Palm Gardens Center for Nursing and Rehabilitation

In the surveyor’s words

From the most serious findings on record at Palm Gardens Center for Nursing and Rehabilitation, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF570Aug 31, 2023

  Based on observation, record review, and interviews during the recertification survey from 8/24/23 - 8/31/23 the facility did not ensure that a surety bond was purchased to assure the security of all personal funds of residents deposited with the facility. This was evident for 60 residents with personal needs accounts (PNA) of 226 total residents. Specifically, the facility had a surety bond for an amount less than the total of all resident PNAs being held by the facility. The findings are: The facility policy titled Access and Management of Resident's Funds dated 08/2022 documented resident funds/accounts shall be safeguarded, properly managed. The facility Resident PNA Balance dated 8/7/2023 documented 60 resident accounts held by the facility totaled $212,913.77. […]

• No harm, potential for more than minimal, widespreadF563Jul 20, 2021

  Based on observations, record review, and interviews during an unannounced Focused Infection Control Survey (Event ID:YFSJ11) conducted 7/20/21, the facility failed to ensure each resident has a right to receive visitors of their choosing at the time of their choosing, subject to the residents' right to deny visitation when applicable, and in a manner that does not impose on the rights of other residents. Specifically, the facility has only allowed for window visits and Compassionate Care visits and no regular visitation since 3/13/2020. […]

• No harm, potential for more than minimal, patternF725Dec 3, 2025

  Based on record review and interviews conducted during the Recertification survey, the facility did not ensure there was sufficient nursing staff to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, the Payroll Based Journal Staffing Data report for 3rd Quarter 2025 triggered for low weekend staffing and review of staffing indicated that actual staffing levels were not maintained at par levels indicated in the Facility Assessment.The findings are:The facility policy titled Staffing Levels with review date of 08/2025 stated it is the policy of the facility that staffing levels in Palm Gardens will be adequate to provide nursing care to our residents 24/7.The Payroll Based Journal (PBJ) Staffing Data Report dated Fiscal… […]

• No harm, potential for more than minimal, patternF812Dec 3, 2025

  Based on observation and interviews conducted during the Recertification survey, the facility did not ensure food was stored, prepared, distributed and served in accordance with professional standards for food service safety. This was evident during the Kitchen task. Specifically, Dietary staff were observed not wearing hair restraint appropriately while performing tasks in the kitchen. The findings include:The facility policy on Dietary Uniform Code with a revised date of 06/15/2025 stated all employees when working in the dietary department will wear a hairnet/hair restraint as per policy. This hairnet/hair restraint will cover all hair. [NAME] and facial hair should be contained. […]

• No harm, potential for more than minimal, patternF609Aug 30, 2023

  Based on interviews and record review conducted during an abbreviated survey (NY00320077), the facility failed to implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Social Security Act. Additionally, the facility failed to ensure that a reasonable suspicion of a crime against a resident or an individual receiving care from the facility was reported not later than 24 hours to the State Survey Agency, New York State Department of Health (NYSDOH). This was evident in 15 of 18 sampled residents (Residents #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, #11, #12, #13, #14, and #15). […]