Achilles, that measured 3.9 cm long, 4.6 cm wide and 0.1 cm deep. The wound bed revealed 80% eschar, moderate serous (clear liquid part of blood) drainage and a faint odor. The resident complained of intermittent (coming and going) wound pain rated at a 5 (moderately strong) out of 10 (numerical tool used to assess the intensity of pain). The facility failed to identify the right heel as the location of the pressure ulcer and failed to properly stage the pressure ulcer on 4/9/2025. Review of a progress noted dated 4/9/2025, revealed Resident seen by [Named Provider] with new orders .wound care referral r/t [related to] wounds on heels . There was no documentation to show a physician's order was entered for the wound care referral ordered on 4/9/2025. Review of the transportation sheets dated 4/11/2025, revealed staff did not notify the provider of unsuccessful attempts to make a wound care appointment for Resident #99. The facility was unable to provide documentation to show the provider was notified of failed attempts on 4/11/2025 to schedule Resident #99's wound care appointment. Review of the Skin and Wound Evaluation . sheet dated 4/16/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable, located at the right Achilles, that measured 4.9 cm long, and 4.3 cm wide. The wound bed revealed 10% slough, 60% eschar, heavy, sanguineous drainage, and a strong odor. The resident complained of intermittent wound pain rated at a level of 5 out of 10. The facility failed to correctly identify the location (right heel) and failed to properly stage Resident #99's pressure ulcer on 4/16/2025. Review of the Skin and Wound Evaluation . sheet dated 4/22/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable located at the right Achilles, that measured 5 cm long, and 6.3 cm wide. The wound bed revealed heavy, sanguineous drainage, and a strong odor. The facility failed to correctly identify the location and failed to properly stage Resident #99's right heel pressure ulcer on 4/22/2025. Review of the Skin and Wound Evaluation . sheet dated 4/29/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable, located at the right Achilles, that measured 4.9 cm long, and 3.8 cm wide. The wound bed revealed evidence of infection that included redness/inflammation, revealed fibrin, bleeding, heavy, serosanguineous drainage (drainage that is thin, watery, and pale red or pink in color; excessive or prolonged amounts could indicate not healing properly, signs of infection, or other complication) and a strong odor. The resident complained of a 5 out of 10 pain level at dressing change. The facility failed to correctly identify the location and failed to properly stage Resident #99's right heel pressure ulcer on 4/29/2025. There were no documented attempts to schedule Resident #99's wound care appointment until 4/30/2025, 12 working days from the 4/11/2025 attempts. Review of a progress note for Resident #99 dated 5/1/2025, revealed a wound care appointment scheduled for 5/9/2025 was changed to 5/16/2025 due to lack of transportation. Resident #99 was not transported to the scheduled wound care appointment on 5/9/2025. There was no documentation the provider was notified the wound care appointment for Resident #99 could not be kept on 5/9/2025. Review of the Skin and Wound Evaluation . sheet dated 5/6/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable, located at the right heel that measured 4.5 cm long, 3.7 cm wide and 2.5 cm deep. The wound bed revealed 90% slough. The wound bed revealed evidence of infection that included redness/inflammation, a heavy, serosanguineous drainage, and a strong odor. The surrounding skin revealed maceration (softening or breakdown of the tissue due to excessive moisture: wet white, waterlogged tissue that can be caused by excessive wound drainage or improper wound treatment, sweating, and urinary incontinence). The resident complained of a 5 out of 10 pain level at dressing change. There was no documentation the provider was notified Resident #99's wound location had been documented as changed from right Achilles to right heel. Review of the Skin and Wound Evaluation . sheet dated 5/12/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable, located at the right heel, that measured 5.9 cm long, 6.4 cm wide and 2.7 cm deep. The wound bed revealed 100% eschar, evidence of infection that included redness/inflammation, revealed heavy, serosanguineous drainage, and a strong odor. The surrounding skin revealed maceration (softening or breakdown of the tissue due to excessive moisture: wet white, waterlogged tissue that can be caused by excessive wound drainage or improper wound treatment, sweating, and urinary incontinence) The resident complained of a 5 out of 10 pain level at dressing change. Review of the Skin and Wound Evaluation . sheet dated 5/19/2025, revealed a deep tissue injury with deep red maroon or purple discoloration and blanchable, located at the right heel, that measured 9 cm long, 4.5 cm wide and 3 cm deep. The wound bed revealed 100% eschar, 100% slough, bone, heavy, serosanguineous drainage, and a strong odor. The surrounding skin revealed maceration and denudation (loss of epidermis). The resident complained of a 5 out of 10 pain level at dressing change. Review of a progress note for Resident #99 dated 5/16/2025, revealed a wound care appointment scheduled for 5/16/2025 was changed to 5/23/2025 due to lack of transportation. There was no documentation the provider was notified the wound care appointment for Resident #99 could not be kept on 5/16/2025. Review of a progress note dated 5/20/2025 at 9:32 AM, .Resident sent to the ER [Emergency Room] for eval [evaluation] per family wishes . Review of Hospital #2's ED [Emergency Department] to Hosp-[Hospital] Admission note for Resident #99 revealed, .5/20/2025 .Pressure Injury Right Heel .Present on Original admission . Review of Hospital #2's Hospitalist Progress Note for Resident #99 dated 5/21/2025, revealed .Right heel ulcer . Review of Hospital #2's Hospitalist Progress Note dated 5/22/2025, revealed .Right heel wound is large with white fiber necrotic tissue around the border and large amount of exposed calcaneus [heel bone] with loss of cortical [protective, outer layer] tissue .Discussed severe infection of the right heel with a daughter .Continue IV [intravenous/through the vein] antibiotics .Pressure ulcer right heel Stage 4 . Review of Hospital #2's .GENERAL INPATIENT PROGRESS NOTE . dated 5/25/2025, revealed .Sepsis [an extreme immune response to infection that can lead to tissue damage, organ damage, or death if not treated right away] sec [secondary] to MRSA [Methicillin Resistant Staphylococcus aureus is a type of bacteria that is resistant to many common antibiotics including methicillin and other penicillin related drugs] bacteremia source-multiple wounds/heel wounds/foot wounds . Review of Hospital #2's .CARDIOLOGY . note dated 5/25/2025, revealed Resident #99 had an MRI [Magnetic Resonance Imaging is a medical imaging technique that uses a powerful magnetic field and radio waves to create detailed images of the inside of the body] to the right foot on 5/20/2025. Further review revealed, .MRI of the Right foot and hind foot was performed .Findings are concerning for osteomyelitis [inflammation of bone caused by infection] . Review of Hospital #2's .Hospitalist PROGRESS NOTE . dated 5/26/2025, revealed .Right heel ulcer .Severe sepsis with AKI [Acute Kidney Injury] due to staph aureus bacteremia [a blood stream infection] related to multiple wounds/heel wounds/foot wounds .Pressure ulcer right heel Stage 4 . Review of Hospital #2's .Operative Note . dated 5/28/2025, revealed .Amputation Below Knee, Right . Findings: Right heel open wound with gangrene [death of tissue that can lead to discoloration, pain, release of foul-smelling gases] and purulence [pus, a thick, yellowish fluid typically indicating infection] drainage . During an interview on 5/29/2025 at 11:00 AM, Licensed Practical Nurse (LPN) D was asked if Resident #99's right heel wound had an odor. LPN D stated, .Yes, it had gotten bad . LPN D confirmed she did not notify the provider that Resident #99 had an odor to the right heel wound that had gotten bad. During an interview on 5/30/2025 at 8:41 AM, Certified Nurse Assistant (CNA) C was asked if she was aware of the resident's (#99) wound to right heel. CNA C stated, .[Resident #99] had the bandages on her foot, it would drain and have a really bad odor you could smell it in the hallway . During an interview on 5/30/2025 at 11:51 PM, LPN B was asked to tell this surveyor about Resident #99's wound to the right heel. LPN B stated .The right heel had green drainage on the pads and dressing .stayed the same even when the order was changed .it (right heel wound) started as a dry spot .dry spots all over her body that would flake and open and leave a red spot . LPN was asked did you notify anyone of the green drainage. LPN B stated, ''No . During an interview on 5/30/2025 at 2:35 PM, the Medical Director (MD) confirmed a referral for wound care was made on 4/9/2025 and staff should have notified the provider that the resident had missed wound care appointments due to transportation. The MD stated, .I would have sent her to the hospital earlier . During an interview on 5/30/2025 at 4:18 PM, the Director of Nursing (DON) confirmed when there is a problem with transportation and the resident cannot make a scheduled appointment the provider should be notified. During an interview on 6/2/2025 at 10:27 AM, Nurse Practitioner (NP) E was asked to tell this surveyor about Resident #99. NP E stated, .never saw wounds and never saw the resident .the day before the resident went to the hospital was the first time I ever heard about the resident . NP E confirmed she had not been notified of the resident's missed wound care appointments or the right heel wound's deterioration. The facility to failed notify Resident #99's Nurse Practitioner regarding the condition of the right heel, which had redness/inflammation, moderate, serosanguineous exudate and a strong odor that was noted after cleaning and failed to notify the resident's NP that the resident had missed a 5/16/2025 wound care appointment. During an interview on 6/2/2025 at 10:40 AM, LPN A confirmed the provider was not notified on 5/1/2025 that a 5/9/2025 appointment for wound care could not be kept due to transportation and confirmed on 5/1/2025 she changed the appointment to 5/16/2025. The facility failed to contact another transportation provider for the 5/9/2025 appointment. LPN A confirmed there was no documentation that the provider was notified on 5/16/2025 that the resident could not make it to the wound care appointment due transportation. During an interview on 6/2/2025 at 3:01 PM, the MD confirmed a 5/9/2025 visit to see Resident #99. The MD was asked to describe the right heel wound during the 5/9/2025 in house visit. The MD stated, .her wounds were wrapped I did not see [Resident #99's right heel pressure ulcer] . The facility was failed to notify the provider, during the provider's 5/9/2025 visit, of the condition of Resident #99's wound to right heel. The facility was aware on 5/1/2025 that the resident would not be able to make the 5/9/2025. During an interview on 6/4/2025 at 9:45 AM, the DON confirmed staff should notify the provider when a referral appointment cannot be made, when the appointment date cannot be kept, and when a resident appointment is missed. The DON confirmed staff should notify the provider of new skin issues and notify the provider when there is a change in the condition of the wound. During an interview on 6/4/2025 at 11:06 AM, the Assistant Director of Nursing (ADON)/Wound Care Nurse confirmed when new skin conditions are found staff should notify a provider. The wound care nurse confirmed peeling heels could turn into a pressure ulcer. The ADON was asked about the location of Resident #99's right heel wound. The ADON stated, They were documenting as the Right Achilles. I had to change it to right heel to define where it was at. During an interview on 6/4/2025at 11:56 AM, the DON confirmed nursing staff should have entered the physician order for the wound care referral for Resident #99 on 4/9/2025 but failed to enter the order. During an interview on 6/4/2025 at 12:04 PM, the Administrator was asked what the process was for making appointments when given a referral. The Administrator stated We try to set up [appointments] quickly .if [there is] a problem .can relate to the oncoming nurse .you keep working . There was no documentation to show the facility scheduled wound care appointments between 4/12/2025 and 4/29/2025. An acceptable removal plan, which removed the immediacy of the Jeopardy, was received and validated on 6/5/2025, through policy review, review of staff education records, and interviews. Identification of Residents Affected or Likely to be Affected: 1. Resident # 99 was discharged from the facility on 5/20/2025. Actions to identify other Residents who may have been affected On 06/04/2025 the Director of Nursing, Assistant Director of Nursing and Unit Manager completed a head-to-toe skin assessment on all current residents to identify any resident with a pressure injury, any resident with a pressure injury will be assessed by the Director of Nursing, Assistant Director of Nursing or Unit Manager for deterioration in the pressure injury and validate appropriate staging. Any Pressure Injury staging or classification concerns or concerns with deterioration identified will be reviewed with the MD or Nurse Practitioner for further recommendations by 06/05/2025. On 06/05/2025 the Director of Nursing (DON), Assistant Director of Nursing (ADON), and / or Unit Manager (UM) conducted an audit of current resident's progress notes for the past 14 days as well as current physician orders for referral consultation for outpatient treatment not completed. Any outstanding referrals identified will be communicated with MD by 06/05/2025. Actions to prevent reoccurrence: -On 6-4-2025 the Regional Director of Clinical Services conducted re-education with the Director of Nursing, Assistant Director of Nursing and Unit Manager on Pressure Injury staging and classification. -The Director of Nursing, Assistant Director of Nursing, Staff Development Coordinator (SDC) or Unit Manager will conduct re-education with all current licensed Nurses on staging and classification of Pressure Injury with posttest demonstration accuracy of 100%. No Licensed Nurse will work after 06/05/2025 without having had this re-education and posttest. The facility does not employ an agency, and new nurses will receive this education during orientation. -The Director of Nursing reviewed the Pressure Injury Prevention and Management policy on 06/05/2025 to identify any concerns and none were noted. -On 06/05/2025 the Unit Manager and/or Social Services have been assigned to schedule appointments and transportation. -On 06/05/2025 the Business Office Manager and/or Admissions Coordinator will be responsible for obtaining applicable insurance authorization related to transportation. -The DON, ADON or UM will review the transportation consultation log (log to monitor outpatient appointments and completion) in the morning meeting to identify any outstanding outpatient treatment scheduled and completed and will contact physician / Nurse practitioner if not completed as scheduled. How the facility will monitor actions: The facility conducted an ad hoc QAPI (Quality Assurance Performance Improvement) meeting on 06/05/2025 to review the removal plan and for need of further recommendations and none were noted. In attendance at a minimum was the Administrator, DON (Infection Prevention Nurse), ADON, UM (Utilization Manager) and Medical Director by phone. The DON, ADON, or UM will audit 5 residents with a pressure injury if available per week, to validate that the wound has been appropriately staged and physician / NP notified if deteriorated. Weekly x (times) 12 weeks. Results of audits will be reviewed with the QAPI committee monthly x 3 months, and any time concerns are identified, findings will be presented to the QAPI committee by the DON. The Administrator or DON will audit the transportation consultation log weekly to validate notification to physician or NP of any missed scheduled outpatient treatments. The results of these audits will be presented to the QAPI committee by the Administrator or DON monthly x 3 months and anytime concerns are identified for further recommendations. After three months, the QAPI committee will review recommendations of frequency. Members of the QAPI committee will consist of at a minimum the Administrator, Director of Nursing, ADON, and Social Services Director with the Medical Director attending at least quarterly. Date Facility Asserts Likelihood for Serious Harm No Longer Exists: 06/05/2025

Based on policy review, job description review, medical record review, observation and interview the facility failed to thoroughly investigate 3 incidents of elopement for 2 of 5 sampled residents (Resident #3 and #6) reviewed for elopement and wandering. The facility's failure to thoroughly investigate an incident of elopement resulted in Immediate Jeopardy when 2 vulnerable residents with severe cognition impairment exited the building without authorization or staff supervision. Resident #3 exited the facility on 2 separate occasions, 6 days apart, and Resident #6 exited the building in cold weather without authorization or staff supervision. The facility failure to thoroughly investigate the incidents of elopement resulted in immediate Jeopardy. Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator, Director of Nursing and the Regional Director of Operation were notified of the Immediate Jeopardy (IJ) for F-610 during the complaint investigation on 1/9/2023 at 4:40 PM, in the Conference Room. The facility was cited at F-610 at a scope and severity of J, which is Substandard Quality of Care. The Immediate Jeopardy existed from 11/9/2022 through 1/16/2023. An acceptable Removal Plan, which removed the immediacy of the jeopardy, was received on 1/9/2023 at 10:53 AM, and was validated onsite by the surveyors on 1/17/2023 through observations, review of audits, meeting minutes, and staff interviews. The findings include: 1. Review of the facility's policy titled, Abuse, Neglect and Exploitation, revised 10/24/2022, revealed .It is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse neglect .Neglect .means failure of the facility, its employees, or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress .The facility will designated and Abuse Prevention /Coordinator in the facility who is responsible for reporting allegations or suspected abuse, neglect .to the state survey agency .Investigation of alleged Abuse, Neglect .Identifying and interviewing all involved persons .witnesses .others who might have knowledge of the allegations .Provide complete and thorough documentation of the investigation .Reporting of all alleged violation to the Administrator, state agency, adult protective services .within specified timeframes .Immediately, but not later than 2 hours after the allegations is made, if the events that cause the allegation involve abuse . Review of the facility's policy titled, Incidents and Accidents Reporting, revised 8/11/2022, revealed .It is the policy of this facility for staff to utilize electronic and /or approved forms to report, investigate and review any accidents or incidents that occur or allegedly occur, on facility property and may involve or allegedly involved a resident .An 'incident' is defined as an occurrence or situation that is not consistent with the routine care of a resident or with the routine operation of the organization .The purpose of incident reporting is .Assure that appropriate and immediate interventions are implemented and corrective actions are taken to prevent recurrences and improve the management of resident care .Incident/accident reports will be reviewed by the QAPI committee on a routine basis to be analyzed. Analysis may include, for example, considering the severity of hazard, the immediacy of risk, and trends such as time of day, location .Incidents that rise the level of abuse .neglect .will be managed and reported according to the facility's abuse prevention policy .The following incidents/accidents require an incident/accident report but are not limited .Elopement .The nurse will notify the resident's practitioner to inform them of the incident/accident .The resident family or representative will be notified of the incident/accident .The nurse .will enter the incident/accident information into the appropriate form/system within 24 hours of occurrence and will document all pertinent information .Documentation should include the date, time, nature of the incident, location, initial findings, immediate interventions, notifications .follow-up interventions .obtain the witnesses' account . Review of the facility's policy titled, Unsafe Wandering & [and] elopement Prevention, revised 1/1/2022, revealed .Every effort will be made to prevent unsafe wandering and elopement episodes .Should an elopement .occur, the contributing factors, as well as the interventions' tried, will be documented on the nurses' notes .upon return of the resident to the facility, the Director of Nursing Services or charge Nurse should .examine the resident for injuries .Contact the Attending Physician and report what happen .Contact the resident's responsible party and inform him/her of the incident .file incident report .Complete an Elopement assessment .Should an employee discover that a resident is missing from the facility .The Licensed nurse will assign a staff member to begin a head count of all residents .Assign staff to conduct and interior search of the facility .conduct and exterior search of the facility .The Licensed nurse will also .Contact .Responsible Party .Validated the head count is accurate and all residents are accounted for . 2. Review of the facility's Director of Nursing Job description signed 9/26/2022, revealed .Manages the facility nursing program in accordance with the Nurse Practice Act, applicable State and Federal regulations, and policies and procedures .Round on unit at least once daily .Manage the Nursing Department with the goal of achieving and maintaining the highest quality of care .Identification of training needs .Assures that all clinical protocols and nursing policies and procedures are followed .Assumes complete responsibilities for the Center in absence of Administrator . 3. Review of medical record revealed Resident #6 was admitted to the facility on [DATE], with diagnoses of Parkinson's Disease, Osteoarthritis, Major Depression, Chronic Obstructive Pulmonary Disease, Repeated Falls, and Hypertension. Review of the Care Plan initiated on 7/2/2022 revealed, .The resident is at risk for falls related to History of falls .Provide for .transfers .ambulation . Review of the Care Plan initiated 7/5/2022 revealed, .The resident is an elopement risk/a wanderer/wants to go home .11/9/2022, resident attempted to leave facility .11/15/2022, resident attempted to leave facility . Review of the Progress Notes dated 7/5/2022, 7/15/2022, 7/20/2022, and 7/27/2022 revealed, .Behavior .wandering/exit seeking . Review of the Progress Note dated 9/1/2022 revealed, .Resident was out of chair and started to open the door on 400 east. Nurse was present and stopped resident . Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #6 had a Brief Interview for Mental Status (BIMS) score of 4, which indicated severe cognition impairment, and wandering behavior was not coded. Review of the Progress Note dated 10/23/2022 revealed, .Resident wandering throughout evening shift. Resident attempted to exit facility x [times] 2 . Review of an Incident Report dated 11/9/2022 revealed, .7:00 pm resident was given meds [medication] per MAR [Medication Administration Record]. 7:25 pm resident was seen going to the restroom in her room. At 7:45 pm door alarm sounded and alerted staff .Nurse and CNA [Certified Nursing Assistant] located resident outside of door and resident was brought inside . Review of the Progress Note dated 11/9/2022 revealed, .On 11/9/2022, [Named Resident #6] was last seen in her room going to the restroom by the nurse. At 7:40 [7:40 PM], door alarmed sounded .Resident was located outside of 300/400 [400 East] hall side emergency door .Resident was brought inside and to her room . Review of the timeanddate.com website revealed the weather on 11/9/2022, had a high temperature of 70 degrees Fahrenheit (F) and a low of 61 degrees. Review of the witness statements dated 11/9/2022 revealed, .[Named CNA #7] was charting in the conference room when I heard a door alarm go off .I preceded to check outside and [Named Resident #6] was outside in her wheelchair with a gown and shoes on .last time I had seen the resident before the incident was in the hallway by her room around 7:35 [PM] .Resident found outside at 7:45 [PM] . The facility provided 4 witness statements; one from Licensed Practical Nurse (LPN) #3, CNA #7, CNA #13 and CNA #14. The facility's investigation had no other interviews with other staff members to ensure there were no other incidents. Review of the RECORD OF IN-SERVICE dated 11/10/2022 revealed, .We need to treat exit seeking as an incident when they are exit seeking or attempting to exit the building .Immediate intervention needs to be in place .activities specific to resident .Psych [psychiatric] consult .Medication review if other haven't worked . Review of the In-service signature sheets dated 11/10/2022, revealed 8 of 49 nursing staff members were in-serviced on elopement and wandering and the need to treat exit seeking as an incident. During an interview on 1/9/2023 at 2:31 PM, CNA #7 was asked where Resident #6 was found. CNA #7 stated .she was found outside in her wheelchair sitting on the concrete patio . Review of the Progress Note dated 11/15/2022 revealed a second incident of Resident #6 exiting the building unsupervised, .11/15/22, at 10:40 pm, [Named Resident #6] was last seen in front of the nurses station. Staff went to start doing a round on resident care and observed that [Named Resident #6] was no longer sitting at the nurse station and she wasn't in her room. Around 11 pm [11:00 PM], we .discovered [Named Resident #6] wheelchair in front of the dining area emergency exit. Chair alarm was in place but was removed by resident. [Named Resident #6] was found near dumpsters on side of building . Review of an Incident Report dated 11/15/2022 revealed, .On 11/15/22, [Named Resident #6] exited the emergency door located in the dining room area around 11 pm [11:00 PM]. She was last seen sitting in front of the nurses station by staff. As staff was getting prepared to a round .they noticed .[Named Resident #6] was no longer sitting at the nursing station and she wasn't in her room .[Named Resident #6] chair was located in front of dining room emergency exit door. She was located outside by the dumpsters and was brought inside . Review of the Progress Notes dated 11/17/2022 revealed, .Increased episodes of wandering/exit seeking . On 11/15/2022, Resident #6 had eloped from the facility and was found outside sitting on the ground in mud. There was no fall incident report documented or fall assessment completed. Review of the timeanddate.com revealed the weather on 11/15/2022, had a high temperature of 43 degrees F and a low of 41 degrees. The investigation failed to document Resident #6's condition when found outside sitting on the ground. The resident was not evaluated by the Medical Doctor or the Nurse Practitioner after being found outside in 41-degree weather sitting in the mud and shivering. The facility's investigation had no other interviews with other staff members to ensure there were no other incidents. The incident of elopement was not reported to the State Agency or APS during the time of the elopement. APS was not notified until 1/9/2023. The facility provide statements from LPN #4 and CNA #13 that were undated. During a telephone interview 1/6/2023 at 12:00 PM, Resident #6's daughter confirmed she visited the facility 11/17/2022 and was not notified of her mother's (Resident #6) elopement from the facility on 11/15/2022. The daughter stated she was not aware until the facility called her on 11/18/2022 and informed her that her mother would need to be discharged to another facility. Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 11/20/2022 revealed, .[Name Resident #6] Exit Seeking all night . Review of the inservices dated 11/14/2022, revealed 10 nursing staff members were inserviced on the Fall Protocol, 9 LPN's and one Registered Nurse (RN). The facility had an average of 46-49 total staff members. Review of the Discharge to Nursing Facility Summary dated 11/22/2022, revealed .is transferring to a locked nursing facility r/t [related to] several attempted elopements . During an interview on 1/4/2023 at 7:03 PM, LPN #3 confirmed Resident #6 exited the facility and was found outside past the garbage dumpsters. LPN #3 confirmed she did not see Resident #6 exit the facility. During an interview on 1/4/2023 at 7:36 PM, CNA #7 confirmed Resident #6 had exited the facility twice in the month of November and was found outside. CNA #7 confirmed she did not see Resident #6 exit the facility. 4. Review of the medical record revealed Resident #3 was admitted to the facility on [DATE] with a readmitted [DATE] and had diagnoses of Alzheimer's Disease, Hypertension, Adult Failure to Thrive, History of Falls, and Anxiety Disorder. Review of the quarterly MDS dated [DATE] revealed Resident #3 had a BIMS of 3, which indicated severe cognition impairment, and wandering behavior was not coded. Review of the Care Plan revised 11/30/2022 revealed, .Resident will not exit facility unaccompanied by staff or family .Documents wandering behavior .1/7/2021 .distract from wandering by offering pleasant diversion .1/7/2021 .WANDER ALERT .wander guard-check function . Review of an Incident Report dated 12/20/2022 revealed, .This nurse was sitting at the nursing's station putting in orders, the CNA on duty came to the nurse's station and stated .[Named Resident #3] got out .200 hall .The CNA stated that the resident's wheelchair was in front of the 200-hall door, and door had not shut completely behind resident .resident had exited on foot. The CNA said that she heard the alarm sounding at the 200-hall door when she went to check call lights, but there was no alarm sounding at the nurse's station, so I was unaware of the situation until alerted by said CNA. The resident was brought back in .wearing a shirt, sweater over the shirt, and winter coat, jogging pants, socks, and shoes. She had clothing with her (sweater and two shirts) and a bottle of coca cola. Resident was assessed. She stated I am looking for my momma and daddy . Review of the Nursing Home Progress Notes completed by the Medical Director dated 12/30/2022 revealed no documentation or mention of the resident's elopement on 12/20/2022. Review of witness statement dated 12/20/2022 revealed, .[Named CNA #7] .heard .exit door going off .[Named Resident #3] had went outside .brought her inside .incident happened at 5:18 pm last seen at 5:10 [5:10 PM] . The facility failed to obtain witness statement on all shifts. The facility obtained witness statements from LPN #6 and CNA #7 on 12/20/2022. The facility provided in-services to 20 staff members on 12/26/2022 on the elopement education and respond to missing resident. The facility had an average of 46-49 staff members. Review of the Incident report did not identify where the resident was found, or measurement of the resident's distance traveled. The resident was not placed on 1:1 observation until 12/20/2022 at 8:00 PM, more than 2 and a half hours after the elopement incident. Review of the Committee Agenda/Minutes Ad-hoc dated 12/21/2022, revealed .doors will be checked 5 times a week by Maintenance Director and 3 times a week for 2 weeks by the Administrator for functionality and visually for wiring .Resident will remain 1:1 until appropriate intervention is in place and effective .Wanderguards were check [checked] for functionality .reports were pulled to verify that wanderguards had been checked appropriately . The Administrator provided a floor plan of the facility with the exit doors circled and no dates documented when the doors and wires were checked. The Maintenance Director was unable to provide documentation of the wanderguards being checked in TELS (is a technology-based system for delivering life safety, asset management, maintenance, and repair services to building management professionals) system. Review of second Incident report for resident #3 dated 1/14/2023 revealed, .Resident sitting with this nurse at the nurses station while nurse was charting assessment. The door alarm starting going off and this nurse looked up and saw it was where the smokers were going out the .Courtyard door. Within a few seconds the alarm got louder, and this nurse looked up to see the Front door alarm going off. I looked around and resident wasn't sitting behind me. I ran around the desk and saw resident sitting in the vestibule in her wheelchair with her hands on the door. The door didn't open. Resident was still in her wheelchair covered up with the blanket she had been covered up in most of the morning . The Administrator provided a floor plan of the facility with the exit doors circled and no dates documented when the doors and wires were checked. The Maintenance Director was unable to provide documentation of the wanderguards being checked. During an interview on 1/4/2023 at 5:28 PM and 1/12/1023 at 4:24 PM, the Director of Nursing (DON) was asked if she got statements from the staff members. The DON stated, .only the 2 statement .one from LPN #6 and CNA #7 .they were the ones taking care of the resident [Resident #3] . The DON confirmed she should have gotten statements on all shifts. Review of the IN-SERVICE ATTENDANCE RECORD SIGNATURE SHEET dated 1/9/2023 revealed LPN #3, #2, #3 and #4 were in-serviced on how to check wanderguaurd function. During the investigation LPN #2 confirmed she was not checking the wanderguard functioning, just the placement. During an interview on 1/4/2022 at 2:35 PM, CNA #7 was asked if she knew about any residents exiting the facility. CNA #7 stated .[Named Resident #3] .got out of back door on the 200 hall .there are no patients back there [200 hall close unit] .It's behind closed double doors .goes to the 200 hall .seen wheelchair in front of the door .she was out of the wheelchair .it was dark .called nurses station for help . During a telephone interview on 1/4/2023 at 4:09 PM, LPN #6 confirmed Resident #3 exited the facility on 12/20/2022, and was found by staff outside. During an interview on 1/4/2023 4:45 PM, the Assistant Director of Nursing (ADON) was asked about Resident #3's elopement. The ADON stated .I was at home .got phone call at 7 pm .I asked what type clothes she had on .when was the last time staff seen her .was 5:10 PM .found at 5:18 PM .that what I was told .did staff write statements .[Named Administrator] .notify everyone .MD, RP, the Administrator and DON .called the Maintenance Director to check the door .make sure it was fixed .he beat me here .I went to the door .he [Named Maintenance Director] could not get it to work .it was alarming at the door .but not the nursing station .sensor at the top of the door the wire was hanging out of it .there was some construction men going in and out the door .4 hours the day prior to the event .[Named Maintenance Director] fixed the box in house .It was in December before Christmas .we have a trigger system event for abuse .injury of unknown origin .I was told a resident getting out of the building is not a reportable event . The ADON confirmed the incidents of elopement were not reported to the State Survey Agency (SSA). During an interview on 1/4/2023 at 5:29 PM the Administrator was asked about the elopement on 12/20/2022. The Administrator stated .I got phone call at around 7:30-7:50 PM .they had her back in the building .the door did not alarm .that was the root cause .we did not report it .it was not required for use to report an elopement . The Administrator was asked if the staff members called a code. The Administrator stated .I don't know if they did .checked .head count .they did not put it on a form .when have elopement .we do a head count .we don't document anything .we have such a small building . During an interview on 1/10/2023 at 9:21 AM, the Social Service Director was asked what her roll was when the facility has an elopement. The Social Service Director stated .I put them on standards of care [SOC] a QA [quality assistance] tool for behavior and monitor them for 4 weeks .the one on [Named Resident #3] .I did not know she got out the building .[Named Resident #6] .with her we started working on placement .we had her on for behaviors after first incident .her family had told me when admitted she wandered at night looking for her husband .so when she had her elopement add her to the SOC .looking for patterns and intervention those kind of thing . Review of the Quality Assistance Form, review of the forms form June 2022 through January 2023 revealed no documentation of Resident #3 and #6 wandering behaviors. During an interview on 1/12/2023 at 4:24 PM, the Director of Nursing (DON) was asked whose responsibility it was to update the care plan interventions. The DON stated .any nurse can go and update the care plan .should update the care plan if the resident had a change . The DON was asked what intervention was in place for each of the elopements. The DON stated .I don't remember without looking through everything . The DON was asked if all direct care staff members should have been educated. The DON stated .this was for just the nursing for intervention to put in place . The DON was asked if the CNAs were educated on the interventions. The DON stated .No . The DON was asked if a resident is found outside the facility would that be considered an elopement. The DON stated .we were not told she was outside, the nurse called [Named LPN #3] .she was not outside, and that is why we did not start a full investigation. We were told she was not outside, her chair was at the door . The DON stated .when I came in the next morning .reviewed the statements .talked with them .it was confusing . The DON was asked about asking the other staff members. The DON stated .yes .we should have talked to everyone who worked . The DON was asked if the Medical Doctor or NP followed up with Resident #3 or #6. The DON stated No . The DON was asked if a resident was found on the ground, what did she expect the staff to document. The DON stated .should have done an incident report if they had a fall .had them complete another unwitnessed fall .fall assessment .pain assessment .vital signs . The DON was asked if the interventions put in place were effective with the 3 elopements. The DON stated .There is room for improvement . Review of the facility's investigation revealed the facility did not complete a thorough investigation for the incidents of elopement There were no written statements from nurses or staff providing direct care to the resident on the previous shifts. The facility was unable to provide documentation a head count was done according to policy after the searches for the missing residents. Refer to F-600, F-610, and F-689. 5. The surveyors verified the Allegation of Compliance (AoC) Removal Plan through review of education and sign-in sheets, observations, and interviews for the immediate corrective actions listed below: a. The identified residents- Resident # 6 was placed on 1:1 supervision on 11/15/2022 until discharge to a locked unit on 11/22/2022. The facility completed an investigation of the event and determined the root cause to be that the alarm was manually disabled by staff to bring furniture in and out of the dining room and was not turned back on. Staff responsible was re-educated on door alarms need to be engaged at all times on 11-16-2022 by the Administrator. The surveyor confirmed by interviews and observations. b. Resident #3 was placed on 1:1 supervision on 12/20/2022 until door repair on 12/21/2022. Door was monitored by staff starting on 12/20/2022 until repaired on 12/21/2022 by the Regional Maintenance Director. An Investigation was completed, and root cause determined to be a broken sensor wire leading to the annunciator which did not alarm at the nurse's station. Further investigation revealed condensation had caused the molding that was holding the wire, to pull away from the wall resulting in wires pulling away from the alarm box and not sounding at the nurse's station. The surveyor confirmed by interviews and observations. c. The Administrator on 1/9/2023 completed a review of the risk management events in the past 30 days to determine if any other elopements had occurred without investigation and no other elopements were noted to have occurred. The surveyor confirmed by interviews. d. The Administrator reviewed on 1/9/2023 all investigations of abuse and neglect in the past 30 days to determine if any lacked investigation or statements and no concerns were identified. The surveyor confirmed by interviews. e. On 1/9/2023 the VP (Vice President) of Clinical Services completed education with the Administrator and Director of Nursing on investigating including root cause analysis and identifying and interviewing involved persons including the alleged victim, alleged perpetrator, witnesses, and others who might have knowledge of the allegations. The surveyor confirmed by interviews. f. The Administrator of Designee will review any allegations of abuse or neglect weekly x (times) 8 weeks to validate a thorough investigation with root cause analysis and appropriate witness statements. Results of the reviews will be presented to the QA (Quality Assurance) Committee monthly x 2 months or anytime concerns are identified for further recommendations as needed. The surveyor confirmed by interviews. g. On 1/9/2023 an ad hoc (as needed) QA Committee meeting was held to review the past noncompliance as well as the IJ citations and abatement plan/plan of correction. The Medical Director, DON, Administer, ADON/Infection Control Nurse and Department Heads in attendance. No further recommendations were made. The surveyor confirmed by interviews and observation. The facility's noncompliance of F-610 continues at a scope and severity of D for monitoring the effectiveness of the corrective actions. The facility is required to submit a Plan of Correction.

