Every finding on record at Rennes Health and Rehab Center-East

Based on staff and resident representative interview and record review, the facility did not ensure a plan of care was revised for 1 resident (R) (R8) of 4 sampled residents. R8's diet was changed and included instructions for comfort foods with supervision. R8's care plan and Kardex (an abbreviated care plan used by nursing staff) were not revised to reflect the changes.Findings include:The facility's Hospice Skilled Nursing Agreement policy, dated 6/15/24, indicates: In accordance with applicable federal and state laws and regulations, the nursing home shall prepare and/or revise the nursing home plan of care to be consistent with the Hospice plan of care for each new Hospice resident in the nursing home and agree to coordinate with Hospice the care and services provided to Hospice residents to maintain the residents' highest physical, mental, and psychosocial well-being. From 3/23/26 to 3/24/26, Surveyor reviewed R8's medical record. R8 was admitted to the facility on [DATE] and had a diagnosis of vascular dementia with agitation. R8's Minimum Data Set (MDS) assessment, dated 2/12/26, contained a staff assessment for cognition that indicated R8 was severely cognitively impaired. R8 had an activated Power of Attorney for Healthcare ((POAHC)-C) and received Hospice services. On 3/23/26 at 12:00 PM, Surveyor interviewed POAHC-C who expressed a concern about snacks for R8 who was on a pureed diet. POAHC-C stated POAHC-C was at the facility and staff had given R8 a [NAME] Krispie treat. POAHC-C stated R8 loves popcorn; however, R8 needs to be supervised while eating it. A progress note, written by Hospice RN (HRN)-D and dated 1/2/26 at 2:54 PM, indicated HRN-D received a phone call from POAHC-C who stated R8 had a harder time swallowing and was coughing on food the last few nights. POAHC-C stated it did not appear R8 was eating too fast. POAHC-C requested R8 have pureed food and regular, thin liquids and indicated it was okay for R8 to have regular texture pleasure food if supervised by staff. HRN-D sent a message to the physician with the above request. The facility was updated as well.A Hospice RN visit note, dated 1/2/26 at 5:44 PM, indicated R8 had been coughing on food the last two nights per POAHC-C. The writer messaged the physician and requested a diet change earlier that day. The diet change was approved for pureed texture foods and regular, thin liquids. Facility may downgrade diet if needed. It is okay for (R8) to eat regular texture foods, however, (R8) must be supervised while doing so. The writer asked the physician's office to fax an order to the facility.Surveyor confirmed the faxed order was received by the facility and was scanned into R8's medical record. Surveyor reviewed R8's care plan and Kardex. R8's care plan indicated R8 was on a pureed diet. The care plan did not indicate it was okay to offer comfort foods with supervision. R8's Kardex indicated R8 was on a general, regular diet. The Kardex did not indicate it was okay to offer comfort foods with supervision. On 3/24/26 at 10:59 AM, Surveyor interviewed Unit Manager (UM)-E who indicated Kardexes are updated manually two times per week. UM-E confirmed R8's Kardex did not indicate R8 was on a pureed diet or that it was okay to offer comfort foods with supervision. UM-E indicated two staff members cannot be in the care plan system at the same time or a care plan might not save. UM-E confirmed the diet change wasn't reflected on R8's care plan or Kardex.On 3/24/26 at 2:13 PM, Surveyor interviewed Certified Nursing Assistant (CNA)-F who documented R8 was given a snack during CNA-F's shift on 3/3/26. CNA-F indicated CNA-F usually works at a sister facility but was helping at the facility that day. CNA-F indicated there are care cards behind the nurses' station that CNA-F refers to for resident care. CNA-F writes down notes for each resident from the care cards and asks staff if CNA-F has questions. CNA-F confirmed CNA-F relies on care cards to be accurate if CNA-F is not familiar with the residents.On 3/24/26 at 2:53 PM, Surveyor interviewed Director of Nursing (DON)-B and Regional Registered Nurse (RRN)-G who indicated if a change in record happens immediately, the change is written on a white board behind the nurses' station. DON-B and RRN-G indicated the change might not be reflected on the Kardex (care card) right away since it is updated manually. DON-B and RRN-G verified R8's diet change happened in January. DON-B and RRN-G confirmed R8's Kardex was not updated with the diet change and to offer comfort foods with supervision and R8's care plan did not indicate to offer comfort foods with supervision.

Based on observation, staff interview, and record review, the facility did not provide pharmaceutical services to ensure the safe administration of drugs and biologicals for 3 residents (R) (R12, R45, and R21) of 14 sampled residents. On 12/10/24, staff administered R12's Spiriva inhaler (an inhaled medication used to treat breathing disorders). Following administration of the inhaler, R12 was not encouraged to rinse and spit per the physician's order. On 12/10/24, R45's Advair Diskus inhaler (an inhaled medication used to treat breathing disorders) was administered late by Licensed Practical Nurse (LPN)-C after being carried in LPN-C's pocket during the administration of other residents' medications. On 12/8/24, R21 was provided Tums (calcium carbonate) (an antacid used to treat heartburn, indigestion, and upset stomach) to self-administer. R21 did not have a physician's order for calcium carbonate. Findings include: The facility's Administering Medications policy, revised 11/6/17, indicates: Medications shall be administered in a safe and timely manner, and as prescribed .3. Medications must be administered in accordance with orders, including any required time frame .9. Medications may not be prepared in advance and must be administered within one hour of their prescribed time .Medications must be administered within current standards of practice .17. Residents may self-administer their own medications only if the Interdisciplinary Care Planning Team (IDT) has determined that they have the decision-making capacity to do so safely . The facility's Medication Pass Times policy, dated 9/25/18, indicates: Unless a certain time is specifically ordered by the prescriber or the medication needs to be administered at a specific time for therapeutic efficacy, the following time ranges will apply for the medication pass times listed below .AM medication should be administered between the hours of 6:00 AM and 10:00 AM. 1. On 12/10/24, Surveyor reviewed R12's medical record. R12 was admitted to the facility on [DATE] and a diagnosis of vascular dementia. R12's Minimum Data Set (MDS) assessment, dated 11/17/24, stated R12's Brief Interview for Mental Status (BIMS) score was 6 out of 15 which indicated R12 had severe cognitive impairment. R12's medical record indicated R12's Power of Attorney for Healthcare (POAHC) was responsible for R12's healthcare decisions. R12's medical record contained a physician's order for Spiriva 18 mcg (micrograms) administer one puff via inhalation once a day and stated, .**Rinse mouth & spit after each use** On 12/10/24 at 8:06 AM, Surveyor observed LPN-C prepare and administer R12's AM medication which included Spiriva. Following the administration of R12's Spiriva inhaler. LPN-C did not instruct R12 to rinse R12's mouth with water and spit out the water. On 12/10/24 at 10:57 AM, Surveyor interviewed LPN-C who verified LPN-C did not instruct R12 to rinse and spit following the administration of Spiriva. LPN-C indicated R12 usually didn't want to rinse. LPN-C was uncertain if education was provided to R12 regarding the need to rinse and spit after the use of Spiriva. (See interview under example 2) 2. On 12/10/24, Surveyor reviewed R45's medical record. R45 was admitted to the facility on [DATE] and had diagnoses including chronic obstructive pulmonary disease (COPD) (a chronic inflammatory lung disease that causes obstructed airflow from the lungs). R45's MDS assessment, dated 11/5/24, stated R45's BIMS score was 6 out of 15 which indicated R45 had severe cognitive impairment. R45's medical record indicated R45's POAHC was responsible for R45's healthcare decisions. R45's medical record contained a physician's order for Advair Diskus 250/50 mcg/dose (micrograms per dose) administer one puff via inhalation twice daily. On 12/10/24 at 8:35 AM, Surveyor observed LPN-C prepare R45's AM medications which included Advair and other oral medications. Surveyor observed LPN-C put R45's Advair inhaler in LPN-C's pocket prior to entering R45's room. Surveyor observed LPN-C enter R45's room and obtain R45's oxygen saturation level which was 89% (a normal reading is 90% or above). Surveyor observed LPN-C assist R45 with applying oxygen via nasal cannula. Surveyor observed LPN-C recheck R45's oxygen saturation level approximately two minutes later which was 96%. LPN-C did not administer R45's Advair inhaler prior to leaving R45's room. Surveyor observed LPN-C continue to pass medication to other residents. On 12/10/24 at 8:41 AM, Surveyor interviewed R45 who indicated nursing staff administers R45's inhaler every morning and stated, .but (gender) ain't been here yet. On 12/10/24 at 9:27 AM, Surveyor observed R45 walking in the hallway toward an activity area off the unit. Surveyor interviewed R45 who indicated R45 had not received Advair yet. On 12/10/24 at 9:48 AM, Surveyor observed LPN-C pass medications to residents in the opposite hall of R45's unit. On 12/10/24 at 10:06 AM, Surveyor interviewed R45 who verified R45 had not received Advair yet. On 12/10/24 at 10:06 AM and 10:26 AM, Surveyor noted LPN-C was still passing medication to other residents. On 12/10/24 at 10:57 AM, Surveyor observed LPN-C remove R45's inhaler from LPN-C's pocket along with an inhaler for another resident. LPN-C verified LPN-C did not administer R45's Advair inhaler with R45's AM medications. LPN-C stated, I'll go down and give it to (R45) now. On 12/10/24 at 11:02 AM, Surveyor observed LPN-C administer R45's Advair Diskus. On 12/10/24 at 2:53 PM, Surveyor interviewed Director of Nursing (DON)-B. Following a discussion of the above observations, DON-B verified LPN-C should have instructed R12 to rinse and spit following administration of R12's inhaler per R12's physician order. DON-B verified LPN-C should have administered R45's Advair Diskus inhaler timely and should not have put the inhaler in LPN-C's pocket due to the potential for LPN-C to accidentally leave the facility with inhaler(s) in LPN-C's pocket. 51044 3. On 12/9/24, Surveyor reviewed R21's medical record. R21 was admitted to the facility on [DATE] and had diagnoses including left hip fracture, COPD, anxiety, heart failure, and shortness of breath. R21's MDS assessment, dated 11/6/24, had a BIMS score of 15 out of 15 which indicated R21 was not cognitively impaired. R21 had a self-administration of medication assessment that indicated R21 could safely and accurately self-administer medication. On 12/9/24 at 9:00 AM, Surveyor observed a medication cup containing 1 Tums (calcium carbonate) tablet on R21's bedside table. Surveyor interviewed R21 who indicated Tums was given to R21 for an upset stomach on 12/8/24. Surveyor reviewed R21's physician orders and noted R21 did not have an order for calcium carbonate. R21's November and December Medication Administration Records (MARs) also did not contain orders for calcium carbonate. The facility's standing order for Tums (calcium carbonate 500 milligrams (mg) 1-2 mg tablets (by mouth) (every) 4 hours (as needed) for upset stomach) was not activated for R21. On 12/9/24 at 10:45 AM, Surveyor interviewed RN (Registered Nurse)-D who indicated RN-D administered R21's medications that morning. RN-D indicated RN-D did not give R21 Tums. RN-D indicated R21 was able to self-administer medication, however, R21 did not have an order for Tums. On 12/10/24 at 9:44 AM and at 2:44 PM, Surveyor observed a medication cup containing 1 Tums tablet on R21's bedside table. On 12/10/24 at 2:44 PM, Surveyor interviewed ADON (Assisted Director of Nursing)-E who verified R21 did not have an order for calcium carbonate. ADON-E stated ADON-E expects the nurse who distributed the medication to go back to R21's room, verify R21 took the medication, and document the medication in R21's MAR. On 12/10/24 at 3:01 PM, Surveyor interviewed DON-B who indicated the facility had a standing order for calcium carbonate, however, the order was not activated for R21. DON-B indicated medication should be administered per physician orders and the nurse should have checked with R21 after the medication was dispensed to ensure R21 took the medication.

