PortagePointe

In the surveyor’s words

From the most serious findings on record at PortagePointe, in the surveyor’s own words.

• Actual harm, isolatedF684Aug 18, 2026

  Based on observation, interview, and record review, the facility failed to provide care and services in accordance with professional standards of practice and the residents' assessed needs for three Residents (#5, #6, #7) of three reviewed for quality of care, resulting in actual harm to Resident #5 after an infection in the toe required amputation.Findings include:Resident #5 (R5)Record review indicated R5 was admitted on [DATE] with diagnoses including multiple sclerosis (MS), congestive heart failure, osteoarthritis, thrombophilia, atrial fibrillation, hyperlipidemia, and quadriplegia.During a phone interview on 8/18/26 at 11:55 AM, complainant B stated R5 has chronic issues with his feet due to MS and toe curvature. […]

• Actual harm, isolatedF600Jul 23, 2026

  This deficiency pertains to Intake #2673210Based on interview and record review, the facility failed to protect the rights of five Residents (#2, #3, #4, #30, & #62) of five residents reviewed for abuse to be free from abuse by a staff member. This deficient practice resulted in feelings of fear, intimidation, frustration, and/or pain for Resident #3, Resident ^#4, and Resident #30.Findings include:The facility submitted a Facility Reported Incident (FRI) to the State Survey Agency on 11/7/25 after four Certified Nurse Aides (CNAs) independently reported concerns regarding the care provided by CNA B. […]

• Actual harm, isolatedF684Jul 23, 2026

  Based on observation, interview, and record review, the facility failed to transcribe a physician's order for a decrease in medication dosage for one Resident (#8) of one resident reviewed for physician's orders. This deficient practice resulted in harm when the resident was not administered medication necessary to treat a medical condition which caused Resident #8 unnecessary emotional anguish and significant stomach pain.Findings include:Resident #8 (R8)Review of R8's Minimum Data Set (MDS) assessment dated [DATE], revealed admission to the facility on 4/16/26, with diagnoses including gastro-esophageal reflux disease (GERD) [stomach acid backflow into the throat], anxiety, and depression. […]

• No harm, potential for more than minimal, widespreadF868Jul 23, 2026

  Based on interview and record review, the facility failed to ensure the Medical Director or a designated representative attended the Quality Assessment and Assurance (QAA) / Quality Assessment Performance Improvement (QAPI) committee meetings at least quarterly. This deficient practice had the potential to affect all 57 residents residing in the facility. Findings include:A review of the facility's QAPI/QAA committee meeting attendance records on 7/22/26 revealed that the facility Medical Director or an approved clinical designee had not signed or been documented as in attendance at any QAPI committee meeting since 3/10/26, creating a gap in mandatory quarterly attendance.During an interview on 7/23/26 at 11:12 AM, the Nursing Home Administrator (NHA) and Registered Nurse (RN) P confirmed… […]

• No harm, potential for more than minimal, widespreadF801May 29, 2025

  Based on interview and record review, the facility failed to ensure the dietary department was provided with sufficient and properly trained staff to carry out the functions and duties of the nutritional services department. This deficient practice has the potential to result in inadequate nutrition for all 56 residents. Findings include: On 5/28/25 at approximately 12:50 PM, an interview with Kitchen Manager (KM) C was conducted. It was learned KM C had not completed the Certified Dietary Manager's (CDM) exam and had been in this position for over a year. KM C stated he had completed the CDM coursework but was waiting to schedule his exam date. KM C confirmed he is completing resident nutritional assessments despite not taking his exam. […]