Based on policy review, job description review, review of facility investigations, medical record review, observation, and interview, the facility failed to ensure the Resident Rights to be free from abuse/neglect for 2 of 5 sampled residents (Resident #3 and #6) reviewed for abuse. The facility's failure to ensure a resident's right to be free from abuse/neglect resulted in Immediate Jeopardy when the facility failed to provide adequate supervision for 2 vulnerable residents with severe cognition impairment. Resident #6 exited the facility unsupervised and without staff knowledge on 2 separate occasions, 6 days apart on 11/9/2022 and 11/15/2022; and Resident #3, exited the facility unsupervised and without staff knowledge on 12/20/2022. Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator, Director of Nursing and the Regional Director of Operation were notified of the Immediate Jeopardy (IJ) for F-600 during the complaint investigation on 1/9/2023 at 4:40 PM, in the Conference Room. The facility was cited at F-600 at a scope and severity of J, which is Substandard Quality of Care. A partial extended survey was conducted from 1/10/2023 through 1/13/2023. The Immediate Jeopardy existed from 11/9/2022 through 1/16/2023. An acceptable Removal Plan, which removed the immediacy of the jeopardy, was received on 1/12/2023 at 9:03 PM, and was validated onsite by the surveyors on 1/17/2023 through review of in-services, audits, and staff interviews conducted. The findings include: 1. Review of the facility's policy titled, Abuse, Neglect and Exploitation, revised 10/24/2022, revealed .It is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse neglect .Neglect .means failure of the facility, its employees, or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress . 2. Review of the facility's Administrator Job Description signed 12/1/2015, revealed .Responsible for the efficient and profitable operation of the facility, facility compliance with .State and Federal rules and regulations, and providing the highest quality of care possible .Manages the day-today operation of the facility .Implements control systems to ensure accountability of all departments .Ensures all employees receive orientation and ongoing training to meet the quality goals of the organization .Knowledge of Long term Care and Medicare and Medicare regulations and standards . Review of the facility's Director of Nursing Job description signed 9/26/2022, revealed .Manages the facility nursing program in accordance with the Nurse Practice Act, applicable State and Federal regulations, and policies and procedures .Round on unit at least once daily .Manage the Nursing Department with the goal of achieving and maintaining the highest quality of care .Identification of training needs .Assures that all clinical protocols and nursing policies and procedures are followed .Assumes complete responsibilities for the Center in absence of Administrator . 3. Review of medical record revealed Resident #6 was admitted to the facility on [DATE], with diagnoses of Parkinson's Disease, Osteoarthritis, Major Depression, Chronic Obstructive Pulmonary Disease, Repeated Falls, and Hypertension. Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #6 had a Brief Interview for Mental Status (BIMS) score of 4, which indicated severe cognition impairment, and wandering behavior was not coded. Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 10/21/2022 revealed, .[Named Resident #6] .Exit seeking . Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 10/23/2022 revealed, .[Named Resident #6] .wandering [increased] shift/evening . Review of the Progress Note dated 10/23/2022 revealed, .Resident wandering throughout evening shift. Resident attempted to exit facility x [times] 2 . Review of the Progress Note dated 11/9/2022 revealed .On 11/9/2022, [Named Resident #6] was last seen in her room going to the restroom by the nurse. At 7:40 [7:40 PM], door alarmed [alarm] sounded .Resident was located outside of 300/400 hall side emergency door by CNA [Certified Nursing Assistant] and nurse . Review of an Incident Report dated 11/9/2022 revealed .7:00 pm resident was given meds [medication] per MAR [Medication Administration Record]. 7:25 pm resident was seen going to the restroom in her room. At 7:45 pm door alarm sounded and alerted staff. Doors were checked quickly and staff discovered door that was sounding off. Nurse and CNA located resident outside of door and resident was brought inside . Review of the timeanddate.com website revealed the weather on 11/9/2022 was a high of 70 degrees Fahrenheit (F) and a low of 61 degrees F. Review of the Elopement/Wandering in-service conducted on 11/10/2022 revealed the facility educated 8 of 49 staff members. Review of an Incident Report dated 11/15/2022 revealed .On 11/15/22, [Named Resident #6] exited the emergency door located in the dining room area around 11 pm. She was last seen sitting in front of the nurses station by staff. As staff was getting prepared to a round on patients, they noticed .[Named Resident #6] was no longer sitting at the nursing station and she wasn't in her room. Staff immediately took action to check all doors and [Named Resident #6] chair was located in front of dining room emergency exit door. She was located outside by the dumpsters and was brought inside . Observation outside of the facility on 1/5/2023 at 8:47 AM with the Maintenance Director revealed just outside the dining room exit door on the side of the facility was 3 large PVC (a type of plastic piping that is used in a variety of applications) pipes frames made for privacy screens, an old biohazard [NAME] with the broken wood on the bottom of the doors, 2 large barrels to the right of the biohazard [NAME] filled with dark greasy substance, and a milk crate to the left side of the biohazard [NAME]. There was an opening between service door and the biohazard [NAME] with 8 milk crates and trash lying on the ground, and 3 broken wooden pallets were lying up against the side of the biohazard [NAME]. On the back side of the biohazard [NAME] in front of boiler room, there was a lot of trash and debris including 5 (5) gallon buckets, 10 additional milk crates, a gray cart with trash and debris, and a wet cardboard box, 3 large trash cans filled with trash, and 8 wooden planks lying on the ground. The dumpster area had trash all over around the 2 trash bins, including part of a broken wooden pallet. One of the dumpsters had 2 of the lids open, the other dumpster was overflowing with trash. Across on a grassy area, an old air conditioner was lying on the ground. The grassy area lead to an open field that lead to a major highway. Review of the timeanddate.com website revealed the weather on 11/15/2022 had a high temperature of 43 degrees F and a low of 41 degrees F. The facility was unable to provide documentation Resident #6 was assessed by the Nurse Practitioner or the Medical Doctor post elopement on 11/9/2022 and 11/15/2022. During an interview on 1/10/2023 at 7:55 AM, the Director of Nursing (DON) was asked if there was documentation the resident followed up with the Nurse Practitioner or Medical Director. The DON stated .No .I only have the one . Review of Resident #6's Discharge to Nursing Facility Summary dated 11/22/2022, revealed .is transferring to a locked nursing facility r/t [related to] several attempted elopements . During an interview on 1/4/2022 at 8:30 AM, the Maintenance Director was asked if he know of any residents getting out of the facility. The Maintenance Director stated .not to get out, but got the door open a time or two . During a telephone interview on 1/4/2022 at 7:22 PM, CNA #6 was asked about Resident #6 getting out of the facility. CNA #6 stated .it was in November .I just arrived at work .went to the floor .noticed she was not there .I asked if anyone seen her .we knew she wandered a lot .we all started searching for her .we started in the building first .[Named CNA #7] found her wheelchair at the dining room door .found her outside .she was to the left of the parking lot past the dumpsters .she was sitting on the ground .she had her Bible and pullouts [briefs] .there were no alarms going off .that is another reason we did not know where she wandered to .she had on a shirt and black pants, shoes .it was cold outside .she was muddy .it was mostly on her pants .she was a little damp .we got her in the shower .she was cold to the touch .we let her warm up a little bit before putting her in the shower . During an interview on 1/4/2023 at 7:36 PM, CNA #7 was asked about Resident #6 getting out of the facility. CNA #7 stated .she got out the exit door on the 500 Hall .she was right outside the door on the sidewalk . CNA #7 was asked if she saw Resident #6 exited the facility. CNA #7 stated No . CNA #7 was asked about Resident #6 getting out the dining room door. CNA #7 stated .[Named CNA #6] came in to work early .me and her was to do walking rounds .we passed her [Resident #6] room .[Named CNA #6] said where is [Named Resident #6] .notified the nurse .[Named CNA #6] went one way .I went another way .when I came back around I went looking in the dining room .her wheelchair was sitting in front of the exit door .we all went outside since it was dark .she was past the dumpsters .she was sitting down .got mud all over my new white shoes .we took the wheelchair out with us and put her in the wheelchair .brought her back inside .wrapped her in a blanket to warm up for a minute .gave her a shower since she was in the grass and the mud .she was just muddy .her shoes and pants where she was sitting on her butt .pack of briefs and her Bible had mud on it . CNA #7 was asked how long Resident #6 was outside. CNA #7 stated .we looked for her in the building for 5 minutes . During an interview on 1/8/2023 at 10:57 AM, the Assistant Director of Nursing (ADON) confirmed in a statement Resident #6 was found approximately 150 feet from the dining room exit door. During an interview on 1/9/2023 at 2:15 PM, LPN #2 was asked to explain how she checked wanderguard placement and the function. LPN #2 stated .I just check that it's on and clipped .put in the wheelchair and take it to the door . The LPN was asked which door she checked the wandgerguard with. LPN #2 stated .whatever door is the closest . LPN #2 was asked if she had been checking the function of the wanderguard. LPN #2 stated .No . The facility only has one door equipped for the wanderguard system, which is the front door in the main lobby. During a telephone interview on 1/11/2023 at 7:22 AM, Licensed Practical Nurse (LPN) #3 was asked about Resident #6 getting out of the facility. LPN #3 stated .the first time she got out, she exited the door on the 400 hall .the alarm sounded and we went to the door .she was right by the gate outside .it may have been 5 minutes . LPN #3 was asked if she saw Resident #6 exit the facility. LPN #3 confirmed she did not. LPN #3 was asked about Resident #6 getting out of the facility on 11/15/2022 through the dining room exit door. LPN #3 stated .she was not in her room .she went out the side dining room door .she was past the garbage cans back there .She left her chair [wheelchair] at the door entrance at the door she walked outside .when she came back in she .was cold .she was muddy on her knees from being on the ground .her knees were red when we took her pants off .it was from the coldness .they went back to the normal color .she was sitting on the ground .it was muddy .it had rained that day .it was cold that night .they took her to the shower .her hands was [were] muddy where she was trying to get up or something .Bible and pullouts [briefs] was [were] muddy .she had on blue jeans .sleeves that came to the elbow not long sleeves .church shoes .some socks on .she had mud on her shoes .she was shivering .she did not have on a jacket .we warmed her up first .then gave her a shower .we got her back to her room and she went to sleep . During a telephone interview on 1/11/2023 at 7:51 AM, LPN #4 was asked if she could tell me how Resident #6 looked when she was brought back into the facility on [DATE]. LPN #4 stated .she was by the dumpsters .she was sitting on her bottom .in mud .it was muddy .she had on shirt and pants .had on shoes .her pants were muddy .her Bible and brief was muddy . During a telephone interview on 1/11/2023 at 2:26 PM, CNA #6 was asked if she could tell me about Resident #6 elopement on 11/15/2022. CNA #6 stated .I did assist in getting her inside .they was getting her up off the ground .she had mud on pants leg and her hand .I know her Bible was muddy .I went to get her some new clothes to put on .because of the mud .took her to the shower .we did turn the heaters on .let the water warm up .I do remember her knees being red .no broken skin .I do remember her shoes were also muddy .I went to clean her shoes and bible with a Sani wipes .we gave her a shower .she wanted to go to bed .I went to the hopper room and cleaned them [Bible and shoes] .hands were cold to the touch .she was cold .it was cold for an older person . 4. Review of medical record revealed Resident #3 was admitted to the facility on [DATE], with a readmitted [DATE], with diagnoses of Alzheimer's Disease, Hypertension, Adult Failure to Thrive, History of Falls, and Anxiety Disorder. Review of the quarterly MDS dated [DATE] revealed Resident #3 had a BIMS score of 3, which indicated severe cognition impairment, and wandering behavior was not coded. Review of an Incident Report dated 12/20/2022 revealed, .This nurse was sitting at the nursing's station putting in orders, the CNA on duty came to the nurse's station and stated .[Named Resident #3] got out .The CNA stated that the resident's wheelchair was in front of the 200-hall door, and door had not shut completely behind resident .and the resident had exited on foot. The CNA said that she heard the alarm sounding at the 200-hall door when she went to check call lights, but there was no alarm sounding at the nurse's station, so I was unaware of the situation until alerted by said CNA. The resident was brought back in safely. She was wearing a shirt, sweater over the shirt, and winter coat, jogging pants, socks, and shoes. She had clothing with her (sweater and two shirts) and a bottle of coca cola. Resident was assessed. She stated 'I am looking for my momma and daddy . Observation on the 200 and 300 Hall closed unit on 1/4/2022 at 8:50 AM when entering the 300 Hall closed unit there were double fire doors with a white box mounted on the door which had a 3 second chime when the door opened and closed. When entering the 200 Hall closed unit there were double fire doors and a white box mounted on the door which had a 3 second chime when the doors opened and closed Observation on the 200 and 300 Hall closed unit on 1/9/2023 at 9:50 AM with Housekeeper #1 revealed several empty rooms used for storage open and unlocked on the 200 Hall closed unit, Biohazard Room locked, Laboratory Room that was unlocked with Covid testing supplies, isolation cart, a bucket of disinfectant wipes, bottle of hand sanitizer, hopper room unlocked. The 200 hall has a fire extinguisher hanging on the wall. The 200 hall and the 300 Hall had a nursing station in the middle of the two hall that had a medication cart, a fire extinguisher hanging on the wall next to the medication cart, and a metal storage rack. On the 300 Hall closed unit are offices for the Social Work, MDS Coordinator, ADON, Maintenance Director. Entering the 200 and the 300 Hall are double fire doors with a 3 second chime box. Observation on the 300 Hall closed unit on 1/10/2023 at 8:00 AM with the Maintenance Director revealed a double fire door with the 3 second chime mounted to the doors. Observation on the 300 Hall on 1/10/2023 at 3:40 PM revealed the Regional Maintenance Director was working on the double fire door installing new door alarms with key code. During an interview on 1/10/2023 at 3:40 PM the Regional Maintenance Director was asked about the new door alarms. The Regional Maintenance Director stated, .replaced the chimes on the fire door leading to the 300 hall and the 200 hall closed unit .made so can't turn off .sound constant alarm till the code is reset .to help keep unauthorize people from getting back here .like the resident . Observation outside the 200 Hall exit door on 1/13/2023 at 4:09 PM, revealed a concrete sidewalk leading to the apartments next door. The sidewalk had scattered pine needles and leaves. The end of the concrete sidewalk was covered with mud and leaves. At the end of the muddy sidewalk there was a dumpster running over with trash, and the parking lot for the apartments. To the left of the parking lot at the edge of the grassy area were 16 mailboxes mounted on 5 wooden frames. The apartment parking lot lead to a 2-lane road. Review of the timeanddate.com website revealed the weather on 12/20/2022 with a high of 39 degrees F and a low of 36 degrees F. During an interview on 1/4/2022 at 2:35 PM, CNA #7 was asked if she knew of any resident exiting the facility. CNA #7 stated .[Named Resident #3] .got out of back door on the 200 hall .There are no patients back there .It's behind closed double doors .seen wheelchair in front of the door .she was out of the wheelchair .it was dark .called nurse station for help .went outside . she was found at the mailboxes near the apartments . During an interview on 1/4/2023 at 3:04 PM, CNA #11 was asked if he knew of any residents getting out of the facility. CNA #11 stated .which time .Not too long ago, the last time she [Resident #3] got out was mid-December .she managed to get herself out .she went through the double doors on the 200 hall .she went out the door and no one knew she left .the alarm did no go off at the desk .I was out on lunch .came back .[Named CNA #7] told me she got out .she was over by the mail boxes by the apartment .I feel like that was the second time she got out that day . During a telephone interview on 1/4/2023 at 3:41 PM, LPN #7 was asked if she knew of any residents getting out of the facility. LPN #7 stated .it's been weeks ago .it was dark .that was not my hall .she [CNA #7] called to the nursing station .she said come help me get [Named Resident #3] . when I went back there .she [CNA #7] was bringing her [resident #3] back into the back door .on the end of 200 hall .that we are not using . During a telephone interview on 1/4/2023 at 4:09 PM, LPN #6 was asked if she could tell me about the incident when Resident #3 got out of the facility. LPN #6 stated .I was on the hall doing my med [medication] pass .I came to the nursing station .[Named CNA #7] .told me she [Named Resident #3] had gotten out . During a telephone interview on 1/5/2023 at 12:08 PM, the Nurse Practitioner (NP) was asked if she was aware the facility had 3 elopements. The Nurse Practitioner stated .I was not aware of all of them .I don't think they got past the parking lot .[Named Resident #3] .exited the building .[Named Resident #6] .I know she got out of the facility .The NP was asked if a resident was found outside unsupervised, was it considered safe. The NP stated .no unsupervised, it's not safe . During a telephone interview on 1/5/2023 at 12:35 PM, the Medical Director was asked what he was told about the residents who eloped from the facility. The Medical Director stated .told one of them eloped from the side door, and one made it out of the building. [Named Resident #6] .the door was not working .alarm did not go off .[Named Resident #3] .she made it out, and the alarm did not go off .it was at night . The Medical Director was asked what he considered an elopement. The Medical Director stated .resident step out the structure unsupervised. That is an elopement, even if they step one foot out .have to be notified for that . The Medical Director was asked if a resident should be outside unsupervised and unattended, and if that was considered a safe area. Medical Director stated .No, ma'am it's not safe . The facility neglected to adequately supervise Resident #3 and #6 to prevent incidents of elopement. 5. The surveyors verified the Removal Plan through review of in-services, audits, and conducting staff interviews. a. The identified residents- Resident # 6 was placed on 1:1 supervision on 11/15/2022 until discharge to a locked unit on 11/22/2022. The surveyor confirmed with recorded review and interviews. b. On 11/15/2022 the charge nurse checked the door the resident exited and noted the alarm was manually disabled, staff stayed at the door until the maintenance director was contacted and gave instruction on how to re-engage the alarm. The surveyor confirmed with interviews. c. The Charge Nurse checked the function of all exit doors and found no other concerns on 11/15/2022. The surveyor confirmed with interviews. d. The facility completed an investigation of the event occurring on 11/15/2022 and determined the root cause to be that the alarm was manually disabled by the Maintenance Director to bring furniture in and out of the dining room and was not turned back on. The surveyor confirmed with interviews. e. The Maintenance Director was re-educated on door alarms need to be engaged at all times on 11/16/2022 by the Administrator. The surveyor confirmed with interviews. f. The identified Resident #3 was placed on 1:1 supervision on 12/20/2022 until door repair on 12/21/2022. The door was monitored by assigned staff starting on 12/20/2022 until repaired on 12/21/2022 by the Regional Maintenance Director. The surveyor confirmed with interviews. g. The Administrator checked the function of all exit doors on 12/20/2022 and found all to be functioning except the door identified with a broken wire to the sensor. The door was secured but the alarm was not audible at the nurse's station. The door was being monitored by staff until repair on 12/21/2022. The surveyor confirmed with interviews and record review. h. Investigation was completed and root cause determined to be a broken sensor wire leading to the annunciator which did not alarm at the nurse's station. Further investigation revealed condensation had caused the molding that was holding the wire, to pull away from the wall resulting in wires pulling away from the alarm box and not sounding at the nurse's station. The surveyor confirmed with interviews. i. Facility exit doors were checked for function 5 x (times) week by the maintenance Director ongoing as well as 7 x week by the Administrator for 2 weeks. The surveyor confirmed with interviews and audits. j. Cognitively impaired residents with wandering behaviors are placed with a wanderguard bracelet to alert the facility of the resident exiting to any area that is not secured or alarmed. The surveyor confirmed with interviews. k. Resident #6 was last seen at approximately 10:40 PM, during staff rounds and was located at 11:00 PM. Resident #3 was last seen at approximately 5:10 PM and located at 5:18 PM. The surveyor confirmed with interviews. l. On 11/16/2022 all exit alarms were inspected by the Maintenance Director and the ability to disengage the alarm was removed making all alarms unable to be disengaged. On 11/16/2022 all exit alarms were checked and found to be functioning by the Maintenance Director and the ability to disengage alarms was removed from all exit doors on 11/16/2022 by the Maintenance Director. The surveyor confirmed with interviews. m. On 11/17/2022 the Interdisciplinary Team (IDT) completed a review of all current residents to identify any that were at risk of elopement. Any at risk of elopement had a review of their wanderguard orders to verify functioning is checked daily by the licensed nurses and care plans to determine if the care plan was appropriate to meet the safety and supervision needs of the resident. Any needed corrections were made at that time. Cognitively impaired residents with wandering behaviors are assessed to determine the risk of elopement and based on risk factors a care plan is developed to provide safety without restriction of movement and quality of life. Interventions and supervision level is based on risk factors and resident needs and are resident specific. The surveyor confirmed with interviews. n. On 12/21/2022 the IDT completed a review of all current residents to identify any that were at risk of elopement. Any at risk of elopement had a review of their wander guard orders to verify functioning is checked daily by the licensed nurses and care plans to determine if the care plan was appropriate to meet the safety and supervision needs of the resident. Any needed corrections were made at that time. Cognitively impaired residents with wandering behaviors are assessed to determine the risk of elopement and based on risk factors a care plan is developed to provide safety without restriction of movement and quality of life. Interventions and supervision level is based on risk factors and resident needs and are resident specific. The surveyor confirmed with interviews. o. On 12/21/2022 all exit door alarms were checked by the Maintenance Director and Regional Maintenance Director with no concerns identified. A Specialty tape was applied to all wiring of exit alarms to prevent dislodgement of condensation on 12/21/2022 by the Maintenance Director and Regional Maintenance Director. The surveyor confirmed with interviews and observation. p. Resident # 6, Beginning on 11/16/2022 facility staff were re-educated on the Unsafe Wandering and Elopement Prevention. On 11/16/2022 the ability to disengage all alarms on exit doors was removed by the Maintenance Director. The surveyor confirmed with interviews. q. Resident # 3, Beginning 12/20/2022 facility staff were re-educated on the elopement policy by the DON (Director of Nursing) or designee with no staff working after 12/20/2022 without having had this re-education. The surveyor confirmed with interviews. r. Beginning 11/15/2022 and ongoing door functionality will be checked 5 x per week for functionality by the Maintenance Director. The surveyor confirmed with interviews. s. Beginning 12/21/2022 The Administrator or designee will check door functionality 3 x per week for two weeks. The surveyor confirmed with interviews. t. Beginning 11/21/2022 the Administrator or Designee conducted elopement drills monthly on random shifts with all shifts having at least one drill per quarter. Drills were conducted on 11/21/2022 second shift, 12/1/2022 day shift and 1/5/2023 on day shift by the Administrator. All staff present in the facility at the time of the drill participate. The surveyor confirmed with interviews and record review. u. An adhoc (as needed) QA (Quality Assurance) Committee meeting was held on 11/17/2022 to review the actions taken after the 11/15/2022 event and again on 12/21/2022 which included the Medical Director, DON, Administrator, ADON (Assistant Director of Nursing)/ Infection Control Nurse and Department Heads. The surveyor confirmed with interviews. v. On 1/9/2022 an ad [NAME] QA Committee meeting was held to review the past noncompliance as well as the IJ citations and abatement plan/ plan of correction. The Medical Director, DON, Administrator, ADON/ Infection Control Nurse and Department Heads were in attendance. The surveyor confirmed with interviews. w. The Administrator/Designee will review results of the door checks with the QA Committee monthly for three months or anytime concerns are identified for further recommendations as needed. The surveyor confirmed with interviews. The facility's noncompliance of F-600 continues at a scope and severity of D for monitoring the effectiveness of the corrective actions. The facility is required to submit a Plan of Correction.