Based on observation, staff interview, and record review, the facility did not establish and maintain an infection prevention and control program designed to prevent the development and transmission of communicable disease and infection for 1 resident (R) (R5) of 1 resident with a hemodialysis port. R5 had a permacath (a tunneled hemodialysis catheter, generally double lumen with a polyester cuff positioned 1 to 2 centimeters (cm) from the exit site) placed on 10/15/24. The facility did not implement enhanced barrier precautions (EBP) for R5. Finding include: The facility's Enhanced Barrier Precautions policy, dated 8/2022, indicates: 1. Enhanced barrier precautions (EBP)are used as an infection prevention and control intervention to reduce the spread of multi-drug resistant organisms (MDROs) to residents. 2. EBPs employ targeted gown and glove use during high-contact resident care activities when contact precautions do not otherwise apply a. Gloves and a gown are applied prior to performing the high-contact resident care activity .3. Examples of high-contact resident care activities requiring the use of gown and gloves for EBP include: .dressing, bathing/showering, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care or use, wound care (any skin opening requiring a dressing) (EBP is primarily intended to apply to care that occurs within a resident's room where high-contact resident care activities, including transfers, are bundled together with other high-contact activity, such as part of morning or evening care. This extended contact with the resident and their environment increases the risk of MDROs spreading to staffs' hands and clothes .5. EBP is indicated .for residents with wounds and indwelling medical devices regardless of MDRO colonization. 6. EBP remains in place for the duration of the resident's stay or until resolution of the wound or discontinuation of the indwelling medical device that places them at increased risk .10 Signs are posted on the wall inside the resident room indicating the type of precautions and personal protective equipment (PPE) required. 11. PPE is available in resident rooms. On 12/10/24, Surveyor reviewed R5's medical record. R5 was admitted to the facility on [DATE] and had diagnoses including diabetes type 2, end stage renal disease on renal hemodialysis, and vascular dementia. R5's Minimum Data Set (MDS) assessment, dated 11/4/24, had a Brief Interview for Mental Status (BIMS) score of 1 out of 15 which indicated R5 had severely impaired cognition. R5 had an activated Power of Attorney for Healthcare (POAHC). R5 had a permcath placed on 10/15/24 because Interventional Radiology was unable to complete a fistulogram (a procedure to check the dialysis fistula or graft for problems) related to chronic central stenosis. On 12/10/14 at 12:46 PM, Surveyor interviewed Registered Nurse (RN)-D who indicated R5 had a non-functioning bulging hemodialysis fistula on the right upper arm and had a hemodialysis port with catheter lines that hung from it. On 12/10/24 at 1:11 PM, Surveyor observed RN-D inspect R5's dialysis port. RN-D did not don PPE prior to moving R5's clothing to inspect the dialysis port. Surveyor noted the insertion site of the port was covered and the tails of the dialysis port were covered with a 4 x 4. Surveyor noted there was no EBP signage on or near R5's door and no PPE cart or disposal bin in or near R5's room. RN-D verified R5 was not on EBP and was not sure if R5 should be. On 12/10/24 at 2:00 PM, Surveyor interviewed Assistant Director of Nursing (ADON)-E who verified R5 had a dialysis access port and should be on EBP.

Based on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to provide a safe and sanitary environment to prevent the transmission of communicable disease and infection for 4 Residents (R) (R31,R48, R2 and R5) of 5 residents observed during the provision of care. Certified Nursing Assistant (CNA)-D did not perform hand hygiene prior to exiting R31's room, obtaining equipment, and returning to R31's room. In addition, CNA-D did not wear an N95 mask while in R31's room. R31 was on droplet precautions for COVID-19. CNA-E touched CNA-E's surgical mask and did not perform hand hygiene prior to assisting R48 and R2 with dining. CNA-E also did not perform hand hygiene following glove removal and prior to touching R5's beverage and assisting R5 with hand hygiene. In addition, CNA-E did not perform hand hygiene following glove removal and prior to putting multiple soda cans in the refrigerator. CNA-E and CNA-F did not perform hand hygiene following glove removal during the provision of care for R48. Findings include: 1. The facility's COVID-19 Illness and Outbreak Management policy, last revised 10/3/23, indicated: .6. Provide the correct PPE (personal protective equipment) - post signs on the door or wall outside of the resident room and clearly describe the type of precautions and PPE; Make PPE, including facemasks (including N95 as applicable), eye protection, gowns, gloves, available immediately outside of the isolated resident room .Resident with confirmed COVID-19: a. Must remain on isolation for 10 days from onset of symptoms and 24 hours without fever without the use of fever reducing medications and symptoms .have improved . According to Centers for Disease Control and Prevention (CDC) Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic last updated May 8, 2023: .HCP (health care providers) who enter the room of a patient with suspected or confirmed SARS-CoV-2 infection should adhere to Standard Precautions and use a NIOSH Approved particulate respirator with N95 filters or higher, gown, gloves, and eye protection (i.e., goggles or a face shield that covers the front and sides of the face). The facility's Handwashing/Hand Hygiene policy, with a revision date of 12/2006, indicated: This facility considers handwashing/hand hygiene as the primary means to prevent the spread of infections .1. All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors. 2. Employees must wash their hands for 15 seconds using antimicrobial or non-antimicrobial soap and water .3. If hands are not visibly soiled, use an alcohol-based hand rub containing 60-95% ethanol or isopropanol for all the following situations: a. Before direct contact with residents .g. After contact with a resident's intact skin .i. After contact with objects (e.g., medical equipment) in the immediate vicinity of the resident; and j. After removing gloves. 4. The use of gloves does not replace handwashing/hand hygiene. 1. R31 was diagnosed with COVID-19 on 10/20/23. The facility initiated droplet precautions from 10/20/23 until 10/31/23. On 10/30/23 at 10:53 AM, Surveyor noted a cart with PPE outside R31's room and a droplet precaution sign that indicated staff needed to wear a gown, gloves, an N95 mask, and eye protection upon entering the room. On 10/30/23 at 2:42 PM, Surveyor observed CNA-D kneel on the ground and touch R31's oxygen tubing in response to R31's oxygen concentrator alarm. Surveyor noted CNA-D was not wearing a gown, gloves, an N95 mask, or eye protection. Surveyor noted a PPE cart outside R31's door and droplet precaution sign. Without performing hand hygiene, CNA-D exited R31's room, entered a storage closet, and exited the storage closet with new oxygen tubing. CNA-D then donned a gown, gloves, and eye protection, and left on CNA-D's surgical mask. After CNA-D replaced R31's oxygen tubing, CNA-D removed CNA-D's PPE and replaced CNA-D's surgical mask. On 10/30/23 at 2:49 PM, Surveyor interviewed CNA-D who stated CNA-D should have worn an N95 mask in R31's room, but the N95 suffocates CNA-D and CNA-D does not always wear an N95 mask when CNA-D enters rooms of residents who are COVID-19 positive. CNA-D opened the drawers of the PPE cart and verified there were N95 masks available. On 10/30/23 at 2:58 PM, Surveyor interviewed Director of Nursing (DON)-B who stated DON-B expects staff to wear an N95 mask in rooms with residents who are on droplet precautions for COVID-19. DON-B verified R31 was on droplet precautions until 10/31/23. On 11/1/23 at 12:34 PM, Surveyor interviewed Infection Preventionist (IP)-C who verified COVID-19 positive residents are on droplet precautions for ten days and removed from precautions on day eleven. 40342 2. On 10/31/23 at 12:35 PM, Surveyor observed CNA-E feed R48 and R2 lunch in the unit's dining room. CNA-E was seated between R48 and R2 and wore a surgical mask that was observed below CNA-E's nose multiple times during the observation. At times, CNA-E touched CNA-E's surgical mask to place the mask on CNA-E's nose and, without performing hand hygiene, continued to feed R48 and R2. Surveyor also observed CNA-E touch and hold R2's hand with CNA-E's ungloved right hand multiple times during the observation. CNA-E did not perform hand hygiene after touching R2's hand and before feeding R48 with the same hand. On 10/31/23 at 12:43 PM, Surveyor observed CNA-E pull CNA-E's surgical mask below CNA-E's chin, pull CNA-E's shirt collar up to cover CNA-E's nose and mouth, and cough into CNA-E's shirt. CNA-E then replaced CNA-E's surgical mask and, without performing hand hygiene, continued to feed R48 and R2. On 10/31/23 at 12:48 PM, CNA-E finished feeding R48 and R2. Without performing hand hygiene, CNA-E donned gloves, obtained a tray from the meal cart, and placed R5's used plate and utensils on the tray. CNA-E placed R5's drink on the table in front of R5, placed R5's tray in the meal cart and, with the same gloved hands, moved R11's wheelchair away from R5. CNA-E then obtained a wet wash cloth, wiped food particles from the table, removed R5's clothing protector, and placed the used clothing protector and soiled wash cloth in the container. CNA-E then removed gloves. Without performing hand hygiene, CNA-E donned new gloves, obtained a wet a wash cloth, and assisted R5 with cleaning R5's hands. CNA-E put the soiled wash cloth in the container, put R48 and R2's used meal trays in the meal cart, and removed gloves. Without performing hand hygiene, CNA-E placed multiple soda cans from the top of the meal cart into the refrigerator, put other used meal trays in the meal cart, and then washed hands with soap and water. 3. On 10/31/23 at 1:16 PM, Surveyor observed CNA-E and CNA-F assist R48 into bed. Following the provision of care, CNA-F removed gloves. Without performing hand hygiene, CNA-F assisted CNA-E with repositioning R48 with a pillow instead of the wedge previously placed in R48's bed, and covered R48 with bed linens. CNA-F then removed gloves, picked up the wedge off the floor, and performed hand hygiene. Following the provision of care, Surveyor observed CNA-E remove gloves and, without performing hand hygiene, use R48's bed control to lower R48's bed. Surveyor observed CNA-E perform hand hygiene prior to exiting R48's room. On 10/31/23 at 1:26 PM, Surveyor interviewed CNA-F who verified CNA-F did not perform hand hygiene immediately following glove removal, but should have. On 10/31/23 at 1:29 PM, Surveyor interviewed CNA-E who verified CNA-E did not perform hand hygiene after touching CNA-E's mask while feeding R48 and R2. CNA-E verified CNA-E's mask at times did not cover CNA-E's nose. CNA-E also verified CNA-E did not perform hand hygiene between assisting R48 and R2 in the dining room. CNA-E verified CNA-E did not perform hand hygiene following glove removal in the dining room and in R48's room, but should have. On 10/31/23 at 2:53 PM, Surveyor interviewed Director of Nursing (DON)-B who verified staff should perform hand hygiene immediately after touching PPE, including masks, and that masks should cover staffs' nose and mouth. DON-B also verified hand hygiene should be performed between residents and immediately following glove removal.

