Deficiency Index

Resolve Harmony Center, LLC

Phoenix, Arizona · CCN 035205

30 surveys since 2010, 8 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
173
Surveys
30
Harm or worse
8
Immediate jeopardy
1
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records.

Beyond CMS’s monthly file17/30

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
115
Ownership
For profit - Limited Liability company
Chain
Independent
County
Maricopa
Medicare-certified since
1991

CMS ratings

Overall
1
Health inspection
1
Staffing
2
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 39 for-profit facilities of 100–127 beds in Arizona.

Last survey on record

Jul 30, 2026

102 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.423.45
Registered-nurse hours per resident day0.32—

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD3271.1%E1328.9%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 45 of the 173 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F60011×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F5502×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F5842×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  • F6452×

    PASARR screening for Mental disorders or Intellectual Disabilities

  • F6582×

    Ensure services provided by the nursing facility meet professional standards of quality.

In the surveyor’s words

From the most serious findings on record at Resolve Harmony Center, LLC, in the surveyor’s own words.

  • No harm, potential for more than minimal, patternF645Mar 13, 2026

    Based on the review of the clinical records, staff interviews, and review of facility's policy and procedure, the facility failed to ensure PASARR (pre-admission screening and resident review) were updated appropriately and accurately submitted, when applicable, for six of 8 sampled residents (#17, #24, #26, #30, #40, and #42). The deficient practice could result in residents' medically related social and emotional needs not being met. The census was 50. Findings include: -Regarding Resident #17: Resident #17 was admitted to the facility on [DATE] with diagnoses that included Schizoaffective Disorder Bipolar Type, Congestive Heart Failure, and Type 2 Diabetes Mellitus. […]

  • No harm, potential for more than minimal, patternF689Mar 13, 2026

    Based on the interview, review of the clinical record, and review of facility policy and procedure, the facility failed to ensure one of 21 sampled residents (Resident #37) was free from accidents and hazards, in regards to safe smoking. The deficient practice can lead to the possibility of burns, fires, smoke inhalation, serious injury, death, and potentially cause facility-wide danger. The sample size is 21. The census was 50. Regarding Resident #37:Resident #37 was admitted to the facility on [DATE], with the diagnosis that included encounter for immunization; multiple sclerosis, unspecified; encounter for therapeutic drug level monitoring; schizoaffective disorder, bipolar type; mood disorder due to known physiological condition, unspecified; generalized anxiety disorder; and other… […]

  • No harm, potential for more than minimal, patternF926Mar 13, 2026

    Based on resident and staff interviews, review of the clinical record, facility documentation, and policy, the facility failed to implement its smoking policy for three residents (#12, #26, and #41). The deficient practice could result in inadequate smoking interventions due to the lack of an assessment and put residents at increased risk for smoking-related incidents. The sample size is 21. The census was 50. Findings include: -Regarding Resident #12 Resident #12 was admitted to the facility on [DATE], with diagnoses of type 2 diabetes mellitus, nicotine dependence, chronic obstructive pulmonary disease (COPD), depression, anxiety, and seizures. A safe smoking assessment dated [DATE], indicated that all smoking materials would be kept in a designated area for safety purposes. […]

  • No harm, potential for more than minimal, patternF600Jul 18, 2025

    Based on clinical record review, facility documentation, and staff interviews, the facility failed to protect the rights of residents to be free from abuse by another resident (#777, #222, #444). The deficient practice could result in residents being harmed physically and emotionally. -Regarding Resident to Resident altercation between Resident #1001 and #777: -Resident #1001 was admitted to the facility on [DATE] and discharged on May 22, 2023. Diagnoses included schizoaffective disorder depressive type, dysphagia following cerebral infarction, and human immunodeficiency virus (HIV). The care plan dated April 10, 2023 revealed that the resident was involved in an altercation with another resident. He rammed his chair into the resident's feet. […]

  • No harm, potential for more than minimal, patternF600Jul 3, 2025

    Based on clinical record review, staff and resident interviews, and facility policy, the facility failed to protect the rights of four out of the seven sample residents to be free from abuse by another resident. The deficient practice could result in other residents being abused.Findings Include: - Regarding a resident-to-resident altercation that occurred on June 20, 2025 involving Resident # 35, Resident #13, and Resident #72. -Regarding Resident #35Resident # 35 was re-admitted to the facility on [DATE], with diagnoses of anxiety disorder, urinary tract infection, and heart failure. A quarterly MDS (Minimum Data Set) assessment, dated February 2, 2025, revealed a BIMS (Brief Interview for Mental Status) score of 12, indicating moderately impaired cognition. […]

Read 28 findings in full →The most serious and the most recent: 28 of 173 on record.

Every survey on record

FindingsAt actual harm or above

  • Jul 30, 2026Complaint1 finding
  • Jun 5, 2026Complaint1 finding
  • Apr 27, 2026Complaint1 finding
  • Mar 13, 2026Standard and complaint7 findings
  • Feb 12, 2026Complaint1 finding
  • Nov 19, 2025Complaint1 finding
  • Jul 18, 2025Complaint4 findings
  • Jul 3, 2025Complaint2 findings
Show the 22 earlier surveys
  • May 14, 2025Complaint1 finding
  • Jan 2, 2025Complaint1 finding
  • Dec 13, 2024Standard16 findings
  • Aug 22, 2024Complaint1 finding
  • Feb 17, 2023Standard and complaint9 findings
  • Jun 23, 2022Complaint1 finding
  • Feb 3, 2022Standard and complaint12 findings
  • Jul 9, 2020Infection control1 finding · 1 harm
  • Jan 9, 2020Complaint1 finding
  • Sep 27, 2019Complaint4 findings · 1 harm
  • Sep 19, 2019Standard and complaint7 findings · 1 harm
  • Jul 27, 2018Standard13 findings
  • May 18, 2017Standard1 finding
  • Apr 29, 2016Standard10 findings
  • Jan 26, 2015Standard10 findings
  • Apr 15, 2014Complaint1 finding
  • Apr 4, 2014Complaint2 findings
  • Oct 24, 2013—7 findings
  • Sep 11, 2012—38 findings · 2 harm
  • Dec 20, 2011—1 finding
  • Jul 25, 2011—9 findings
  • Oct 28, 2010—9 findings · 3 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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