Based on policy review, medical record review, and interview, the facility failed to report incidents of elopement for 2 of 5 sampled residents (Resident #3 and #6) reviewed for wandering and elopement. The facility's failure to report the incidents of elopement and neglect to the State Survey Agency resulted in Immediate Jeopardy when Resident #3, a vulnerable resident with severe cognition impairment, exited the facility on 12/20/2022 without staff knowledge or supervision; and Resident #6, a vulnerable resident with severe cognition impairment, exited the facility on 11/9/2022 and 11/15/2022 without staff knowledge or supervision. Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause serious injury, harm, impairment, or death to a resident. The Administrator, Director of Nursing, and the Regional Director of Operation were notified of the Immediate Jeopardy (IJ) for F-609 during the complaint investigation on 1/9/2023 at 4:40 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-609. The facility was cited at F-609 at a scope and severity of J, which is Substandard Quality of Care. The Immediate Jeopardy existed from 11/9/2022 through 1/16/2023. An acceptable Removal Plan, which removed the immediacy of the jeopardy, was received on 1/12/2023 at 11:52 AM, and was validated onsite by the surveyors on 1/17/2023 through observations, review of audits, meeting minutes, and staff interviews. The findings include: 1. Review of the facility's policy titled, Incidents and Accidents Reporting, revised 8/11/2022, revealed .It is the policy of this facility for staff to utilize electronic and/or approved forms to report, investigate and review any accidents or incidents that occur or allegedly occur, on facility property and may involve or allegedly involved a resident .An incident is defined as an occurrence or situation that is not consistent with the routine care of a resident or with the routine operation of the organization .The purpose of incident reporting is .Assure that appropriate and immediate interventions are implemented and corrective actions are taken to prevent recurrences and improve the management of resident care .Incident/accident reports will be reviewed by the QAPI committee on a routine basis to be analyzed. Analysis may include, for example, considering the severity of hazard, the immediacy of risk, and trends such as time of day, location .Incidents that rise the level of abuse .neglect .will be managed and reported according to the facility's abuse prevention policy .The following incidents/accidents require an incident/accident report but are not limited .allegations of abuse .Elopement .The nurse will notify the resident's practitioner to inform them of the incident/accident .The resident family or representative will be notified of the incident/accident .The nurse .will enter the incident/accident information into the appropriate form/system within 24 hours of occurrence and will document all pertinent information .Documentation should include the date, time, nature of the incident, location, initial findings, immediate interventions, notifications .follow-up interventions .obtain the witnesses' account . Review of the facility's policy titled, Abuse, Neglect and Exploitation, revised 10/24/2022, revealed .It is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse neglect .Neglect .means failure of the facility, its employees, or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress .The facility will designate an Abuse Prevention Coordinator in the facility who is responsible for reporting allegations or suspected abuse, neglect .to the state survey agency .Reporting of all alleged violation to the Administrator, state agency, adult protective services .within specified timeframes .Immediately, but not later than 2 hours after the allegations is made, if the events that cause the allegation involve abuse . 2. Review of the facility's signed Administrator Job Description dated 12/1/2015 revealed, .Responsible for the efficient and profitable operation of the facility, facility compliance with .Stated and Federal rules and regulations, and providing the highest quality of care possible .Manages the day-today operation of the facility .Implements control systems to ensure accountability of all departments .Ensures all employees receive orientation and ongoing training to meet the quality goals of the organization .Knowledge of Long term Care and Medicare and Medicare regulations and standards . Review of the facility's signed Director of Nursing Job description dated 9/26/2022 revealed, .Manages the facility nursing program in accordance with the Nurse Practice Act, applicable State and Federal regulations, and policies and procedures .Round on unit at least once daily .Manage the Nursing Department with the goal of achieving and maintaining the highest quality of care .Identification of training needs .Assures that all clinical protocols and nursing policies and procedures are followed .Assumes complete responsibilities for the Center in absence of Administrator . 3. Review of medical record revealed Resident #6 was admitted to the facility on [DATE], with diagnoses of Parkinson's Disease, Osteoarthritis, Major Depression, Chronic Obstructive Pulmonary Disease, Repeated Falls, and Hypertension. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #6 had a Brief Interview for Mental Status (BIMS) score of 4, which indicated severe cognition impairment, and wandering behavior was not coded. Review of an Incident Report for Resident #6 dated 11/9/2022 revealed .7:00 pm resident was given meds per MAR [Medication Administration Record] .7:25 pm resident was seen going to the restroom in her room .At 7:45 pm door alarm sounded and alerted staff .Nurse and CNA located resident outside . The Facility failed to report incident of elopement on 11/9/2022. Review of an Incident Report dated 11/15/2022 revealed, .On 11/15/22, [Named Resident #6] exited the emergency door located in the dining room area around 11 pm [11:00 PM]. She was last seen sitting in front of the nurses station by staff. As staff was getting prepared to a round on patients .[Named Resident #6] was no longer sitting at the nursing station and she wasn't in her room. Staff immediately took action to check all doors and [Named Resident #6] chair [wheelchair] was located in front of dining room emergency exit door. She was located outside by the dumpsters and was brought inside . The facility failed to report incident of elopement on 11/15/2022. During an interview on 1/4/2023 at 7:03 PM, Licensed Practical Nurse (LPN) #3 confirmed Resident #6 exited the facility and was found outside past the garbage dumpsters. LPN #3 confirmed she did not see Resident #6 exit the facility. During an interview on 1/4/2023 at 7:36 PM, CNA #7 confirmed Resident #6 had exited the facility twice in the month of November and was found outside. CNA #7 confirmed she did not see Resident #6 exit the facility. The allegation of elopement was reported to the Adult Protective Services (APS) by email on 1/9/2023 at 10:26 PM, for Resident #6. Resident #6 eloped from the facility on 2 separate occasion and only one incident 11/15/2022 was reported to APS. 4. Review of the medical record revealed Resident #3 was admitted on [DATE], with a readmitted [DATE], with diagnoses of Alzheimer's Disease, Hypertension, Adult Failure to Thrive, History of Falls and Anxiety Disorder. Review of the quarterly MDS dated [DATE] revealed Resident #3 had a BIMS score of 3, which indicated severe cognition impairment, and wandering behavior was not coded. Review of an Incident Report dated 12/20/2022 revealed, .This nurse was sitting at the nursing's station putting in orders, the CNA [Certified Nursing Assistant] on duty came to the nurse's station and stated .[Named Resident #3]'s got out .The CNA stated that the resident's wheelchair was in front of the 200 hall door, and door had not shut completely behind resident .and the resident had exited on foot. The CNA said that she heard the alarm sounding at the 200 hall door when she went to check call lights, but there was no alarm sounding at the nurse's station, so I was unaware of the situation until alerted by said CNA. The resident was brought back in safely. She was wearing a shirt, sweater over the shirt, and winter coat, jogging pants, socks, and shoes. She had clothing with her (sweater and two shirts) and a bottle of coca cola. Resident was assessed. She stated 'I am looking for my momma and daddy . The facility failed to report incident of elopement on 12/20/2022. During an interview on 1/4/2022 at 2:35 PM, CNA #7 was asked if she knew about any residents exiting the facility. CNA #7 stated .[Named Resident #3] .got out of back door on the 200 hall .there are no patients back there[200 hall close unit] .It's behind closed double doors .goes to the 200 hall .seen wheelchair in front of the door .she was out of the wheelchair .it was dark .called nurses station for help . During a telephone interview on 1/4/2023 at 4:09 PM, LPN #6 confirmed Resident #3 exited the facility on 12/20/2022, and was found by staff outside. During an interview on 1/4/2023 4:45 PM, the Assistant Director of Nursing (ADON) was asked about Resident #3's elopement. The ADON stated .I was at home .got phone call at 7 pm .I asked what type clothes she had on .when was the last time staff seen her .was 5:10 PM .found at 5:18 PM .that what I was told .did staff write statements .[Named Administrator] .notify everyone .MD, RP, the Administrator and DON .called the Maintenance Director to check the door .make sure it was fixed .he beat me here .I went to the door .he [Named Maintenance Director] could not get it to work .it was alarming at the door .but not the nursing station .sensor at the top of the door the wire was hanging out of it .there was some construction men going in and out the door 4 hours the day prior to the event .[Named Maintenance Director] fixed the box in house .It was in December before Christmas .we have a trigger system event for abuse .injury of unknown origin .I was told a resident getting out of the building is not a reportable event . The ADON confirmed the incidents of elopement were not reported to the State Survey Agency (SSA). The allegation of elopement was reported to APS by email on 1/9/2023 at 10:15 PM, for Resident #3. The elopement occurred on 12/20/2022. During an interview on 1/4/2023 at 5:28 PM, the Administrator was asked if she should have reported the incident of elopement to the SSA. The Administrator stated .we did not report it .it was not required for us to report an elopement . During an interview on 1/9/2023 at 3:53 PM, the Regional Director of Operation was asked should the facility have reported the elopements. The Regional Director of Operation stated .our understanding with reportable to the state has to fall under abuse .no we don't report an elopement to the state . 5. The surveyors verified the Allegation of Compliance (AoC) Removal Plan through record review, observations, audit reviews, review of education and sign-in sheets, and interviews for the immediate corrective actions listed below: a. The residents identified as resident #3 and #6 events were reviewed with the surveyor on January 4, 2023. The Ombudsman and Adult protective services were notified on 1-9-2023 by the Administrator. The surveyor confirmed with interviews. b. On 1-9-2023 the Social Service Director interviewed residents with a BIMs score of 9 or greater to identify any concerns with abuse or neglect and none were identified. The DON (Director of Nursing), ADON completed skin assessment on noninterviewable residents with a BIMs score of 8 or lower to identify any injury of unknown origin or suspicious in nature. No concerns were identified. The surveyor confirmed with interviews and medical record reviews. c. The Administrator on 1-9-2023 completed a review of the risk management events in the past 30 days to determine if any other elopements had occurred without investigation and no other elopements were noted to have occurred. The surveyor confirmed with interviews. d. The Administrator reviewed on 1-9-2023 all investigations of abuse and neglect in the past 30 days to determine if any lacked investigation or statements and no concerns were identified. The surveyor confirmed with interviews. e. On 1-9-2023 the VP (Vice President) of Clinical Services completed re-education with the Administrator and Director of Nursing on the policy for Abuse, Neglect and Exploitation which includes the requirement for reporting of abuse, neglect or exploitation. The policy was reviewed by the VP of Clinical and found to be appropriate on 1-9-2022. The surveyor confirmed with interviews. f. The Administrator or Designee will review any allegations of abuse or neglect weekly x 8 weeks to validate appropriate reporting of abuse or neglect has occurred. Results of the reviews will be presented to the QA (Quality Assurance) Committee monthly by the Administrator for further recommendations as needed or anytime concerns are identified. The surveyor confirmed with interviews. g. On 1-9-2022 an ad [NAME] QA Committee meeting was held to review the past noncompliance as well as the IJ citations and abatement plan/ plan of correction. The Medical Director, DON, Administrator, ADON/ Infection Control Nurse and Department Heads were in attendance. The surveyor confirmed with interviews. h. The facility will review with the QA Committee monthly x 2 months or anytime concerns are identified, for further recommendations as needed. The Surveyor confirmed with interview and medical record review. The facility's noncompliance of F-609 continues at a scope and severity of D for monitoring the effectiveness of the corrective actions. The facility is required to submit a Plan of Correction.