Based on observation, staff interview and record review, the facility did not ensure the necessary care and services were provided to promote healing for 1 Resident (R) (R48) of 1 resident reviewed for pressure injuries. R48 had a stage 4 (skin loss damage to the muscle and bone, and sometimes to tendons and joints) pressure injury on the coccyx. On 10/31/23, staff did not reposition R48 from 10:07 AM until 1:16 PM, which was not in accordance with R48's plan of care. Findings include: The facility's Prevention of Pressure Ulcers policy, with a revision date of March 2005, indicated: .Pressure ulcers are usually formed when a resident remains in the same position for an extended period of time causing increased pressure or a decrease of circulation (blood flow) to that area and subsequent destruction of tissue .Pressure ulcers are often made worse by continual pressure, heat, moisture .General Preventative Measures .Change position per plan of care . On 10/30/23, Surveyor reviewed R48's medical record. R48 was admitted to the facility on [DATE] with diagnoses to include a stage 4 pressure injury on the coccyx. R48's Minimum Data Set (MDS) assessment, dated 10/14/23, indicated R48 was rarely/never understood and totally dependent on staff for all activities of daily living (ADLs). R48's medical record contained a progress note, dated 4/13/23, that indicated: . (R48) admitted to facility from hospital with stage 4 wound to coccyx . Stage 4 coccyx wound measures 9.5 x 8.2 x 5.0 cm (centimeters) with 3.0 cm undermining (occurs when the tissue under the wound edges becomes eroded, resulting in a pocket beneath the skin at the wound's edge) from 10-5; wound bed 50% red and 50% yellow thick slough (dead tissue) . R48's medical record contained the following measurements of the coccyx wound: ~ 8/29/23: Stage 4 wound to coccyx measuring 4.8 cm x 4.1 cm x 0.6 cm, wound bed 100% red. Peri-wound slightly macerated (occurs when skin is in contact with moisture for too long) per baseline. ~ 9/5/23: Stage 4 wound to coccyx measuring 5.0 cm x 4.0 cm x 0.7 cm, wound bed 100% red. Peri-wound slightly macerated per baseline. ~ 9/12/23: Stage 4 wound to coccyx measuring 4.9 cm x 4.2 cm x 0.7 cm, wound bed 100% red. Peri-wound slightly macerated per baseline. ~ 9/19/23: Stage 4 wound to coccyx measuring 5.0 cm x 4.1 cm x 0.7 cm, wound bed 100% red. Peri-wound slightly macerated per baseline. ~ 9/21/23: Dressing change to coccyx wound, measures 4.75 cm x 4.25 cm x 0.7 cm deep. Moderate SS (serosanguinous) (clear with some blood) drainage. ~ 9/26/23: Stage 4 wound to coccyx measuring 4.9 cm x 4.0 cm x 0.7 cm, wound bed 100% red. Peri-wound slightly macerated per baseline. ~ 10/3/23: Stage 4 wound to coccyx measuring 4.8 cm x 4.1 cm x 0.7 cm, wound bed 50% red/pink, 50% light tan slough. Peri-wound slightly macerated per baseline. ~ 10/10/23: Stage 4 wound to coccyx measuring 4.8 cm x 4.2 cm x 0.8 cm, wound bed 75% red/pink, 25% light tan slough. Peri-wound slightly macerated per baseline. ~ 10/17/23: Stage 4 wound to coccyx measuring 5.0 cm x 4.0 cm x 0.8 cm, wound bed 70% red/pink, 30% light tan slough. Peri-wound slightly macerated per baseline. ~ 10/24/23: Stage 4 wound to coccyx measuring 4.9 cm x 4.2 cm x 0.7 cm, wound bed 70% red/pink, 30% light tan slough. Peri-wound slightly macerated per baseline. ~ 10/31/23: Stage 4 wound to coccyx measuring 5.0 cm x 4.3 cm x 0.6 cm, wound bed 80% red/pink, 20% light tan slough. Peri-wound slightly macerated per baseline. R48's Impaired Skin Integrity care plan contained an intervention to assist (R48) to reposition every 1-2 hours. On 10/31/23 from 10:06 AM until 1:16 PM, Surveyor continuously observed R48, who was sitting in a specialty high-backed wheelchair, in the unit's dining/activity room. At 10:07 AM, Surveyor observed Registered Nurse (RN)-G reposition the back of R48's chair to place R48 in a more upright position and administer R48's medications. That was the only time staff repositioned the back of R48's chair during Surveyor's observation. At 10:26 AM, activity staff moved R48's chair so that R48 was facing the television. At 10:34 AM, activity staff moved R48's chair closer to the television. At 11:46 AM, Certified Nursing Assistant (CNA)-F moved R48's chair in order to move tables and set up for dining. At 12:23 PM, CNA-F moved R48 to a table for meal service. R48 stayed at the location and in the same seated position until 1:16 PM when staff took R48 to R48's room and transferred R48 into bed. On 10/31/23 at 1:16 PM, Surveyor observed CNA-E and CNA-F transfer R48 into bed with a full mechanical lift. Once in bed, Surveyor noted R48 had a urinary catheter and wore an incontinence brief. Surveyor observed CNA-F unfasten R48's brief (which was not soiled) and noted R48's posterior skin that was covered by the brief had streaked wrinkles, which appeared as wrinkles caused by extended brief wear with pressure. There were no wrinkles observed on R4's skin outside of the brief. R48's skin over the ischial tuberosities (bony prominences where pressure often occurs when a person is seated) was not reddened. R48 had a dressing over the coccyx area that appeared clean, dry, and intact, and was dated 10/31/23. Surveyor noted R48 had a diffuse rash on R48's bilateral buttocks outside the area of R48's dressing, but inside the area where R48's brief touched. During the provision of care, Surveyor asked CNA-E and CNA-F when R48 was last repositioned. CNA-E stated, Before lunch. When asked to provide a more specific time, CNA-F stated, It's blurry today. Around nineish (approximately 9:00 AM). On 10/31/23 at 2:59 PM, Surveyor interviewed Director of Nursing (DON)-B who verified R1 should be repositioned every one to two hours per R48's plan of care.

Based on staff interview and record review, the facility did not ensure monitoring for adverse consequences of high-risk medications for 2 Residents (R) (R14 and R32) of 5 residents reviewed for unnecessary medications. R14 was prescribed metolazone (a diuretic medication used to remove excess fluid from body). R14 was hospitalized on [DATE] for hypovolemia (a condition in which the volume of the blood's liquid is too low). R14's care plan did not contain monitoring for adverse consequences of metolazone. R32 was prescribed furosemide (a diuretic medication used to remove excess fluid from the body). R32's care plan did not contain monitoring for adverse consequences of furosemide. Findings include: 1. On 10/30/23, Surveyor reviewed R14's medical record. R14 was admitted to the facility on [DATE] with diagnoses to include hypertensive chronic kidney disease (gradual loss of kidney function which causes high blood pressure). R14's Minimum Data Set (MDS) assessment, dated 10/8/23, documented R14's Brief Interview for Mental Status (BIMS) score was 13 out of 15 which indicated R14 had intact cognition. R14's medical record contained a physician's order which stated, Metolazone tablet; 5 mg (milligrams) .oral Once A Day. R14's nursing progress notes contained the following: ~ A progress note, dated 10/2/23, indicated: Received call from hospital. (R14) resident has critical K+ (potassium) of 2.3 (normal 3.5-5.1). Would like (R14) sent to Emergency Department related to fall and lab results. ~ A progress note, dated 10/4/23, indicated: (R14) returning from the hospital today with diagnosis of hypovolemia due to poor by mouth intakes and diuretic use. R14's care plan did not address R14's diuretic use or contain monitoring interventions for adverse consequences of diuretic use. On 11/1/23 at 11:21 AM, Surveyor interviewed Director of Nursing (DON)-B who verified R14's plan of care addressed R14's cardiac concerns, but did not address R14's diuretic use. DON-B verified R14's diuretic use should have been addressed on R14's care plan. 2. On 10/30/23, Surveyor reviewed R32's medical record. R32 was admitted to the facility on [DATE] with diagnoses to include congestive heart failure (CHF) (heart failure that can lead to the build-up of fluids in the body). R32's MDS assessment, dated 9/13/23, documented R32's BIMS score was 3 out of 15 which indicated R32 had severely impaired cognition. R32's medical record contained a physician's order which stated, Lasix (furosemide) tablet; 20 mg; amt: 1 tab; oral Once A Morning. R32's care plan did not address R32's diuretic use or contain monitoring interventions for adverse consequences of diuretic use. On 11/1/23 at 11:36 AM, Surveyor interviewed DON-B who verified R32's diuretic use was not addressed in R32's plan of care. DON-B verified R32's diuretic use should have been addressed on R32's care plan.

