Deficiency Index

Overlook Masonic Health Center

Charlton, Massachusetts · CCN 225643

28 surveys since 2011, 15 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
78
Surveys
28
Harm or worse
15
Immediate jeopardy
0
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse15

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file24/28

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
181
Ownership
Non profit - Corporation
Chain
Independent
County
Worcester
Medicare-certified since
1994

CMS ratings

Overall
4
Health inspection
4
Staffing
4
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 36 not-for-profit facilities with 128 or more beds in Massachusetts.

Last survey on record

May 15, 2025

543 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.403.89
Registered-nurse hours per resident day0.78—
Annual nurse turnover40.1%37.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1178.6%E214.3%F17.1%
No harm, potential for minimalA—B—C—
CMS’s current file: 14 of the 78 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F8802×

    Provide and implement an infection prevention and control program.

  • F5541×

    Allow residents to self-administer drugs if determined clinically appropriate.

  • F6071×

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

  • F6941×

    Provide for the safe, appropriate administration of IV fluids for a resident when needed.

In the surveyor’s words

From the most serious findings on record at Overlook Masonic Health Center, in the surveyor’s own words.

  • Actual harm, isolatedF689Jul 7, 2021

    Based on interviews and records reviewed, for one of three sampled residents (Resident #1), who was at increased risk for falls, required the use of a gait belt and the assistance of one staff member for ambulation, the Facility failed to ensure his/her safety was maintained during mobility to prevent a fall resulting in injury. On 6/03/21, while assisting Resident #1 with ambulation, Certified Nurse Aide (CNA) #1 turned away from Resident #1 to get a wheelchair, briefly let go of the gait belt, Resident #1 fell backwards, and hit his/her head on the floor. […]

  • No harm, potential for more than minimal, widespreadF812Feb 20, 2024

    Based on observation, interview and policy review, the facility failed to store food in accordance with professional standards for food service safety in the main kitchen and maintain a refrigerator temperature log for one out of four kitchenettes in the facility. Specifically, the facility staff failed to ensure the following: -in the main kitchen: >that expired food items were discarded. >that food items were labeled, dated, and included an expiration date after being opened. -in the Post Acute Unit ([NAME]) kitchenette: >that temperature logs were maintained for the kitchenette refrigerator. >expired food was discarded from the refrigerator by the discard date. […]

  • No harm, potential for more than minimal, patternF880Feb 20, 2024

    Based on observation, interview, policy and record review, the facility failed to adhere to infection control practices and standards to mitigate the spread of infection during a COVID-19 outbreak and for two Residents (#70 and #102). Specifically, the facility staff failed to: 1. Implement timely outbreak testing for COVID-19 when the facility experienced an outbreak of COVID-19. 2. Adhere to infection control practices during wound dressing changes and implement Contact Precautions (gown and gloves for all interactions that may involve contact with the patient or the patient's environment) for one Resident (#70) when the Resident required wound dressing changes to his/her bilateral lower extremities and required Contact Precautions due to the presence of a wound infection. 3. […]

  • No harm, potential for more than minimal, patternF812Aug 29, 2022

    Based on observation, policy review and interview the facility failed to ensure that its staff stored, prepared, distributed, and served food in accordance with professional standards for food service safety. Specifically: 1) The staff failed to monitor and record food temperatures, and 2) Date refrigerated food items. Findings include: Review of the facility policy titled Temperature Monitoring, revised 9/2009, included: The objective was to reduce the risk of food borne illness. Food temperatures will be monitored and recorded before serving. Review of the facility policy titled Handling Leftover Food, revised 9/2009, included: Leftover foods will be handled in an appropriate food safe manner to minimize risk of food borne illness. […]

  • No harm, potential for more than minimal, patternF880Jul 6, 2022

    Based on interviews and record review the facility failed to ensure staff assessed residents for signs and symptoms of COVID-19 every shift during an outbreak of COVID-19 within the facility, for two Residents (#1 and #2) out of a total of three sampled residents. Findings Include: Review of the facility policy titled Infection Control Guidelines for All Nursing Procedures, revised 4/16/22, indicated the following: -In addition to these general guidelines, refer to procedures for any specific infection control precautions that may be warranted. […]

Read 34 findings in full →The most serious and the most recent: 34 of 78 on record.

Every survey on record

FindingsAt actual harm or above

  • May 15, 2025Standard4 findings
  • Feb 20, 2024Standard7 findings
  • Nov 1, 2023Complaint1 finding
  • Aug 29, 2022Standard2 findings
  • Jul 6, 2022Infection control1 finding
  • Dec 29, 2021Infection control1 finding
  • Dec 14, 2021Complaint1 finding
  • Aug 19, 2021Infection control2 findings
Show the 20 earlier surveys
  • Jul 7, 2021Complaint1 finding · 1 harm
  • Jan 14, 2021Infection control1 finding
  • Dec 30, 2020Infection control1 finding
  • Aug 19, 2020Infection control1 finding
  • Aug 4, 2020Complaint2 findings · 2 harm
  • Jun 29, 2020Infection control1 finding
  • Jan 28, 2020Standard5 findings
  • Jan 8, 2019Standard9 findings · 1 harm
  • Nov 9, 2017Complaint2 findings
  • Sep 26, 2017Standard4 findings
  • Aug 9, 2016Standard4 findings
  • Apr 26, 2016Complaint3 findings · 3 harm
  • May 20, 2015Standard2 findings · 2 harm
  • Mar 5, 2015Complaint2 findings · 2 harm
  • May 20, 2014Standard2 findings
  • Apr 23, 2013—2 findings
  • Jan 16, 2013—2 findings · 1 harm
  • Oct 1, 2012—1 finding
  • Apr 19, 2012—5 findings
  • Apr 12, 2011—9 findings · 3 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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