Deficiency Index

Desert Haven Care Center

Phoenix, Arizona · CCN 035062

24 surveys since 2010, 9 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
149
Surveys
24
Harm or worse
9
Immediate jeopardy
0
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse9

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file14/24

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
115
Ownership
For profit - Limited Liability company
Chain
Independent
County
Maricopa
Medicare-certified since
1975

CMS ratings

Overall
1
Health inspection
1
Staffing
3
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 39 for-profit facilities of 100–127 beds in Arizona.

Last survey on record

Jun 9, 2026

153 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day5.013.45
Registered-nurse hours per resident day0.44—

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$67,818 across 3 penalties
Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG311.1%H—I—
No harm, potential for more than minimalD1659.3%E725.9%F—
No harm, potential for minimalA—B13.7%C—
CMS’s current file: 27 of the 149 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6004×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F6892×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F5501×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F5581×

    Reasonably accommodate the needs and preferences of each resident.

In the surveyor’s words

From the most serious findings on record at Desert Haven Care Center, in the surveyor’s own words.

  • Actual harm, isolatedF600Mar 2, 2026

    Based on clinical record review, staff interviews, facility documentation, and review of facility policies and procedures, the facility failed to protect the rights of one (#5) of three sampled residents to be free from abuse by another resident (#19). This failure resulted in Resident #5 sustaining facial trauma, including bilateral nasal bone fractures and a laceration to the left ear after being repeatedly struck by Resident #19. The deficient practice could result in further abuse of residents.Findings include:-Resident #5 (alleged victim) was admitted to the facility on [DATE], with diagnoses including dementia with other behavioral disturbance, dementia in other diseases classified elsewhere with agitation, essential (primary) hypertension, major depressive disorder, recurrent severe… […]

  • Actual harm, isolatedF684Dec 17, 2025

    Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure physician orders were followed regarding blood glucose monitoring; and, failed to ensure a healthcare provider was notified of abnormal blood glucose reading for one of 3 sampled resident (#44). The deficient practice led to the resident being admitted to the intensive care unit of a hospital with hyperglycemia and treatment for diabetic ketoacidosis.Findings Include: Resident #44 was admitted on [DATE], and re-admitted on [DATE], with diagnoses of type 1 diabetes mellitus, cerebral infarction, long term use of insulin, unspecified dementia, unspecified psychosis, and other sequelae of cerebral infarction.A care plan dated June 7, 2024, revealed Resident #44 had diabetes… […]

  • Actual harm, isolatedF689Aug 23, 2024

    Based on clinical record review, staff interviews, and facility documentation and policy review, the facility failed to ensure adequate supervision was provided to one resident (#1) to prevent elopement. The deficient practice could result in injury or harm to the resident. Findings include: Resident #1 was admitted to the facility on [DATE] with diagnoses that included post-traumatic stress disorder, aphasia following cerebral infarction, mild neurocognitive disorder due to known physiological condition with behavioral disturbance, anoxic brain damage, vascular dementia, mild, with agitation, dysphagia, epilepsy, intractable without status epilepticus. The minimum data set (MDS) assessment was currently in progress for new admission to facility and had not been completed. […]

  • No harm, potential for more than minimal, patternF842Dec 17, 2025

    Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure the medical record was complete and accurate regarding blood glucose monitoring for one resident (#44). The deficient practice could lead to incomplete and inaccurate medical record.-Findings Include:Resident #44 was admitted on [DATE], and re-admitted on [DATE], with diagnoses of type 1 diabetes mellitus, cerebral infarction, long term use of insulin, unspecified dementia, unspecified psychosis, and other sequelae of cerebral infarction.A quarterly minimum data set (MDS) assessment dated [DATE], revealed Resident #44 had a brief interview for mental status (BIMS) assessment score of 10, indicating moderate cognitive impairment. […]

  • No harm, potential for more than minimal, patternF550Apr 17, 2024

    Based on observations, staff and resident interviews, the facility failed to ensure that residents were were treated with dignity while dining by using disposable cutlery and dishware. The deficient practice could result in residents not able to exercise their right to be treated with respect and dignity. Findings include: During dining observation conducted on Monday, April 15, 2024 at 5:07 p.m., there were seven residents in the dining room eating dinner. The food, drinks and dessert for the seven residents were served in Styrofoam containers, cups, and bowls. The residents were also using plastic ware for utensils. In an interview One of the resident's (#80) stated that Styrofoam is used sometimes, but not all the time. An interview was conducted on April 16, 2024 at 12:35 p.m. […]

Read 26 findings in full →The most serious and the most recent: 26 of 149 on record.

Every survey on record

FindingsAt actual harm or above

  • Jun 9, 2026Complaint1 finding
  • May 1, 2026Complaint1 finding
  • Mar 2, 2026Complaint1 finding · 1 harm
  • Jan 26, 2026Complaint4 findings
  • Dec 17, 2025Complaint2 findings · 1 harm
  • Sep 5, 2025Standard2 findings
  • Nov 6, 2024Complaint1 finding
  • Aug 23, 2024Complaint1 finding · 1 harm
Show the 16 earlier surveys
  • Apr 17, 2024Standard and complaint5 findings
  • Dec 1, 2022Standard and complaint9 findings
  • Feb 4, 2022Complaint7 findings
  • Aug 27, 2021Standard9 findings
  • Jun 9, 2020Infection control1 finding
  • Jan 8, 2020Complaint3 findings
  • Jun 5, 2019Standard9 findings
  • Mar 30, 2018Standard and complaint16 findings
  • Feb 3, 2017Standard and complaint16 findings
  • Jan 7, 2016Standard7 findings · 1 harm
  • Dec 3, 2014Standard and complaint9 findings · 1 harm
  • Aug 14, 2013—6 findings
  • Jun 11, 2012—15 findings · 1 harm
  • Oct 12, 2011—2 findings
  • Apr 29, 2011—18 findings · 2 harm
  • Oct 27, 2010—4 findings · 1 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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