Based on staff interview and record review, the facility failed to develop and/or implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act for 1 Resident (R) (R1) of 1 resident. R1 was diagnosed with an opioid overdose in the emergency room (ER) on 8/28/23. R1 was not prescribed opioids and did have the physical ability to self-administer medication. During the facility's investigation, an unknown substance was found in R1's bed. The facility did not report the potential abuse or suspicion of a crime to the State Agency (SA). Findings include: The facility's Abuse Prohibition Reporting on Incidents, Investigation, and Facility Responses to Results of Investigations policy, with a revision date of 11/23/16, indicated: Rennes Health Centers will immediately report all alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, exploitation, and misappropriation of resident property to the facility administrator and to the Division of Quality Assurance (DQA). CMS (Centers for Medicare and Medicaid Services) defines immediately to be as soon as possible but not to exceed 24 hours after discovery of the incident. An investigation of the incident will begin immediately, and result of this investigation will be provided to the facility Administrator and DQA within five working days of the incident. On 9/19/23 Surveyor reviewed R1's medical record. R1 had diagnoses including Parkinson's disease, unspecified abnormalities of gait and mobility, and dementia in other diseases classified elsewhere, moderate, with agitation. R1 also had a diagnosis of poisoning by other opioid undetermined, dated 8/28/23. R1's Minimum Data Set (MDS) assessment, dated 8/26/23, contained a Brief Interview for Mental Status (BIMS) score of 5 out of 15 which indicated R1 had severely impaired cognition. The MDS also indicated R1 was dependent on staff for most activities of daily living (ADLs) and required a Hoyer lift for transfers. R1 had an activated Power of Attorney (POA) for healthcare. Surveyor reviewed R1's physician orders and noted R1 was not prescribed opioid medication. R1's medical record included the following: A progress note, dated 8/28/23, indicated staff were called to R1's room and noted R1 was difficult to arouse. R1 responded slightly to a loud voice and light sternal rub, but was unable to follow commands to take deep breaths. R1 was drooling and staff could not assess R1's hand grasps. R1's POA was present and gave consent to contact emergency services. R1's hospital discharge paperwork, dated 8/28/23, indicated R1's symptoms could be secondary to acute opioid overdose. Narcan was administered and R1 responded to treatment. R1 indicated R1 did not use opioids or heroin and denied illicit drug use. R1 was discharged back to the facility on [DATE] in stable condition. The final diagnoses on R1's discharge paperwork were acute opiate overdose and acute altered mental status. A progress note, dated 8/29/23, indicated a urine sample was obtained for a drug screen through R1's POA who provided a urinal of R1's urine. A blood draw was completed and both specimens were sent to the lab for processing. On 8/29/23, R1's urine tested positive for amphetamines and Fentanyl. R1's blood tests were not yet available. On 9/19/23 at 9:58 AM, Surveyor observed R1 sleeping in R1's room. Surveyor observed a sign outside R1's door that said please speak to nurse prior to entering room. On 9/19/23 at 10:00 AM, Surveyor interviewed Certified Nursing Assistant (CNA)-F who indicated there was an incident that occurred and the facility requests that visitors check in prior to entering R1's room. CNA-F indicated Surveyor should speak with Director of Nursing (DON)-B for further information regarding the incident. On 9/19/23 at 10:02 AM, Surveyor interviewed DON-B who indicated the facility and R1's POA determined visitors should check with nursing staff prior to entering R1's room due to R1's recent diagnosis of an opioid overdose. DON-B indicated when the facility became aware of the diagnosis on 8/28/23, an investigation was initiated. During the investigation, DON-B indicated an unknown substance (later determined to be heroin) was found in R1's room and the police were notified. DON-B stated the investigation is ongoing and the facility continues to work with the police department. Surveyor requested the facility's investigation of the incident. On 9/19/23 at 10:30 AM, Surveyor reviewed the investigation provided by DON-B and noted the investigation began on 8/28/23 when DON-B was informed by ER staff of a suspected opioid overdose for R1. The facility interviewed all staff who provided care and administered medication to R1 for 72 hours prior to the incident. No discrepancies were found. A follow up drug screen was completed on 8/29/23 per R1's POA's request after hospital staff indicated R1's urine drug screen may have contained a false positive if it was completed too soon to detect medication in R1's system. The investigation indicated R1's urine screen was positive for Fentanyl and amphetamines. Facility staff obtained a blood sample on 8/29/23. R1's POA was interviewed and confirmed R1 was physically unable to self-administer medication. The facility conducted an audit of all Fentanyl and opioid medication used in the facility with no concerns. On 8/30/23, the facility contacted the lab and was informed R1's blood results would take approximately one week to receive. Surveyor noted the facility did not report the potential abuse to the SA when the investigation was initiated on 8/28/23. The facility's investigation contained an interview with CNA- D, dated 9/1/23. CNA-D indicated on 8/29/23, CNA-D put R1 to bed and observed an unknown substance in the bed near R1's feet. CNA-D removed the substance, and informed nursing staff. CNA-D stated CNA-D believed the unknown substance was an illegal substance. CNA-D put the substance in a bag and crushed the substance which indicated the substance was not a pebble or a stone. CNA-D put the bag in the back room and did not report the incident to DON-B until 9/1/23. Local law enforcement were notified and determined the unknown substance was heroin. R1 returned to the facility on [DATE] and had no further unresponsive episodes. R1's blood tested negative for illicit drugs. Education on obtaining urine specimens, as well as the facility's opioid overdose policy and procedure and the unidentified substance/medication policy was provided to staff. The facility was unable to determine if R1 had an opiate overdose on 8/28/23, found no indication of improper staff conduct, and indicated there was no allegation or suspicion of mistreatment or abuse. The facility was unable to determine if the incident did or did not involve external involvement. On 9/19/23 at 11:07 AM, Surveyor interviewed DON-B. Registered Nurse Consultant (RNC)-C was present during the interview. DON-B confirmed the SA was not notified when the facility began an investigation on 8/28/23, or any time during the investigation. DON-B indicated DON-B did not notify the SA because DON-B did not know what we had with regard to a crime, abuse or otherwise. DON-B stated the facility began an investigation to determine where the illegal substance came from and did not believe the incident needed to be reported to the SA at any time during the investigation. DON-B further indicated R1's urine tests were negative on 8/28/23 and positive on 8/29/23, and R1's blood tests were negative for illicit drugs.

Based on staff interview and record review, the facility did not implement written policies and procedures to prohibit mistreatment, neglect and abuse of residents for 2 of 8 staff reviewed during the caregiver program compliance check. Certified Nursing Assistant (CNA)-C was hired on 9/5/12. CNA-C's last completed Background Information Disclosure (BID) form, dated 2/4/22, indicated CNA-C currently resided outside of Wisconsin. CNA-D was hired on 5/3/19. CNA-D's BID form, dated 4/20/23, indicated CNA-D resided outside of Wisconsin in the last three years. Findings include: The facility's Abuse Prohibition Policies and Procedures, revised 11/23/16, stated the facility shall provide care and services that prohibit abuse. Residents shall not be subjected to abuse by anyone, including but not limited to, facility staff. One of the components of the policy included screening of potential hires. If a prospective employee is not a resident of Wisconsin, or at any time within the last three years preceding the date of the search that person has not been a resident of Wisconsin, the facility will make a good faith effort to obtain information from the state the person resided in, search information that is equivalent to the criminal history information specified in par. (a) 1.A or DHS 12.21. On 6/5/23, Surveyor reviewed background check information for CNA-C. CNA-C's BID form, dated 2/4/22, indicated CNA-C resided in Michigan from 1973 to the date of the BID form. A Michigan criminal background check was not provided. On 6/5/23, Surveyor reviewed background check information for CNA-D. CNA-D's BID form, dated 4/20/23, indicated CNA-D resided in Michigan in the last three years. CNA-D did not include the dates CNA-D resided in Michigan, but indicated CNA-D lived in Michigan for four years on the following line that asked If you are employed by or applying for the State of Wisconsin, have you resided outside of Wisconsin in the last seven (7) years? On 6/5/23 at 1:27 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A who stated NHA-A did not attempt to complete out of state background checks for CNA-C and CNA-D.

