Quality Life Services - New Castle

In the surveyor’s words

From the most serious findings on record at Quality Life Services - New Castle, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Oct 25, 2024

  Based on review of facility policies, observations, and staff interviews, it was determined that the facility failed to properly maintain kitchen equipment and maintain sanitary operations in the main kitchen. Findings include: Review of a facility policy entitled Dietary Oven and Stove Cleaning Schedule dated 6/27/24, revealed that on a daily basis the ovens and stovetops must be wiped down and staff are to wipe up spills and excess food that is left. The policy also revealed that on a monthly basis the ovens and stoves must be deep cleaned including all interior and exterior walls, oven racks, oven trays, stovetop burners, stove interior, and stove exterior. […]

• No harm, potential for more than minimal, patternF585May 21, 2026

  Based on a review of facility policy, observations, and resident and staff interviews, it was determined that the facility failed to make accessible grievance forms, and access to the grievance box by wheelchair dependent residents to enable filing grievances anonymously in the main entrance.Findings include: Review of a facility policy entitled Communication of Resident, Family and Staff Concerns and Grievances Article VIII dated 1/13/26 indicated that the facility will encourage residents to communicate a concern or grievance verbally or by completing a Concern Form independently and/or with assistance; forms can be obtained by contacting the Administrator (NHA), Director of Nursing (DON), or Social Services Director (SSD); and forms are located at any nurse's station. […]

• No harm, potential for more than minimal, patternF628May 21, 2026

  Based on review of facility policies, clinical records, and staff interviews, it was determined that the facility failed to provide the resident and/or resident representative with a written notice of the facility bed-hold policy (explanation of how long a bed can be held during a leave of absence and the cost per day), upon or within twenty-four hours of transfer for two of eight residents reviewed for hospitalization (Residents R2 and R9) and failed to make certain that the necessary resident information was communicated to the receiving health care provider upon transfer to the hospital for six of eight residents reviewed for hospitalization (Residents R2, R8, R9, R11, R118, and Closed Record CR147). […]

• No harm, potential for more than minimal, patternF695May 21, 2026

  Based on review of facility policy and clinical records, observations, and staff and resident interview, it was determined that the facility failed to promote cleanliness and help prevent the spread of infection regarding respiratory care equipment for seven of 30 residents (Residents R7, R24, R31, R41, R75, R87, and R155).Findings include: Facility policy entitled, Oxygen Concentrator [medical device that extracts oxygen from the surrounding air, filters it, and delivers oxygen-enriched air to patients with low blood oxygen levels] dated 1/13/26, indicated to change the water bottle weekly, or more if needed; clean the outside of the concentrator with disinfectant when it becomes soiled; after a concentrator is discontinued, place the equipment in the soiled utility room. […]

• No harm, potential for more than minimal, patternF761May 21, 2026

  Based on review of facility policy, observations, and staff interview, it was determined that the facility failed to discard of and properly label after opening multi-dose insulin (medication to treat elevated blood sugar levels) pens with the date it was opened, and failed to discard of one multi dose insulin pen and one [NAME] dose vial of Tubersol (an injectable diagnostic solution test to determine if a person has been infected with tuberculosis) in two of four medication carts (2 west cart 2, east 2 cart 2) and one of two medication storage rooms reviewed (East Med storage room). […]