Based on policy review, job description review, review of facility investigations, review of dateandtime.com website, medical record review, observation, and interview, the facility failed to ensure a safe environment to prevent 3 incidents of elopement for 2 of 5 sampled residents (Resident #3 and #6) reviewed for elopement and wandering behaviors; and failed to ensure fall interventions were implemented for 3 of 6 sampled residents (Resident #2, #3, and #5) reviewed for falls. The facility's failure to ensure a safe environment resulted in Immediate Jeopardy when Resident #3 and Resident #6, vulnerable residents with severe cognition impairment, exited the building without authorization or staff supervision. Resident #3 eloped from the facility through a malfunctioning exit door on the 200 hall and walked 75 feet in 36-degree Fahrenheit (F) weather to a nearby apartment complex's mailboxes. Staff were unaware of Resident 3's location for an undetermined amount of time. The mailboxes were 155 feet from a busy 2-lane road. Resident #6 exited the facility unsupervised and without staff knowledge on 2 separate occasions, 6 days apart. On 11/9/2022, Resident #6 exited the building without authorization or staff supervision through the 400 hall exit door in 61 degree F weather and was found on the patio approximately 8-10 feet from the exit door. On 11/15/2022, Resident #6 exited the building through a malfunctioning exit door in the dining room and walked 150 feet in 41-degree F weather to the back of the building near the dumpsters without supervision and was found sitting on the ground in mud. The staff were unaware of Resident 6's location for an undetermined amount of time. The exit door was 88 feet from the busy 2-lane road. The 200 hall, 400 hall, and the dining room doors did not have a wanderguard monitoring system in place. Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator, Director of Nursing and the Regional Director of Operation were notified of the Immediate Jeopardy (IJ) for F-689 during the complaint investigation on 1/9/2023 at 4:40 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-689. The facility was cited F-689 at a scope and severity of J, which is Substandard Quality of Care. The Immediate Jeopardy existed from 11/9/2022 through 1/16/2023. A partial extended survey was conducted from 1/10/2023 through 1/13/2023. A Removal Plan which removed the immediacy of the jeopardy was received on 1/12/2023 at 9:03 PM, and was validated onsite by the surveyors on 1/17/2023 through review of inservice education, root cause analysis review, review of audit tools, review of QAPI minutes, Interdisciplinary Team (IDT) meeting minutes, and staff interviews on all shifts. The findings include: 1. Review of the facility's policy titled, Fall Prevention Program, revised 1/1/2022 revealed, .Each resident will be assessed for the risk of falling and will receive care and services in according with the level of risk to minimize the likelihood of falls .upon admission the nurse will indicate the resident's fall risk and initiate interventions on the resident's baseline care plan, in accordance with the resident's level of risk .When a resident who does not have a history of falling experiences a fall, the resident will be placed on the facility's Fall Prevention Program .Each resident's risk factors and environmental hazards will be evaluated when developing the resident's comprehensive plan of care .When any resident experiences a fall, the facility will .Assess the resident .complete a post-fall assessment .complete an incident report .Notify physician and family .Review the resident's care plan and update as indicated .Document all assessments and actions .Obtain witness statements in the case of injury . Review of the facility's policy titled, Incidents and Accidents Reporting revised 8/11/2022 revealed, .It is the policy of this facility for staff to utilize electronic and /or approved forms to report, investigate and review any accidents or incidents that occur or allegedly occur, on facility property and may involve or allegedly involved a resident .An incident is defined as an occurrence or situation that is not consistent with the routine care of a resident or with the routine operation of the organization .The purpose of incident reporting is .Assure that appropriate and immediate interventions are implemented and corrective actions are taken to prevent recurrences and improve the management of resident care .The following incidents/accidents require an incident/accident report but are not limited .allegations of abuse .Elopement .The nurse will notify the resident's practitioner to inform them of the incident/accident .The resident family or representative will be notified of the incident/accident .The nurse .will enter the incident/accident information into the appropriate form/system within 24 hours of occurrence and will document all pertinent information .Documentation should include the date, time, nature of the incident, location, initial findings, immediate interventions, notifications .follow-up interventions .obtain the witnesses' account . Review of the facility's policy titled, Unsafe Wandering & [and] elopement Prevention revised 1/1/2022 revealed, .Every effort will be made to prevent unsafe wandering and elopement episodes .Should an elopement .occur, the contributing factors, as well as the interventions' tried, will be documented on the nurses' notes .upon return of the resident to the facility, the Director of Nursing Services or charge Nurse should .examine the resident for injuries .Contact the Attending Physician and report what happen .Contact the resident's responsible party and inform him/her of the incident .file incident report .Complete an Elopement assessment .Should an employee discover that a resident is missing from the facility, he/she should .The Licensed nurse will assign a staff member to begin a head count of all residents .Assign staff to conduct and interior search of the facility .conduct and exterior search of the facility .The Licensed nurse will also .Contact .Responsible Party .Validated the head count is accurate and all residents are accounted for . 2. Review of the facility's signed Administrator Job Description signed 12/1/2015 revealed, .Responsible for the efficient and profitable operation of the facility, facility compliance with .Stated and Federal rules and regulations, and providing the highest quality of care possible .Manages the day-today operation of the facility Implements control systems to ensure accountability of all departments .Ensures all employees receive orientation and ongoing training to meet the quality goals of the organization .Knowledge of Long term Care and Medicare and Medicare regulations and standards . Review of the facility's signed Director of Nursing Job description signed 9/26/2022 revealed, .Manages the facility nursing program in accordance with the Nurse Practice Act, applicable State and Federal regulations, and policies and procedures .Round on unit at least once daily .Manage the Nursing Department with the goal of achieving and maintaining the highest quality of care .Identification of training needs .Assures that all clinical protocols and nursing policies and procedures are followed .Assumes complete responsibilities for the Center in absence of Administrator . 3. Review of medical record revealed Resident #6 was admitted to the facility on [DATE] with diagnoses of Parkinson's Disease, Osteoarthritis, Major Depression, Chronic Obstructive Pulmonary Disease, Repeated Falls, and Hypertension. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #6 had a Brief Interview for Mental Status (BIMS) score of 4, which indicated severe cognition impairment, and wandering behavior was not coded. Review of the Progress Note dated 9/1/2022 reveale,d .Resident was out of chair and started to open the door on 400 east. Nurse was present and stopped resident . Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 9/29/2022, 10/10/2022, and 10/16/2022 revealed, .[Named Resident #6] wandering . Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 10/21/2022 revealed, .[Name Resident #6] Exit Seeking . Review of the Progress Note dated 10/23/2022 revealed, .Resident wandering throughout evening shift. Resident attempted to exit facility x2 [times 2]. Resident became combative with CNA [Certified Nursing Assistant] multiple times, scratching, pinching and raising her hand to slap can [Certified Nursing Assistant]. Resident redirected several times . Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 10/23/2022 revealed, .[Name Resident #6] Wandering [arrow up] for increased Shift . Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 11/4/2022, revealed .[Name Resident #6] wandering all night . Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 11/9/2022 revealed, .[Name Resident #6] Attempted to leave facility . Review of the Progress Note dated 11/9/2022 revealed, .On 11/9/2022, [Named Resident #6] was last seen in her room going to the restroom by the nurse. At 7:40 [7:40 PM], door alarmed .Resident was located outside of 300/400 hall side emergency door by CNA and nurse. Resident was brought inside and to her room . Review of an Incident Report for Resident #6 dated 11/9/2022 revealed, .7:00 pm resident was given meds [medication] per MAR [Medication Administration Record]. 7:25 pm resident was seen going to the restroom in her room. At 7:45 pm door alarm sounded and alerted staff .Nurse and CNA located resident outside of door and resident was brought inside . Observation and interview on 1/9/2023 at 2:31 PM, with CNA #7 at the 400 Hall East door revealed there were 2 double fire doors with a 3-second chime alarm. The exit door lead out to the concrete patio. The 400 Hall East exit door had a 15-second egress bar and a white box with keypad alarm. CNA #7 confirmed the chime on the double fire doors was not working, and she had to change the batteries in the box. Observation outside the 400 Hall exit door on 1/13/2023 at 9:24 AM, revealed a concrete patio with 2 chairs, a plastic table, and a wooden fence. The patio lead to an outside open area leading to the apartments next door. Review of a SAFETY CHECK LOG dated 11/9/2022 revealed safety checks on Resident #6 began at 12:00 AM, and were discontinued on 11/9/2022 at 6:00 PM. Review of the timeanddate.com website revealed the weather on 11/9/2022 was a high temperature of 70 degrees F and a low of 61 degrees F. The facility was unable to provide documentation that Resident #6 was assessed by a physician or other provider after the elopement incident. Review of the Elopement/Wandering in-service conducted on 11/10/2022 revealed the facility only educated 8 of 49 staff members. Review of the Progress Note dated 11/15/2022 revealed, .11/15/22, at 10:40 pm, [Named Resident #6] was last seen in front of the nurses station. Staff went to start doing a round on resident care and observed that [Named Resident #6] was no longer sitting at the nurse station and she wasn't in her room. Around 11 pm, we immediately took action in checking all doors and discovered [Named Resident #6] wheelchair in front of the dining area emergency exit. Chair alarm was in place but was removed by resident. [Named Resident #6] was found near dumpsters on side of building and was brought inside .Dining area emergency door exit was set to off . Review of an Incident Report dated 11/15/2022 revealed .On 11/15/22, [Named Resident #6] exited the emergency door located in the dining room area around 11 pm [11:00 PM]. She was last seen sitting in front of the nurses station by staff. As staff was getting prepared to a round .they noticed .[Named Resident #6] was no longer sitting at the nursing station and she wasn't in her room. Staff immediately took action to check all doors and [Named Resident #6] chair [wheelchair] was located in front of dining room emergency exit door. She was located outside by the dumpsters and was brought inside. Review of the timeanddate.com showed the weather on 11/15/2022 revealed a high temperature of 43 degrees F and a low of 41 degrees F. Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 11/20/2022 revealed, .[Name Resident #6] Exit Seeking all night . Review of Resident #6's Discharge to Nursing Facility Summary dated 11/22/2022 revealed, .is transferring to a locked nursing facility r/t [related to] several attempted elopements . During a telephone interview on 1/4/2022 at 7:22 PM, CNA #6 confirmed she was aware of Resident #6's wandering behaviors, and that Resident #6 had wandered outside of the facility and was found sitting outside in the cold. CNA #6 stated, .there were no alarms going off .it was cold outside .she was muddy .she was a little damp .she was cold to the touch .we let her warm up a little bit before putting her in the shower . During an interview on 1/4/2023 at 7:36 PM, CNA #7 was asked about Resident #6 getting out of the facility. CNA #7 confirmed Resident #6 exited the facility without her knowledge twice in November 2022, and the second time she was found outside in the dark in cold weather. CNA #7 stated .her wheelchair was sitting in front of the dining room exit door .it was dark .we found her .past the dumpsters .she was sitting down .I got mud all over my new white shoes .wrapped her in a blanket to warm up for a minute .gave her a shower since she was in the grass and the mud .she was just muddy .her shoes and pants where she was sitting on her butt . During an interview on 1/8/2023 at 10:57 AM, the Assistant Director of Nursing (ADON) confirmed Resident #6 was found outside approximately 150 feet from the dining room exit door. During a telephone interview on 1/11/2023 at 7:22 AM, Licensed Practical Nurse (LPN) #3 confirmed Resident #6 exited the facility twice in November 2022, without her knowledge. LPN #3 stated .when she [Resident #6] came back in .she was cold .she was muddy on her knees from being on the ground .her knees were red when we took her pants off .it was from the coldness .she was sitting on the ground .it was muddy .it had rained that day .it was cold that night .they took her to the shower .her hands was [were] muddy where she was trying to get up or something .Bible and pullups was muddy .she had on blue jeans .sleeves that came to the elbow not long sleeves .church shoes .some socks on .she had mud on her shoes .she was shivering .she did not have on a jacket . During a telephone interview on 1/11/2023 at 7:51 AM, LPN #4 was asked how Resident #6 looked when she was brought back into the facility on [DATE]. LPN #4 stated .she was [found] by the dumpsters .she was sitting on her bottom .she was in mud .it was muddy .she had on shirt and pants .shoes .her pants were muddy .her Bible and brief was muddy . During an in interview on 1/11/2023 at 10:46 AM, the Assistant Director of Nursing (ADON) was asked when a resident is found sitting on the ground outside would consider a fall. The ADON stated .I would say so .she has to get on the ground . the ADON was asked if have an unwitnessed fall what should the staff member do. The ADON stated .should always leave them sitting .assess them .full skin assessment .fall assessment .follow up fall assessment .assess the head make sure have not hit head .assess pain level .If I had known .I would have told them to initial a fall assessment . The ADON was asked to look in point click care for Resident #6's fall assessments and was asked should resident have fall assessment and follow up assessments. The ADON confirmed the resident did not have any fall assessments in point click care. During a telephone interview on 1/11/2023 at 2:26 PM, CNA #6 was asked if she could tell me about Resident #6 elopement on 11/15/2022. CNA #6 stated .I was looking in the building .other staff members were outside .they was getting her up off the ground .she had mud on pants leg and her hand .I know her Bible was muddy .I do remember her knees being red .I do remember her shoes were also muddy .I went to clean her shoes and Bible with a Sani wipe .we gave her a shower .hands were cold to the touch .she was cold .it was cold for an older person . The facility was unable to provide any documentation that Resident #6 was assessed by a physician or other provider after being found shivering outside in the cold. 4. Review of medical record revealed Resident #3 was admitted to the facility on [DATE], with a readmitted [DATE], with diagnoses of Alzheimer's Disease, Hypertension, Adult Failure to Thrive, History of Falls, and Anxiety Disorder. Review of the quarterly MDS dated [DATE] revealed Resident #3 had a BIMS of 3, which indicated severe cognition impairment, and wandering behavior was not coded. Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 9/28/2022, 9/29/2022, 10/6/2022, 10/10/2022 and 11/4/2022 revealed, .[Name Resident #3] Wandering . Review of the 24 HOUR REPORT/CHANGE OF CONDITION REPORT dated 11/5/2022 revealed, .[Name Resident #3] exit seeking . Review of an Incident Report dated 12/20/2022 revealed, .This nurse was sitting at the nursing's station putting in orders, the CNA on duty came to the nurse's station and stated .[Named Resident #3] got out .200 hall .The CNA stated that the resident's wheelchair was in front of the 200-hall door, and door had not shut completely behind resident .and the resident had exited on foot. The CNA said that she heard the alarm sounding at the 200-hall door when she went to check call lights, but there was no alarm sounding at the nurse's station, so I was unaware of the situation until alerted by said CNA. The resident was brought back in safely. She was wearing a shirt, sweater over the shirt, and winter coat, jogging pants, socks, and shoes. She had clothing with her (sweater and two shirts) and a bottle of coca cola. Resident was assessed. She stated I am looking for my momma and daddy . Observation on the 200/300 Hall closed unit on 1/9/2023 at 9:50 AM, with Housekeeper #1 revealed several empty rooms used for storage open and unlocked, a locked Biohazard Room, a Laboratory Room that was unlocked with Covid testing supplies, an isolation cart, a bucket of disinfectant wipes, bottle of hand sanitizer, and an unlocked hopper room. The Social Worker, MDS Coordinator, Assistant Director of Nursing (ADON), and the Maintenance Director offices were on this unit on the 300 hall. Upon entering the closed 200/300 hall section there were a set of double fire doors with a 3-second chime alarm. Review of the timeanddate.com revealed the weather on 12/20/2022 was a high temperature of 39 degrees F and a low of 36 degrees F. Observation outside the 200 Hall South exit door on 1/13/2023 at 4:09 PM revealed a concrete sidewalk leading to the apartments next door. The sidewalk had scattered pine needles and leaves at various spots on the sidewalk. The end of the concrete sidewalk was covered with mud and leaves. There was a dumpster running over with trash at the end of the sidewalk, and just past the dumpsters was the apartment parking lot. To the left of the parking lot there were 16 mailboxes mounted on 5 wooden frames. The apartment parking lot lead to a 2-lane road. During an interview on 1/4/2022 at 2:35 PM CNA #7 stated, .[Named Resident #3] .got out of back door on the 200 hall .there are no patients back there .Its behind closed double doors .seen wheelchair in front of the door .she was out of the wheelchair .it was dark .she was found at the mailboxes near the apartments . During an interview on 1/4/2023 at 3:04 PM, CNA #11 was asked if he knew of anyone getting outside the facility. CNA #11 stated .which time .the last time she [Resident #3] got out was mid-December .she went through the double door on the 200 hall .she went out the door and no one knew she left .the alarm did no go off at the desk .she [was] over by the mailbox by the apartment .I feel like that was the second time she got out that day . During a telephone interview on 1/4/2023 at 3:41 PM, LPN #7 was asked if she knew of any residents getting out of the facility. LPN #7 confirmed Resident #3 had exited the facility without staff knowledge. During a telephone interview on 1/4/2023 at 4:09 PM, LPN #6 confirmed Resident #3 had exited the facility without staff knowledge. During a telephone interview on 1/4/2023 at 6:29 PM, LPN #1 confirmed she had been told in report that Resident #3 had exited the facility without staff knowledge. During an interview on 1/4/2022 at 8:30 AM, the Maintenance Director was asked if any residents had gotten out of the facility. The Maintenance Director stated .not to get out but got the door open a time or two . During a telephone interview on 1/5/2023 at 12:08 PM, the Nurse Practitioner (NP) if she was aware the facility had 3 elopements. The Nurse Practitioner stated .I was not aware of all of them .spoke to the Medical Director this morning and he stated he got called .I don't think they got past the parking lot .[Named Resident #3] .exited .[Named Resident #6] .I know she got out the facility . The NP was asked if it was safe for a resident to be outside unsupervised. The NP stated .no unsupervised it's not safe . During a telephone interview on 1/5/2023 at 12:35 PM, the Medical Director was asked if a resident should be outside unsupervised and unattended and was that considered safe. The Medical Director stated .no, ma'am it's not safe . During an interview on 1/9/2023 at 2:15 PM, LPN #2 was asked to explain how she checked the wanderguard placement and function. LPN #2 stated .I just check that it's on and clipped .put in the wheelchair and take it to the door . The LPN was asked which door had the wanderguard sensor. LPN #2 stated .whatever door is the closest . LPN #2 was asked if she had been checking the function of the wanderguard. LPN #2 stated .No . The facility only has one door equipped for the wanderguard system, which is the front door in the main lobby. The facility was unable to provide documentation a head count was completed after the search of the missing resident according to their policy. The facility neglected to adequately supervise Resident #3 and #6 to prevent incidents of elopement. 5. Review of medical record revealed Resident #2 was admitted to the facility on [DATE], with a readmitted [DATE], with diagnoses of Parkinson's Disease, Hypertension, Dementia, Chronic Obstructive Pulmonary Disease, Bipolar Disorder, and Anxiety Disorder. Review of quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #2 had a Brief Interview for Mental Status (BIMS) score of 9, which indicated moderate cognitive impairment, and falls was not coded. Review of the Care Plan dated 1/2/2023 revealed, .The resident is at risk for falls r/t [related to] Balance .Unsteady gait .bedside commode stabilized to prevent tipping over, fall intervention 3.30.2021 [3/30/2021] .Fall 02/07/2022 .Recurrent falls .Soft helmet in place r/t risk of falls and risk of injury . Observation in the resident's room on 1/11/2023 at 2:18 PM with the ADON revealed Resident #2 had no bed side commode or helmet. 6. Review of medical record revealed Resident #3 was admitted to the facility on [DATE], with a readmitted [DATE], with diagnoses of Alzheimer's Disease, Hypertension, Adult Failure to Thrive, History of Falls and Anxiety Disorder. Review of the quarterly MDS dated [DATE] revealed Resident #3 had a BIMS of 3, which indicated severe cognition impairment, and falls were not coded. Review of the Care Plan revised 11/30/2022 revealed, .Anti-roll backs and dysum [non-skip mat] added to wheelchair for fall intervention 9/23/19 [9/23/2019] . Observation at the nursing station on 1/11/2023 at 2:11 PM with the ADON revealed Resident #3 sitting at the nursing station in her wheelchair. ADON assisted resident to a standing position, there was no Dysum mat in the Resident #3's wheelchair. 7. Review of medical record revealed Resident #5 was admitted on [DATE], with a readmission on 8/12/2022, with diagnoses of Adult Failure to Thrive, Repeated Falls, Hepatitis C, Chronic Obstructive Pulmonary Disease, Depression, and Anxiety Disorder. Review of the quarterly MDS dated [DATE] revealed Resident #3 had a BIMS of 14, indicating he was cognitively intact and had 2 falls since admission. Review of the Care Plan revised on 11/30/2022 revealed, .at risk for falls r/t Balance Deficits .History of falls .Intervention .Break extender added to wheelchair .Non-Skid tape applied to the floor at bedside .non-skid tape to floor in front of toilet .Anti-Roll backs on wheelchair applied to wheelchair . Observation in Resident #5's room on 1/11/2022 at 1:55 PM with the ADON, revealed there were no anti-roll-backs or break extender on the wheelchair and no nonskid tape on the floor. During an interview on 1/11/2023 at 2:21 PM, the ADON was asked if staff should follow care plan for intervention for falls. The ADON stated .They should . 8. The surveyors verified the Allegation of Compliance (AoC) Removal Plan through record review, observations, audit reviews, review of education and sign-in sheets, and interviews for the immediate corrective actions listed below: a. The identified residents- Resident # 6 was placed on 1:1 supervision on 11/15/2022 until discharge to a locked unit on 11/22/2022. Surveyors confirmed through record review and interviews. b. On 11/15/2022 the charge nurse checked the door the resident exited and noted the alarm was manually disabled, staff stayed at the door until the maintenance director was contacted and gave instruction on how to re-engage the alarm. The surveyor confirmed with interviews. c. The Charge Nurse checked the function of all exit doors and found no other concerns on 11/15/2022. The surveyor confirmed with interviews. d. The facility completed an investigation of the event occurring on 11/15/2022 and determined the root cause to be that the alarm was manually disabled by the maintenance director to bring furniture in and out of the dining room and was not turned back on. The surveyor confirmed with interviews. e. Maintenance Director was re-educated on door alarms need to be engaged at all times on 11/16/2022 by the Administrator. The surveyor confirmed with interviews. f. The identified Resident #3 was placed on 1:1 supervision on 12/20/2022 until door repair on 12/21/2022. The door was monitored by assigned staff starting on 12/20/2022 until repaired on 12/21/2022 by the Regional Maintenance Director. The surveyor confirmed with interviews. g. The Administrator checked the function of all exit doors on 12/20/2022 and found all to be functioning except the door identified with a broken wire to the sensor. The door was secured but the alarm was not audible at the nurse's station. The door was being monitored by staff until repair on 12/21/2022. The surveyor confirmed with interviews and record review. h. Investigation was completed and root cause determined to be a broken sensor wire leading to the annunciator which did not alarm at the nurse's station. Further investigation revealed condensation had caused the molding that was holding the wire, to pull away from the wall resulting in wires pulling away from the alarm box and not sounding at the nurse's station. The surveyor confirmed with interviews. i. Facility exit doors were checked for function 5 x week by the Maintenance Director ongoing as well as 7 x week by the Administrator for 2 weeks. The surveyor confirmed with interviews and audit reviews. j. Cognitively impaired residents with wandering behaviors are placed with a wanderguard bracelet to alert the facility of the resident exiting to any area that is not secured or alarmed. The surveyor confirmed with interviews. k. Resident #6 was last seen at approximately 10:40 PM, during staff rounds and was located at 11:00 PM. Resident #3 was last seen at approximately 5:10 PM and located at 5:18 PM. The surveyor confirmed with interviews. l. On 11/16/2022 all exit alarms were inspected by the Maintenance Director and the ability to disengage the alarm was removed making all alarms unable to be disengaged. On 11/16/2022 all exit alarms were checked and found to be functioning by the Maintenance Director and the ability to disengage alarms was removed from all exit doors on 11/16/2022 by the Maintenance Director. The surveyor confirmed with interviews. m. On 11/17/2022 the Interdisciplinary Team (IDT) completed a review of all current residents to identify any that were at risk of elopement. Any at risk of elopement had a review of their wanderguard orders to verify functioning is check daily by the licensed nurses and care plans to determine if the care plan was appropriate to meet the safety and supervision needs of the resident. Any needed corrections were made at that time. Cognitively impaired residents with wandering behaviors are assessed to determine the risk of elopement and based on risk factors a care plan is developed to provide safety without restriction of movement and quality of life. Interventions and supervision level is based on risk factors and resident needs and are resident specific. The surveyor confirmed with interviews. n. On 12/21/2022 the IDT completed a review of all current residents to identify any that were at risk of elopement. Any at risk of elopement had a review of their wander guard orders to verify functioning is check daily by the licensed nurses and care plans to determine if the care plan was appropriate to meet the safety and supervision needs of the resident. Any needed corrections were made at that time. Cognitively impaired residents with wandering behaviors are assessed to determine the risk of elopement and based on risk factors a care plan is developed to provide safety without restriction of movement and quality of life. Interventions and supervision level is based on risk factors and resident needs and are resident specific. The surveyor confirmed with interviews. o. On 12/21/2022 all exit door alarms were checked by the Maintenance Director and Regional Maintenance Director with no concerns identified. A Specialty tape was applied to all wiring of exit alarms to prevent dislodgement of condensation on 12/21/2022 by the Maintenance Director and Regional Maintenance Director. The surveyor confirmed with interviews and observation. p. Resident # 6, Beginning on 11/16/2022 facility staff were re-educated on the Unsafe Wandering and Elopement Prevention. On 11-16-2022 the ability to disengage all alarms on exit doors was removed by the Maintenance Director. The surveyor confirmed with interviews. q. Resident # 3, Beginning 12/20/2022 facility staff were re-educated on the elopement policy by the DON (Director of Nursing) or designee with no staff working after 12/20/2022 without having had this re-education. The surveyor confirmed with interviews. r. Beginning 11/15/2022 and ongoing door functionality will be checked 5 x per week for functionality by the Maintenance Director. The surveyor confirmed with interviews. s. Beginning 12/21/2022 The Administrator or designee will check door functionality 3 x per week for two weeks. The surveyor confirmed with interviews. [TRUNCATED]