Based on observation, Resident (R) interview, staff interviews, and record review the facility did not ensure medications were accurately labeled, stored in locked locations, and stored at required temperatures for 4 (R26, R19, R32, R52) of 13 residents reviewed for medication storage and labeling. R26 had [MEDICATION(S)] ([MEDICATION(S)]-levidopa) cartridges stored in an unlocked refrigerator in R26's room. Additionally, this refrigerator had dates where the temperature of the refrigerator was out of range for medication storage. The facility did not ensure R19's [MEDICATION(S)] (anti-depressant medication) was consumed or stored properly; A tablet, confirmed to be R19's [MEDICATION(S)], was found on the floor of unit hallway. The facility did not store R32's [MEDICATION(S)] (blood pressure medication) in a locked location; R32's [MEDICATION(S)] was kept unsecured in a [CONDITION(S)] communication binder at the nursing station. An insulin bottle belonging to R52 was labeled incorrectly. Findings include: Facility policy titled, Storage of Medications with a revision date of April 2007, indicated: The facility shall store all drugs and biologicals in a safe, secure, and orderly manner. It further indicated under Policy Interpretation and Implementation: 1. Drugs and biologicals shall be stored in the packaging, containers, or other dispensing systems in which they are received. 7. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes containing drugs and biologicals shall be locked when not in use. 9. Medications requiring refrigeration must be stored in a refrigerator located in the drug room at the nurses' station or other secured location. Medications must be stored separately from food and must be labeled accordingly. Facility policy titled Refrigerated Medications with a date of 11/2/201, indicatedPurpose: Select medications need to be stored at refrigerated temperatures. Typically those temperatures are between 36-46 degrees Fahrenheit (F). 1. R26 was admitted to the facility on [DATE] and scored a 13/15 on the most recent Brief Interview of Mental Status (BIMS) exam (A verbal exam that indicates an individual's level of cognition). R26 had related diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . R26 was prescribed a [MEDICATION(S)] Pump which dispenses a continuous dose of the medication ([MEDICATION(S)]-[MEDICATION(S)], a medication which helps control the symptoms of [CONDITION(S)]) directly to the intestine. The [MEDICATION(S)] pump requires cartridges that are inserted into the pump and programmed to dispense the medication allowing R26 to self administer by pushing a button. R26 was prescribed to use 2 cartridges of 4.62-20 mg/ml (milligrams per milliliter) per day. The order for R26's [MEDICATION(S)] pump also indicated: *Take cartridge out of refrigerator in his room [ROOM NUMBER] minutes (prior to administration.) Manufacturer's labeling instructions for [MEDICATION(S)] indicate the following, store in the refrigerator between 36 - 46 degrees F. On 10/24/22 at 10:47 AM, Surveyor interviewed R26 as part of the Long Term Care Survey Process. Surveyor noted a black rectangular box hanging around R26's neck. R26 indicated it was medication for R26's [CONDITION(S)]. As Surveyor was inquiring about how the device worked and how it was cared for, R26 opened R26's in-room refrigerator and showed surveyor the cartridges that went into the pump. Surveyor noted that the top shelf of R26's in-room refrigerator was full of [MEDICATION(S)] cartridges. Surveyor also noted there were cartridges located in the refrigerator door. Surveyor did not see R26 unlock anything on the refrigerator door to access the cartridges. On 10/25/22 at 1:18 PM, Surveyor reviewed R26's in-room refrigerator that contained the medication. Surveyor noted there was a thermometer located on the door. Surveyor could not find a temperature log record. Surveyor also noted there was no lock on the door and R26 confirmed this. R26 indicated that staff did take the temperature daily. R26 informed Surveyor that R26 personally ordered the cartridges and nursing staff just changed them out two times a day. On 10/25/22 at 1:23 PM, Surveyor interviewed Licensed Practical Nurse (LPN-F) who confirmed R26, along with a family member, ordered the cartridges that were stored in R26's room. LPN-F confirmed there was no lock on R26's in-room refrigerator. LPN-F also indicated housekeeping staff was responsible for taking the temperatures of the in-room refrigerator. On 10/25/22 at 1:28 PM, Surveyor interviewed Housekeeper (HK-H) who confirmed that housekeeping was responsible for refrigerator monitoring. Surveyor noted that on dates 10/22/22, 10/23/22, and 10/24/22 the temperature was recorded as 32 degrees F, which is out of the range per policy for a refrigerator that stores medication. A review of the log showed instructions at the bottom indicated: Refrigerator must be between 32 and 41 degrees Fahrenheit (F) (which was different than the medication storage temperature range). On 10/25/22 at 2:23 PM, Surveyor interviewed Regional Nurse Consultant (RNC-I) who confirmed R26's refrigerator should contain a lock and that there were days where the temperature was out of range. RNC-I further indicated at this time medication had been removed, maintenance was looking at the refrigerator, the refrigerator would be locked, medication storage log with the appropriate temperature range would be implemented for R26's refrigerator and education would be completed. 2. On 10/24/22 at 1:03 PM, Surveyor observed a light blue tablet of medication on unit hallway floor near a mechanical lift storage area. Surveyor requested unidentified staff to locate nurse to report to area. On 10/24/22 at 1:05 PM, Licensed Practical Nurse (LPN)-F approached area and secured medication from floor. LPN-F observed medication and indicated the medication was [MEDICATION(S)] 50 milligram tablet which LPN-F identified as belonging to R19 based on known orders. LPN-F also compared R19's medication for Surveyor observation of the accurate match. At 1:09 PM, Registered Nurse (RN)-C, who confirmed being the unit manager, joined LPN-F and Surveyor in medication room. RN-C indicated there was no way to know if the medication was documented as administered or replaced when the medication ended up on the floor. RN-C explained R19's medication was not a narcotic so it did not require documentation if replaced. 3. On 10/25/22 at 11:26 AM, Surveyor began reviewing R32's [CONDITION(S)] communication binder at nursing station. Binder was not secured in any way, nursing station did not have full doors, and was not lockable. Surveyor observed R32's medication [MEDICATION(S)] bubble pack (prescription dispensing system) was in front pocket of unsecured [CONDITION(S)] binder kept at nurse station. On 10/25/22 at 11:29 AM, Surveyor interviewed RN-G regarding R32's medication being unsecured. RN-G indicated R32 required the medication for [CONDITION(S)] but RN-G's experiences varied with location of R32's medication. RN-G indicted sometimes the medication was secured separately from the binder in the medication room and other times R32's [CONDITION(S)] binder was secured in the medication room. RN-G explained the PM nurse was responsible to secure medications because R32 returned from [CONDITION(S)] during PM shift. RN-G left area to consult with supervisor. At 11:33 AM, RN-G communicated to Surveyor that R32's medication should be locked in the medication room. 4. On 10/25/22 at 11:31 AM, the Surveyor observed RN-C administer [MEDICATION(S)] R (regular) u-100 insulin 100 unit/ml (milliliters,) 60 units. RN-C verified the correct dose was sixty units on the EMAR (Electronic Medicine Administration Record.) On 10/25/22 11:31 AM the Surveyor interviewed RN-C. RN-C agreed the dose on the outer bottle containing the insulin, which had the prescription label for R52 on it, indicated to administer 59 units of insulin. RN-C stated, Dose changes a lot and pharmacy does not send new label for each dose change. On 10/25/22 at 01:58 PM the Surveyor reviewed R52's medication order which stated, [MEDICATION(S)] R regular u-100 insulin 100 unit/ml 60 units once a day before lunch. On 10/25/22 at 02:43 PM, the Surveyor reviewed the facility's Storage of Medications Policy (Policy Interpretation and Implementation) with a revised date of April 2007, which stated, .#3 drug containers that have missing, incomplete, improper, or incorrect labels shall be returned to the pharmacy for proper labeling before storing. #4 the facility shall not use discontinued, outdated, or deteriorated drugs or biologicals. all such drugs shall be returned to the dispensing pharmacy or destroyed.

Based on observation, interview, and record review, the facility did not ensure pharmaceutical services including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all medications met the needs of each resident for 1(R (Resident) 38) of 10 sampled residents. R38 received the incorrect dose of [MEDICATION(S)]-[MEDICATION(S)], a medication used to treat symptoms of [CONDITION(S)]. Additionally, the facility failed to ensure the label of the blister card (prescription medication dispensing system) for [MEDICATION(S)]-[MEDICATION(S)] was changed when the order was changed, prior to the administration of the medication. Findings include: On 10/25/22 at 11:47 AM, during routine medication pass observations, the Surveyor observed RN (Registered Nurse)-C administer two tablets of [MEDICATION(S)]-[MEDICATION(S)] 25-100 mg to R38. On 10/25/22, the Surveyor reviewed medication orders for R38. The following order was noted: [MEDICATION(S)]-[MEDICATION(S)] 25-100 mg (milligrams) 2.5 Tab, PO (by mouth) 30 minutes prior to meals, three times daily. R38 was given the incorrect dose of [MEDICATION(S)]-[MEDICATION(S)] when R38 received only two tablets of the medication. On 10/25/22 at 1:20 PM, the Surveyor interviewed RN-C who indicated the [MEDICATION(S)]-[MEDICATION(S)] blister card was labeled incorrectly. RN-C indicated the blister card with the previous order (2.0 tablets) had not been removed when a change in dosing was ordered. There was a new card found which contained the correct dose (2.5 tablets) of [MEDICATION(S)]-[MEDICATION(S)]. RN-C verified the dose given at medication pass was two tablets and that the correct number of tablets should have been two and one-half tablets. On 10/25/22 at 02:43 PM, the Surveyor reviewed the facility's Administering Medications Policy with a revision date of April 1010, which stated, Medications shall be administered in a safe and timely manner, and as prescribed . (Policy Interpretation and Implementation) #3 Medications must be administered in accordance with the orders, .The licensed nurse shall follow the five Rights for medication pass: Right Resident, Right Medication, Right Time, Right Dose, Right Route On 10/25/22, the Surveyor also reviewed the facility's Storage of Medications Policy (Policy Interpretation and Implementation) with a revised date of April 2007, which indicated: .#3 drug containers that have missing, incomplete, improper, or incorrect labels shall be returned to the pharmacy for proper labeling before storing. #4 the facility shall not use discontinued, outdated, or deteriorated drugs or biologicals. All such drugs shall be returned to the dispensing pharmacy or destroyed. Timely identification and removal (from the current medication supply) of medications for disposition; assuring that the correct medication is administered in the correct dose, in the correct dosage form is an integral part of the medication administration process.

Based on interviews and record review, the facility did not ensure Physician was notified of changes for 1 Resident (R) (R44) of 22 sampled residents. Facility did not timely notify R44's physician when R44 had a change in gait following a fall on 9/28/22. Findings include: Facility provided policy titled Change in a Resident's Condition or Status with revision date of May 2017, stated, Our facility shall promptly notify the resident, his or her Attending Physician, and representative (sponsor) of changes in the resident's medical/mental condition or status . Facility provided policy titled Assessing Falls and Their Cause with revision date of April 2007, stated, .5. Identifying Complications of Falls: a. Staff, with the Attending Physician's input, will define the complications of a fall such as bruising, fracture, or increased fear of walking . On 10/24/22, Surveyor reviewed R44's medical record. R44 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . R44's Minimum Data Set (MDS) assessment, dated 9/12/22, documented R44's Brief Interview for Mental Status (BIMS) score was 01 out of 15 which indicated R44 had severe cognitive impairment. R44's Power of Attorney for Healthcare (POAH) document, dated 12/15/19, was activated on 3/29/21 indicating R44's POAH agent was responsible for R44's healthcare decisions. R44's medical record contained the following nursing progress notes: ~ On 9/28/22 at 8:15 AM: Resident was found lying on the floor in the dayroom. Transferred to w/c (wheelchair) with hoyer (full mechanical lift) and 2-staff . ROM (range of motion) WNL (within normal limits) to all extremities . ~ On 9/28/22 at 8:36 AM: Writer (DON-B) in agreement with LPN (Licensed Practical Nurse) assessment. [named electronic medical record system] message sent updated provider (R44's physician) of fall, awaiting reply. ~ On 9/28/22 at 11:15 AM: Writer spoke with [R44's POAH agent] re: (regarding) fall this AM. ~ On 9/28/22 at 12:30 PM: Small red area observed on the right elbow. Limps during ambulation at times. No visible injuries. Unable to verbalize S/SX (signs and symptoms) of pain/discomfort to staff. Given PRN (as needed) Tylenol (used to treat pain) at 1145 (11:45 AM) to promote comfort. Staff will continue to monitor . ~ 9/28/22 at 9:03 PM: Resident stayed in room for majority of shift. Resident did have small red area observed on the right elbow. Resident did not describe location of discomfort. Writer gave Tylenol with good effect . ~ 9/29/22 at 11:00 AM: .Transfered (sic) post AM (after morning) cares with STS (sit-to-stand lift). Poor appetite at breakfast .Quiet, less conversation then (sic) resident norm (normal). ~ 9/29/22 at 12:00 PM: Resident less awake than [R44's] usual self around lunchtime .very difficult to arouse, tipping out of [R44's] chair. Upon laying [R44] in bed rotation and shortening of the right leg was noticed. Per report from CNA (Certified Nursing Assistant), resident was unable to stand this morning. Complaints of non-specific pain noted upon transfer in and out of bed. [Named] clinic called with update of need for transfer. [R44] remained in bed until EMS (Emergency Medical Services) arrived. Resident transported non-emergent for evaluation. ~ 9/29/22 at 3:36 PM: Resident admitted inpatient to [named Hospital] for dx (diagnosis) of subcapital (fracture line extends through the head and neck of femur) fracture (broken bone) of right femur (upper leg bone). On 10/25/22 at 1:06 PM, Surveyor interviewed Medical Doctor (MD)-J via phone. MD-J verified MD-J was R44's primary physician. When questioned regarding the above nursing note, dated 9/28/22 with time of 12:30 PM, which stated, .Limps during ambulation at times ., MD-J stated, Yes, should have been updated if notice any changes in gait after a fall. On 10/25/22 at 2:16 PM, Surveyor interviewed LPN-K via phone. LPN-K indicated LPN-K remembered telling Director of Nursing (DON)-B R44 was walking stiff from the fall but could not recall the specific time and stated, I don't remember when I told [DON-B] about the stiff walking. [DON-B] probably checked in on me at the end of the shift and I told [DON-B] then. LPN-K indicated LPN-K's shift ended at 2:00 PM. On 10/26/22 at 11:26 AM, Surveyor interviewed Regional Nurse Consultant (RNC)-I who indicated if a Registered Nurse assessed a resident, that assessment should be documented in the resident medical record. On 10/26/22 at 11:36 AM, Surveyor interviewed RNC-I who stated, I spoke to [DON-B] who said no RN assessment was done because the LPN told [DON-B] 'it was stiff.'

