Deficiency Index

Oakwood Health Services

Altoona, Wisconsin · CCN 525454

30 surveys since 2011, 6 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
121
Surveys
30
Harm or worse
6
Immediate jeopardy
3
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy3

Findings at the most serious level CMS records. 1 of these were recorded as past non-compliance — corrected before the survey.

Beyond CMS’s monthly file22/30

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
80
Ownership
For profit - Limited Liability company
Chain
NORTH SHORE HEALTHCARE
County
Eau Claire
Medicare-certified since
1990

CMS ratings

Overall
3
Health inspection
3
Staffing
4
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 51 for-profit facilities of 66–99 beds in Wisconsin.

Last survey on record

Mar 11, 2026

243 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.083.71
Registered-nurse hours per resident day1.03—
Annual nurse turnover32.1%44.4%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$36,552 across 2 penalties

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ28.0%K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1872.0%E28.0%F312.0%
No harm, potential for minimalA—B—C—
CMS’s current file: 25 of the 121 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8804×

    Provide and implement an infection prevention and control program.

  • F6893×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F6842×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F5541×

    Allow residents to self-administer drugs if determined clinically appropriate.

  • F5721×

    Give residents a notice of rights, rules, services and charges.

In the surveyor’s words

From the most serious findings on record at Oakwood Health Services, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF600Feb 20, 2025

    Based on interview and record review, the facility failed to protect the resident's right to be free from mental abuse by staff. This affected 1 of 3 residents (R1) reviewed for mental abuse. Staff held R1 down and forced R1 to be catherized against her wishes. As a result, R1 experienced severe trauma and fear, stating she did not feel safe in the facility and requested to be removed from the facility. The facility's failure to ensure R1 was free from abuse created a finding of immediate jeopardy that began on 2/01/25. Nursing Home Administrator (NHA) A, Director of Nursing (DON) B and [NAME] President of Success (VPS) G were notified of the immediate jeopardy on 2/12/25 at 3:32 PM. The immediate jeopardy was removed 02/01/25 and corrected on 02/03/25. […]

  • Immediate jeopardy, isolatedF686Aug 26, 2024

    Based on observation, interview, and record review, the facility did not ensure each resident receives cares consistent with professional standards of practice to prevent pressure injuries (PIs) for 2 of 4 sampled residents (R)1 and R3. On admission 5/20/24, staff identified R1 had a suspected deep tissue injury (DTI) from the coccyx to the peri area. Physician, Director of Nursing, or wound nurse were not notified of this suspected DTI. No care plan or interventions were put in place for the pressure injury. Pressure injury assessments were not completed after the identification of the DTI on 5/20/24. As a result, R1 developed an unstageable pressure injury and sepsis. R1 required hospitalization and surgical debridement of the PI. The PI was staged as a stage 4 pressure injury. […]

  • No harm, potential for more than minimal, widespreadF880Dec 18, 2024

    Based on observation, interview and record review, the facility did not establish an Infection Control Program under which it investigates, controls, and prevents infections in the facility, or a system for recording incidents identified under the facility's Infection Control Program, including corrective action in a timely manner, for both residents and staff. This has the potential to affect all 39 residents in the facility. The facility did not have an adequate surveillance in place for tracking and monitoring infection and communicable disease for staff and residents. The facility did not ensure proper fitting N95 mask for staff with facial hair of a full beard. Facility staff did not dispose of contaminated Personal Protective Equipment (PPE) before exiting COVID positive rooms. […]

  • No harm, potential for more than minimal, widespreadF880Jul 9, 2024

    Based on interview and record review, the facility did not establish an Infection Control Program under which it investigates, controls, and prevents infections in the facility, and a system for recording incidents identified under the facility's Infection Control Program, including corrective action in a timely manner, for both residents and staff. This has the potential to affect all 51 residents in the facility. The facility did not have a tracking program in place for the early detection of infected and exposed residents (R) and staff for scabies. Multiple nursing staff members worked when they had scabies and were being treated, then worked on multiple other resident units, thus exposing other residents to scabies. […]

  • No harm, potential for more than minimal, widespreadF812Oct 25, 2023

    Based on observations and interviews, the facility did not ensure food is not stored and or prepared under sanitary conditions. This has the potential to affect all 57 residents. Thermometer not cleaned before taking temperature of food. Gloved hands used to touch meat that has touched other surfaces. Gloves used to prepare food not changed between tasks. Cake cooled in front of an open window. Findings include: On 10/24/23 at about 11:38 AM, Surveyor observed Cook G grab thermometer from the shelf to take the temperature of beef tips. After Cook G took the temperature, they cleaned the thermometer with an alcohol wipe and put the thermometer back on the shelf. Surveyor interviewed Dietary District Manager (DDM) F and asked what their procedure was for taking temperatures of food. […]

Read 22 findings in full →The most serious and the most recent: 22 of 121 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 11, 2026Standard9 findings
  • Jun 3, 2025Complaint1 finding
  • Feb 20, 2025Complaint1 finding · 1 harm
  • Dec 18, 2024Standard4 findings
  • Aug 26, 2024Complaint2 findings · 1 harm
  • Jul 9, 2024Complaint3 findings
  • Oct 25, 2023Standard4 findings
  • Aug 10, 2023Complaint1 finding
Show the 22 earlier surveys
  • Mar 15, 2023Infection control4 findings
  • Oct 5, 2022Standard3 findings
  • Nov 22, 2021Infection control1 finding
  • Oct 26, 2021Complaint2 findings
  • Aug 4, 2021Standard10 findings
  • Sep 15, 2020Complaint1 finding
  • Jul 23, 2020Infection control1 finding
  • Dec 11, 2019Complaint1 finding
  • Oct 29, 2019Complaint4 findings
  • Aug 26, 2019Standard and complaint23 findings · 2 harm
  • May 29, 2019Complaint1 finding
  • Jan 3, 2019Complaint1 finding
  • Aug 2, 2018Standard5 findings · 1 harm
  • Jul 20, 2017Standard4 findings
  • Aug 16, 2016Standard4 findings
  • Jul 6, 2016Complaint2 findings
  • Aug 6, 2015Standard7 findings
  • Jun 30, 2014Standard3 findings
  • Jul 2, 2013Complaint1 finding · 1 harm
  • Apr 25, 2013—6 findings
  • Apr 19, 2012—7 findings
  • Apr 13, 2011—5 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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