Based on policy review, review job description review, and interview, the facility failed to ensure an effective Quality Assurance Performance Improvement (QAPI) program that recognized ongoing problems with resident safety to prevent, identify, report, and thoroughly investigate, allegations of abuse and neglect. The QAPI committee failed to assure the facility was administered in a manner to use its resources effectively and efficiently, and that the Regional Director of Operation assisted the facility with identifying, evaluating, addressing clinical concerns, coordinating the care, and providing clinical guidance and oversight. Failure of the facility to implement and/or provide interventions to maintain safety of the residents and ensure the residents highest quality of care resulted in the likelihood of a serious event when Resident #3 exited the facility without staff knowledge or supervision through a malfunctioning exit door and when Resident #6 exited the facility without staff knowledge or supervision on 2 separate occasions, 6 days apart, one through a malfunctioning exit door. The QAPI committee program failed to identify the root cause of elopement. The facility failed to report and thoroughly investigate allegations of abuse and neglect. The facility QAPI program failed to provide oversight that established and implemented policies and procedures to ensure the facility provided effective housekeeping services and maintenance services to maintain a sanitary, orderly, and comfortable environment. These failures resulted in Immediate Jeopardy for Resident #3 and #6 and Substandard Quality of Care in environment. Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator, Director of Nursing and the Regional Director of Operation were notified of the Immediate Jeopardy (IJ) for F-600, 609, 610, and 868 during the complaint investigation on 1/9/2023 at 4:40 PM, in the Conference Room. The Administrator was notified of the Immediate Jeopardy (IJ) for F-835 during the complaint investigation on 1/11/2023 at 10:23 AM, in the Conference Room. The Administrator was notified of the Immediate Jeopardy (IJ) for F-867 on 1/13/2023 at 12:53 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-600, F-609, F-610, F-689, F-835, and F-867. The facility was cited at F-600, F-609, F-610, and F-689 at a scope and severity of J, which is Substandard Quality of Care. The Immediate Jeopardy existed from 11/9/2022 through 1/16/2023. A Removal Plan which removed the immediacy of the jeopardy was received on 1/13/2023 at 3:27 PM, and was validated onsite by the surveyors on 1/17/2022 through review of Quality Assurance Performance Improvement (QAPI) minutes, signature sheets, and staff interviews on all shifts. The findings include: Review of the facility's policy titled QAPI Plan (Quality Assurance Performance Improvement Plan), revised 10/24/2022 revealed .It is the policy of this facility to systematically collect data as part of the QAPI program to ensure the care and services it delivers meet acceptable standards of quality in accordance with recognized stands of practice. In addition the purpose of this document is to serve as a plan to assist the facility in development, implementation, and maintenance of an effective, comprehensive, data driven QAPI program that focuses on indicators of the outcomes of care and quality of life. The goal is to create a process that ensures care and services delivered meet accepted standards of quality .Key components of this plan .Tracking and measuring performance .Identifying and prioritizing quality deficiencies .Monitoring and evaluating the effectiveness .performance improvement activities and revising as needed .QAPI .Audits .Elopement-Monthly .Environment -Monthly .Careplans-Monthly .Facility QAA Committee shall be interdisciplinary and shall .Consist at a minimum of .The Director of Nursing Services .the Medical Director of his/her designee .At least three other members of the facility's staff, at least one of which must be the administrator, owner, a board member or other individual in a leadership role .Infection Preventionist .A member of direct care staff .Develop and implement appropriate plan of action to correct identified qualify deficiencies .Regularly review and analyze data, including data collected under the QAPI program .act on available data to make improvements .The QAA committee must sign to verify approved of all plans of correction .Program Activities .Measures affecting resident health, safety .quality of care .Corrective Action .Once the root cause of a problem is identified, the QAA committee over sees the development of and appropriate corrective action .Corrective action plans include .A definition of the problem - which includes determining contributing cause of the problem .Measurable goals .Step-by-step interventions to correct the problems and achieve established goals .A description of how the QAA committee will monitor to ensure changes yield the expected results . Review of the facility's signed Administrator Job Description revealed .Responsible for the efficient and profitable operation of the facility, facility compliance with .Stated and Federal rules and regulations, and providing the highest quality of care possible .Manages the day-today operation of the facility Implements control systems to ensure accountability of all departments .Ensures all employees receive orientation and ongoing training to meet the quality goals of the organization .Knowledge of Long term Care and Medicare and Medicare regulations and standards . Review of the facility's signed Director of Nursing Job description revealed .Manages the facility nursing program in accordance with the Nurse Practice Act, applicable State and Federal regulations, and policies and procedures .Round on unit at least once daily .Manage the Nursing Department with the goal of achieving and maintaining the highest quality of care .Identification of training needs .Assures that all clinical protocols and nursing policies and procedures are followed .Assumes complete responsibilities for the Center in absence of Administrator . Review of the Unnamed Roster dated 8/28/2022 revealed .Administrator .MDS [Minimum Data Set Coordinator] .SSD [Social Service Director] .Ancillary Services Marketing . Review of the Unnamed Roster dated 11/26/2022, revealed . Administrator .DON [Director of Nursing] .ADON [Assistant Director of Nursing] .SSD [Social Service Director] .Marketing . During an interview on 1/12/2023 at 4:24 PM, the Director of Nursing (DON) was asked if the facility interventions were affective with the 3 elopements. The DON stated .No .there is room for improvement . During an interview on 11/13/2022 at 11:33 AM, the Administrator was asked if Resident #6 exited/attempt from the facility on 11/9/2022. The Administrator stated .our investigation .that was relayed to me she was found at the door and the alarm was sounding at the door .we have morning meeting .we talked about on 11/9/2022 .I don't know of any other attempts on the 24 hour report talked about in the clinical /morning qa [Quality Assurance] meeting we should have known about it and documents we should have acted on that .things should have been addressed . The Administrator was asked should the facility have addressed documentation of Resident #6 attempt time 2 on the 10/23/2022. The Administrator stated .If we have wandering behavior .they should be redirecting .they should let us know .It was not identified as a problem in QA until she exited the building 11/15/2022 .It is important for all staff to know what to do for and elopement .an attempt is just as serious as and elopement .the time to do and intervention is no .if see wandering with a purpose .it's important for us to keep the residents safe . The QAPI committee failed to ensure Administration developed and implemented policies and procedures, had a system in place to monitor nursing services and facility staff, and had a system to ensure allegations of abuse were thoroughly reported and investigated. Refer to F-600, F-609, F-610, and F-689 The QAPI committee failed to have a QAPI program that was ongoing, comprehensive, and addressed the full range of care and services provided by the facility and utilized the best available evidence to define and measure indicators of facility goals that reflected processes of care for residents with allegations of abuse. Refer to F-600, F-744, and F-835 The QAPI committee failed to provide ongoing communication between the facility, Administrative staff, including the Administrator, and the Director or Nursing to ensure identified concerns were addressed in a timely manner. Refer to F-837 The surveyors verified the Allegation of Compliance (AoC) Removal Plan through review of education and sign-in sheets, observations, and interviews for the immediate corrective actions listed below: 1. On 11-17-2022 and 12-20-2022 the Interdisciplinary Team (IDT) completed a review of all current residents to identify any that were at risk of elopement. Any at risk of elopement had a review of their wander guard orders to verify functioning is check daily by the licensed nurses and care plans to determine if the care plan was appropriate to meet the safety and supervision needs of the resident. Any needed corrections were made at that time. Cognitively impaired residents with wandering behaviors are assessed to determine the risk of elopement and based on risk factors a care plan is developed to provide safety without restriction of movement and quality of life. Interventions and supervision level is based on risk factors and resident needs and are resident specific. The Surveyor confirmed by observation, record review, and interviews. 2. The DON (Director of Nursing) completed an audit of all current residents on 1-06-2023 to identify those that were an elopement risk. There were five (5) residents identified as having the potential to be affected. The Surveyor confirmed by observation, record review, and interviews. 3. On 1-13-2023 the Regional Director of Operations observed the QAPI (Quality Assurance and Performance Improvement) committee adhoc (when necessary or needed) review of incident reports in the past 30 days including elopements or elopement attempts and observed the QAPI committee discussion of root cause analysis, investigation, neurological assessments, MD/NP (Medical Director/Nurse Practitioner) notification and supervision.The Surveyor confirmed by review of meeting minutes and signature sheets, and interviews. 4. On 1-13-2023 the Regional Director of Operations added to the facility QAPI template a review of incident events investigations, root cause analysis, neurological assessment if suspected fall, MD (Medical Director) notification, elopement attempts or changes in elopement risk. The Administrator or designee will present results of these reviews to the QAPI committee monthly for three months. The Surveyor confirmed by review of meeting minutes and signature sheets, and interviews. 5. The QAPI committee was re-educated by the Regional Director of Operations on the QAPI process on 1-13-2023. The review included a review of accuracy of incident for type, neurological assessment if suspected fall, root cause analysis, through investigation, MD/NP notification, elopement or elopement attempt and supervision. The committee will consist of at a minimum the Administrator, Director of Nursing, Assistant Director of Nursing/IP (Infection Preventionist), Social Services Director with the Medical Director attending at least quarterly. The Surveyor confirmed by observation, record review, and interviews. 6. The Regional Director of Operations will attend the QAPI committee meeting monthly for three months to evaluate effectiveness of the QAPI committee including incident review, investigation, root cause analysis, elopement and elopement attempts and other areas for a systematic approach for resident safety and supervision. The Surveyor confirmed through interviews. 7. On 1-13-2023 an ad [NAME] QAPI was held to review the Immediate Jeopardy and removal plan. Participants include the Administrator, RDO, Director of Nursing, Assistant Director of Nursing/IP, Social Services Director, Activity Director, MDS Nurse, BOM, Maintenance Director and Dietary Manager. The Medical Director attended by phone. The Surveyor confirmed by observation, record review, and interviews. The facility's noncompliance of F-867 continues at a scope and severity of D for monitoring the effectiveness of the corrective actions. The facility is required to submit a Plan of Correction.

Based on facility review, job description review, medical record review, observation, and interview, the facility Administration failed to provide supervision and oversight to prevent the potential for serious injury when 2 vulnerable residents with severe cognition impairment and wandering/exit-seeking behaviors, eloped from the facility on 3 separate occasions without staff knowledge or supervision. The facility's failure resulted in Immediate Jeopardy for Resident #3 and #6. Resident #3 eloped from the facility through a malfunctioning exit door on the 200 hall and walked 75 feet in 36-degree Fahrenheit (F) weather to a nearby apartment complex's mailboxes. Staff were unaware of Resident 3's location for an undetermined amount of time. The mailboxes were 155 feet from a busy 2-lane road. Resident #6 exited the facility unsupervised and without staff knowledge on 2 separate occasions, 6 days apart. On 11/9/2022, Resident #6 exited the building without authorization or staff supervision through the 400 hall exit door in 61 degree F weather and was found on the patio approximately 8-10 feet from the exit door. The facility conducted in-services related to elopement/wandering on 11/10/2022, for only 8 of 49 staff members. On 11/15/2022, Resident #6 exited the building again, through a malfunctioning exit door in the dining room, walked 150 feet in 41-degree F weather to the back of the building near the dumpsters without supervision, and was found on the ground in mud. The staff were unaware of Resident 6's location for an undetermined amount of time. The exit door was 88 feet from the busy 2-lane road. The 200 hall, 400 hall, and the dining room doors did not have a wanderguard monitoring system in place. Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Administrator, Director of Nursing and the Regional Director of Operation were notified of the Immediate Jeopardy (IJ) for F-600, F-609, F-610, and F-689 during the complaint investigation on 1/9/2023 at 4:40 PM, in the Conference Room. The Administrator was notified of the Immediate Jeopardy (IJ) for F-835 during the complaint investigation on 1/11/2023 at 10:23 AM, in the Conference Room. The Administrator was notified of the Immediate Jeopardy (IJ) for F-867 on 1/13/2023 at 12:53 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-600, F-609, F-610, F-689, F-835, and F-867. The facility was cited at F-600, F-609, F-610, and F-689 at a scope and severity of J, which is Substandard Quality of Care. The Immediate Jeopardy existed from 11/9/2022 and through 1/16/2023. A partial extended survey was conducted from 1/10/2023 through 1/13/2023. A Removal Plan which removed the immediacy of the jeopardy was received on 1/12/2023 at 9:03 PM, and was validated onsite by the surveyors on 1/17/2022 through review of Quality Assurance Performance Improvement (QAPI) minutes, signature sheets, and staff interviews on all shifts. The findings include: Review of the facility's policy titled, Administrator of Facility, revised 2/1/2022, revealed .This facility will provide policies and systems to ensure that it is administered in a manner that will focus on attaining and maintaining the highest practicable physical, mental and psychosocial well-being of each resident .An appropriately licensed Administrator, in good standing with the state in which the facility resides, will be appointed by the governing body to be responsible for the management and overall operation of the facility . Review of the facility's signed Administrator Job Description dated 12/1/2015, revealed .Responsible for the efficient and profitable operation of the facility, facility compliance with .Stated and Federal rules and regulations, and providing the highest quality of care possible .Manages the day-today operation of the facility Implements control systems to ensure accountability of all departments .Ensures all employees receive orientation and ongoing training to meet the quality goals of the organization .Knowledge of Long term Care and Medicare and Medicare regulations and standard . Review of the facility's signed Director of Nursing Job description dated 9/26/2022, revealed .Manages the facility nursing program in accordance with the Nurse Practice Act, applicable State and Federal regulations, and policies and procedures .Round on unit at least once daily .Manage the Nursing Department with the goal of achieving and maintaining the highest quality of care .Identification of training needs .Assures that all clinical protocols and nursing polices and procedures are followed .Assumes complete responsibilities for the Center in absence of Administrator . The Administration failed to maintain oversight, establish, and implement policies and procedures to ensure adequate supervision of vulnerable residents, to protect residents from neglect, and to ensure incidents of neglect/elopement were prevented, thoroughly investigated, and reported. Refer to F-600, F-609 and F-610. The Administration failed to maintain oversight, establish, and implement policies and procedures to ensure adequate supervision of vulnerable residents, to ensure a safe and secure environment for the residents, and to ensure incidents of neglect/elopement were prevented, thoroughly investigated, and reported. Refer to F-689. The Administration failed to maintain oversight, establish, and implement policies and procedures to ensure an effective QAPI program was in established in the facility. Refer to F-867. Administration failed to provide oversight that established and implemented policies and procedures to ensure care plans were developed and reviewed with appropriate interventions implemented to ensure the safety of residents. Refer to F-656 and F-657. Administration failed to provide oversight that established and implemented policies and procedures to ensure the facility provided effective housekeeping and maintenance services to maintain a sanitary, orderly, and comfortable environment free from pests. Refer to F-814 and F-925. During an interview on 1/9/2023 at 4:32 PM, the Administrator confirmed she was ultimately responsible for the facility. The surveyors verified the Removal Plan through review of QAPI minutes and signature sheets, and staff interviews on all shifts: 1. On 01-11-2023 the Regional Director of Operations provided re-education to the Administrator on the Regulation for administration F835 as well as the job description of the Administrator including systems to ensure appropriate safety and supervision. Surveyor confirmed by interviews and record review. 2. The Regional Director of Operations or designee will monitor the Administrator for effectiveness in use of resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial wellbeing of each resident including oversight of resident safety and supervision. This will occur through observation of morning meeting discussion of the review of incidents and communication of investigations as well as observation of discussion of residents with new or changes to elopement risk. This will occur twice a month for three months. Surveyor confirmed by interviews. 3. On 01-11-2023 the QA Committee convened to hold an ad hoc QA meeting to review the Immediate Jeopardy and removal plan. Participants included the Administrator, Regional Director of Operations, Director of Nursing, and Assistant Director of Nursing, Infection Control Nurse / ADON, Department Heads and Medical Director via phone. No further recommendations were made. Surveyor confirmed by interview and meeting minutes and signature sheets. The facility's noncompliance of F-835 continues at a scope and severity of D for monitoring the effectiveness of the corrective actions. The facility is required to submit a Plan of Correction.

Based on Service Agreement review, Director of Maintenance Job Description review, Admission Packet review, policy review, observation, and interview, the facility failed to provide effective housekeeping/pest control services and maintenance services to maintain a sanitary, orderly, and comfortable environment as evidenced by roach infestations in 9 of 51 resident rooms (room [ROOM NUMBER], #111, #114, #209, #210, #313, #412, #415 and #419), and 3 of 10 Staff areas (Laundry Wash Room, Staff Break Room, and Pantry/Snack Room) observed, and outside on the facility grounds. The findings include: Review of the facility's policy titled, 5-Step Daily Room Cleaning, revised 10/25/2016, revealed .Damp Mop .As with dust mopping, start in the far corner of the room, move all furniture necessary, and run the mop along the edges first. Never push the mop into a corner as this leads to build up . Review of the facility's undated SERVICE AGREEMENT revealed .Healthcare will provide all management .labor and materials necessary to perform the housekeeping and laundry services on premises of the Facility . Review of the Director of Maintenance job description, revealed .Supervise the maintenance department .is responsible for .efficient function of physical plant .environmental system .the appearance .upkeep of the facility grounds .Participates in facility .Performance Improvement Program . Review of the Name Service Group Project Schedule, revealed .Tue [Tuesday] .Pull Furniture Odd Rooms .Trash Cans .Wed [Wednesday] .Pull Furniture Even Rooms .Trash Cans . Review of the handwritten treated area for roaches dated 1/9/2023, observation from the Maintenance Director revealed the following rooms observed with roaches 100, 102, 109, 111, 115, 114, 116, 117, 201, 205, 209, 213, 215, 401, 310. 311, 312, 313, 315, 317, 405, 412, 413, 417, 419, Nourishment/Pantry Room, Break Room, and the Nursing Station. Review of the Name Pest Control Company Invoice dated 1/10/2023, revealed the following rooms were treated 101, 103, 104, 106, 108, 110, 112, 113, 203, 207, 209, 211, 213, 314, 316, 402, 403, 404, 406, 407, 408, 409, 410, 411, 412, 414, 416, 418, boiler room, dry storage, soiled laundry, laundry, environmental service, material management, administration offices x 4, and the copier room. During an interview on 1/4/2023 at 10:51 AM, Certified Nursing Assistant (CNA) #4 confirmed she saw roaches in rooms [ROOM NUMBERS]. Observation in the bathroom for room [ROOM NUMBER] on 1/4/2023 at 3:28 PM, revealed multiple dead roaches under a laundry basket at the sink area and under a basket on the right side of the toilet. Observation in the Snack/Pantry Room on 1/4/2023 at 3:30 PM, revealed a live roach on the wall behind the equipment, and multiple dead roaches behind the equipment and a snack cart against the wall. Observation in the bathroom for room [ROOM NUMBER] on 1/5/2023 at 4:45 PM, revealed multiple dead roaches under a basket, trash can and laundry basket. During an interview on 1/5/2023 at 4:45 PM, Resident #13 was asked if she had any problems with roaches in her room. Resident #13 stated .yes .they used to crawl all over me at night .I don't like that . During an interview on 1/6/2022 at 8:15 AM, Resident #3's daughter was asked if she had seen any roaches. The Daughter stated .Yes, ma'am .in the bathroom mostly .we have battled the roaches . Observation in the bathroom for room [ROOM NUMBER] on 1/9/2023 at 9:12 AM, revealed multiple dead roaches under a basket below the sink and beside the toilet under a basket and under the garbage can. Additionally, 3 live roaches were observed beside the toilet. Observation in the bathroom for room [ROOM NUMBER] on 1/9/2023 at 9:13 AM, revealed 2 live roaches, one crawling on the commode and one on the floor. Observation in the Pantry on 1/9/2023 at 9:14 AM, revealed the floor behind the equipment with multiple dead roaches. Observation in the bathroom for room [ROOM NUMBER] on 1/9/2023 at 9:19 AM, revealed 2 live roaches, one crawling on the floor and the other crawling on the commode. Observation in room [ROOM NUMBER] on 1/9/2023 at 9:22 AM, revealed dead roaches near the bathroom door, and behind and on the sides of the dresser. Observation in room [ROOM NUMBER] on 1/9/2023 at 9:28 AM, revealed multiple dead roaches behind the overnight stand. During an interview on 1/9/2023 at 9:28 AM, Housekeeping Staff Member #1 stated .this room [room [ROOM NUMBER]] used to be really bad .you can tell they have sprayed [pest control spray] . During an interview on 1/9/2023 at 9:29 AM, Resident #12 was asked if she had seen any roaches in her room. Resident #12 stated .Oh, yeah [yes] . Observation and interview in room [ROOM NUMBER] on 1/9/2023 at 9:32 AM, with Housekeeping Staff Member #1 revealed 4 dead roaches behind the refrigerator, 3 live roaches behind the nightstand, and 2 dead roaches behind the dresser. Housekeeping Staff Member #1 stated .in this room we had another problem .when I open the drawers to the dresser they were running everywhere . Observation and interview in room [ROOM NUMBER] on 1/9/2023 at 9:38 AM, with Housekeeping Staff Member #1, revealed large amount of small black spots in the inner corners of the cabinets. Housekeeping Staff Member #1 confirmed the black spots were roach feces. Observation and interview in the room [ROOM NUMBER] on 1/9/2023 at 9:41 AM, with Housekeeper Staff Member #1 revealed several dead roaches behind the nightstand. Housekeeping Staff Member #1 confirmed the roaches on the floor. Observation and interview in room [ROOM NUMBER] on 1/9/2023 at 9:46 AM, with Housekeeper Staff Member #1 revealed a dead roach in front of the dresser, and 2 live roaches crawled across the floor from underneath the oxygen concentrator. During an interview on 1/9/2023 at 10:00 AM, Housekeeping Staff Member #1 was asked if roaches in the facility were acceptable. Housekeeping Staff Member #1 stated .No, we don't pull the furniture every day .we pull the furniture once a week .we should not have live roaches in the rooms .should not have crumbs on the floor .that is a breeding ground they can feed off .they [housekeeping staff] are not pulling and sweeping behind furniture .should not have .roaches in the laundry room .the staff break room. Housekeeping Staff Member #1 was asked who was responsible for checking the rooms each day. Housekeeping Staff Member #1 stated .Me and the supervisor . Observation in the Laundry Washroom on 1/9/2023 at 10:21 AM, with Housekeeping Staff Member #1 revealed a pallet with several buckets of chemicals behind the washer with 2 live roach crawling up one of the buckets, and 2 large roaches crawling on the floor under the dirty linen cart. Observation in the Staff Break Room on 1/9/2023 at 10:25 AM, with Housekeeping Staff Member #1 revealed 2 roaches crawling on the floor in front of the refrigerator. Housekeeping Staff Member #1 pulled out the refrigerator away from the wall, revealing multiple roaches all over the floor and up the sides of the wall and cabinet. They were to numerous to count. During an interview on 1/9/2023 at 9:04 AM, Housekeeping Staff Member #1 was asked if she noticed any roaches in the facility. The Housekeeping staff member #1 stated .Yeah [Yes] .when I see them .[roaches] .I let the Maintenance man know .it's when you move the furniture you will see some .it was bad when I first started . During an interview on 1/4/2023 at 3:04 PM, CNA #11 was asked if he had seen any roaches in the facility. CNA #11 stated .yes .they are everywhere .I have seen them climbing on the walls .they are bad in the Snack/Pantry Room . During an interview on 1/5/2023 at 4:18 PM, Resident #11 was asked if she had seen any roaches in the facility. Resident #11 stated Yes, it's infested . During an interview on 1/9/2023 at 8:47 AM, Laundry Staff Member #1 confirmed she had seen roaches in the Laundry Room. During an interview on 1/10/2023 at 12:36 PM, the Pest Control Technician was asked about the roach infestation in the facility. The Pest Control Technician confirmed there was evidence in the resident rooms of a roach infestation. During an interview on 1/13/2023 at 12:05 PM, the Administrator was asked if the facility had an effective pest control. The Administrator stated No .

Based on Service Agreement review, Director of Maintenance Job Description review, observation, and interview, the facility failed to ensure that waste was properly contained and maintained in a sanitary condition to prevent the harborage and feeding of pests when 2 of 2 dumpsters (Dumpster #1 and #2) were observed overflowing with trash with lids opened, and garbage lying around the grounds of the facility. The findings include: Review of the facility's undated SERVICE AGREEMENT revealed .Healthcare will provide all management .labor and materials necessary to perform the housekeeping .services on premises of the Facility . Review of the Director of Maintenance job description, revealed .Supervise the maintenance department .is responsible for .efficient function of physical plant .environmental system .the appearance .upkeep of the facility grounds .Participates in facility .Performance Improvement Program . Observations just outside the dining room exit door on the side of the facility on 1/5/2023 at 8:47 AM, revealed 3 large PVC (a type of plastic piping that is used in a variety of applications) pipe frames made for privacy screens, an old biohazard [NAME] with broken wood at the bottom of the doors and green discoloration up the front of the door, 2 large barrels to the right of the biohazard [NAME] with dark greasy substance, and a milk crate to the left side of the biohazard [NAME]. There was an opening between the service door and the biohazard [NAME] with 8 milk crates lying on the ground, and a dust pan with the handle filled with water, a soda can, trash, and 3 broken wooden pallets lying up against the side of the biohazard [NAME]. On the back side of biohazard [NAME] in front of boiler room, was a lot of trash and debris, 5 (5) gallon buckets, 10 additional milk crates lining the back wall of the facility, a gray cart with trash and debris, and a wet cardboard box. There were 3 large trash cans filled with trash and 8 wooden planks lying on the ground in front of the boiler room. The dumpster area had trash all around the 2 trash bins, including part of a broken wooden pallet, gloves, milk cartons, juice containers, boost boxes, and condiment packets. One dumpster had 2 of the lids open, and the other dumpster was overflowing with trash. An old air conditioner was lying on the ground, and the surrounding area of the ground had trash scattered all around. During an interview on 1/5/2023 at 8:51 AM, the Maintenance Director confirmed the outside area was last cleaned on 6/10/2022, and the outside area needed to be cleaned.

Based on medical record review and interview the facility failed to revise the comprehensive care plan to reflect a resident's current status related to wandering behaviors and elopement for 1 of 5 sample residents (Resident #6) reviewed for wandering behaviors and elopement. The findings include: Review of medical record, showed Resident #6 was admitted to the facility on [DATE], with diagnoses of Parkinson's Disease, Osteoarthritis, Major Depression, Chronic Obstructive Pulmonary Disease, Repeated Falls, and Hypertension. Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #6 had a Brief Interview for Mental Status (BIMS) score of 4, which indicated severe cognition impairment, and wandering behavior was not coded. Review of an Incident Report dated 12/20/2022, revealed Resident #6 exited the facility without staff knowledge or supervision and was found outside after an undetermined amount of time. The facility failed to revise the care plan to reflect Resident #6's elopement. During an interview on 1/12/2023 at 4:24 PM, The Director of Nursing was asked if the care plan should be updated with any changes. The DON stated .Yes .they should . During an interview on 1/13/2023 at 3:17 PM, the [NAME] President (VP) of Clinical Operation confirmed the care plan should reflect the elopement.

Based on policy review, medical record review, and interview, the facility failed to notify the responsible party for 2 of 4 (Resident #3 and #6) sampled residents reviewed for elopement. The findings included: 1. Review of the facility's policy titled, Notification of Changes, revised 1/1/2022 revealed, .The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician .and notifies, consistent with his or her authority, resident's representative when there is a change requiring notification . 2. Review of medical record revealed Resident #3 was admitted on [DATE] with diagnoses of Alzheimer's Disease, Hypertension, Adult Failure to Thrive, History of Falls and Anxiety Disorder. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #3 had a Brief Interview for Mental Status (BIMS) score of 3 indicating severe cognition impairment, and wandering behavior was not coded. During a telephone interview on 1/6/2022 at 8:15 AM, Resident #3's daughter confirmed she was not notified of her mother's (Resident #3) elopement from the facility on 12/20/2022. 3. Review of medical record revealed Resident #6 was admitted on [DATE] with diagnoses of Parkinsons Disease, Osteoarthritis, Major Depression, Chronic Obstructive Pulmonary Disease, Repeated Falls, and Hypertension. Review of the quarterly MDS assessment dated [DATE] revealed Resident #6 had a BIMS 4 which indicated severe cognitive impairment, and wandering not coded. During a telephone interview 1/6/2023 at 12:00 PM, Resident #6's daughter confirmed she visited the facility 11/17/2022 and was not notified of her mother's (Resident #6) elopement from the facility on 11/15/2022. The daughter stated she was not aware until the facility called her on 11/18/2022, and informed her that her mother would need to be discharged to another facility. During an interview on 1/12/2023 at 4:24 PM, the Director of Nursing (DON) as asked if the responsible party should be notified when a resident eloped from the facility. The DON confirmed the responsible party should be notified with any change in condition.