Based on record review and staff interview, the facility did not ensure a Power of Attorney (POA) for healthcare's primary designated resident representative was contacted when a Resident (R) was deemed incapacitated for 1 (R19) of 22 sampled residents. The facility failed to contact R19's primary POA designee, POA-D, when R19 was determined to be incapacitated. Findings include: From 10/24/22 through 10/26/22, Surveyor reviewed R19's medical record which documented R19 was determined to be incapacitated on 2/25/22. Progress note, dated 2/28/22, documented R19's secondary designee, POA-E, was contacted and informed to act as R19's POA. POA-E applied signature to required documents in R19's record. Surveyor noted R19's medical record did not contain documentation of POA-D being unwilling or unable to act as R19's POA, for example a revocation statement by POA-D or documentation of POA-D's death. On 10/25/22 at 11:38 AM, Surveyor interviewed Nursing Home Administrator (NHA)-A regarding POA-E versus POA-D acting as R19's resident representative. NHA-A confirmed POA-D was still living. NHA-A explained R19 previously resided at another facility within same corporate family and NHA-A believed POA-D's revocation of designation was on file at sister facility. NHA-A was not able to provide documentation of facility's good faith attempt to obtain POA-D's alleged revocation of designation during the eight months between R19's determination of incapacity and time of investigation. On 10/25/22 at 12:53 PM, NHA-A indicated that since Surveyor investigation began, facility contacted R19's previous facility, the hospital system R19 was affiliated with, and POA-E. The facility was not able to provide Surveyor with documentation of POA-D's revocation of designation. NHA-A confirmed the facility never contacted POA-D during the duration of R19's stay even though R19's POA document was activated during stay at facility and POA-D was the primary designee listed on R19's POA document.

Based on record review, observations and interviews, the facility did not ensure staff wore appropriate Personal Protective Equipment (PPE) for 3 Residents (R) (R191, R190 and R8) of 3 residents on quarantine precautions. This had the potential to affect all 87 residents in the facility. Further, the facility did not ensure staff performed proper hand hygiene for 1 Resident (R11) of 3 residents observed during provision of cares. Additionally, the facility did not ensure staff implemented infection control practices during dining for 1 Resident (R334) of 8 residents in dining area. Staff did not utilize appropriate PPE, specifically respirator, when entering the room of R191, who was on Quarantine precautions. Staff did not utilize appropriate PPE, specifically respirator, when entering the room of R190, who was on Quarantine precautions. Staff did not utilize appropriate PPE, specifically respirator, when entering the room of R8, who was on Quarantine precautions. Registered Nurse (RN)-E did not perform appropriate hand hygiene during R11's provision of medication administration and enteral feeding on 8/24/21. Certified Nursing Assistant (CNA)-C rinsed and washed R334's spoon with hand soap and dried with a paper towel after R334's spoon had fallen on the floor. Findings include: Facility provided policy titled Covid-19 (a mild to severe respiratory illness that is caused by a coronavirus and at the time of this situation considered pandemic, meaning worldwide spread) Illness and Outbreak Management last revision date of 6/8/21 stated, It is the practice of this facility to follow CDC (Centers for Disease Control and Prevention) established guidelines for implementing appropriate measures in the event of possible exposure to a highly pathogenic organism, such as Covid-19 . Non-symptomatic, unvaccinated or partially vaccinated residents will be quarantined for 14 days or until full immunity is achieved upon admission/re-admission with use of droplet precautions . This policy did not specify what Personal Protective Equipment (PPE) staff were to wear when caring for a resident in Quarantine. Facility provided policy titled Handwashing/Hand Hygiene with revision date of 4/29/13 stated, This facility considers hand hygiene the primary means to prevent the spread of infections . 2. All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors . 5. Employees must wash their hand for at least fifteen (15) seconds using antimicrobial or non-antimicrobial soap and water under the following conditions . e. Before and after entering isolation precaution settings . 6. In most situations, the preferred method of hand hygiene is with an alcohol-based hand rub. If hands are not visibly soiled, use an alcohol-based hand rub containing 60-95% (percent) [MEDICATION(S)] or [MEDICATION(S)] for all the following situations . j. After removing gloves . 1. On 8/23/21, Surveyor reviewed R191's medical record. R191 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . R191's medical record indicated R191 was not vaccinated against Covid-19. On 8/23/21, Surveyor reviewed R190's medical record. R190 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . R190's medical record indicated R190 was not vaccinated against Covid-19. On 8/23/21, Surveyor reviewed R8's medical record. R8 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . R8 was discharged from the facility on 8/24/21. R8's medical record indicated R8 was not vaccinated against Covid-19. On 8/23/21 at 11:31 AM, Surveyor observed an isolation supply cart outside R191's room. Surveyor observed an un-named staff member in R191's room wearing PPE of gown, gloves, surgical mask and eye protection. Surveyor observed the staff member assist R191 to a sitting position. Surveyor observed the staff member remove gown and gloves, and perform hand hygiene upon exiting R191's room. Surveyor observed that the staff member did not change mask or eye protection prior to proceeding down hall and around corner onto another wing of unit. Surveyor observed STOP sign outside R191's room which stated, Please see nurse before entering . D (Droplet Precautions) . Discard N95 (respirator mask) and replace with mask upon exit. On 8/23/21 at 11:35 AM, Surveyor observed an isolation supply cart outside R190's room. Surveyor observed STOP sign outside R190's room which stated, Please see nurse before entering . D . Discard N95 and replace with mask upon exit. On 8/23/21 at 11:47 AM, Surveyor observed an isolation supply cart outside R8's room. Surveyor observed STOP sign outside R190's room which stated, Please see nurse before entering . D . Discard N95 and replace with mask upon exit. Surveyor observed a housekeeper cleaning R8's room wearing gown, gloves, surgical mask and eye protection. On 8/23/21 at 11:56 AM, Surveyor observed housekeeper remove gown, gloves and surgical mask upon exiting R8's room. Surveyor observed housekeeper, without performing hand hygiene, obtain new surgical mask and eye protection from isolation supply cart, put on new mask, remove used eye protection and place the used eye protection in a bag on housekeeping cart, apply new eye protection and then perform hand hygiene. On 8/23/21 at 12:06 PM, Surveyor observed CNA-D put on gown and gloves prior to entering R190's room with meal tray. Surveyor observed CNA-D wore same surgical mask and eye protection worn on unit. Surveyor observed CNA-D assist R190 with meal tray set up and provided R190 with a sanitation wipe for R190's hands. Surveyor observed CNA-D remove gown and gloves, wash CNA-D's hands, and perform hand hygiene upon exiting R190's room. Surveyor observed CNA-D, still wearing same mask and eye protection, continue with meal tray service. On 8/23/21 at 12:14 PM, Surveyor observed CNA-D put on gown and gloves prior to entering R191's room with meal tray. Surveyor observed CNA-D wore same surgical mask and eye protection worn on unit. Surveyor observed CNA-D assist R191 with meal tray set up and provided R191 with a sanitation wipe for R191's hands. Surveyor observed CNA-D remove gown and gloves, wash CNA-D's hands, and perform hand hygiene upon exiting R191's room. Surveyor observed CNA-D, still wearing same mask and eye protection, continue with meal tray service. On 8/23/21 at 12:20 PM, Surveyor observed CNA-D put on gown and gloves prior to entering R8's room with meal tray. Surveyor observed CNA-D wore same surgical mask and eye protection worn on unit. Surveyor observed CNA-D assist R8 with meal tray set up and provided R8 with a sanitation wipe for R8's hands. Surveyor observed CNA-D remove gown and gloves, wash CNA-D's hands, and perform hand hygiene upon exiting R8's room. Surveyor observed CNA-D, still wearing same mask and eye protection, continue with meal tray service. On 8/23/21 at 12:25 PM, Surveyor interviewed CNA-D. CNA-D stated R191, R190 and R8 were, on precautions because they (R191, R190 and R8) didn't get the Covid-19 vaccine so need to be on (precautions) 14 days to see if they (R191, R190 and R8) show any signs of Covid-19. CNA-D indicated all staff were fit-test for N95 respirator masks if we (staff) need them (N95 respirator masks). CNA-D indicated staff place eye protection in a bucket before leaving the facility so eye protection can be sanitized. CNA-D indicated staff wore same surgical mask and eye protection throughout shifts worked and stated, Supposed to change mask and goggles (eye protection) after being in by Quarantine residents which I didn't do. On 8/24/21 at 10:41 AM, Surveyor observed CNA-D put on gown and gloves then, with same surgical mask and eye protection worn on unit, entered R191's room to answer call light. On 8/24/21 at 10:49 AM, Surveyor observed CNA-D remove gown, gloves, surgical mask and eye protection upon exiting R191's room, perform hand hygiene, obtain new surgical mask and eye protection from isolation supply cart and perform hand hygiene. On 8/24/21 at 10:52 AM, Surveyor interviewed Director of Nursing (DON)-B who indicated all new admission residents who are unvaccinated for Covid-19 are placed in Droplet Precautions Quarantine for 14 days. DON-B indicated staff were to wear gown, gloves, eye protection and N95 respirator mask when entering Quarantine rooms. Following discussion regarding Surveyor's observations as stated above, DON-B verified staff should have worn N95 respirator masks in the rooms of R191, R190 and R8. DON-B verified unvaccinated residents placed in Quarantine are suspected of having Covid-19 until proven otherwise by 14 days of symptom monitoring. On 8/24/21 at 1:04 PM, Surveyor interviewed Infection Preventionist (IP)-F who indicated facility did have what was considered a Covid-19 outbreak on 7/28/21 when a Hospice CNA tested positive for the virus which causes Covid-19. IP-F indicated that during facility-wide testing, one of the facility's casual-call CNAs also tested positive for the Covid-19 virus but had not worked in the facility for quite some time prior to the testing. IP-F indicated no residents tested positive. IP-F indicated facility is in Marinette County and IP-F indicated most recent county positivity rate IP-F had listed for Covid-19 in Marinette County was 8.7%. IP-F indicated facility's Covid-19 vaccination rate for residents was 84% and for staff was 76.6%. On 8/25/21, Surveyor reviewed Center of Disease Control and Prevention (CDC) website https://covid.cdc.gov/covid-data-tracker/#county-view which stated, as of 8/24/21, Marinette County Covid-19 positivity rate was 7.82%. 2. On 8/23/21, Surveyor reviewed R11's medical record. R11 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . R11's medical record indicated R11 received nutrition and medication via a G-tube (Gastric tube which is surgically placed directly into the stomach through the abdomen). R11's medical record contained physician orders [MEDICAL RECORD OR PHYSICIAN ORDER] . Provide: [MEDICATION(S)] (brand of liquid total nutrition) 1.5 calorie 280 mls (milliliters) by gravity per feeding QID (four times a day). Flush 75cc (cubic centimeters) (of water) before and after each bolus (gravity feeding). On 8/24/21 at 11:26 AM, Surveyor observed RN-E administer medications to R11 and assist R11's spouse with feeding task. During the provision of care, Surveyor observed RN-E perform hand hygiene prior to putting on gloves, then verbally instruct R11's spouse through preliminary tasks. Surveyor observed RN-E administer medications to R11 through the syringe R11's spouse had attached to R11's G-tube. RN-E continued to verbally instruct R11's spouse through remainder of feeding task. Upon completion of task, Surveyor observed RN-E remove RN-E's gloves and, without performing hand hygiene, RN-E assisted R11's spouse with tucking R11's G-tube under R11's shirt. RN-E then gathered supplies, took supplies to R11's bathroom, rinsed and stored supplies, and then washed RN-E's hands. On 8/24/21 at 11:34 AM, Surveyor interviewed RN-E who verified RN-E should have performed hand hygiene immediately after glove removal and before touching R11's G-tube or other items in R11's room. On 8/25/21 at 11:00 AM, Surveyor interviewed DON-B who verified RN-E should have performed hand hygiene immediately after glove removal and before touching R11's G-tube or other items in R11's room. 3. Cross-contamination is a risk factor for foodborne illness. Cross-contamination happens when harmful microorganisms or pathogens are transferred from one surface or food to another. According to the CDC, Centers for Disease Control and Prevention, cross-contamination puts residents in a nursing home, who are at a higher risk, at risk for hospitalization and death from foodborne illness. According to the 2017 Federal Food Code: Wet Cleaning EQUIPMENT FOOD-CONTACT SURFACES and UTENSILS shall be effectively washed to remove or completely loosen soils by using the manual or mechanical means necessary Sanitization UTENSILS and FOOD-CONTACT SURFACES of EQUIPMENT shall be SANITIZED before use after cleaning. Drying of Utensils After cleaning and SANITIZING, EQUIPMENT and UTENSILS: (A) Shall be air-dried or used after adequate draining as specified in the first paragraph of 40 CFR 180.940 Tolerance exemptions for active and inert ingredients for use in 151 antimicrobial formulations (food-contact surface SANITIZING solutions), before contact with FOOD On 8/23/21, Surveyor observed meal service in the dining room for the 300-unit (dining room servicing rooms 301-314). During observations, Surveyor saw R334 drop R334's spoon from the dining table onto the floor. At 12:55 PM, Surveyor observed Certified Nursing Assistant (CNA)-C pick R334's spoon off of the floor and carry the spoon to the sink in the dining room kitchenette area. CNA-C then turned on the water faucet, took a pump of hand soap from the dispenser located next to the sink, and rinse the spoon and CNA-C's hands together in the sink for less than twenty seconds. Surveyor noted CNA-C did not wash CNA-C's hands separately from the spoon throughout the observation. CNA-C then dried the spoon using brown paper towel before handing the spoon back to R334. At 1:02 PM, Surveyor interviewed CNA-C regarding resident eating utensils. CNA-C stated that Surveyor had caught her and indicated that CNA-C should have provided R334 with a clean spoon or a plastic spoon kept in the dining room. CNA-C verified that the soap used for rinsing R334's spoon was hand soap but indicated that CNA-C thought the soap might be antimicrobial.

