Deficiency Index

Parkway Health and Rehabilitation Center

Memphis, Tennessee · CCN 445387

19 surveys since 2011. The first finding at harm level was recorded in 2020.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
90
Surveys
19
Harm or worse
27
Immediate jeopardy
23
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy23

Findings at the most serious level CMS records.

Beyond CMS’s monthly file15/19

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
120
Ownership
For profit - Limited Liability company
Chain
WELLINGTON HEALTH CARE SERVICES
County
Shelby
Medicare-certified since
1996

CMS ratings

Overall
3
Health inspection
3
Staffing
2
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 86 for-profit facilities of 100–127 beds in Tennessee.

Last survey on record

Mar 17, 2026

237 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.143.58
Registered-nurse hours per resident day0.46—
Annual nurse turnover38.9%48.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$67,587 across 1 penalty
Payment denials
1

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG315.8%H—I—
No harm, potential for more than minimalD1578.9%E15.3%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 19 of the 90 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6842×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F8802×

    Provide and implement an infection prevention and control program.

  • F5691×

    Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

  • F6001×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F6021×

    Protect each resident from the wrongful use of the resident's belongings or money.

In the surveyor’s words

From the most serious findings on record at Parkway Health and Rehabilitation Center, in the surveyor’s own words.

  • Immediate jeopardy, widespreadF725Aug 30, 2022

    Based on policy review, review of the facility's staffing documents, review of time detail reports, facility investigation review, medical record review, observation, and interview, the facility failed to maintain sufficient staffing to ensure the safety and supervision of wandering residents and failed to ensure sufficient staff to provide care to residents on 3 of 16 days (7/27/2022, 7/30/2022, and 8/22/2022) reviewed, which had the potential to affect all 94 residents in the facility. […]

  • Immediate jeopardy, widespreadF835Aug 30, 2022

    Based on policy review, job description review, and interview, Administration failed to provide oversight to ensure systems and processes were developed and consistently followed, failed to provide oversight of nursing staff, failed to identify the root cause of concerns identified in the facility, and failed to ensure systems and processes were developed and consistently followed by facility staff. Administration failed to provide oversight that established and implemented policies and procedures to ensure residents were free from verbal, physical, sexual abuse, and misappropriation of property. Administration failed to provide oversight that established and implemented policies and procedures to ensure resident behaviors were monitored, assessed, and identified. […]

  • Immediate jeopardy, widespreadF837Aug 30, 2022

    Based on policy review, job description review, and interview, the Governing Body failed to provide oversight to ensure systems and processes were developed and consistently followed by facility staff and failed to provide oversight of administration and nursing staff, failed to identify the root cause of concerns identified in the facility. The Governing Body failed to provide oversight that established and implemented policies and procedures to ensure residents were free from verbal, physical, sexual abuse, and misappropriation of property. The Governing Body failed to provide oversight that established and implemented policies and procedures to ensure facility staff investigated abuse allegations thoroughly. […]

  • Immediate jeopardy, widespreadF867Aug 30, 2022

    Based on policy review, review job description review, and interview, the facility failed to ensure an effective Quality Assurance Performance Improvement (QAPI) program that recognized ongoing problems with resident safety to prevent, identify, report, and thoroughly investigate, allegations of abuse, neglect, and misappropriation. The QAPI committee failed to assure the facility was administered in a manner to use its resources effectively and efficiently, and that the [NAME] President of Clinical Operations assisted the facility with identifying, evaluating, addressing clinical concerns, coordinating the care, and providing clinical guidance and oversight. […]

  • Immediate jeopardy, patternF689Jul 5, 2023

    Based on policy review, Director of Maintenance job description, User's Operational Manual, maintenance supervisor's log documentation, observation, interview, and medical record review, the facility failed to ensure the environment was free from accident hazards when dangerously hot water temperatures were measured from 126.1 degrees Fahrenheit (F) to 130.6 degrees in 10 of 60 resident rooms (room [ROOM NUMBER], #110, #111, #112, #115, #119, #126, #129, #200 and #210) and a sink in the East Hall shower room. […]

Read 44 findings in full →The most serious and the most recent: 44 of 90 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 17, 2026Complaint1 finding
  • Aug 5, 2025Standard4 findings
  • Feb 27, 2025Standard4 findings
  • Aug 21, 2024Standard and complaint10 findings · 3 harm
  • Feb 29, 2024Standard3 findings
  • Jul 5, 2023Standard2 findings · 1 harm
  • Oct 13, 2022Complaint4 findings · 3 harm
  • Aug 30, 2022Standard and complaint21 findings · 10 harm
Show the 11 earlier surveys
  • Sep 20, 2021Standard and complaint8 findings · 6 harm
  • Jun 12, 2020Complaint4 findings · 4 harm
  • Nov 19, 2019Standard2 findings
  • Jan 24, 2019Standard2 findings
  • Feb 23, 2018Standard1 finding
  • Feb 2, 2017Standard and complaint3 findings
  • Nov 19, 2015Standard1 finding
  • Oct 1, 2014Standard8 findings
  • Nov 8, 2012—7 findings
  • May 8, 2012—1 finding
  • Aug 10, 2011—4 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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