Based on policy review, medical record review, and interview, the facility failed to accurately assess a pressure injury and obtain Physician order [MEDICAL RECORD OR PHYSICIAN ORDER] . The findings include: Review of the facility's policy titled, Pressure Ulcer/Skin Breakdown - Clinical Protocol, revised 1/1/2022, revealed .Based on the comprehensive assessment of a resident, a resident receives care, consistent with professional standards of practice, to prevent pressure ulcers and does not develop pressure ulcers unless the individual's clinical condition demonstrates that they were unavoidable; and a resident with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice to promote healing, prevent infection, and prevent new ulcers from developing .An admission evaluation helps identify residents at risk of developing a pressure ulcer/pressure injury [PU/PI], and residents with existing PU/PIs. Because a resident at risk can develop a PU/PI within hours of the onset of pressure, the at-risk resident needs to be identified and have interventions implemented promptly to attempt to prevent PU/PI. The admission evaluation helps define those initial care approaches .All PU/PI or other skin related issues are measured and documented [electronic medical record in EMR [Electronic Medical Record]. Staging will be documented per National Pressure Ulcer Advisory Panel [NPUAP] . Review of the facility's policy titled, Wound Treatment Management, revised 1/1/2022, revealed .To promote wound healing of various types of wounds, it is the policy of this facility to provide evidence-based treatments in accordance with current standards of practice and physician orders [MEDICAL RECORD OR PHYSICIAN ORDER] . This may be the treatment nurse, or the assigned licensed nurse in the absence of the treatment nurse . Review of the medical record, revealed Resident #1 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #1's Skin & Wound Evaluation Notes revealed the following measurements for the Stage 2 Pressure Ulcer Sacral wound: 2/23/2022 1.5 cm x 2.5 cm x 0.1 cm 3/9/2022 12.39 cm x 8.85 cm x 0 cm 3/15/2022 6.5 cm x 4.98 cm x 0 cm 5/4/2022 6.61 cm x 8.93 cm x 0.1 cm 5/11/2022 13.38 cm x 3.71 cm 5/18/2022 2.28 cm x 1.57 cm Review of Resident #1's Skin & Wound Evaluation Notes revealed the following measurements for the Right Ischial Tuberosity MASD: 6/22/2022 5.81 cm x 2.81 cm x 1.36 cm x 0 cm 6/28/2022 10.1 cm x 2.75 cm x 4.91 cm x 0 cm Review of Resident #1's Skin & Wound Evaluation Notes revealed the following measurements for the Right Medial Thigh MASD: 6/22/2022 8.06 cm x 3.26 cm x 5.34 cm x 0 cm 6/28/2022 4.82 cm x 2.14 cm x 2.83 cm x 0 cm Review Resident #1's Wound Note dated 6/30/2022, revealed .wound location right medial thigh .MASD .wound location left [right] ischial tuberosity .MASD .wound location sacrum .pressure injury stage 3 . Review of Resident #1's physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] .sacral pressure ulcer stage 2 pressure cleanse wound bed and peri wound with wound cleanser and pat dry. Apply Calcium Alginate to the wound bed and [MEDICATION(S)] powder to peri wound, cover with silicone padded dressing daily and prn [as needed] [start date 6/10/2022 and discharge date [DATE]] .Right thigh (MASD) clean with wound cleanser, pat dry, apply [MEDICATION(S)] every 3 days and prn every 72 hours for wound care to right thigh [start date 5/21/2022 and discharge date [DATE]] .Right ischial tuberosity (MASD) clean with wound cleanser and pat dry. Apply [MEDICATION(S)] powder to peri wound and calcium alginate to wound bed. Cover with silicone padded dressing every day and as needed every day shift related to [CONDITION(S)] [start date 6/10/2020 and discharge date [DATE]] . Review of Resident #1's Hospital Report dated 7/7/2022, revealed Resident #1 was hospitalized from 7/5/2022 - 7/7/2022 with diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] Review of Resident #1's Nursing Readmission Evaluation dated 7/7/2022, revealed .locations of skin conditions/wounds sacrum pressure .other right inner thigh open area . Review of Resident #1's Skin & Wound Evaluation Note dated 7/8/2022, revealed .Pressure Stage 3 Body location Sacrum .area 13.03 cm [centimeters] length 6.1 cm width 4.3 cm deepest point 0.3 cm .MASD Body location Right Thigh Medial .area 14.4 cm length 3.4 cm width 6.1 cm depth < 0.1 cm .MASD Body location Right Ischial Tuberosity .area 17.7 cm length 4.4 cm width 3.6 cm depth 0.1 cm . Review of Resident #1's physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . During an interview on 7/12/2022 at 12:30 PM, the Assistant Director of Nursing [ADON]/Wound Care Nurse confirmed Resident #1 had a Stage 3 pressure ulcer on the sacrum and impaired skin integrity on the right medial thigh and right ischial tuberosity upon readmission to the facility on [DATE]. She also confirmed Resident #1 had no orders for treatment of [MEDICAL RECORD OR PHYSICIAN ORDER] . She stated, .They [Admission Nurse] didn't rewrite the wound orders after she [Resident #1] returned from the hospital 7/7 [2022] so not on the TAR for the nurses to do .No, she has not had her wounds cared for since returning . Review of the medical record, revealed Resident #2 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #2's Skin & Wound Evaluation Notes revealed the following measurements for the Stage 2 Pressure Ulcer Sacral Wound: 6/17/2022 14.62 cm x 9.13 cm x 2.68 cm x 0.1 cm 6/22/2022 3.19 cm x 6.28 cm x 1.69 cm x <0.1 cm 6/28/2022 3.46 cm x 5.43 cm x 2.02 cm x 0 7/5/2022 0.82 cm x 2.37 cm x 0.47 cm x <0.1 cm Review of the medical record, revealed Resident #3 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident #3's Skin & Wound Evaluation Notes revealed the following measurements for the Stage 2 Pressure Ulcer Left Heel wound: 5/25/2022 24 cm x 4 cm x 6 cm x 0.4 cm 6/1/2022 19.25 cm x 3.5 cm x 5.5 cm x 0.2 cm 6/8/2022 10.35 cm x 3.7 cm x 4.26 cm x 0 6/15/2022 11.15 cm x 4.11 cm x 3.25 cm x 0.15 cm 6/22/2022 3.03 cm x 1.75 cm x 2.55 cm x 0.1 cm Review of Resident #3's Skin & Wound Evaluation Notes revealed the following measurements for the Stage 4 Pressure Ulcer Left Ischial Tuberosity: 6/22/2022 4.49 cm x 3.83 cm x 3.54 cm x 0 6/29/2022 0.74 cm x 1.02 cm x 0.93 cm x 0 During an interview on 7/12/2022 the ADON/Wound Care Nurse stated, .We use a computerized system [named system] on our I pad to take pictures of the wounds and the computer measures. It is not accurate in what the I pad picks up and calculates. It depends on lighting and positioning. There are discrepancies in what the actual wound measurements are and what the computer calculates .Yes the wound measurements are off week to week and not accurate .No, it is not acceptable but that is what corporate expects us to use . During a telephone interview on 7/15/2022 at 4:01 PM, the Administrator stated .I am not clinical, so I am going to ask do you set the same settings every time? The ADON/Wound Care Nurse stated, .you can alter the settings and depends on the lighting what the I pad picks up and calculates for example on 5/25/2022 [Resident #3's] wound it [I pad] didn't pick up part of her wound it only showed 2 she has 3 areas .I notice discrepancies in these [I pad] pictures some pick up 1 box, 2 box, and 3 box, this is not accurate of the wounds or measurements it calculates and documents in the medical record .

Based on the Centers for Disease Control and Prevention (CDC) guidelines, Time Detail Reports, Staff-Surveyor/Vendor Vitals Log, staffing schedules, and interview, the facility failed to follow CDC Infection Control guidelines to ensure all staff who enter the facility completed the screening process for the prevention and potential spread of COVID 19 when 11 of 65 staff members (Housekeeping Staff #1, #2, #3, and #4, Dietary Staff #1, Certified Nurse Aide (CNA) #1, #2, #3, #4, and #5, and Licensed Practical Nurse (LPN) #2) failed to complete screenings logs prior to working for 6 of 15 days (7/17/2021, 7/20/2021, 7/21/2021, 7/22/2021, 7/27/2021, and 7/31/2021) reviewed. The findings include: Review of the Centers for Disease Control and Prevention (CDC) website document titled, .Interim Infection Prevention and Control Recommendations to Prevent [CONDITION(S)]-CoV-2 [Coronavirus Disease] Spread in Nursing Homes, updated 3/29/2021, revealed .Establish a process to ensure HCP [Healthcare Personnel], (including .ancillary staff environmental services and dietary services) entering the facility are assessed for symptoms of COVID-19 .individual screening on arrival at the facility. Review of the facility's Staff-Surveyor/Vendor Vitals/Log, Time Details Reports, and daily schedules from 7/17/2021-7/31/2021 revealed the following employees worked on the following days and failed to screen for signs and symptoms of COVID-19: a. 7/17/2021- Housekeeping Staff #1, Dietary Staff #1, and CNA #1. b. 7/20/2021- Housekeeping Staff #1, Dietary Staff #1, CNA #2, #3, and #4, and LPN #2. c. 7/21/2021- CNA #2. d. 7/22/2021- CNA #2 and #5. e. 7/27/2021- Housekeeping Staff #2 and #3. f. 7/31/2021- Housekeeping Staff #4. During an interview on 8/4/2021 at 4:26 PM, the Assistant Director of Nursing/Infection Control Preventionist confirmed that all staff should complete the COVID-19 screening process prior to entering the building.

Based on policy review, medical record review, observation, and interview, the facility failed to revise a Care Plan related to the use of a Broda chair (a chair used for positioning and comfort for an individual) for 1 of 1 sampled resident (Resident #37) reviewed for position and mobility. The findings include: Review of the facility's policy titled, Comprehensive Care Plans ., revised 10/19/2020, revealed .The comprehensive care plan will be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly MDS assessment . Review of the medical record, review revealed Resident #37 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the Care Plan, revised 4/24/2021, revealed, .LOCOMOTION .The resident uses scoop [scoot] wheelchair for locomotion . Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #37 used a wheelchair for mobility. Observation on 8/2/2021 at 12:22 PM and 2:36 PM, showed Resident #37 was sitting in a Broda chair. During an interview on 8/4/2021 at 1:58 PM, MDS Coordinator #1 confirmed the Care Plan had not been revised and stated, .I didn't know what a Broda chair was .

Based on medical record review, observation, and interview, the facility failed to implement a brace for 1 of 1 sampled resident (Resident #37) reviewed with limited range of motion. The findings include: Review of the medical record, revealed Resident #37 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of a physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #37 had functional limitations in range of motion with impairment in all extremities. Observation on 8/2/20 at 9:53 AM, 11:34 AM, and 2:36 PM, and on 8/3/2021 at 8:51 AM, revealed Resident #37 was not wearing a Geri sleeve and brace to the bottom of her left arm. During an interview on 8/4/2021 at 1:37 PM, the Director of Nursing (DON) confirmed Resident #37 should have the Geri sleeve and brace applied daily as ordered.

Based on medical review, observation, and interview, the facility failed to ensure an accurate Minimum Data Set (MDS) assessment was completed for 3 of 15 sampled residents (Resident #27, #37, and #41) reviewed for MDS assessments. The findings include: Review of the medical record, revealed Resident #27 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the facility's [CONDITION(S)] Communication Record (Pre-[CONDITION(S)]) revealed Resident #27 went to [CONDITION(S)] on 6/10/2021, 6/12/2021, 6/15/2021, 6/17/2021, 6/19/2021, 6/20/2021, and 6/22/2021. Review of the quarterly MDS assessment dated [DATE], revealed the facility failed to code Resident #27 for receiving [CONDITION(S)] services. Review of the physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . During an interview on 8/4/2021 at 11:17 AM, MDS Coordinator #1 was asked if a resident should be assessed and coded for [CONDITION(S)] services if they received [CONDITION(S)] care during the 14-day review period before the Assessment Reference Date (ARD). The MDS Coordinator stated, Yes. Review of the medical record, revealed Resident #37 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the annual MDS dated [DATE], revealed Resident #37 required extensive assistance for eating. Observation in the Dining Room on 8/2/2021 at 12:22 PM, revealed Resident #37 was totally dependent on staff for eating. During an interview on 8/4/2021 at 2:59 PM, MDS Coordinator #1 confirmed the MDS dated [DATE] was coded incorrectly for eating assistance. She stated, .she's total . Review of the medical record, revealed Resident #41 was admitted to the facility on [DATE] and readmitted [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the discharge Minimum Data Set (MDS) dated [DATE] revealed Resident #41 was discharged to the hospital. Review of a Social Service Note dated 5/10/2021 revealed, Social Services sent additional referral information to [Named Home Health] . Review of a Social Service Note dated 5/10/2021 revealed, .Resident d/c [discharged ] from facility this date . During an interview on 8/4/2021 at 10:40 AM, MDS Coordinator #1 was asked if Resident #41 was discharged to the hospital or home on 5/10/2021. MDS Coordinator #1 stated, .according to the nurse's progress note, the resident went home after she went to [CONDITION(S)] .

Based on policy review, observation, and interview, the facility failed to ensure food was distributed and served in a sanitary manner when 2 of 10 staff members (Certified Nursing Assistant (CNA) #6 and #7) turned off the water faucet with their bare hand after washing and drying their hands during dining observations. The findings include: Review of the facility's policy titled, Hand Hygiene, revised 5/7/2021, revealed .Hand hygiene technique when using soap and water .Use towel to turn off the faucet . Observation in the Dining Room on 8/3/2021 at 11:39 AM, revealed CNA #6 washed and dried her hands between serving meal trays and turned off the water faucet with her hand twice. Observation in the Dining Room on 8/4/2021 at 7:30 AM, revealed CNA #7 washed and dried her hands between serving meal trays and turned off the water faucet with her hand. During an interview on 8/4/2021 at 1:55 PM, the Director of Nursing (DON) was asked how the staff should turn off the water faucet after they washed their hands. The DON stated, .with a clean paper towel .

Based on [MEDICAL TREATMENT] Transfer Agreement, facility policy review, facility Diet and Nutrition Care Manual, medical record review, observation, and interview, the facility failed to provide appropriate care and services related to transportation and dietary communication for 3 of 3 sampled residents (Resident #19, #32, and #52) reviewed receiving [MEDICAL TREATMENT]. The findings include: Review of the facility's policy titled, Transportation, dated 8/2014, showed, .Our facility shall help arrange transportation for residents as needed . Review of the facility's NURSING HOME [MEDICAL TREATMENT] TRANSFER AGREEMENT, dated 2009, showed, .Facility shall have the responsibility for arranging suitable transportation of the Designated Resident to and from the Center .Treatment presently being provided to the Designated Resident, including .diet or fluid intake . Review of the facility's Diet and Nutrition Care Manual .[MEDICAL TREATMENT] Diet, dated 2019, showed, .Individuals placed on this diet are often limited in the amount of sodium, fluid, potassium and phosphorus they can consume .Limit added sugars/saturated fats, reduce sodium .Honor food preferences . 1. Review of the medical record, showed Resident #19 had a [DIAGNOSES REDACTED]. Review of the physician's orders [REDACTED].Resident has [MEDICAL TREATMENT] on (Tuesday, Thursday and Saturday) .related to end stage renal . Review of the quarterly Minimum Data Set ((MDS) dated [DATE], showed Resident #19 had a brief interview of mental status (BIMS) of 15, which indicated she was cognitively intact. Review of the Progress Notes dated 2/22/2020, showed, .No one showed to pick resident up for [MEDICAL TREATMENT] .called (Named [MEDICAL TREATMENT] Clinic) .was informed that they had called (Named Transportation Services) yesterday to make sure she was on their list for pickup and that she was but when talking to the driver today they said that she was not . During an interview conducted on 3/9/2020 at 10:54 AM, Resident #19 stated, .go to [MEDICAL TREATMENT] Tuesday, Thursday and Saturday .missed one Saturday about a month ago .transportation said I wasn't on the list . During an interview conducted on 3/10/2020 at 3:00 PM, Certified Nursing Assistant (CNA) #2 stated, Yes, ma'am they just didn't show up to get her .they didn't have a van to come pick her up . During an interview conducted on 3/10/2020 at 4:42 PM, the Assistant Director of Nursing (ADON) confirmed Resident #19 missed her [MEDICAL TREATMENT] appointment. The ADON stated, .we have this problem .we get everything ready and set up and they say they are having staffing issues . During an interview conducted on 3/11/2020 at 8:21 AM, the Director of Nursing (DON) was asked if Resident #19 missed her [MEDICAL TREATMENT] appointment. The DON stated, .Yes .2/22(2020) . The DON was asked what happened. The DON stated, .according to the notes transportation didn't show up . 2. Review of the medical record, showed Resident #32 had [DIAGNOSES REDACTED]. Review of the physician's orders [REDACTED].Controlled Carbohydrates Diet .renal .Resident has [MEDICAL TREATMENT] on .Tuesday, Thursday, and Saturday . Review of the quarterly Minimum Data Set ((MDS) dated [DATE], showed Resident #32 had a brief interview of mental status (BIMS) of 15, which indicated she was cognitively intact. During an interview conducted on 3/9/2020 at 11:20 AM, Resident #32 stated, I'm on a very strict diet .renal .half the time I may have one thing on my ticket that's really on my plate . Review of Resident #32's meal ticket dated 3/10/2020, showed, .Ziti Noodles (plain buttered noodles) . Observation in the Dining Room on 3/10/2020 at 12:34 PM, showed Resident #32 had Baked Ziti with tomato sauce on her meal tray. During an interview conducted on 3/11/2020 at 8:10 AM, the Dietary Manager and the District Manager were asked should Resident #32 receive tomato based sauces on her meal tray. The Dietary Manager stated, She can't have that. The Dietary Manager confirmed that Resident #32 should have only been served the ziti noodles and not the Baked Ziti with tomato sauce. During an interview conducted on 3/11/2020 at 9:30 AM, the Registered Dietician (RD) confirmed she had not communicated with the [MEDICAL TREATMENT] RD about Resident #32. The RD was asked should the facility communicate with the [MEDICAL TREATMENT] RD. The RD stated, Definitely . During an interview conducted on 3/11/2020 at 10:18 AM, the Dietary Manager was asked if she communicated with the RD from the [MEDICAL TREATMENT] clinic regarding residents that were receiving [MEDICAL TREATMENT]. The Dietary Manager stated, No. 3. Review of the medical record, showed Resident #52 had a [DIAGNOSES REDACTED]. Review of the physician's orders [REDACTED].Resident has [MEDICAL TREATMENT] on (Tuesday, Thursday and Saturday) . Review of the Progress Notes dated 3/3/2020, showed, .Patient unable to have transportation to [MEDICAL TREATMENT] today . During an interview conducted on 3/10/2020 at 3:10 PM, CNA #2 confirmed Resident #52 missed his appointment because the Transportation Services failed to pick him up. During an interview conducted on 3/11/2020 at 8:21 AM, the DON was asked if Resident #52 missed his [MEDICAL TREATMENT] appointment. The DON stated, Yes .3/3(2020) .transportation didn't show up .they (staff) should have called EMS (Emergency Medical System) .

Based on policy review, medical record review and interview, the facility failed to ensure medical records contained complete and accurate documentation of resident conditions and medications related to an Abnormal Involuntary Movement Score (AIMS), medication administration, pressure ulcers and Physician Recertification Orders (POS) for 6 of 22 (Residents #13, 20, 38, 60, 74, and 81) sampled residents of the 28 residents reviewed in the stage 2 review. The failure of the nurses to complete weekly skin assessments including measurements and staging of wounds, the failure to identify pressure ulcers before they developed a Stage II - IV, unstageable pressure ulcer, and a suspected deep tissue injury (SDTI) resulted in actual harm for Resident #20 and 74. The findings included: 1. Review of the NPUAP Pressure Ulcer Prevention quick reference guide documented, .Ongoing assessment of the skin is necessary to detect early signs of pressure damage.Accurate documentation is essential for monitoring the progress of the individual and to aiding communication between professionals. 2. Review of the facility's Pressure Ulcer Protocol - Avoidable vs (versus) Unavoidable Pressure Ulcers policy documented, .The facility will provide the care reasonably necessary to prevent the formation of pressure ulcers.Before a pressure ulcer can be determined unavoidable, the following measures and others if necessary, must be considered, implemented as needed, documented, and established as sufficient and reasonable to prevent the formation of pressure ulcers without success:.Conduct and document ongoing weekly skin assessments. Review of the facility's .Skin Assessment policy documented, .Skin will be assessed for the presence of developing pressure ulcers on a weekly basis.Monitoring.Staff will maintain a (skin alert), performing routine skin inspections daily while providing ADL (activities of daily living) care.Nurses will conduct skin assessments at least weekly to identify changes.Because a resident at risk can develop a pressure ulcer within 2 to 6 hours of onset of pressure.The admission evaluation helps define those initial care approaches. 3. Closed medical record review revealed Resident #20 was admitted to the facility on [DATE] with a readmission date of [DATE] with [DIAGNOSES REDACTED]. Resident #20 was admitted to the hospital on [DATE] and diagnosed with [REDACTED]. The Admission Evaluation Data form dated 8/5/14 documented, .bruising to (R) (right) arm.bruising & (and) staples to (R) hip. The admission evaluation data form did not reveal any skin breakdown. The Braden Scale dated 8/5/14 documented a score of 14 which indicated Resident #20 was at moderate risk for skin breakdown. Review of the Readmission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 8/12/15 revealed no documentation of pressure ulcers. The Care Plan dated 8/21/14 documented, .Problem .Skin .alteration in skin integrity related to Multiple skin impairments.Area to Coccyx.areas to right Heel/Foot.Area to Right Elbow.Approach .pressure relieving devices.(air pressure relief mattress) (cushion to wheelchair) .weekly skin assessments.Wound care specialist and RD (Registered Dietician) consult (consultation) PRN (as needed). The Care Plan was not updated for pressure ulcers identified with the physician's orders [REDACTED]. Review of the facility's wound care note dated 8/15/14 documented, .Location.coccyx.Type of Wound: Pressure.Acquired.sDTI .2.5 x 4.0 x UTD (undetermined depth).Exudate.serous .Treatment.calcium alginate, abd (abdominal) pad change daily . Review of the facility's wound care note dated 8/15/14 documented, .Location.left buttock.Type of Wound: Pressure.Acquired.sDTI .1.0 x 1.0 x UTD.Exudate.serous.Treatment.skin prep daily. Review of the facility's wound care note dated 8/15/14 documented, .Location.Right hip.Type of Wound: Pressure.Acquired.Stage: Full.12.5 x 0.1 x UTD.Treatment: Open to Air, observe of s/sx (signs/symptoms) of infection. Review of the nursing documentation from 8/5/14 - 8/15/14 revealed no documentation of Pressure Ulcers. Nurse's Notes dated 8/16/14 at 5:30 AM documented, .On 8/15/14 order written for: clean SDTI to coccyx c (with) w/c (wound cleanser), apply [MEDICATION NAME] AgGel Dermaginate Ag, apply ABD (abdominal) pad and secure daily and PRN (as needed) until healed. The Daily skilled Nurse's Note dated 8/18/14 documented, .check for Pressure Ulcer. and documented, .N.O. (New Order) for skin prep to (L) (left) Buttock . Nurse's Note dated 8/19/14 at 12:45 PM and documented, .Notify Dr (named physician) re: (regarding) Stage IV to ® (right) elbow. N.O received to consult wound care (wc). Nurse's Notes dated 8/19/14 at 1 PM documented, .consult to wc, Lab, protein supplement & Vit (vitamin) supplement. Air mattress for wounds to back. Notify & order air mattress from (named company) today. The Daily Skilled Nurse's Note dated 8/19/14 (no time documented) documented no check for Pressure Ulcer, and documented, .new mattress arrive this pm .Resting on air Mattress 2 to (due to) areas on buttock coccyx . The Daily Skilled Nurse's Note dated 8/20/14 documented no check for Pressure Ulcer, check for venous or arterial ulcer and documented, .several areas of skin breakdown. The Resident Weekly Skin Check Sheet dated 8/20/14 documented, .Left inner heel, Stage II (superficial skin breaks into the dermis layer), Left outer heel unstageable (base of the wound cannot be visualized due to necrotic, dead tissue) , Left outer lateral foot unstageable, (R) (right) inner heel stage I (non-blanchable [DIAGNOSES REDACTED]), coccyx Stage III (full thickness skin break into the subcutaneous tissue), DTI (Deep Tissue Injury) (blister that is blood filled) Left Buttock, (R) elbow Stage IV (penetrates through skin to deeper tissues with bone, muscle, tendons showing). A physician's orders [REDACTED]. A physician's orders [REDACTED]. A physician's orders [REDACTED].® lateral foot #1 and #2 (number 1 and number 2) c wc, pat dry and apply skin prep BID (two times a day) until healed.Clean ® and (L) heel c wc, pat dry and apply skin prep Bid until healed.SDTI . A physician's orders [REDACTED].® elbow c wc, pat dry, apply calcium Alginate, cover abd pad, wrap c gauze and secure with tape daily .Stage IV pressure ulcer to ® elbow.Air mattress - apply heel Protectors (B) (both) heels at all times.Consult wound care r/t (related to) Stage IV ® elbow. A physician's orders [REDACTED].® elbow.Clean ® elbow x w/c, pat dry, apply hydrogel gauze, cover c gauze and wrap c [MEDICATION NAME] daily & prn.Stage IV pressure ulcer. A physician's orders [REDACTED]. Clean coccyx wound c Sterile water, pat dry, apply Quarter thick SilvaKollagen gel to wound bed, cover c calcium alginate, abd pad and tape.Stage III. There was no documentation that weekly skin assessments were performed between 8/5/14 to 8/15/14. Interview with the Director of Nursing (DON) on 6/4/15 at 10:02 AM in the Assistant Director of Nursing (ADON) office, the DON was asked if the skin assessment sheets that she provided were the only ones she had. The DON stated, .Thats all I found. The DON was asked what would she expect from her nursing staff to do for a resident that was admitted from the hospital and returned bedbound. The DON stated, .If they came back bed bound.turning q (every) 2 hours and provide supportive devices. The DON was asked what did she expect from her CNA's when they discovered any skin impairment. The DON stated, .they are expected to document it and take it to the nurse. Telephone interview with RN #2 (treatment nurse) on 6/5/15 at 10:04 AM, RN #2 was asked if she was familiar with (Named Resident #20). RN #2 stated, .yes, but she already had her wounds when I first saw her. RN #2 was asked if she would expect an unstageable or Stage IV pressure ulcer to appear overnight. RN #2 stated, .I wouldn't expect to see that happen. Interview with the DON on 6/5/15 at 8:29 AM in room [ROOM NUMBER]/breakroom, the DON was asked if Resident #20's pressure ulcers were avoidable. The DON stated, .without the missing documentation I can't make a call on that. Interview with the Regional Director of Operations, Regional Clinical Coordinator #1 (RCC) #1 and RCC #2 on 6/4/15 at 1:20 PM in room [ROOM NUMBER]/breakroom. RCC #1 stated, .We were concerned that she (Resident #20) suddenly had wounds to show up. Telephone interview with Resident #20's attending Medical Doctor (MD) on 6/4/15 at 2:50 PM, the MD was asked what he expected the nursing staff to do for his residents regarding skin assessments. The MD stated, .I expect them to complete regular skin assessments and notify me immediately if something comes up. The MD was asked if he would expect to see serous exudate from a suspected deep tissue injury. The MD stated, .I really don't know.the facility has a wound care nurse. The MD was asked if he ever attended the QA meetings. The MD stated, .I am not the medical director.I have never been invited.I am disturbed at your findings. Telephone interview with the MD on 6/5/15 at 2:20 PM, the MD was asked if he would expect Resident #20's pressure ulcers to be discovered prior to them progressing to an unstageable or Stage IV. The MD stated, .I would assume so. Stage IV's don't appear over night. Failure of the facility to complete weekly skin assessments and identify pressure ulcers prior to Stage II, Stage III, Stage IV, unstageable, and SDTI resulted in actual harm to Resident #20. 4. Medical record review revealed Resident #74 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The admission MDS dated [DATE] documented a BIMS Score of 15, indicating no cognitive impairment. The MDS documented, .Skin Conditions.Does this resident have one or more unhealed pressure ulcer(s) at Stage 1 or higher.Yes. The MDS documented that there were no [MEDICAL CONDITION]. The MDS did not document the number or type of wounds present. Interview with LPN #1 on 6/4/15 at 3:38 PM, in room [ROOM NUMBER]/breakroom, LPN #1 was asked why the MDS documented Resident #74 had unhealed pressure ulcers, but there was no documentation as to how many she had or what stage they were. LPN #1 stated the dash (-) means not assessed because that information was not available to me. I did see evidence that there was a pressure ulcer. (LPN #1 was referring to the Infectious Disease Progress Note dated 4/24/15 that documented, .Multiple pressure ulcers in various stage of healing.). LPN #1 stated, That was all I had. The Immediate Plan of Care with a review date of 5/7/15 documented that Resident #74 had a pressure ulcer. The care plan dated 5/11/15 documented, .Impaired skin integrity r/t (related to).Left heel (open area).ABD. (abdominal) Folds (excoriation).Buttocks (open area).Comfort Measures.use medication by any route, positioning, wound care and other measures to relieve pain and suffering. The hospice initial plan of care, that was signed and dated by the physician on 6/5/15, documented, .FACILITY TREATMENT NURSE TO CLEANSE STAGE II DU (decubitus ulcer) LOCATED ON L (left) ANKLE.FACILITY TREATMENT NURSE TO CLEANSE STAGE II DU LOCATED ON BUTTOCKS. The admission skin assessment dated [DATE] documented, .multiple open areas under left breast, few under right breast.circular pink open area to left heel.multiple open areas to ABD (abdominal) fold.open area to folds to bilat (bilateral) sides.open areas to buttock.HEEL PROBLEMS.Pressure Ulcer. The wound notes dated 4/28/15 documented, .Wound Location: left heel.This wound is Open.Date First Observed: 04/24/2015.Length / Width / Depth: 2.0 / 3.0 / 0.5 cm (centimeters).Thickness/Stage: N/A (not applicable).Type of Wound: Pressure. The wound notes dated 5/7/15 documented, .Wound Location: left heel.This wound is Open.Date First Observed: 04/24/2015.Length / Width / Depth: 4.6 / 3.0 / 0.01 cm.Thickness/Stage: N/A (not applicable).Type of Wound: Pressure. The weekly skin assessments documented the following: a. 4/25/15: .Redness to bil (bilateral) under Breast abd fold & (and) Back folds.L heel dressing.Buttocks is also red. b. 5/2/15: .0 (No) new open areas. c. 5/9/15: .L heel dressing.Multiple open areas Superficial to Bil Buttocks groin abd folds. d. 5/16/15: .Multiple open areas Superficial depth. Bil Buttocks groin - abd folds. e. 5/23/15: .Multiple open areas. The facility documented multiple wounds on the weekly skin assessment repeatedly, but only 1 left heel wound was measured on the wound notes, and it was only measured 2 times (4/28/15 and 5/7/15) during Resident #74's stay at the facility from 4/24/15 through 5/24/15. The nutritional notes dated 5/8/15 documented, .SKIN CONDITION (checkmark) Pressure ulcer(s).L (left) heel -[MEDICAL CONDITION] (Methacillin Resistant Stapholococcus Aureas).Last skin review/assessment completed on 4/24/15. The DAILY SKILLED NURSE'S NOTE forms documented the following Skin Concerns using checkmarks: a.4/26/15.Other Concern(s) - note on Side Two. There is no documentation of skin concerns on Side Two. b.4/27/15.Other Concern(s) - note on Side Two.Contact Isolation Precautions. c.4/28/15.Pressure Ulcer. d.4/29/15.Pressure [MEDICAL CONDITION] e.4/30/15.Pressure [MEDICAL CONDITION] on Side Two: multiple open areas to multiple areas of body. f.5/1/15.Other open lesion.Infection of foot. g.5/4/15.Other open [MEDICAL CONDITION] on Side Two: Wincing and crying out when copious open sores are touched. h.5/5/15.Pressure Ulcer. i.5/6/15.Pressure Ulcer. j.5/7/15.Pressure Ulcer. j.5/915.Pressure Ulcer.Other open lesion.Infection of foot. l.5/10/15.Other open lesion.Infection of foot. An Infectious Diseases Progress Note dated 4/24/15 documented, .Multiple pressure ulcers in various stage of healing.multiple superficial wounds remain under her breast, perineal area and buttocks. The wounds were identified as pressure ulcers, venous/arterial ulcers, [MEDICAL CONDITION], infection of foot, and other open [MEDICAL CONDITION]. There was no descriptive documentation identifying the locations, staging, or sizes of the wounds. The facility was unable to provide any documentation that the wounds had been properly identified and staged. The physician's orders [REDACTED].(milligrams)-GM (grams) OINTMENT - APPLY TOPICALLY TWICE DAILY. A physician's telephone order dated 5/5/15 documented, .DC [MEDICATION NAME]/[MEDICATION NAME]/[MEDICATION NAME] susp to Skin Folds. Start new tx (treatment): Cleanse (with) wound cleanser. Pat dry, apply Dermaseptin TID (three times daily). until Healed. The facility did not provide any treatment administration record from May 1, 2015 through May 24, 2015 for any of the wounds, and there was no physician's order [REDACTED]. Interview with the ADON on 6/3/15 at 10:35 am, in room [ROOM NUMBER]/breakroom, the ADON confirmed that there was no documentation of wound staging on the assessments. The ADON was asked if the pressure ulcers should have been staged. The ADON stated, Yes. The failure of the facility to complete weekly skin assessments, identify and stage Pressure Ulcers resulted in actual harm to Resident #74 when the resident developed multiple unstaged pressure ulcers. 5. The Charting and Documentation policy documented . Pertinent clinicial observations, medication administered, services etc., are documented in the resident's clinical records. Medical record review revealed Resident #13 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of an AIMS evaluation form dated 5/19/15 revealed that the form was incomplete. Interview with DON on 6/3/15 at 8:12 AM at the nurses station, the DON was asked if she expected the nurses to do an AIMS score on any resident taking an antipsychotic medication. The DON stated, Yes, they (the nurses) would do an AIMS or Psych (Psychiatric) Services would do an AIMS. The DON was asked if Resident #13 had an AIMS score in his chart. The DON stated No. The DON was asked if he (Resident #13) should have. The DON stated, Yes. Review of a physician's orders [REDACTED]. Review of Medication Administration Record [REDACTED]. Interview with DON on 6/4/15 at 5:03 PM in room [ROOM NUMBER]/breakroom, the DON was asked if the [MEDICATION NAME] was documented as given on 4/30/15. The DON stated, I would say it was not. Interview with LPN #2 on 6/4/15 5:07 PM in room [ROOM NUMBER]/breakroom, LPN #2 was asked if the [MEDICATION NAME] was documented as given on 4/30/15. LPN #2 stated, No, it's not. 6. The facility's Change in a Resident's Condition or Status policy documented, .Our facility shall notify the resident, his or her Attending Physician, and representative (sponsor) of changes in the resident's medical/mental condition and/or status.The nurse supervisor/charge nurse will record in the resident's medical record information relative to changes in the resident's medical/mental condition or status. The facility's Charting and Documentation policy documented, .Pertinent clinical observations, medications administered, services, etc., are documented in the resident's clinical records. Charting may occur by exception for other areas. Medical record review revealed Resident #38 was admitted to the facility on [DATE], and readmitted on [DATE], with [DIAGNOSES REDACTED]., Hypertension, Transient Cerebral Ischemia, [MEDICAL CONDITIONS], Generalized Muscle Weakness, and Debility. A Minimum Data Set ((MDS) dated [DATE] documented Resident #38 was severely cognitively impaired, required staff supervision/setup help for eating, and was totally dependent on staff for all other activities of daily living (ADLs). Observations on 6/2/15 at 2:08 PM, in Resident #38's room revealed Resident #38 lying in bed in low position with the upper 1/4 siderails up on both sides of the bed. Resident #38 was attempting to raise up from supine position, and had one episode of projectile vomiting with yellowish emesis and chunks of undigested food noted. Resident #38's room mate pressed the call light for staff assistance. LPNs #9 and #10 came to the room to assist. Interview with Resident #38's spouse/responsible party (RP) on 6/1/15 at 3:40 PM, in Resident #38's room, the RP was asked whether the facility promptly notifies her of changes in the resident's condition. The RP stated the facility does not always notify her promptly of changes. Interview with the Director of Nursing (DON) on 6/3/15 at 10:29 AM, in the DON's office, the DON was asked whether she would expect the nurse to document an episode of vomiting in the resident's medical record. The DON stated, Yes. Interview with LPN #9 on 6/3/15 at 10:45 AM, on the 200 hall, LPN #9 was asked if she had documented the episode of vomiting from yesterday for Resident #38. LPN #9 stated, No. We had already changed shifts. LPN #9 was asked if she had notified Resient #38's spouse. LPN #9 stated, No. I haven't seen her. LPN #9 was asked if she would have notified the resident's spouse if it had happened on her shift. LPN #9 stated, Well, probably not. Interview with the DON on 6/3/15 at 10:48 AM, outside DON's office, the DON was asked if the vomiting was something usual for Resident #38. The DON stated, No. Interview with the DON on 6/5/15 at 3:47 PM, in room [ROOM NUMBER]/breakroom, the DON was asked whether she considers projectile vomiting to be a pertinent clinical observation. The DON stated, Yes. The facility was not able to provide any documentation that the episode of vomiting was documented in Resident #38's medical record, or that Resident #38's spouse/responsible party or physician was notified. 7. Review of the facility's Change-over/Recapitulation Process documented, .Nurse reviews the new orders written for the month and checks that each order is on the next month's POS (Physician order [REDACTED]. Medical record review revealed Resident #60 was admitted to the facility on [DATE] with a readmission date of [DATE] with [DIAGNOSES REDACTED]. Review of a physician telephone order dated 2/6/15 documented, Admit to (Named Hospice Company). Review of re-certified physician order [REDACTED]. Interview with LPN #1 on 6/3/15 at 1:43 PM in the Conference room, LPN #1 was asked if the Hospice order should have been on the physician order [REDACTED]. LPN #1 stated, It should have been on it for March, April. 8. Medical record review revealed Resident #81 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. A physician's orders [REDACTED]. Review of re-certified physician order [REDACTED]. Interview with LPN #1 on 6/4/15 at 1:39 PM at the Nurses' station, LPN #1 was asked if the [MEDICAL TREATMENT] order should have been on the physician order [REDACTED]. LPN #1 stated .The [MEDICAL TREATMENT] order is not on the Recert (POS) for May and June (2015). It should be on there and order should read Pt to receive [MEDICAL TREATMENT] at (Named [MEDICAL TREATMENT] Company) on Monday, Thursday and Saturday.

A. Based on policy review, review of incident tracking log reports, review of incident reports, medical record review, observation and interview, it was determined the facility failed to ensure the environment was safe and free of accident hazards by failing to implement new, appropriate and measurable interventions after falls, failing to document neurological checks after falls, failing to complete post fall assessment/investigations and failing to notify physician of falls for 4 of 4 (Residents #11, #1, #7 and #103) residents of the 4 residents having falls on the stage 2 review. The failure of the facility to assess, investigate, implement new, appropriate, and measurable interventions to prevent falls resulted in a situation in which the provider's noncompliance has caused or is likely to cause serious injury, harm, impairment, or death to Residents #1, 7, 11 and 103 who sustained a fall or multiple falls, which placed them in immediate jeopardy. In the conference room on 3/12/14 at 3:25 PM, the Administrator and the Director of Nursing (DON) were informed of the immediate jeopardy (IJ). The IJ is ongoing. The findings included: 1. Review of facility Falls-Clinical Protocol documented, "1. As part of an initial and ongoing resident assessment, the staff will help identify individuals with a history of falls and risk factors for subsequent falling. This will be accomplished by the following task: a. Admission Evaluation Data Form, which includes the falls risk evaluation. The form is completed upon admission, quarterly, and with significant change in status... 1. Based on the assessment an initial plan of care (IPOC) will be developed and implemented to address identified risk. This will be revised as necessary. 2. The Minimum Data Set (MDS) and subsequent CAAs (care area assessments) will be utilized to develop the comprehensive plan of care to minimize falls and injuries from falls... 4. Interventions should be developed and implemented per the assessed needs... 1. For an individual who has fallen, staff should attempt to define possible causes within 24 hours of the fall. a. Causes refer to factors that are associated with or that directly result in a fall... c. Once a fall occurs it is important to gather as much information as possible... i. Observe for evident trauma, ii. Observe to determine what the resident was attempting to do if possible, iii. Observe for environmental hazards which may have contributed, iv. If the resident is able, what does he/she state happened. v. Staff present and responders, what did they see/hear... e. Residents who have fallen and have been witnessed to hit their head, suspected to have hit their head, or the fall was un-witnessed and the resident has cognitive impairments or not a reliable historian should have neurochecks per MD (Medical Doctor) orders or protocol. f. The Physician and Responsible party should be notified as soon as the resident is stabilized. g. Document findings in the resident's medical record per standard protocol. h. An accident / incident (A/I) report will be completed and forwarded to the DON as part of the facility's Internal Quality Assessment and Assurance Program... 1. Post fall analysis will review... a. The A/I report. b. The nurses notes, c. Review for med changes, d. Review previous lab findings, e. Review for other acute clinical changes. f. review staff statements. g. Observe the resident's room or area of fall. 2. Update the plan of care with the new or revised interventions..." 2. Medical record review for Resident #11 documented an admission date of [DATE] with [DIAGNOSES REDACTED]. The quarterly minimum data set ((MDS) dated [DATE] and the MDS dated [DATE] documented, Resident #11 was assessed as severely impaired cognitive skills and never or rarely made decisions regarding tasks of daily life. The Fall Risk Evaluation dated 12/3/13 documented a score of 16 which indicates at risk for falls. The fall risk evaluation documented, "...A resident who scores a 10 or higher is at risk... If a resident scored a 10 or above, interventions should be initiated." The care plan dated 1/31/14 documented the following fall interventions: a. "1/31/14 - assist with elimination needs prn (as needed), diagnostics / medications / treatments as ordered, encourage to wear non-skid shoes / socks as much as resident will comply, fluids (unless contraindicated) / call light and frequently used items within reach, maintain safe environment, use of anti roll back device to w/c (wheelchair), observe for acute process-notify MD (medical doctor) PRN, observe for unsteady balance/gait and assist PRN, pull tab alarm to chair (12/9/13) and in bed (1/10/14), review meds (medications) / txs (treatments) for risk factors. Therapy/Restorative screens/txs as ordered." The care plan documented "Reviewed 3/11/14" with the following approach/start date: b. "3/2/14 send to ER (emergency room ) for eval (evaluation) / treatment." Review of the incident reports for Resident #11 documented the following falls: a. 11/3/13 - "Res (resident) combative, kicking and punching air attempting to hit aide and nurse...aide remains to monitor Res; Nurse hears loud noise; res laying on floor on back side c (with symbol) feet in air...; Res assisted to wheelchair; pressure pad alarm on and functioning; res grabbed head and shook head; Tylenol 650 mg (milligram) given... Action Taken- Pain management..." There was no post fall investigation provided by the facility. There was no documentation of a new intervention. b. 12/9/13 - "...Resident got out of bed and walked to bathroom w/o (without) calling for assistance. Found resident in her bathroom floor; had slipped in urine. No injuries noted at this time... Action Taken- Chair alarm..." This was not a new intervention. There was no documentation the physician was notified of this fall. There was no documentation of neuro checks or a post fall investigation being done per the fall policy. There was no new intervention implemented. c. 1/10/14 - "...Resident was observed to be lying in residents room on back. 0 (No symbol) c/o (complaint of) pain. 0 (No symbol) agitation... Action Taken - Chair/bed alarm." This chair/bed alarm was not a new intervention. There was no post fall investigation or neuro checks documented as being done. There was no new intervention implemented. d. 1/26/14 - "...CNA (Certified Nursing Assistant) observed resident in dining room laying on her back c (with symbol) a cut on the R (right) side of her head from the fall - Action Taken-send to ER..." There was no new intervention implemented, no post fall investigation or neuro checks documented as being done. The resident sustained [REDACTED]. e. 3/2/14 (late entry for fall that occurred on 2/26/14) - "EMT (emergency medical technician) Drivers observed that resident was on the floor and had rolled over onto her front. Laceration above the R (right) eye- noted- actively bleeding- Resident was going to ER due to lethargy and bradycardia before she fell out of bed-Action Taken- send to ER..." There was no new intervention implemented, no post fall investigation or neuro checks documented as being done. The resident sustained [REDACTED]. Review of nurses' notes documented the following: a. 10/10/13 - "...Resident (up arrow) out of WC (wheelchair) in closet. Pressure pad alarm constantly going off..." b. 1/26/14 - "...has bruised Right eye and cut with 4 stitches and bandaged over right eye from fall on 1/26/14 @ (at) 11:30 AM..." c. 2/26/14 - "...res has been sent to ER was observed to be on the floor and re-opened laceration from a previous fall. Bleeding noted..." During an interview in the conference room on 3/11/14 at 4:30 PM, the Director of Nursing (DON) brought the incident reports in and was asked about the fall policy. The DON stated, "We don't do fall investigations on witnessed falls." During an interview in the conference room on 3/12/14 at 3:29 PM, the Administrator was asked about fall investigations. The Administrator stated, "...we don't have documentation for post fall investigations on witnessed falls we talk about it with nurses and ask questions of witnesses." During an interview in the conference room on 3/12/14 at 3:29 PM, the Regional Director of Operations was asked do you put new interventions in place after falls? The Regional Director of Operations stated, "That is one of the places that was falling through the cracks..." Resident #11 sustained five falls two of which were head injuries requiring sutures. The facility failed to complete post fall investigations to determine the root cause, failed to document neuro checks per fall policy and failed to implement new, appropriate and measurable interventions addressing falls resulting in multiple falls with 2 head injuries and placed Resident #11 in immediate jeopardy. 3. Medical record review for Resident #1 documented an admission date of [DATE] and a readmission date of [DATE] with [DIAGNOSES REDACTED]. Review of the quarterly MDS dated [DATE] documented a BIMS score of 5, indicating the resident was cognitively impaired. Section J documented Resident #1 had one fall with no injury since admission. The Fall Risk Evaluations dated 11/20/13 documented a score of 20 and 2/11/14 documented a score of 22 indicating the resident assessed at risk for falls. The care plan documented the following fall interventions: a. "4/3/13 - low bed when not providing care w/mat (with mat) at bedside..." b. "5/10/13 - remind/encourage to use call light for assistance, keep in easy reach and answer promptly..." c. "5/11/13 - SSD (social service director) to visit for psychosocial needs, Staff to assist up in chair as she prefers..." d. "7/13/13 - call RP (responsible party) to allow (named Resident #1) to speak or to leave message...." e. "1/30/14 - Encourage to wait for assist..." f. "1/31/14 - monitor 7:25 pm wants/needs..." g. "2/8/14 - Redirect, give pictures upon request..." h. "2/11/14 - monitor behavior..." i. "2/13/14 - redirect & (and) check alarm q (every) shift..." j. "2/21/14 - assist with elimination needs, Assistive devices as ordered, diagnostics / medications / treatments as ordered, encourage to wear non-skid shoes / socks as much as resident will comply, fluids (unless contraindicated) /call light and frequently used items within reach, maintain safe environment, observe for acute process-notify MD PRN, observe for unsteady balance and assist PRN, Provide verbal reminders (as appropriate) not to attempt independent transfers, Review meds/txs for risk factors, Therapy/Restorative screens/txs as ordered..." k. "2/22/14 - redirect when repetitively requesting to use phone, even after she has used phone..." These are not appropriate fall interventions for Resident #1 who is cognitively impaired. Review of the Incident Tracking Log for Resident #1 documented the following falls and interventions: a. "11/20/13... fall with no injury... intervention-bed alarm..." b. " 1/13/14... fall with no injury... intervention-encourage to wait for assistance... MD not notified..." This intervention was not appropriate for a resident with a BIMS score of 5. c. "1/31/14... fall with no injury... intervention - monitor prn wants and needs... MD not notified..." This was not a new or measurable intervention. The facility was unable to provide incident reports for these falls. There was no documentation of post falls investigations or neuro checks for these falls. Review of Incident Reports for Resident #1 documented the following falls: a. 2/8/14 - "resident tried to get up and she slid out of bed onto floor... Action Taken-redirect..." Resident #1 has a BIMS score of 5. This was not an appropriate or measurable intervention. There was no post fall investigations or neuro checks documented. b. 2/11/14 - "Resident was sitting on side of the bed... and resident slid off bed... There is a small bruise to the Left knee." There was no new intervention implemented, there was no post fall investigation or neuro checks done. The facility failed to notify the physician of this fall. c. 2/13/14 - "...Resident was out of bed... Alarm was in place but did not sound." There was no new intervention implemented, the facility failed to notify the physician of the this fall, there was no post fall investigation or neuro checks documented. The facility did not provide documentation of follow up for the non sounding alarm. d. 2/22/14 - "...resident had slid from be (bed) to the floor... Action Taken- redirect resident..." This was not a new, appropriate or measurable intervention for this resident. There was no post fall investigation or neuro checks documented for this fall. Observations in Resident #1's room on 3/11/14 at 12:12 PM and on 3/13/14 at 2:00 PM, revealed Resident #1 in bed, but the bed was not in the low position. During an interview in the conference room on 3/11/14 at 4:30 PM, the Director of Nursing (DON) brought the incident reports in and was asked about the facility's fall policy. The DON stated, "We don't do fall investigations on witnessed falls." During an interview in the MDS Nurse's office on 3/13/14 at 1:00 PM, the MDS Nurse was asked if each fall gets a new intervention. The MDS Nurse stated, "Supposed to." The MDS Nurse was asked does the care plan have new interventions for each fall? The MDS Nurse stated, "There should be." The MDS Nurse was asked, does the care plan have new and appropriate interventions for Resident #1's falls. The MDS Nurse stated, "No." The MDS Nurse was asked, is someone with a BIMS of 5 alert and oriented. The MDS Nurse stated, "This lady (Resident #1), no, she's very childlike." The MDS Nurse was asked, who puts the interventions on the care plan. The MDS Nurse stated, "The nurses or the DON." The MDS Nurse was asked, who has the overall responsibility of what interventions are put on the care plan. The MDS Nurse stated, "Falls is the DON's baby... we review them (care plan) in our morning meeting." The MDS Nurse was asked, who attends this meeting? The MDS Nurse stated, "All department heads at first then we break into groups." The MDS Nurse was asked, were these interventions discussed in the morning meeting? The MDS Nurse stated, "Yes, most of them." The MDS Nurse was asked, how do you remember what all the interventions are that are already in place? The MDS Nurse stated, "Suppose to bring the chart." The MDS Nurse was asked, do you always bring the chart? The MDS Nurse stated, "No, it's proper procedure... to bring the chart... we just try to remember... what's usually done is that they take the incident report and compare it to the computer." The MDS Nurse was asked, is it always done using proper procedure? The MDS Nurse stated, "I'd rather not say." Resident #1 sustained 7 falls. The facility failed to follow their fall policy to complete post fall investigations; failed to determine the root cause of the fall; failed to implement new, appropriate and measurable interventions; and failed to document neuro checks which placed Resident #1 in immediate jeopardy. 4. Medical record review for Resident #7 documented an admission date of [DATE], and a readmission date of [DATE], with [DIAGNOSES REDACTED]. The quarterly MDS dated [DATE] for section C documented a BIMS of 14 and section, indicating the resident is cognitively intact and section J documented no falls since the prior assessment (12/10/13). Review of fall risk evaluations dated 12/10/13 and 3/4/14 documented resident is at risk for falls. The fall risk evaluation documented a total score of 11 for 12/10/13 and a total score of 13 on 3/4/14. The fall risk evaluation documented, "...A resident who scores a 10 or higher is at risk... If a resident scored a 10 or above, interventions should be initiated. Document interventions below and on the resident's care plan... Review of Resident #7's care plan documented, "...Problem Start Date: 01/21/2014... Falls... Risk for Injury: falls related to weakness, medications, hx (history of) falls, ambulation / elimination status, vision, gait / balance... Edited: 01/21/2014... Goal... Will not experience injury from falls... Approach... Assist with ambulation using a walker... assist with elimination needs prn (as needed)... Assistive devices as ordered / assist with w/c (wheelchair) mobility prn... diagnostics/medications/treatments as ordered... encourage to wear non-skid shoes/socks as much as resident will comply... fluids (unless contraindicated) /c all light and frequently used items within reach... low bed when not providing care... maintain safe environment... observe for acute process - notify MD (medical doctor) PRN... observe for unsteady balance/gait and assist PRN... Review meds/txs for risk factors... Therapy/Restorative screens/ txs as ordered... verbal reminders (as appropriate) not to attempt independent transfers when dizzy or weak..." The care plan had not been revised after 1/21/14. The incident report dated 3/4/14 documented, "...Res (resident) was trying to find her shoes and looking under bed and slid down and was sitting on her bottom... Mental Status confused... Injury Type... No apparent Injury... Action Taken... Assess..." There was no documentation of an intervention to prevent future falls, there was no post fall investigation or neuro checks documented. During an interview in the secured unit's office on 3/12/14 at 11:00 AM, Nurse #6 was asked what interventions were put into place after Resident #7's fall on 3/4/14. Nurse #6 stated, "I'd have to check." The nurse failed to provide any other information concerning interventions. During an interview at the unit 1 nurses' station on 3/13/14 at 10:00 AM, Resident #7's physician was asked if he was aware of the resident's fall on 3/4/14. The MD stated, "Yes." The MD was asked what he expects the facility to do if the resident had a fall. The MD stated, "Call or fax me... if serious injury we would send her to the hospital for evaluation." The MD was asked what he would expect the facility to do as far as prevention. The MD stated, "Well... I would expect them to monitor more closely..." The facility failed to implement an appropriate intervention after the resident fell on [DATE]. There was no post fall investigation or neuro checks documentation placed Resident #7 in immediate jeopardy. 5. Medical record review for Resident #103 documented an admission date of [DATE] with [DIAGNOSES REDACTED]. The 5-day MDS assessment dated [DATE] and the 14-day MDS dated [DATE] documented Resident #103 with a BIMS score of 3 indicating significant impaired cognition. The Admission Fall Risk dated 2/14/14 documented the resident's fall risk score of 16 indicating the resident at risk for falls and "proceed to IPOC (interim plan of care)." The nurses note documented on the admission evaluation data assessment dated [DATE] documented, "Resident has dementia and occasionally tries to get out bed. Bed alarm c (with) pull tab is in place. Floor mat to R (right) side of bed is in place..." The interim plan of care at risk for falls and the nursing admission assessment interim care plan dated 2/14/14 did not document the interventions bed alarm with pull tab or floor mat to right side of bed. The CNA care plan was reviewed and found to be blank. During an interview in the conference room on 3/12/14 at 4:44 PM, the Regional Nurse Consultant verified the care plan had not been completed. An incident report dated 3/3/14 documented an observed fall as "resident was attempting to walk from w/c (wheelchair) to sink when she fell to floor... 0 (no) injury was noted... Action taken- Resident Education and Other-Alarm." The facility was unable to provide nurse notes for 3/3/14. The intervention of resident education was not appropriate due to Resident #103's impaired cognition and the intervention of alarm was already in use for this resident. There was no documentation the physician was notified of this fall. There was no post fall investigation completed as per the facility's fall policy. A nurses note dated 3/4/14 documented, "Monitoring for getting OOB (out of bed) s (without) assist- ...Alarm attached, Resident will detach from alarm herself..." indicating this intervention is not appropriate for this at risk resident. An incident report dated 3/5/14 documented another fall, as an unobserved fall, "...she (Resident #103) had removed her pull tab alarm from clothing, she slid from bed and was found sitting upright @ (at) foot of bed- o (No) injuries... Action taken... full bed pad alarm to bed." A nurses note dated 3/5/14 documented, "...Resident detached alarm went to floor... Full bed pad alarm put in place to alert staff of Resident's movement." During an interview in the conference room on 3/11/14 at 4:00 PM, the DON was asked what was expected of staff if a resident falls. The DON stated, "They (nurses) assess resident, document, notify physician, notify family, put in a new intervention, complete incident report, send new intervention on to the care plan team via incident report for care plan. I do expect the care plan to be updated after falls." During an interview in the conference room on 3/11/14 at 4:30 PM, the DON was asked for an incident report, nurse note and fall investigation report for the fall Resident #103 had on 3/3/14. The DON brought in the incident report dated 3/3/14 for a witnessed fall that occurred on 3/3/14 and stated, "We don't do fall investigations on witnessed falls." The facility was unable to provide nurses notes dated 3/3/14. The facility was unable to provide a post fall investigation for Resident #103's falls on 3/3/14 and 3/5/14. During an interview in the conference room on 3/12/14 at 8:10 AM, the MDS nurse was asked about completing and updating the care plan with fall interventions. The MDS coordinator stated, "The DON, nurses and I update the care plans. If a resident falls the nurses are to update the care plan. If they don't get it done then the completed incident report is sent to the DON and she will update the care plan." During an interview in the conference room on 3/12/14 at 9:30 AM, the DON was asked if fall interventions implemented on admission by the nurses would be expected to be on the interim care plan. The DON stated, "Yes." The DON was asked if a new intervention should be implemented after a fall. The DON stated, "Yes." The DON was asked if care plans should be revised to include new fall interventions. The DON stated "Yes." The DON verified there were no nurses notes dated 3/3/14 or new interventions put in place for the fall on 3/3/14 for Resident #103. The DON verified there were no post fall investigations available per the facility policy. During an interview at nurses' station 1 on 3/12/14 at 10:55 AM, Nurse #2 was asked what process do the nurses follow if a resident falls. Nurse #2 stated, "If a resident falls, we assess for pain... injury, send them out if necessary... we notify the doctor, family, we document this in the notes, we complete an incident report, we implement a new intervention and document that on the care plan. I follow-up up after falls for 3 days afterwards and document it in the chart. We used to have a special form for that, but no longer." During an interview in the conference room on 3/12/14 at 3:29 PM, the Regional Director of Operations when asked do you put new interventions in place after falls. The Regional Director of Operations stated, "That is one of the places that was falling through the cracks..." During an interview in the conference room on 3/12/14 at 4:30 PM, CNA #3 was asked how she knows a resident is at risk for falls. CNA #3 stated, "I know my residents... the nurses tell us also." CNA #3 was asked how she knows what fall precautions / interventions are used. CNA #3 stated, "They are on our care plan, the cna care plan. The nurses will tell us during shift change meeting, but also on our care plans." During an interview in the conference room on 3/12/14 at 4:40 PM, CNA #2 was asked what fall precautions were used for Resident #103. CNA #2 stated, "Bed and chair alarms." CNA #2 was asked if they were effective. CNA #2 stated, "Yes, they let us know when she is trying to get up. Yes, she tries to get up every day." During a telephone interview in the conference room on 3/13/14 at 1:30 PM, with Resident #103's physician's office nurse (physician was unavailable), the office nurse was asked if the facility had notified the physician of Resident #103's fall on 3/3/14 and 3/5/14. The physician's office nurse stated, "I don't see anything in the chart, the facility usually will fax or call me... but I don't see anything about falls in her chart. I am the one who takes care of his nursing home residents here in the office." During an interview in the conference room on 3/13/14 at 4:30 PM, the DON confirmed she had been the Assistant Director of Nursing of the facility from 2012 until 6 months ago when she became the Director of Nursing. The current DON was asked if she had read the facility Falls - Clinical Protocol policy. The DON stated, "Right." The DON was asked if falls investigations were being done. The DON stated, "We have no form for the post fall investigation. I am just going to do a summary." The DON would not give specific answers to the questions asked. The facility failed to complete post fall investigations per the Falls - Clinical Protocol; failed to implement an appropriate intervention resulted in a repeated fall for Resident #103 who was assessed at risk for falls and had a history of [REDACTED]. This placed Resident #103 in immediate jeopardy. During a telephone interview in the conference room on 3/13/14 at 9:30 AM, the medical director was asked if the facility had made him aware they had identified problems with resident falls. The medical director stated, "No, but we do discuss falls in the meetings, but they haven't gotten in touch with me about that." The medical director was asked what he expected the facility to do to protect residents from falls. The medical director stated, "They should monitor and assist residents more, have more contact between the cnas and the residents." The medical director was asked if he felt there was enough staff to provide care needed by the residents. The medical director stated, "I don't know the numbers between resident to staff, don't know about that." The medical director was asked if when his makes rounds in the facility if he ever observed resident's he felt were being neglected due to staffing. The medical director stated, "No." The medical director was asked if the facility had talked with him concerning Resident #11 having multiple falls with 2 resulting in head injuries. The medical director stated, "She was in the hospital recently after a fall, she had had some agitation... I found her not to be as alert so I changed some of her psych (antipsychotic) medications. She is demented, frail, high risk for falls..." The medical director was asked if the facility had talked with him about Resident #1 having multiple falls. The medical director stated, "Not heard about her falls. Didn't realize she had a lot of falls. They told me she rolled out of bed... she is suppose to have floor mats not sure if she has them now..." B. Based on policy review, observation and interview, it was determined the facility failed to ensure the environment was free of accident hazards related to unsecured chemicals in 1 of 3 (500 hall medication cart) medication storage areas. The findings included: Review of the facility's medication storage policy documented, "...The facility shall store all drugs and biological's in a safe, secure, and orderly manner..." Observations on the 500 hall on 3/11/14 at 4:25 PM, revealed a container of disinfectant cleanser wipes on top of the medication cart. The medication cart was unattended and out of the nurse's view. During an interview in the Director of Nursing's (DON) office on 3/13/14 at 8:25 AM, the DON was asked where should disinfectant wipes be stored. The DON stated, "In the cart, not on top of the cart."