Based on record review and staff interview, the facility did not ensure MDS (Minimum Data Set) assessments were completed and accurate for 2 Residents (R) (R84 and R1) of 2 residents reviewed for MDS accuracy. R84's medical record contained MDS assessment dated [DATE] incorrectly coded for discharge destination data in Section A. R1's medical record did not contain a Discharge MDS Assessment. Findings include: Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual stated: .OBRA (Omnibus Budget Reconciliation Act)-Required Tracking Records and Assessments are federally mandated, and therefore, must be performed for all residents of Medicare and/or Medicaid certified nursing homes. These assessments are coded on the MDS 3.0 in Items A0310A (Federal OBRA Reason for Assessment) and A0310F (Entry/discharge reporting). They include: Tracking records o Entry o Death in facility Assessments o Admission (comprehensive) o Quarterly o Annual (comprehensive) o SCSA (Significant Change in Status Assessment) (comprehensive) o SCPA (Significant Correction to Prior Comprehensive Assessment) (comprehensive) o SCQA (Significant Correction to Prior Quarterly Assessment) o Discharge (return not anticipated or return anticipated) . Section A: Identification Information Intent: The intent of this section is to obtain key information to uniquely identify each resident, the home in which he or she resides, and the reasons for assessment . A2100: OBRA Discharge Status . Code 01, community (private home/apt., board/care, assisted living, group home): if discharge location is a private home, apartment, board and care, assisted living facility, or group home . Code 03, acute hospital: if discharge location is an institution that is engaged in providing, by or under the supervision of physicians for inpatients, diagnostic services, therapeutic services for medical diagnosis, and the treatment and care of injured, disabled, or sick persons . On 8/24/21, Surveyor reviewed R84's medical record. R84 was admitted to the facility on [DATE]. R84's medical record indicated R84 was discharged from the facility on 7/6/21. R84's medical record contained the following nursing progress note: 7/06/21 at 3:39 PM: Resident has left facility at this time with [spouse] . Resident provided copies of orders, discharge summary, and remaining supply of [MEDICATION(S)] (medication used to treat anxiety). R84's medical record which contained MDS assessment dated [DATE] which was coded at A2100 as 03 for Acute Hospital as discharge destination. On 8/24/21, Surveyor reviewed R1's medical record. R1 was admitted to the facility on [DATE]. R1's medical record indicated R1 was discharge from the facility on 6/18/21. R1's medical record contained the following nursing progress note: 6/18/21 at 9:23 AM: Went through discharge instructions with [R1] and [R1's] [spouse] . at this time and they (R1 and spouse) had no questions or concerns. I did tell them (R1 and spouse) when they (R1 and spouse) get home and settled and if they (R1 and spouse) think of anything then to just give me a call. R1's medical record contained an Admission MDS dated [DATE] which showed as completed and a Quarterly MDS dated [DATE] which showed as in progress. R1's medical record did not contain a Discharge MDS. On 8/24/21 at 12:07 PM, Surveyor interviewed Director of Nursing (DON)-B who indicated Registered Nurse (RN)-G was responsible for completing MDSs at facility. DON-B indicated RN-G was not in the facility on 8/24/21. Surveyor reviewed the above information regarding R84 and R1 with DON-B. DON-B indicated DON-B would investigate situations. On 8/24/21 at 12:44 PM, Surveyor interviewed DON-B who verified R84's Discharge MDS dated [DATE] was coded incorrectly at A2100. DON-B indicated DON-B spoke with RN-G who indicated RN-G ran MDS Due reports out of facility's Electronic Medical Record (EMR). RN-G indicated to DON-B that R1 did not show up on MDS Due reports and RN-G did not know why. DON-B verified facility did not complete a required Discharge MDS for R1.

Based on staff interview and record review, the facility did not ensure Resident (R) physicians were notified of changes for 1 (R26) of 21 sampled residents. The facility did not update R26's physician or medical provider, as ordered, when R26's blood glucose levels were outside established parameters. Findings include: According to the facility policy titled Change in a Resident's Condition or Status, the protocol for notifying the attending physician of changes in a resident's medical or mental condition includes the following: 1. The Nurse Supervisor/Charge Nurse will notify the resident's Attending Physician or On-Call Physician when there has been .i. Instructions to notify the physician of changes in the resident's condition. On 8/23/21, Surveyor reviewed the medical record for R26. R26 most recently readmitted to the facility on [DATE] from an acute care hospital for care following a below-the-knee amputation. R26 had diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . R26's most recent quarterly Minimum Data Set (MDS) assessment, dated 6/15/21, stated R26's Brief Interview of Mental Status (BIMS) score was 15, which indicated R26 was cognitively intact. Surveyor reviewed R26's physician orders [MEDICAL RECORD OR PHYSICIAN ORDER] . Surveyor noted the following special instruction on the order to, Notify provider if BS [blood sugar] <80 or >400. Surveyor reviewed R26's Medication Administration Records (MAR) for July and August. R26's MAR indicated [MEDICAL RECORD OR PHYSICIAN ORDER] 7/28/21 with supper-76 8/9/21 with supper-75 8/16/21 with supper-71 8/20/21 with lunch-45 R26's medical record did not include any notification to the physician related to blood glucose levels less than 80 mg/dL on 7/28/21, 8/9/21, or 8/16/21. On 8/25/21 at 8:34 AM, Surveyor interviewed Director of Nursing (DON)-B related to physician notifications. DON-B indicated that the facility updated physicians and nurse practitioners through a variety of means including through medical record software, fax, or in-person communication. When asked about documentation concerning R26's blood glucose levels, DON-B indicated that DON-B would look to locate the physician or provider notifications for 7/28/21, 8/9/21, and 8/16/21. At 10:52 AM, Surveyor followed-up with DON-B. DON-B indicated that DON-B was unable to find any documentation that the physician or provider had been called or notified concerning R26's blood glucose levels for the dates in July and August of 2021. DON-B indicated that the facility had reached out to R26's provider and the order instructions now reflected a different scale. When asked by Surveyor about the expectation to notify R26's physician or provider based on the previous order instruction parameters, DON-B indicated that DON-B would have expected the physician or provider to have been notified on 7/28/21, 8/9/21, and 8/16/21.

Based on record review and staff interviews, the facility did not ensure 1 Resident (R) (R1) of 1 sampled resident reviewed had a comprehensive person-centered care plan developed and implemented. R1's comprehensive plan of care did not address interventions for the care and treatment of [REDACTED]. Findings include: On 11/24/2020, Surveyor reviewed R1's medical record. R1 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. John(NAME)Medicine, the governing structure for the University's School of Medicine indicates the following arm care guidelines after a [PROCEDURE]: You will have to follow certain safety steps for the rest of your life after lymph node removal. This will help prevent problems in the affected arm. These safety steps include: ~No needle sticks or IVs (in the vein) placed in the affected arm ~No blood pressure measurements in the affected arm On 11/24/2020, Surveyor reviewed R1's progress notes. Progress note indicates the following: ~ 11/4/2020 at 2:47 PM, Writer attempted IV start in right hand; attempt unsuccessful. Bruising expected. On 11/24/2020 at 1:30 PM, the Surveyor interviewed Nursing Home Administrator (NHA)-A. NHA-A verified NHA-A had attempted to start an IV in R1's right hand. NHA-A stated NHA-A is aware after a [PROCEDURE] IVs should not be placed in the affected arm. NHA-A further indicated NHA-A was unaware R1 had a right-sided [PROCEDURE]. On 11/24/2020, the Surveyor reviewed R1's care plan dated 10/15/2020. R1's comprehensive care plan did not include a problem, goal or approaches for the care of a patient with a [PROCEDURE]. On 11/24/2020 at 1:30 PM, the Surveyor interviewed NHA-A. NHA-A verified R1's care plan problem list did not include R1's [PROCEDURE] care.

