Deficiency Index

Penacook Place, Inc

Haverhill, Massachusetts · CCN 225376

25 surveys since 2010, 11 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
102
Surveys
25
Harm or worse
11
Immediate jeopardy
0
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse11

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file20/25

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
160
Ownership
Non profit - Church related
Chain
COVENANT HEALTH
County
Essex
Medicare-certified since
1990

CMS ratings

Overall
4
Health inspection
4
Staffing
4
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 36 not-for-profit facilities with 128 or more beds in Massachusetts.

Last survey on record

Jan 20, 2026

293 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.763.89
Registered-nurse hours per resident day0.64—
Annual nurse turnover39.0%37.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$10,868 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG13.8%H—I—
No harm, potential for more than minimalD1973.1%E519.2%F—
No harm, potential for minimalA—B13.8%C—
CMS’s current file: 26 of the 102 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6092×

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  • F6562×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F6772×

    Provide care and assistance to perform activities of daily living for any resident who is unable.

  • F6952×

    Provide safe and appropriate respiratory care for a resident when needed.

  • F5501×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

In the surveyor’s words

From the most serious findings on record at Penacook Place, Inc, in the surveyor’s own words.

  • Actual harm, patternF689Mar 25, 2022

    Based on observation, record review, and interview, the facility failed to implement effective or new interventions to prevent falls and complete thorough investigations following falls for 6 Residents (#27, #52, #50, #77, #2, #53) out of a total sample of 33 residents. Findings include: Review of the facility policy titled Fall Prevention Policy, dated 01/2021, indicated the following: - Fall Review: The weekly sub-risk meeting meets once weekly to discuss most recent falls, and ensures current interventions in place are appropriate, and follow up measures have been taken. - Upon admission to the facility, nursing will complete a fall risk assessment in the electronic medical record. - Nurse in charge will determine the most appropriate fall interventions for the next 72 hours. […]

  • Actual harm, isolatedF760Apr 29, 2025

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure he/she was free from a significant medication error, when on 03/18/25 he/she was administered the incorrect dose of long acting insulin. Resident #1 experienced an adverse reaction, including lethargy and malaise, for which he/she required treatment and increased monitoring by nursing until his/her blood sugar level stabilized. Findings include: The Facility Policy, titled Insulin Administration, dated revised 09/2014, indicated nursing would verify the type of insulin, dosage requirements, strength, and method of administration before administration, to confirm it corresponds with the physician's orders. […]

  • Actual harm, isolatedF604Jun 14, 2023

    Based on interviews and records reviewed, for one of three sampled residents (Resident #1), who was severely cognitively impaired and was unable to make his/her needs known to staff, the Facility failed to ensure Resident #1's right to be free from physical restraints was honored and respected by staff, when he/she was discovered at 5:40 A.M. on 05/20/23 in a fetal position (legs tucked up into chest) with the bottom corners of his/her [NAME] tied together restricting his/her ability to straighten out or move his/her legs, at will. Findings include: Review of Facility's Incident Report, dated 05/20/23, indicated Resident #1 was lying down in bed, when the covers were pulled down, Resident #1's arms were through the [NAME]'s arm holes, and it was tied behind the neck appropriately. […]

  • Actual harm, isolatedF656Mar 28, 2023

    Based on records reviewed and interviews for one of three sampled residents (Resident #1) who had a history of falls and required moderate to maximum assistance of two staff members with all transfers for safety, the Facility failed to ensure staff implemented and followed interventions identified in his/her Activities of Daily Living (ADL) plan of care related to transfers. On 2/25/23, during the day shift, Certified Nurse Aide (CNA) #3 transferred Resident #1 from his/her bed to a shower chair without assistance from another staff member, Resident #1 had a near fall during the transfer, was caught by CNA #3, complained of pain after the incident, and was diagnosed two days later with a right rib fracture. […]

  • Actual harm, isolatedF689Mar 28, 2023

    Based on records reviewed and interviews for one of three sampled residents (Resident #1) who had a history of falls and required moderate to maximum assistance of two staff members with all transfers for safety, the Facility failed to ensure he/she was provided with the necessary level of staff assistance to maintain his/her safety in an effort to prevent incidents/accidents resulting in an injury. On 2/25/23, during the day shift, Certified Nurse Aide (CNA) #3 transferred Resident #1 from the bed to a shower chair, without another staff member present to assist her, Resident #1 had a near fall, was caught by CNA #3 who grabbed him/her under the arms, Resident #1 complained of pain after the incident, and was diagnosed with a right sided rib fracture. […]

Read 27 findings in full →The most serious and the most recent: 27 of 102 on record.

Every survey on record

FindingsAt actual harm or above

  • Jan 20, 2026Complaint2 findings
  • Apr 29, 2025Complaint1 finding · 1 harm
  • May 8, 2024Standard5 findings
  • Dec 12, 2023Complaint1 finding
  • Jun 14, 2023Complaint4 findings · 1 harm
  • Mar 28, 2023Complaint3 findings · 2 harm
  • Mar 20, 2023Standard17 findings
  • Dec 1, 2022Complaint1 finding
Show the 17 earlier surveys
  • Aug 24, 2022Complaint2 findings
  • Mar 25, 2022Standard13 findings · 2 harm
  • Feb 28, 2022Infection control1 finding
  • Dec 15, 2021Infection control1 finding
  • Jul 6, 2020Infection control1 finding
  • Jan 21, 2020Complaint1 finding · 1 harm
  • Jul 16, 2019Complaint1 finding
  • May 9, 2019Standard4 findings
  • Mar 27, 2018Standard28 findings · 2 harm
  • Feb 15, 2017Standard5 findings
  • Feb 9, 2016Standard2 findings
  • Dec 12, 2014Complaint1 finding
  • Nov 19, 2014Standard1 finding
  • Oct 3, 2013—1 finding
  • Jul 25, 2013—1 finding · 1 harm
  • Dec 7, 2011—4 findings · 1 harm
  • Dec 22, 2010—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction