Pleasant View Communities

In the surveyor’s words

From the most serious findings on record at Pleasant View Communities, in the surveyor’s own words.

• No harm, potential for more than minimal, patternF585Jul 24, 2025

  Based on facility policy review, observations, and resident and staff interviews, it was determined that the facility failed to provide residents access to grievance forms on one of three units observed (Third Floor); and failed to provide residents access to the right to file written grievances anonymously on three of three units observed (First, Second, and Third Floor). Findings include: Review of facility policy, titled Resident Grievances, last reviewed January 2025, read, in part, It is the policy of this facility to support each resident's and family member's right to voice grievances without discrimination, reprisal or fear of discrimination or reprisal. Grievances may be voiced in the following forums. Verbal complaint to a staff member or Grievance Official. […]

• No harm, potential for more than minimal, patternF761Aug 1, 2024

  Based on surveyor observation, facility policy, and staff interview, it was determined that the facility failed to store schedule IV-controlled medication in a separately locked, permanently affixed compartment for one of three (500 west medication storage room refrigerator) areas observed. Findings Include: Review of facility provided policy, Controlled Medications Orders, revised September 17, 2013, revealed, Medications included in the DEA classifications as scheduled II thru V and are considered controlled substances by state law are subject to special ordering, receipt, and record keeping requirements in the facility. […]

• No harm, potential for more than minimal, patternF812Aug 1, 2024

  Based on observations, review of facility policy, and staff interviews, it was determined that the facility failed to store and serve food/beverages in accordance with professional standards for food safety on the spice rack in the main kitchen, in three of three nourishment pantry refrigerators, and in one kitchenette refrigerator. Findings include: Review of facility policy, Food Storage Chart, no date, read, in part, butter should be stored in the refrigerator and is good for four days once removed from the master case, and commercially prepared nutritional supplements should be used within seven days once thawed. […]

• No harm, potential for more than minimal, patternF880Aug 1, 2024

  Based on staff interview and facility policy review, it was determined the facility failed to maintain a data collection system of surveillance designed to identify possible communicable disease or infection for three of 10 months reviewed (October 2023, November 2023, and December 2023). Findings include: A review of the facility policy, titled Infection Preventionist, last reviewed May 21, 2024, read, in part, the Infection Preventionist will Establish facility-wide systems for the prevention, identification, reporting, investigation, and control of infections and communicable diseases of residents, staff and visitors. The facility's monthly infection control logs for October 2023 through December 2023 were unable to be provided by the facility. […]

• No harm, potential for more than minimal, patternF585Oct 13, 2022

  Based on observation and staff interview, it was determined that the facility failed to ensure each resident is notified of the right to file grievances by contacting the grievance official with whom a grievance can be filed, his or her name, business address (mailing and email) and business phone number for three of three resident areas reviewed (300 Hall, 400 Hall, and 500 Hall). Findings Include: Observations on October 11, 2022, and October 12, 2022, on the 300, 400, and 500 Halls, revealed no postings or areas displaying the facility's identified Grievance Official, including his or her contact information, for resident use and review. […]