Based on observation, interviews, and record review, the facility did not maintain an infection prevention and control program to help prevent the transmission of infections and COVID-19 for 1 Resident (R) (R1) of 9 Residents sampled for infection prevention and control. Two staff did not have on the required PPE (personal protective equipment) while transferring a resident from a lift to a recliner in the resident's room on the COVID-19 unit. R1 was on isolation precautions during the time of the observation due to previously being readmitted to the facility after a hospitalization . Findings: The CDC (Centers for Disease Control and Prevention) states, All recommended COVID-19 PPE should be worn during care of residents under observation, which includes use of an N95 or higher-level respirator (or facemask if a respirator is not available), eye protection (i.e., goggles or a disposable face shield that covers the front and sides of the face), gloves, and gown. The facility's policy and procedure titled COVID-19 Illness and Outbreak Management states, It is the practice of the facility to follow CDC established guidelines for implementing appropriate measures in the event of possible exposure to a highly pathogenic organism, such as COVID-19. The document states that for non-symptomatic, new admissions, Non-symptomatic residents will be quarantined for 14 days upon admission/re-admission with use of droplet precautions. On 10/14/2020 at 1:05 PM, Surveyor entered the designated COVID-19 unit. Surveyor observed CNA (Certified Nursing Assistant)-C and CNA-D in R9's room. CNA-C and CNA-D were not wearing gloves or gowns while actively transferring R9 from a lift to R9's recliner in R9's room. CNA-C and CNA-D completed the transfer, ensured R9's needs were met, performed hand hygiene, exited R9's room, and sanitized the lift. At 1:14 PM, Surveyor interviewed CNA-C who stated R9 just returned from an appointment and wanted to eat lunch. CNA-C stated CNA-C would normally wear a gown and gloves in addition to their eye protection and facemask. CNA-C indicated it was not normal for CNA-C to not wear appropriate PPE while in a resident's room that was on quarantine. CNA-D stated R9 wanted to get in the room so they (CNA-C and CNA-D) just brought R9 in the room. CNA-C and CNA-A both identified they should have had on all of the PPE, even though the resident is not known to be COVID-19 positive. R9's medical record revealed R9 returned to the facility on [DATE]. R9's room entrance indicated R9 was on droplet precautions at the time of the observation. There was a cart with all required PPE in the hall next to the door to R9's room. At 2:25 PM, Surveyor interviewed IP (Infection Preventionist)-E who stated residents who are on 14 day observation, quarantine to the COVID-19 unit. IP-E stated each room on quarantine has a cart with gowns, gloves, masks, and goggles and staff are expected to wear a gown, gloves, mask, and goggles prior to entering a room on the COVID-19 unit. At 2:30 PM, Surveyor interviewed DON (Director of Nursing)-B who stated that all PPE (gown, gloves, mask, and goggles) are expected to be worn by staff entering a resident's room on 14 day observations.

Based on observations and interview the facility did not maintain an infection prevention and control program designed to provide a safe and sanitary environment to prevent the transmission of communicable diseases and infections for 7 Residents (R) (R9, R10, R11, R12, R13, R14 and R16), of 97 residents observed for infection prevention. The facility did not ensure adequate hand hygiene was performed by three CNAs (Certified Nursing Assistants) after making contact with potentially contaminated resident environments and prior to contact with residents or their environment. Findings: According to the CDC (Centers for Disease Control and Prevention), performing hand hygiene with alcohol based hand rub or soap and water prevents the spread of infectious diseases. One opportunity the CDC recommends to perform hand hygiene is, after touching a patient or the patient's immediate environment. According to the World Health Organization's 5 Moments for Hand Hygiene, moment number five states, When? Clean your hands after touching any object or furniture in the patient's immediate surroundings when leaving - even if the patient has not been touched. Why? To protect yourself and the health-care environment from harmful patient germs. On 9/2/2020 at 12:20 PM, Surveyor observed CNA-C pushing a cart with lunch trays out of the kitchen on the unit. CNA-C parked the cart near R9's room, took a lunch tray off the cart, and entered R9's room. CNA-C did not perform hand hygiene prior to taking the meal tray from the cart and entering R9's room. CNA-C used R9's utensils to cut up R9's food. CNA-C performed hand hygiene with alcohol based hand sanitizer prior to exiting R9's room. Surveyor observed CNA-D enter R10's room with a meal tray, position tray on bedside table near R10, and wiped R10's hands with a hand-sanitizing wipe. CNA-D then exited R10's room without performing hand hygiene. CNA-D took a meal tray from the cart in the hall, entered R11's room, positioned tray on the bedside table near R11, wiped R11's hands with a hand sanitizing wipe, and exited R11's room without performing hand hygiene. CNA-D took a meal tray from the cart, entered R12's room, positioned the tray on the bedside table, wiped R12's hands with a hand-sanitizing wipe, and applied a clothing protector to R12. CNA-D did not perform hand hygiene upon exiting R12's room. CNA-D took a meal tray and entered R13's room, wiped R13's hands with a hand-sanitizing wipe, and positioned R13's bedside table near R13. CNA-D exited R13's room without performing hand hygiene. CNA-D took a meal tray from the cart and entered R14's room without performing hand hygiene. CNA-D positioned the tray on the bedside table, wiped R14's hands with a hand-sanitizing wipe, moved the bedside table near R14, applied a clothing protector on R14, and cut up R14's food with R14's utensils. CNA-D performed hand hygiene upon exiting R14's room. Surveyor interviewed CNA-D at 12:30 PM and CNA-D acknowledged the missed opportunities for hand hygiene, and that the hand sanitizer is right inside the resident's room. CNA-D stated CNA-D does regularly perform hand hygiene upon exiting a resident's room. At 12:35 PM, Surveyor observed CNA-E in R15's room, took soiled dishes that were on top of a dresser, and brought them to a cart that was in the hall across from R15's room. CNA-E did not perform hand hygiene after placing soiled dishes on the cart. CNA-E then took a meal tray from the same cart and brought into R16's room. CNA-E exited R16's room, pushed the cart into the kitchen down the hall, and then performed hand hygiene.

Based on record review and resident/staff interviews, the facility did not ensure Power of Attorney for Health Care (POAHC) documents were obtained or offered for 3 Residents (R) ( R100, R5 and R3) of 27 residents reviewed for advanced directives. R100 was admitted to the facility on [DATE]. R100 did not have a completed POAHC document. The facility did not offer to assist R100 to complete POAHC paperwork. R5 informed the facility at admission that a POAHC document was created in 2014 and on file with the local hospital. There was no POAHC on file in R5's record at the facility. R3 was admitted to the facility on [DATE]. R3 did not have a completed POAHC document in the medical record. Findings include: 1. On 10/9/19, Surveyor reviewed facility policy titled Advance Directives which stated, Prior to or upon admission of a resident to our facility, the Social Services Director or designee will provide written information to the resident concerning his/her right to make decisions concerning medical care, including the right to accept or refuse medical or surgical treatment, and the right to formulate advance directives and advance care planning decisions . Prior to or upon admission of a resident, the Social Services Director or designee will inquire of the resident, and his/her family members, about the existence of any written advanced directive or has given other instructions to indicate what care he or she desires in case of subsequent incapacity. If no prior advanced directive or advanced care planning had been executed, the Social Service Director or designee will advise the resident and family of the right to establish an advanced directive as set forth in the laws of the state. The Social Service Director or designee will offer assistance if the resident wishes to execute on or more directive(s) or advanced care planning decisions . On 10/07/19 at 11:41 AM, Surveyor reviewed R100's record which did not contain advance directives. On 10/08/19 at 3:30 PM, Surveyor interviewed SS (Social Services)-C who indicated facility's process for advance directives included the facility's marketing staff were to obtain advance directive documents from the admitting hospital if available. SS-C indicated for R100's situation, the advance directive was not addressed by facility staff at the time of R100's admission in (YEAR). SS-C indicated R100 was offered the option of completing advance directive on this date but wished to speak to a family member prior to completing. On 10/09/19 at 8:29 AM, Surveyor interviewed R100 who indicated facility staff had given R100 advance directive documents to complete and stated, I am going to talk to my (family member) about being my agent. R100 further stated, No one ever talked to me about this before. I would have done it if I would have known. 2. On 10/7/19, the Surveyor reviewed R5's medical record. No advance directives were noted in R5's medical record. R5's most recent Brief Interview for Mental Status (BIMS) assessment was completed 7/16/19 with a score of 14 which indicated R5 was cognitively intact. On 10/7/19 at 1:01 PM, the Surveyor interviewed R5. R5 indicated on admission R5 told the facility POA documentation was created in 2014 and on file at the local hospital. On 10/8/19 at 3:31 PM, the Surveyor interviewed Social Services (SS)-C regarding missing POA documents. SS-C verified there were not POA documents for R100, R5 and R3 in the medical records. SS-C stated it is usually the marketing director who obtains the POA documents for all new admissions. 3. On 10/07/19 at 2:08 PM, Surveyor reviewed R3's medical record which did not contain a POAHC. On 10/8/19 at 10:12 AM, Surveyor interviewed R3 about whether or not R3 had completed a POAHC. R3 believed the facility asked about completing a POAHC upon admission; R3 believed a POAHC already existed but could not remember where the POAHC was located. On 10/8/19 at 3:32 PM, SS-C verified R3 had completed a POAHC prior to admission to the facility, but the POAHC was not in the medical record.

Based on record review and staff interview, the facility did not ensure a Background Information Disclosure (BID) and Criminal Background Check was completed for 1 of 8 facility employees reviewed by Surveyor. A Criminal Backgournd Check and BID were not completed for Certified Nursing Assistant (CNA)-G. Findings include: On 10/7/19 Surveyor requested BID/Criminal Background Check information for a sample of 8 facility employees. On 10/8/19 at 2:05 PM, Surveyor completed background checks/caregiver program compliance checks and noted a BID/Criminal Background Check was not completed for CNA-G. On 10/8/19 at 2;30 PM, Surveyor interviewed Nursing Home Administrator (NHA)-[NAME] NHA-A verified a BID/Criminal Background Check was not completed for CNA-G. NHA-A indicated CNA-G was hired by the facility in (MONTH) (YEAR) when CNA-A was [AGE] years old. Upon turning [AGE] years old in (YEAR), the facility did not complete a BID/Criminal Background Check for CNA-G.