Based on policy review, review of incident reports, review of the facility incident tracking log, medical record review, observation and interview, it was determined the facility failed to be administered in a manner to ensure the environment was safe and free of accident hazards, failed to ensure each resident received complete and accurate assessments and failed to implement appropriate and measurable interventions to prevent potential injuries for 4 of 4 (Residents #11, 7, 1 and 103) residents with a fall or multiple falls placed these residents in Immediate Jeopardy, a situation in which the provider's noncompliance has caused, or is likely to cause serious injury, harm, impairment or death. The Administrator and Director of Nursing were informed of the Immediate Jeopardy in the conference room, on March 12, 2014 at 3:25 PM. The Immediate Jeopardy was effective 1/26/14. The facility provided an acceptable Allegation of Compliance on April 1, 2013, and a revisit on April 2, 2014, revealed the corrective actions implemented on March 21, 2014, removed the Immediate Jeopardy. Noncompliance for F-490 continues at a "E" level citation. The findings included: The Administrator failed to ensure the environment was safe and free of accident hazards; the Administrator failed to ensure residents received complete and accurate assessments and the Administrator failed to ensure staff implemented appropriate and measurable interventions to prevent serious injuries from falls for Residents #1, 7, 11 and 103 who had a fall or multiple falls. The failure of the Administrator to ensure staff assessed residents for fall risks; implement appropriate, effective, and measurable interventions to prevent falls in residents assessed at risk for falls resulted in Immediate Jeopardy for Residents #1, 7, 11 and 103 who had falls. During an interview in the conference room on 3/12/14 at 8:10 AM, the minimum data set (MDS) nurse was asked about completing and updating the care plan with fall interventions. The MDS coordinator stated, "The DON (Director of Nursing), nurses and I update the care plans. If a resident falls the nurses are to update the care plan. If they don't get it done then the completed incident report is sent to the DON and she will update the care plan." During an interview in the conference room on 3/12/14 at 9:30 AM, the DON was asked if fall interventions implemented on admission by the nurses would be expected to be on the interim care plan. The DON stated, "Yes." The DON was asked if a new intervention should be implemented after a fall. The DON stated, "Yes." The DON was asked if care plans should be revised to include new fall interventions. The DON stated "Yes." During an interview in the conference room on 3/12/14 at 3:29 PM, the Regional Director of Operations when asked do you put new interventions in place after falls. The Regional Director of Operations stated, "That is one of the places that was falling through the cracks, we had identified it was a problem..." During an interview in the conference room on 3/13/14 at 3:10 PM, the Administrator was asked what was involved in the morning meetings. The Administrator stated, "The DON completes a morning sheet, don't know if there is an afternoon sheet... We have a morning meeting every morning where we go over the 24 hour report, we identify issues, we evaluate interventions, we go through the check list... We identified a process failure with falls (identified 3/4/14). We started a falls log and started interventions logs were not being maintained. I don't have all the specifics..." The Administrator was asked if he had read the facility's Falls-Clinical Protocol and stated, "No." During an interview in the conference room on 3/13/14 at 4:30 PM, the DON confirmed she had been the Assistant Director of Nursing of the facility from 2012 until 6 months ago when she became the Director of Nursing. The current DON was asked if she had read the facility Falls - Clinical Protocol policy. The DON stated, "Right." The DON was asked if falls investigations were being done. The DON stated, "We have no form for the post fall investigation. I am just going to do a summary." The DON would not give specific answers to the questions asked. Refer to F323. Validation of the Credible Allegation of Compliance was accomplished on-site on April 2, 2014, through record review, review of facility documents, observation, and interviews with nursing, administrative and corporate staff. The facility provided evidence the Administrator and DON were inserviced by the corporate Director of Operations regarding systems and policies the facility utilized for falls management, root cause analysis of falls, clinical meetings and Quality Assessment and Assurance (QA&A) meetings for review of falls and staff implementation of the falls management system. Evidence was provided of Administrator/DON review of fall logs put in place to document resident's name, date of fall, date of physician notification, date responsible party notified, date fall risk assessment updated, new intervention implemented, care plan updated with new intervention, date investigation completed. Review of auditing logs revealed the facility was utilizing, and monitoring the logs timely. Review of facility documents revealed the Administrator, DON and corporate staff was involved in daily and weekly review of facility operations and implementation of corrective measures to prevent falls. Tour of the resident ' s rooms with falls included in the Immediate Jeopardy and a list of residents provided by the facility with falls since exit date were observed to ensure the environment was free from accident hazards and the interventions listed on the care plans had been implemented. Interviews conducted with the Administrator, DON, Corporate Consultant, Corporate Quality Assurance (QA) Nurse, and the CEO/Owner, confirmed the facility had conducted QA&A meetings which included discussion and review of the falls management system. Interviews confirmed that the Medical Director had notified the two other physicians who were the attending physician of patients in the facility, regarding falls, the plans of action to manage falls, and to develop a plan of care to prevent falls. Interviews with the Corporate QA Nurse revealed Corporate Staff would continue monitoring the facility. The facility will continue monitoring falls by daily stand up meetings, weekly audits; weekly meetings with Corporate Staff and QA will be continuous. The facility will remain out of compliance at a Scope and Severity level "E, a pattern of deficient practice that constitutes no actual harm with potential for more that minimal harm that is not immediate jeopardy.

Based on policy review, review of incident reports, review of the facility incident tracking log, medical record review, observation and interview, it was determined the facility failed to be administered in a manner to ensure the environment was safe and free of accident hazards, failed to ensure each resident received complete and accurate assessments and failed to implement appropriate and measurable interventions to prevent potential injuries for 4 of 4 (Residents #11, 7, 1 and 103) residents with a fall or multiple falls placed these residents in Immediate Jeopardy, a situation in which the provider's noncompliance has caused, or is likely to cause serious injury, harm, impairment or death. The Administrator and Director of Nursing were informed of the Immediate Jeopardy in the conference room, on March 12, 2014 at 3:25 PM. The Immediate Jeopardy is ongoing. The findings included: The Administrator failed to ensure the environment was safe and free of accident hazards; the Administrator failed to ensure residents received complete and accurate assessments and the Administrator failed to ensure staff implemented appropriate and measurable interventions to prevent serious injuries from falls for Residents #1, 7, 11 and 103 who had a fall or multiple falls. The failure of the Administrator to ensure staff assessed residents for fall risks; implement appropriate, effective, and measurable interventions to prevent falls in residents assessed at risk for falls resulted in Immediate Jeopardy for Residents #1, 7, 11 and 103 who had falls. During an interview in the conference room on 3/12/14 at 8:10 AM, the minimum data set (MDS) nurse was asked about completing and updating the care plan with fall interventions. The MDS coordinator stated, "The DON (Director of Nursing), nurses and I update the care plans. If a resident falls the nurses are to update the care plan. If they don't get it done then the completed incident report is sent to the DON and she will update the care plan." During an interview in the conference room on 3/12/14 at 9:30 AM, the DON was asked if fall interventions implemented on admission by the nurses would be expected to be on the interim care plan. The DON stated, "Yes." The DON was asked if a new intervention should be implemented after a fall. The DON stated, "Yes." The DON was asked if care plans should be revised to include new fall interventions. The DON stated "Yes." During an interview in the conference room on 3/12/14 at 3:29 PM, the Regional Director of Operations when asked do you put new interventions in place after falls. The Regional Director of Operations stated, "That is one of the places that was falling through the cracks, we had identified it was a problem..." During an interview in the conference room on 3/13/14 at 3:10 PM, the Administrator was asked what was involved in the morning meetings. The Administrator stated, "The DON completes a morning sheet, don't know if there is an afternoon sheet... We have a morning meeting every morning where we go over the 24 hour report, we identify issues, we evaluate interventions, we go through the check list... We identified a process failure with falls (identified 3/4/14). We started a falls log and started interventions logs were not being maintained. I don't have all the specifics..." The Administrator was asked if he had read the facility's Falls-Clinical Protocol and stated, "No." During an interview in the conference room on 3/13/14 at 4:30 PM, the DON confirmed she had been the Assistant Director of Nursing of the facility from 2012 until 6 months ago when she became the Director of Nursing. The current DON was asked if she had read the facility Falls - Clinical Protocol policy. The DON stated, "Right." The DON was asked if falls investigations were being done. The DON stated, "We have no form for the post fall investigation. I am just going to do a summary." The DON would not give specific answers to the questions asked. Refer to F323.

Based on policy review, medical record review, observation and interview, it was determined the facility failed to ensure appropriate nutritional interventions were put in place to maintain acceptable nutritional status and prevent severe weight loss for 1 of 8 (Resident #5) sampled residents with weight loss and the facility failed to provide necessary assistance to eat and drink in a timely manner for 1 of 15 (Resident #7) sampled residents. The failure to provide interventions for severe weight loss resulted in actual harm to Resident #5. The findings included: 1. Review of the facility's "Nutrition (Impaired) /Unplanned Weight Loss - Clinical Protocol" documented "Assessment and Recognition ...4. The staff will report to the physician significant weight gains or losses or any abrupt or persistent decline from baseline appetite or food intake... Treatment/Management 1. The staff and physician will identify pertinent interventions based on identified causes... Monitoring 1. The physician and staff will monitor the nutritional status... of individuals with impaired nutritional status... 2. The physician will help staff adjust nutritional interventions... Medical record review for Resident #5 documented an admission date of [DATE] with [DIAGNOSES REDACTED]. Review of the physician orders [REDACTED]. Review of the "Resident Vitals History" form documented Resident #5's weight for the week of 7/1/11 147 pounds, for the week of 8/1/11 135.4 pounds and for the week of 9/1/11 133.6 pounds. There was no further weights obtained until the surveyor asked for Resident #5 to be weighed during this survey. A weight of 123 pounds was obtained on 9/21/11. Review of "MINIMUM DATA SET (MDS)" section V0200. CAAs (Care Area Assessment) and Care Planning" completed on 7/25/11 documents a "SIGNIFICANT (symbol for change) ...@ (at) risk for (symbol for decreased) appetite, wt. (weight) loss difficulty swallowing..." Review of the "FOOD INTAKE RECORD" for July 2011 documented, Resident #5 had consumed 60 percent (%) of his supper meal on 2 days and 40% or less of his supper meals for 17 meals with no documentation of meal consumption for 3 supper meals. There was no documentation of an alternative offered. Review of the "FOOD INTAKE RECORD" for August 2011 revealed 28 days of 31 days, for breakfast, lunch and supper, 50% or less of his meals consumed. There were 11 of 31 days documented 0% consumption of his supper meals. There was no documentation of an alternative offered. Review of the September 2011 "FOOD INTAKE RECORD" documented 60% or less consumed for each meal for 20 days. Supper consumption for 20 days was 30% or less. There was no documentation an alternative was offered. Review of the "DIETARY PROGRESS NOTES" dated 8/23/11 documented, "...Resident wt. 135.4 on 8/1/11... Will cont. (continue) c (with) current plan of care & (and) resident will be adeq. (adequate) nourished from dietary..." Review of the care plan dated 5/13/11 revealed no interventions to address weight loss until 9/5/11. Resident #5 suffered a severe weight loss of 7.8% over a period of 1 month from July 1, 2011 until August 1, 2011 and a 9% weight loss from July 1, 2011 until September 1, 2011. There were no new interventions documented from June 24, 2011 until September 5, 2011. Review of the "MEDICATION ADMINISTRATION RECORD" dated September 2011 documented that Resident #5 did consume supplements when offered on 39 of 46 opportunities. Observations in Resident #5's room on 9/20/11 at 8:05 AM, revealed Resident #5 sitting on the side of the bed eating breakfast. Resident #5 was observed to eat 40% of his meal. Observations in Resident #5's room on 9/20/11 at 12:35 PM, revealed Resident #5 sitting on the side of the bed eating lunch. Resident #5 was observed to eat 25% of his meal. During an interview in the conference room on 9/20/11 at 11:10 AM, the Registered Dietician (RD) was asked when the facility notified her for a consult or referral. The RD stated, "Usually anytime there is a significant monthly weight loss..." The RD was then asked if she would expect the facility to notify her for Resident #5's 7.8% weight loss from July to August 2011. The RD stated, "Yes ma'am..." The RD was asked if she was notified of the significant weight loss. the RD stated, "No ma'am, I'm not seeing it (a referral for Resident #5)... I get a significant weight change list when there is a significant weight decrease for 30 days and 180 days, he (Resident #5) was not on the list..." During an interview in the conference room on 9/20/11 at 11:30 AM, the Director of Nursing (DON) was asked when Resident #5's weight loss was noticed. The DON stated, "...I did not effectively pick up on the weight loss until September (2011)... this is my fault, it fell through the cracks and it was not put on the care plan with any new interventions, it (weight loss) was not noticed until I saw it in September..." The DON was asked if there was any documentation in the nurses notes related to weight loss or Resident #5 not eating. The DON stated "no..." During an interview in the conference room on 9/20/11 at 3:00 PM, the DON stated again "...it (weight loss with new interventions) was not brought over to the care plan..." The DON was asked if the physician had been notified of the weight loss for July and August 2011. The DON replied "no..." The failure to provide interventions for severe weight loss resulted in actual harm to Resident #5. 2. Review of the facility's "Serving of Food" policy documented, "...Nursing staff and Feeding Assistants will feed those residents needing full assistance within ten (10) minutes of the delivery food trays..." Medical record review for Resident #7 documented, an admission date of [DATE] with [DIAGNOSES REDACTED]. Review of the care plan dated 9/19/11 documented, "...staff assist for intake..." Observations in Resident #7's room on 9/20/11 at 12:40 PM, revealed Resident #7's lunch tray on the over bed table untouched. During an interview at nurse's station 1 on 9/20/11 at 12:45 PM, the Assistant Director of Nursing (ADON) was asked what time the residents who require assistance with their meals are fed. The ADON stated, "...between 12:15 PM and 12:30 PM..."